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Internal Communications Manager - Transformation

Location: London

Service Line: Corporate Affairs

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Experienced Professional

Internal Communications Senior Manager - Transformation

Location: London

Service Line: Corporate Affairs

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Experienced Professional

Internal Communications Business Partner

Location: London

Service Line: Corporate Affairs

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Experienced Professional

Senior Manager, Legal Operations & Transformation, London

Location: London

Service Line: Legal Services

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Experienced Professional

Senior Manager - Internal Communications

Location: London

Service Line: Corporate Affairs

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Internal Communications Manager - Transformation

Location: London

Capability: KPMG Business Services

Service line: Corporate Affairs

Experience level: Manager

Employment type: Full Time



Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters and perspectives. There really is a place for you here.


Purpose

This newly-created role is pivotal in the execution of our internal communications plan and primarily involves managing engagement activities for senior Transformation in the firm.

In this role, you will work closely with the Senior Manager, Transformation Communications to deliver high quality and engaging change communications to our partners and colleagues at KPMG across a range of channels.


Responsibilities

- Support the co-ordination and delivery of our Transformation communications – assisting with key message preparation, writing and editing content, creating collateral such as kitcards, portal Pages, Q&As, etc.
- Help devise campaign activities to communicate the project objectives and narrative
- Support the Senior Manager in the development of the Transformation Communication plan
- Work with the planning team to map change communications and identify opportunities to collaborate, source content and further the corporate narrative through our Transformation
- Manage the distribution of Transformation content through a range of channels and evaluate the effectiveness of those channels
- Project management, including leading the planning and execution of events that increase engagement with leaders and colleagues to prepare and land the change, such as roadshows, town halls and Transformation briefings
- Liaise with stakeholders from across the business as required, including the senior Transformation team to make sure their views are considered in our plans
- Manage creative/production briefs, working alongside in house suppliers
- Collate, share and act upon feedback from employees, internal communication measurement and best practice to improve future activity.
- Work closely with colleagues in the broader communications team to align Transformation messages and activities, and take into account the wider communications agenda

The Person

This is an excellent opportunity for an experienced communicator looking to take the next step in their career. We are looking for someone with significant experience in managing change communications projects and who is happy rolling their sleeves up to get the job done.

It is a varied role demanding a flexible and adaptable approach, as well as sound communications judgment, discretion and an enthusiasm for delivering the tactics. The person will be able to demonstrate great writing skills, strong attention to detail, creativity in driving employee engagement, event management and ideally experience of working with senior leaders. They will have experience of delivering change programmes, including cultural and operational change.


Skills required

- Good understanding of change communications, working on projects that deliver operational, tactical and cultural change
- Demonstrable track record of delivering great communications in a fast-paced and complex environment – with proven experience in an internal communications role
- Great writing, editing and proofreading skills
- High-quality written and verbal communication skills, in fluent English
- Credible in stakeholder management, and able to build relationships with senior colleagues
- Experience of planning and delivering communications events, such as town halls and Transformation briefings
- Knowledge of key communication channels and content development, including email, intranet, film and digital, and face to face (including events)
- Experience of working on internal events, including content development, planning and logistics.
- Strong sense of how to add true value as a communications professional, making a solid contribution to the success of the business
- Ability to think creatively bring innovative ideas to develop and deliver impactful communications
- The ability to influence stakeholders about the value of good internal communication and act as an ambassador for Internal Communications/Corporate Affairs
- A strong team player who is used to working collaboratively and independently within a high-performance culture
- Energy, commitment and the ability to work at pace under pressure and to tight deadlines, with attention to detail and accuracy
- Ability to manage a number of tasks and respond to changing priorities
- A sound understanding of professional services and/or experience within a comparable environment would be advantageous

Internal Communications Senior Manager - Transformation

Location: London

Capability: KPMG Business Services

Service line: Corporate Affairs

Experience level: Senior Manager

Employment type: Full Time



Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters and perspectives. There really is a place for you here.



Purpose

This role reports into the Head of Transformation Communications and will focus on business partnering key business areas of the firm – in this case the Transformation activity. In this role, you’ll be working with senior leaders to help them both plan and deliver effective communication programmes. As a senior manager, you will also play a leading role within the UK Internal Communications and Transformation teams.



Responsibilities

- Acting as communications lead to a number of change projects, building trusted advisor relationships with stakeholders
- Leading on communications strategy, approach and planning, ensuring that they are engaged in a way that is consistent with the firm’s overall operating mode, the overall communications strategy and Transformation operating standards
- Accountable for the successful implementation and rollout of these plans, including tailoring strategic messaging, drafting and designing communications collateral, segmenting audiences and measuring success
- Working with colleagues in the broader Internal Communications team to align messages across the board and contributing to the wider forward-planning process of the team
- Bringing innovative and creative thinking to the table, working with designated leaders to introduce fresh approaches to delivering internal change communications
- Working with senior leaders and their teams to help them improve dialogue and face-to-face communication to affected employees
- Coaching and line-managing team members, while also working collaboratively with peers both within and without the Internal Communications team

The Person

The successful role-holder will be someone who has both the gravitas to deal effectively with senior leaders of KPMG and the ability to deliver creative communications in a fast-moving environment.

