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HR Assistant – HR Contact Team
Service Line: People
IGH Operational Transformation Manager
Service Line: Operational Transformation
Job Title: HR Assistant – HR Contact Team
Role Type: FTC - 6 months
Service Line: People Operations
Reporting to: Team Leader
Working hours: 09:30 - 17:30
Location: Watford (with intermittent travel to other UK offices including Canary Wharf)
The People Function plays a pivotal role in supporting the overall business strategy. In order to do this we are continually reviewing the way we recruit, develop and reward the people that work for KPMG to make sure that we attract and retain the very best and most diverse talent in the market place and enable them to achieve extraordinary things for our clients. At the heart of our people strategy lies a simple but powerful statement – “our people are extraordinary”
The People Operations teams provide administrative and advisory support to our UK Business and through our ‘service pledge’ underpin our overall People Strategy and Vision. The operation consists of a HR Shared Services team, a HR Technology team and a HR Transformation team. Customer centric, we are consistently looking for ways to exceed expectations of our people across the business with the service we deliver
Context of role
As a HR Assistant you will be required to work as part of a team in the People Operations Excellence Hub.
The People Operations Excellence Hub is made of several teams including:
• Client Screening
• Security Clearance
• Right to Work
• Experienced Hire Onboarding
• Student Onboarding
• HR Contact
• Employee LifeCycle
• Interview Arranging
These teams are responsible for the whole employee lifecycle including: arranging interviews, screening, immigration, onboarding and all contractual changes.
The role will entail liaising across the business with key stakeholders and external clients where required. You will be perceived as proactive, credible and accountable.
You will have responsibility for managing your own cases, providing advice on KPMG policies and procedures, as well as data entry and administrative tasks.
As a member of KPMG, you are expected to demonstrate the Firm’s values at all times.
Role and Responsibilities
The role has the following key responsibilities:
• You will be expected to be accountable and proactive, ensuring all queries and tasks are resolved accurately and within Service Level Agreement (SLA), escalating where appropriate to the Team Leader
• Ensuring all records and documentation are accurately recorded and compliant with KPMG requirements, including Right to Work (RTW) checks
• Ensuring all records, systems and documentation are accurately updated and compliant with KPMG requirements
• Take a commercial, considered stance to risk assessment linking in with the relevant teams and escalating issues as appropriate to the Team Leader before escalation to the relevant Centre of Excellence
• Demonstrate strong customer service skills understanding the needs of our clients and our role within People Operations
• Work as part of a team and the business to ensure a smooth and seamless service is given to colleagues
• Proactively develop strong and enduring relationships with key stakeholders, including business contacts, Centres of Excellence and external parties
Experience, Qualification and Skills
The successful candidate is likely to have/be able to demonstrate:
• Proven experience working in a HR shared services or customer services environment;
• An ability to build relationships and communicate with people at all levels;
• High levels of resilience, with experience of working in a highly pressurised client centric environment;
• Excellent attention to detail;
• Excellent communicator – written and verbal;
• The ability to influence and confidently negotiate at all levels;
• Good organisational, literacy and numeracy skills;
• The ability to prioritise workload in a high pressure, autonomous environment; and
• Good proficiency with IT Office, including: Microsoft Excel, PowerPoint, Word, etc. as well as SAP HR, Success Factors or equivalent HR system.
KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges. With offices across the UK, we work with everyone from small start-ups and social enterprises to national government bodies and major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.
You’ll be joining our Infrastructure, Government and Health (IGH) Operational Transformation (OT) capability, which focuses on transforming the way organisations run in order improve their performance across all aspects of quality, customer experience, staff satisfaction and financial sustainability. Your primary focus will be the Health and Human Services (HHS) market within IGH. Our HHS practice is market-leading and covers a broad range of public sector health and social care clients.
Joining our team will expose you to work on a range of high profile assignments helping providers, commissioners and regulators address their most challenging issues. You will benefit from working with and alongside specialists from a number of disciplines and experts from our Global Centre of Excellence.
Given our position as the leading advisor to NHS and Local Government, we are frequently approached to support the most complex and high profile programmes. Examples of this include our work with stakeholders across Greater Manchester on social care, NHS England’s team focused on NHS-wide workforce challenges, Western Sussex Hospitals NHS Trust (HSJ Trust or the Year), the NHS Leadership Academy and emerging integrated care systems and partnerships across England.
As a Manager in our growing health and human services practice, you will be central to the development of strategy as well as implementation of large scale public service reform, performance improvement, and transformation programmes.
You will be working with clients from a broad spectrum of organisations including:
o Local Authorities, Combined Authorities, Arms’ lengths council organisations and trusts
o Central Government Departments – including the Departments for Work and Pensions, Health and Communities and Local Government
o National bodies such as NHS England, NHS Improvement, the Local Government Association, Association of Directors of Adults and Children’ services and the Chartered Institute of Housing
o NHS Providers and Commissioners
o Local Enterprise Partnerships
o Registered social landlords
o Emerging Accountable Care Systems or Accountable Care Organisations
o Commissioning Support Units
o Regulators, including the CQC and Ofsted
o Private sector providers of health, housing, welfare and care services
o Charities and voluntary organisations
Successful candidates will work collaboratively with KPMG colleagues and clients to:
o Implement practical change to improve outcomes for service users, customers and patients
o Provide insight based on detailed analysis and international best practice
o Plan and deliver changes to help improve operational performance reduce costs, and increase efficiency
o Assess and advise on the application of digital and technology solutions to solve complex problems
o Introduce and evaluate new ways of working, for example to the workforce, governance and leadership models, as well as core systems and processes
o Reconfigure services within an organisation or more broadly across whole systems, and with partners across a whole place – for example Greater Manchester
o Support the integration of public services on a Place basis including health and social care, children’s services, work and welfare; housing and homelessness
o Provide expertise in prevention, early intervention and demand management
o Support the design and delivery of public service reform programmes
o Move services into alternative settings, commercial vehicles or partnerships, for example developing new models of care.
Typically the role will involve leading a project at a client focussed on developing strategy or improving performance. This a client facing role which will generally mean working with clients in their offices from Monday to Thursday each week. As a manager you will lead a KPMG team and work closely with client teams. You’ll be supported and coached by Senior Managers and Directors in our practice, helping you to deliver the best for our clients, our teams and for you.
Projects also regularly involve working within a wider a multidisciplinary team across KPMG with technical, business, data science, business management, finance or IT skills as well.
Alongside the project work there will be opportunities to develop the HHS OT practice, contribute to sales and take advantage of the extensive training and opportunities working at KPMG brings.
You will be a talented and ambitious senior consultant or manager with previous operational improvement experience either from consulting or the NHS, local government, private healthcare or life sciences company. You will have the credibility and experience to lead small KPMG and client teams to appraise, plan and deliver complex service change across health and local government. You will have a good understanding of the policy agenda and demonstrate a strong desire to support practice development.
o Ability to lead KPMG project teams delivering client engagements
o Ability to translate cultural changes into quality, safety, financial and sustainable outcomes
o Robust knowledge of the NHS and plans for its future
o Ability to be pragmatic and innovative in problem solving, including Lean-based Improvement techniques
o Ability to coach others and drive forward a team to successfully bring about positive change
o With support of KPMG leadership, the ability to identify risk and manage commercial and client delivery risks in a high-pressure environment
o Project Management skills including planning and prioritise work within deadlines
The diversity or work, opportunities available, calibre of people you will work with and formal learning opportunities available will undoubtedly help accelerate your career –irrespective of whether you stay for two-years or the rest of your career.