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Experienced Professional

Outsourced Services Senior Manager - OEH

Location: Watford

Service Line: Facilities

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Experienced Professional

Senior Manager, Operations - Supply Chain

Location: London

Service Line: Operational Transformation

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Experienced Professional

Senior Manager, Operations - Procurement

Location: London

Service Line: Operational Transformation

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Experienced Professional

Third Party Risk Manager - Technology Risk - Financial Services

Location: London

Service Line: RC Technology

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Experienced Professional

Finance Hub Lead - OEH

Location: Watford

Service Line: Finance

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Outsourced Services Senior Manager - OEH

Location: Watford

Capability: KPMG Business Services

Service line: Facilities

Experience level: Senior Manager

Employment type: Full Time


Grade: B
Service Line: OEH – KBS
Reporting to: Head of Operational Excellence

This role offers the flexible option of working from home for part of the work week and we will consider candidates based nationally.

The Operational Excellence Hub, however, is based in our Watford offices and the role holder will be expected to attend the office once or twice per week.

You will not be permitted to claim travel expenses to and from the office and any travel costs must be borne by the role holder.

Function Information

OEH plays a pivotal role in supporting the delivery of the business strategy, and as the Finance representative within that function this role plays a key part in delivering that strategy. To enable this, we are continually reviewing the way we recruit, develop and reward the people that work for KPMG to make sure that we attract and retain the very best and most diverse talent in the market place and enable them to achieve exceptional things for our clients and customers. At the heart of our people strategy lies a simple but powerful statement – “our people are extraordinary”.

Context of role

This senior role play a pivotal role in the delivery of the OEH strategy and deliverables. You will be responsible and empowered to manage the relationships with all our outsource providers of OEH services. You will drive a customer centric and continuous improvement culture across the operation, helping to develop and achieve our overall managed service strategy within KPMG Business Services.

You will manage 3rd party providers, ensuring the service provision is delivered in line with our agreed contracts and the best way to support our overall vision of creating an excellent experience for our colleagues, whilst operating within a controlled and governed framework. You will develop and have overall responsibility to manage the service delivery and ensuring agreed SLAs are met and achieved within the OEH budget. Your focus on continuous improvement of service delivery will be gained through building, influencing and maintaining effective relationships with key internal and external customers, including leaders across OEH, KBS and beyond.

You will deputise for the Head of OEH in matters relating to the outsource providers. You will also represent the Head of OEH at specified meetings, therefore a high level overview and understanding, interpretation of the systems, policies and BAU in all areas is essential.
As a member of KPMG, you are expected to demonstrate the Firm’s values at all times.

Role and Responsibilities

— Oversee and ensure timely and a high level of service is continually provided from the shared service operation and our 3rd party providers (approximately 220 personnel). Driving capability across the operation with a robust and sustainable development programme in place for all colleagues and management roles.
— Respond to customer feedback, dealing with escalations and take a strategic approach to ensure that root causes are established to prevent recurrence.
— Build and develop close working relationships with key stakeholders and senior leadership teams both in the providers, OEH, KBS and beyond to support a quality service culture. Pro-active management of all stakeholders, especially the expectations of leaders and management within the organisation (including senior management and partners).
— You will be required to manage relationships with leadership; demonstrate influential and adaptable style of leadership and maintain integrity when dealing with complex and significantly difficult situations arising from risk, issue and change management.
— Maintain and manage vendor budgets (total contract value c.£3.5m) against commercial terms and the service centre budget against the plan.
— Manage and review the performance of the 3rd parties based on agreed contractual SLAs and performance measures. Utilising the SRM Governance model to ensure continuous improvement, innovation and best in class benchmarking consistently delivers improvements to the quality and value of service delivery. Drive cultural awareness within the Vendor’s organisation, to better align values, core behaviours and service deliverables.
— Manage current reporting suite to all internal & external Stakeholders ensuring fit for purpose and providing the required information.
— Work closely with the Service Management team ensuring consistency in reporting and SLA’s.
— Oversight of the number of Improvement Initiatives that have been implemented and work with Service Provider to implement transformation initiatives.
— Oversight of the BPO Supplier to hold them to account on efficiency & productivity improvements.
— Provide BPO Supplier with cross OEH Comms and a view of KPMG.
— Continually seek opportunities to outsource OEH services.
— Manage Rewards & Recognition across Suppliers and continually analyse attrition.
— Manage and coordinate OEH BCP planning for 3rd party providers.
— Work with IT to understand ongoing cross functional technology issues, improvements and resolutions.
— Work with the OEH function leads/Service Delivery Managers to review the operational contract needs:
• Change requests to SOWs and/or change orders
• Contract administration
• Budgeting
• Billing
• Gain sharing and productivity gains
• Tracking of charges / service credits / service penalties across the contract
— Act as Performance Manager for 4 colleagues.