We’re looking for a someone who is able to quickly build rapport with demanding stakeholders and can exercise sound judgment in their dealings with them. Resilient and flexible, the role-holder will be comfortable with complexity and ideally, used to working within a matrixed organisation. They will have experience of delivering major change programmes, including M&A, cultural and operational change. They will also have a track record of managing and coaching less experienced internal communications professionals.



Skills required

- Proactive ability to combine strategic thinking with a demonstrable track record of developing and delivering change communication programs in a fast-moving environment
- Credible in stakeholder management, relationship-building and the ability to manage senior stakeholders as clients, without losing sight of the bigger picture
- Strong sense of how to add true value as a communications professional, making a solid contribution to the success of the business
- Able to deal well with ambiguity, working adeptly with leaders to effectively articulate messages that may be sensitive, unclear or still evolving
- A sound understanding of professional services; experience within a comparable environment would be advantageous
- The ability to influence stakeholders about the value of good internal communication and act as an ambassador for Internal Communications/ Corporate Affairs
- A strong team player, who is used to working collaboratively and has solid experience as both a line manager and coach
- The ability to work under pressure and to tight deadlines
- High quality written and verbal communication skills in fluent English



Internal Communications Business Partner

Location: London

Capability: KPMG Business Services

Service line: Corporate Affairs

Experience level: Senior Manager

Employment type: Full Time




KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. This role sits within the Internal Communications (IC) team, part of the Corporate Communications department, itself part of the Corporate Affairs function.



Purpose

This role reports into the job-sharing Joint Heads of Communications. You’ll be working with the Executive Board members responsible for Risk and Audit and their leadership teams. As a trusted advisor, you will be responsible for creating, agreeing, planning, executing and measuring all internal communications within an agreed Internal Communication strategy. As a senior manager, you will be part of the senior UK Internal Communications team and have a small team of your own.



Responsibilities

- Being the Internal Communication business partner to the Executive Board members for Risk and Audit and their leadership teams and building trusted advisor relationships
- Accountable for creating, agreeing, planning, executing and measuring all internal communications within an agreed Internal Communication strategy, aligning it to the Corporate Communication and Corporate Affairs priorities
- Working with colleagues in the broader Internal Communications team to align messages across the firm and contributing to the wider forward-planning process of the team
- Bringing innovative and creative thinking to the table, working with designated leaders to introduce fresh approaches to delivering internal communications
- Working with senior leaders and their teams to help them improve dialogue and face-to-face communication within our client-facing teams
- Coaching and line-managing team members, while also working collaboratively with peers both within and without the Internal Communications team

The Person

The successful role-holder will be someone who has both the gravitas to deal effectively with senior leaders of KPMG and the ability to deliver creative communications in a fast-moving environment. We’re looking for a senior player who is able to quickly build rapport with demanding stakeholders and can exercise sound judgment in their dealings with them. Resilient and flexible, the role-holder will be comfortable with complexity and operating at the most senior level in an organisation. He or she will also have a track record of managing and coaching less experienced internal communications professionals.


Skills required

- Proactive ability to combine strategic thinking with a demonstrable track record of developing and delivering communication programs in a fast-moving environment
- Credible in stakeholder management, relationship-building and the ability to manage senior stakeholders as clients, without losing sight of the bigger picture
- Strong sense of how to add true value as a communications professional, making a solid contribution to the success of the business
- Able to deal well with ambiguity, working adeptly with leaders to effectively articulate messages that may be sensitive, unclear or still evolving
- A sound understanding of professional services; experience within a comparable environment would be advantageous
- Excellent influencing and diplomatic skills
- Keen understanding of how internal communication adds value to an organisation
- Experience of advising risk or audit teams is desirable
- The ability to influence stakeholders about the value of good internal communication and act as an ambassador for Internal Communications/ Corporate Affairs
- A strong team player, who is used to working collaboratively and has solid experience as both a line manager and coach
- The ability to work under pressure and to tight deadlines in a fast changing environment
- High quality written and verbal communication skills in fluent English for all media



Senior Manager, Legal Operations & Transformation, London

Location: London

Capability: Tax

Service line: Legal Services

Experience level: Senior Manager

Employment type: Full Time



The Role





We are seeking a senior manager to support the development and growth of our Legal Operations and Transformation Services (LOTS) practice. The applicant will:



Provide subject matter expertise and industry insights to our clients undergoing legal transformation
Support with the strategic direction and focus of the LOTS practice
Support and oversee the development of go-to-market strategies, collateral, methodologies and alliance partner relationships
Manage and oversee complex, multi-national engagements for our clients comprising of multi-disciplinary teams
This is a new role and there is huge opportunity for a candidate to come in, make a big impact on the function and shape the role


Leadership & Management:


The role will report directly into the head of Legal Operations and Transformation Services. The primary objective will be to support her to help shape and grow service offerings and supporting methodologies within the Practice.
As the team and business grows, the candidate will be expected to have a leadership role and take on responsibilities to support the development of people and culture within the team, ensuring continuous development and support for their direct reports.
The candidate will also be expected to take on responsibilities related to business development, marketing and communications, headcount, resource and revenue planning and forecasting to feed in to the wider LOTS business.