Experience, Qualification and Skills

Essential skills and experience required


— Experience in the operational management of a Shared Services environment within the UK across all disciplines.
— Experience with managing budgets.
— Excellent written, oral communication and presentation skills, with the ability to communicate complex ideas in a focussed, simple and commercially relevant manner.
— Experience of a complex, fast-moving environment.
— Possess change and project management skills, and be result orientated.
— Strong influencing skills (able to build business partner relationship) with the ability to challenge at all levels. Ability to influence at a senior level and manage complex stakeholder relationships.
— Leadership skills and personal drive to deliver results.
— Experience of managing 3rd Party vendors, including relevant governance frameworks

Desirable skills:

— Experience of programme management and delivering large change projects.
— Commercial awareness and strong operational delivery.
— Experience in managing outsourced Shared Services relationships.
— Experience in outsourcing Shared Services from contract to go-live of service delivery.
— Experience in the automation of operational processes.

Closing date for applications: 25/08/2020


Senior Manager, Operations - Supply Chain

Location: London

Capability: Management Consulting

Service line: Operational Transformation

Experience level: Senior Manager

Employment type: Either Full Time Or Part Time


The Team:


Our Supply Chain Operations team of approximately 90 consultants are seeking experienced consultants and industry professionals to grow and develop our capability. Our brand and reputation mean that we work on high profile projects, using our experience to create innovative solutions to our clients’ commercial problems.

Within the Private Sector we work with many blue chip companies, including a number of FTSE 100 Clients and many regional based Clients, delivering improvements in their Supply Chain capability and how it aligns to the wider business, which is integral to their overall profitability.

Within the Public Sector we work with clients across Government, Defence, Police, NHS and Higher Education. We help them to meet challenging Government targets to deliver frontline services more effectively.


The Role:


A Senior Manager will be responsible for leading consulting work as part of a team, both alongside colleagues and clients, on complex commercial or transformational engagements.

The key services are outlined below:


Digital Supply Chain

o Assessing, designing or implementing solutions which digitise the supply chain e.g.
o Omnichannel solutions in Retail, Consumer Goods or Telco
o Control Towers e.g. for Supply Planning, 4PL, Supply Chain Visibility
o SC Visibility solutions across the extended enterprise e.g. into customers and suppliers.


Supply Chain Analytics

o Providing analytical services, including spend analysis, maturity assessments, opportunity assessments and should cost modelling
o Supporting the quantification of potential savings and ongoing benefits tracking and realisation.
o Providing insight on the supply chain technology market across the value chain (plan, buy, make, sell, deliver)


Supply Chain Transformation

o Assessment of a client’s existing capabilities in the supply chain against leading practice
o Identifying improvement areas across people, process and technology
o Developing Supply Chain Strategy and business alignment
o Defining new operating models that enhance supply chain value creation and return on investment
o Designing improvements in Procurement capability including through the introduction of leading practice processes, organisation redesign, technology and cultural change
o Helping clients to develop a digital strategy for Supply Chain that leverages cloud based tools, advanced analytics, robotics process automation and AI solutions to optimise planning or execution of core supply chain processes (e.g. demand planning, supply planning, logistics management)
o Building a technology roadmap that drives speed to value for our clients
o Supporting the sourcing and evaluation of digital solutions to meet business requirements

As well as leading teams to deliver these solutions, Senior Managers are also expected to lead practice development by developing and bringing to fruition new solutions, be actively engaged in driving new business development activity, provide a broad contribution to development of the overall team and input ideas to the management team.


The Person:


We are seeking an experienced Sr. Supply Chain Manager with a proven delivery record and senior leadership experience to lead complex commercial or transformational engagements for KPMG clients


Role responsibilities includes:

o Primary focus on leading and delivering large, complex and transformational client facing programmes
o Forming and leading cross-functional project teams to deliver exceptional client outcomes on time, within budget and tailored to client requirements and expectations
o Establish and maintain relationships with clients with prospect to identify future opportunities
o Support clients on how new supply chain trends can impact their business (e.g. digital), and how they can adopt new technologies and ways of working to improve their operations and teams
o Partnering across KPMG to identify and deliver connected consulting opportunities
o Ownership and development of key strategical supply chain propositions
o Performance management, development and mentoring UK supply chain team
o Ownership and development of key supply chain services propositions


Essential experience:

The following experience is essential for succeeding in role:
o Prior consulting experience within supply chain / operations consulting
o Digital supply chain expertise
o Advanced supply chain analytics knowledge
o Expert understanding of supply chain processes – including: demand planning, supply planning, logistics management, Sales & Operational Planning (S&OP) or Integrated Business Planning (IBP)
o Experience leading multiple, large, complex supply chain transformation programmes
o Experience communicating compelling and well thought out solutions to complex problems to a range of audience types including c-suite stakeholders
o Knowledge of financial business cases for change and rolling out cost restructuring initiatives
o Experience of change management in complex multi-business unit / multi-geography environments
o Experience of managing project plans, internal processes and budgets


Additional experience:

The following experience would be of additional value:
o Blue Chip, FTSE 100, Fortune 500 company or central Government experience
o Experience in using data visualization and data analytics tools to support decision making;
o Familiarity with agile principles and project management methodology e.g. Scrum
o Extensive knowledge of the current supply chain technology market


Key Skills:

o Project management and high quality delivery.
o Leadership and relationship building.
o Drive and resilience
o Strong people management skills, with an ability to coach and develop others.
o Stakeholder management and political navigation
o Excellent communication skills (written and oral)
o Ability to rapidly identify issues and propose solutions, supported by data and analysis.
o Facilitation and conflict resolution
o Extensive sales experience
o Excellent commercial acumen and business context.
o Flexibility
o Broad consulting skills, including planning and delivering workshops, structured interviewing, data gathering, process mapping and analysis.

In addition:
o Security clearance BPSS / SC are a plus
o Applicants should be educated to degree level or equivalent. Postgraduate or professional qualification (e.g. MBA/CIPS/CILT) is advantageous.


Location:

Depending on Client location you will be required to travel and work away from home for periods of time and will need to be willing to demonstrate flexibility.

The role will be based in Canary Wharf, London.


Senior Manager, Operations - Procurement

Location: London

Capability: Management Consulting

Service line: Operational Transformation

Experience level: Senior Manager

Employment type: Either Full Time Or Part Time


About our team:


We are seeking an experienced Procurement professional to join our Corporates Operations Transformation team. Our team helps clients build leading practice capability across plan, source, make, move and sell - focussing on large corporate clients in the FTSE 100 and Fortune 500 businesses.


In the Procurement domain we are recognised as industry leaders by clients and analysts including:

• ALM Vanguard leader in Sourcing and Procurement Consulting
• A Spend Matters 50/50 Provider to Know
• A Leader in Business Consulting Services (IDC)


We are specifically seeking an individual with experience of procurement transformation programmes including digital / technology. The key services are outlined below:

Procurement Analytics


o Providing analytical services, including spend analysis, maturity assessments, opportunity assessments and Should cost modelling
o Supporting the quantification of potential savings and ongoing benefits tracking and realisation.

Procurement Transformation

o Assessment of a client’s existing procurement capability against leading practice
o Identifying procurement improvement areas across people, process and technology
o Developing Procurement Strategy and business alignment
o Defining new procurement operating models that enhance procurement value creation and return on procurement
o Evaluating insource / outsource for back- and middle-office as well as frontline services - including working in or delivering outsourced contracts
o Designing improvements in Procurement capability including through the introduction of leading practice procurement operating models, organisation redesign, procurement techniques, technology and processes
o Supporting our clients to implement improvements across the end to end Source to pay Process including business partnering, benefits realisation, procurement analytics, category management, sourcing, contract management supplier management and purchase to pay
o Producing and delivering structured training courses to upskill an existing procurement and supply chain team.