Stakeholder Interaction & challenges:

Candidates will be expected to have a strong track record at engaging with stakeholders across all seniorities across multiple sectors and industries. Experience and success in persuasively engaging the C Suite of clients is essential.
Candidates will need to manage both internal and external stakeholders self-sufficiently as part of on-going engagements and through business and strategic development.


Impact, Risk, Accountability & Governance:

This role will assist in the growth and development of the LOTS practice, and Legal Services as a whole by extension.
The successful candidate will help with the strategic direction, growth and development of the practice and service offerings in LOTS. The candidate will be responsible for governing and overseeing the risk and quality of the work performed by their team and those supporting on their engagements.


Experience


Essential:

Experience in implementing transformation strategies within an in-house legal function
Subject Matter Expert related to the development of legal target operating models, RACIs, Sourcing strategies and Service Catalogues
Well versed in the challenges facing and solutions available to legal functions (e.g. spend and bandwidth management, matter management, contract lifecycle management, cost reduction, workforce agility and evolving service models)
Must have some experience working within an in-house legal function but do not necessarily need to be legally qualified


Desirable:

Experience engaging with other support office functions such as HR, Finance and procurement
Experience with technology solutions and digitisation programmes and initiatives
Experience working across multiple sectors and industries


The Person


Expertise / Technical role requirements:

Minimum of 7 years PQE and should include at least 3 years’ experience as either a General Counsel or Operations Director for a large in-house legal function
A project management qualification would be desirable but not essential


Skills:

Communication skills and persuasive writing
Go-to-market proposition development
Engagement management
Internal and external stakeholder management
Experience in communicating and influencing senior stakeholders
Consulting expertise to engage with legal teams (and coaching others to do the same
Proficiency in managing large engagement teams and ensuring consistent, top quality, deliverables
Direct experience executing and/or leading teams executing complex programmes or transformation initiatives
Training and coaching members of the team. Performing QA of written and technical deliverables ahead of internal and external review





Senior Manager - Internal Communications

Location: London

Capability: KPMG Business Services

Service line: Corporate Affairs

Experience level: Senior Manager

Employment type: Full Time



KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. This role sits within the Internal Communications (IC) team, part of the Corporate Communications department, itself part of the Corporate Affairs function.




Purpose

This role reports into the job-sharing Joint Heads of Communications. You’ll be working with the Executive Board members responsible for Risk and Audit and their leadership teams. As a trusted advisor, you will be responsible for creating, agreeing, planning, executing and measuring all internal communications within an agreed Internal Communication strategy. As a senior manager, you will be part of the senior UK Internal Communications team and have a small team of your own.




Responsibilities


- Being the Internal Communication business partner to the Executive Board members for Risk and Audit and their leadership teams and building trusted advisor relationships
- Accountable for creating, agreeing, planning, executing and measuring all internal communications within an agreed Internal Communication strategy, aligning it to the Corporate Communication and Corporate Affairs priorities
- Working with colleagues in the broader Internal Communications team to align messages across the firm and contributing to the wider forward-planning process of the team
- Bringing innovative and creative thinking to the table, working with designated leaders to introduce fresh approaches to delivering internal communications
- Working with senior leaders and their teams to help them improve dialogue and face-to-face communication within our client-facing teams
- Coaching and line-managing team members, while also working collaboratively with peers both within and without the Internal Communications team

The Person

The successful role-holder will be someone who has both the gravitas to deal effectively with senior leaders of KPMG and the ability to deliver creative communications in a fast-moving environment. We’re looking for a senior player who is able to quickly build rapport with demanding stakeholders and can exercise sound judgment in their dealings with them. Resilient and flexible, the role-holder will be comfortable with complexity and operating at the most senior level in an organisation. He or she will also have a track record of managing and coaching less experienced internal communications professionals.



Skills required

- Proactive ability to combine strategic thinking with a demonstrable track record of developing and delivering communication programs in a fast-moving environment
- Credible in stakeholder management, relationship-building and the ability to manage senior stakeholders as clients, without losing sight of the bigger picture
- Strong sense of how to add true value as a communications professional, making a solid contribution to the success of the business
- Able to deal well with ambiguity, working adeptly with leaders to effectively articulate messages that may be sensitive, unclear or still evolving
- A sound understanding of professional services; experience within a comparable environment would be advantageous
- Excellent influencing and diplomatic skills
- Keen understanding of how internal communication adds value to an organisation
- Experience of advising risk or audit teams is desirable
- The ability to influence stakeholders about the value of good internal communication and act as an ambassador for Internal Communications/ Corporate Affairs
- A strong team player, who is used to working collaboratively and has solid experience as both a line manager and coach
- The ability to work under pressure and to tight deadlines in a fast changing environment
- High quality written and verbal communication skills in fluent English for all media




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