Digital Procurement Strategy


o Providing insight on the procurement technology market across Source to Pay, Supply Management, Analytics and Category Management
o Helping clients to develop a digital strategy for Procurement that leverages cloud based source to pay technology, advanced analytics, collaborative category management technology, robotics process automation and AI solutions
o Building a technology roadmap that drives speed to value for our clients
o Supporting the sourcing and evaluation of digital solutions to meet business requirements


Cost and Cash Optimisation


o Procurement analytics - Analysis of and insights from data (incl spend) to drive better decision making
o Identification of savings/value creation opportunities using a range of demand and supply side levers
o Delivering savings/value creation initiatives through strategic sourcing, contract improvement, outsourcing, supplier management, demand management, cash process improvement, contract audits and other approaches
o Tracking value to the client’s P&L and locking in benefits

Complex sourcing


• Leading complex sourcing including managed services in categories including Facilities, IT and Logistics
• Advising clients on the appropriate strategy for complex outsourcing including service and commercial models
• Planning and executing sourcing and vendor evaluation
• Planning and managing vendor transition and service transformation


As well as managing the delivery of these solutions, the senior manager will lead or support business development activity including:

o Generating sales
o Understanding client requirements and identifying how and where KPMG can add value
o Guiding and informing the development of new propositions and technologies through knowledge gained in the market
o Development of thought leadership and participation in brand-building and brand-awareness exercises
o Building client relationships at senior management levels in our key clients / sectors
o Developing proposals for clients and leading RFP responses
o Defining and executing marketing and sales campaigns
o Balancing both sales and deliver responsibilities


The Person

We are looking for someone with a strong Procurement background, however, it will be advantageous if they also have broader Supply Chain experience.Ideally you will have previous experience of consulting within Procurement and / or have a senior operational management background or similar role within procurement with skills developed across different markets and sectors.

Essential experience:


Digital Procurement Transformation Transforming procurement capability at large corporate clients using digital technology Understanding of the current procurement technology market and trends including providers such as Coupa, Ariba, Ivalua and Oracle Detailed knowledge of procurement processes – including: sourcing, category management, strategic sourcing, contract management, supply relationship management Purchase to Pay (P2P), Experience designing and implementing Procurement operating model changes Experience of change management in complex multi-business unit / multi-geography environments Experience of managing direct reports and / or project team.Additional experience:

Experience of complex cost reduction programmes across direct and indirect spend including, analysis, design and implementation Blue Chip, FTSE 100, Fortune 500 company experience Understanding of advanced procurement analytics techniques, tools and approaches Category knowledge of areas of direct and indirect spend Sector experience in Defence Detailed knowledge of procurement processes demand and supply planning, warehousing, distribution, S&OP, IBP and) procurement procedures.
Key Skills:

Selling, leading and delivering large, complex and transformational programmes and drawing on diverse solutions to successfully resolve client issues. Developing and maintaining excellent relationships with clients and evidence of an existing strong network of client relationships. Managing senior stakeholders up to board level. Recognised as an expert in Procurement and Supply Chain, with ability to provide credible technical insight to clients. Deep knowledge of the sector, and the key client issues. Experience of complex cost reduction programmes across direct and indirect spend including, analysis, design and implementation Experience of change management in complex multi-business unit / multi-geography environments Experience in sustainable procurement process improvement Experience designing and implementing Procurement operating model changes Demonstrating an ability to inspire and foster a sense of self belief in others. Leading and selling solutions drawn from across broader KPMG Advisory Services. Leading teams to deliver projects. Experience of managing direct reports and / or project team. Leading business development activity, developing business cases, and selling new opportunities. Demonstrating perseverance and tenacity, and the ability to communicate compelling and well thought out solutions to complex problems

Third Party Risk Manager - Technology Risk - Financial Services

Location: London

Capability: Risk Consulting

Service line: RC Technology

Experience level: Manager

Employment type: Full Time


The Team

The Financial Services Technology Risk Consulting team is focused on providing consultancy, advice and assurance on our clients' technology risks and controls. The market is evolving at pace and innovating, whilst embracing the digital age. We are building out our team to advise clients on emerging and legacy technology risks and controls. We are focused on project and programme risk, operational and technology resilience, technology risk and control, impact of regulatory change on data and technology and third party risk management. All underpinned by analytics. We deliver our work through consulting projects, focused on risk and control assurance, as well as projects with 2nd and 3rd lines of defence.
The Role

• Building global relationships and actively seeking out the global networks best experts to address client needs
• Communicating compelling and well thought out solutions to complex problems
• Building constructive working relationships across different teams, functions, countries or cultures
• Work with Partners and Directors in delivering risk services to the Financial Services sector with particular focus on Third Party Risk Management
• Oversight of delivery of Third Party Risk Management consulting projects - including reviews of maturity, process, governance and operating model. Advice on automation and tooling, conulting advice on regulatory requirements and expectations on Third Party Risk Management. Oversee and deliver end to end supplier assurance projects and Third Party Risk Management transformation projects
• Assume ownership of key client relationships, identify revenue-generating opportunities and get involved in business development activities.
• Build and develop relationships with key market contacts
• Develop industry and technical expertise and be positioned as an Third Party Risk Management SME for the Financial Services sector
• Identify, anticipate and recommend the need for and make changes to third party risk management methodologies and related services in response to changing risk profiles and regulatory expectations
• Build relationships with other departments to further develop and mature KPMG's Third Party Risk Management offering
• Understand the Financial Services industry - key performance drivers, emerging technical and industry developments
The Person

• Recognises the importance of continuous self and team development and actively strives to achieve this.
• Helps others to understand how their work contributes to the overall success of an engagement and the wider firm
• Fosters a sense of self belief and confidence in others
• Seeks to understand others motivations
• Supports others to make brave decisions
Qualifications and Skills
• Proven experience of successfully managing and delivering risk and controls assessments.
• Proven experience of implementing Third Party Risk Management frameworks in large Financial Services organisations
• Thorough understanding of Third Party Risk Management and experience of developing Third Party Risk Management programs for Financial Services organisations
• Extensive knowledge and insight of regulatory requirements and expectations on Third Party Risk Management and wider risks
• Extensive knowledge of related regulations
• Degree/masters qualification in IT
Experience and Background
• Experience of building Third Party Risk Management programs in the Financial Services sector from the ground-up
• Experience of the end to end procurement lifecycle
• Extensive experience of working with UK regulators to provide knowledge and insights on regulatory thinking on third party risk management
• Experience of reviewing Third Party Risk Management for banks and/or insurers and providing gap assessments and remediation plans
• Experience of managing business and IT stakeholders from across the business and all levels of seniority, including CIO, CFO and CISO
• Ability to identify and assess IT risks and controls, to relate them to the wider business environment and to express opinions clearly to all levels
• Strong understanding of Financial Services sector
• A good understanding of technology platforms
• Strong leadership skills both on engagements and in an office environment
• Ability to play an active role in the business development process
• Ability to present on specific subjects to a large group of people
• Strong analytical skills and ability to adapt to changing circumstances
• Demonstrate professional scepticism - proven track record of constructively challenging clients to drive best results
• An aptitude for embracing and adapting to new technology
• Ability to spot opportunities to add value to clients and work with colleagues in other lines of service to help clients
• Ability to work flexibly in terms of working hours to accommodate tight timelines and manage well under pressure

Finance Hub Lead - OEH

Location: Watford

Capability: KPMG Business Services

Service line: Finance

Experience level: Senior Manager

Employment type: Full Time


Grade: B
Service Line: OEH – KBS
Reporting to: Head of Finance Operations

This role offers the flexible option of working from home for part of the work week and we will consider candidates based nationally.

The Operational Excellence Hub, however, is based in our Watford offices and the role holder will be expected to attend the office once or twice per week.

You will not be permitted to claim travel expenses to and from the office and any travel costs must be borne by the role holder.


Function Information

OEH plays a pivotal role in supporting the delivery of the business strategy, and as the Finance representative within that function this role plays a key part in delivering that strategy. To enable this, we are continually reviewing the way we recruit, develop and reward the people that work for KPMG to make sure that we attract and retain the very best and most diverse talent in the market place and enable them to achieve exceptional things for our clients and customers. At the heart of our people strategy lies a simple but powerful statement – “our people are extraordinary”.

Department Information

The Finance Operational Excellence Hub (OEH) provide Finance transactional support to our UK Business and through our service pledge underpins our overall Finance strategy and vision. We are a busy team covering operational tasks supporting our clients – the business, ranging from processing of fees, journals, invoices and allocation of cash. Part of our DNA is to consistently look for ways to improve on the expectations of our clients across the business with the service we deliver.
Finance OEH comprises a number of teams: off-shore billing and billing support (64 people), off-shore finance operations (14 people), on-shore finance operations (10 people), on-shore credit management (15 people) and payroll (11 people).

Each of these teams plays an integral part in the delivery of Finance support to KPMG.

Context of role

You will be empowered to lead and manage the delivery of our Finance OEH. You will have a dual pen reporting line into the Head of Operational Excellence and the UK Finance COO.

Working closely with the Finance COO, the Heads of Finance and the wider Finance community and the KBS and OEH Management Team, you will develop and drive service excellence ensuring the service is fit for purpose, client focused and supportive in progressing the overall UK Finance agenda. Managing the operating model and ensuring an efficient service without detriment to the experience of the service delivered to our colleagues.

You will manage 3rd party providers, ensuring the service provision supports our overall vision of creating an excellent experience for our colleagues, whilst operating within a controlled and governed framework.

Developing and managing the service delivery to agreed SLAs and within scope of budget of the Finance OEH budget. Your focus on continuous improvement of service delivery will be gained through building and maintaining effective relationships with key internal and external customers.

You will drive a customer centric and continuous improvement culture across the operation, helping to develop our overall managed service strategy within KBS Business Services.

As a member of KPMG, you are expected to demonstrate the Firm’s values at all times.

Role and Responsibilities

— Set, review and monitor KPIs and SLAs for all Finance OEH areas.
— Achieve all SLAs and relevant quality metrics.
— Submit risk controls on a monthly basis. Carry out regular internal audits and close actions promptly.
— Deliver for OEH Finance Operations budget (including vendor budgets and spend control on transformation projects), playing a key personal role in exceeding those commitments and identifying further opportunities to save money/ improve the Firm’s profitability both in the individual Hubs and pan-OEH.
— Receive strong voice of the customer scores - quantitative and qualitative throughout the year including via feedback surveys and COO reviews.
— Manage outsource supplier for Finance Operations (i.e. EXL and IBM). Oversee and ensure timely, effective and a high level of service is continually provided from the shared service operation and our 3rd party providers.
— Manage and review the performance of the 3rd parties based on agreed contractual SLAs and performance measures.
— Work with key Finance and KBS OEH stakeholders and potential vendors in helping to shape transactional Finance strategic solutions across the business.
— Responsible for change management and transition of key services into the OEH, identifying service efficiencies and opportunities to implement best in class service provision.
— Engage with OEH leadership community, continually seeking opportunities to collaborate, and align with OEH level strategic objectives and vision
— Provide strong leadership to the OEH team, ensuring that effective relationships are built and maintained across the team and the appropriate levels within the business
— Utilise the SRM Governance model to ensure continuous improvement, innovation and best in class benchmarking consistently delivers improvements to the quality and value of service delivery.
— Lead activities to drive significant improvement in service, quality and risk metrics over the course of the year as measured on monthly risk returns and SLAs where appropriate.
— Provide Operational Excellence to our customers cohesively as one OEH; embed appropriate SLAs and ensure these targets are consistently achieved.

Experience, Qualification and Skills

Essential skills and experience required


— Experience in the operational management of a Finance Shared Services environment (16000+ colleague base) within the UK across all disciplines (including contact centres, payroll and credit management)
— Experience in engaging outsource provider organisations on a day to day basis to effectively deliver finance services
— Experience in managing large scale teams
— Proven credibility to lead a key function and provide leadership and direction during a period of change
— Experience of partnering with the business at a senior level as well as knowledge and experience of operational delivery
— Experience with managing budgets
— Change and project management skills and results orientated
— Strong influencing skills (able to build business partner relationship) with the ability to challenge at all levels. Ability to influence at a senior level and manage complex stakeholder relationships

Desirable skills

— Experience of programme management and delivering large change projects
— Commercial awareness and strong operational delivery
— Experience in managing both in-house and outsourced Finance Shared Services (offshore and nearshore operations)
— Experience in outsourcing Finance Shared Services from contract to go-live of service delivery
— Experience in the automation of Finance processes
— Experience in the implementation, coordination and development of FInance systems (SAP, Coupa)
— Experience in Finance Transformation


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