C-Suite Programme Manager

Location: Reading

Capability: KPMG Business Services

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Job details

Location: Reading

Capability: KPMG Business Services

Experience Level: C

Type: Full Time

Service Line: Market Development

Job description


The Role

KPMG runs a series of client relationship programmes in the Marketing & Strategic Relationships team which enables the firm to build relationships with current and future decision makers.

The flagship C-Suite Leadership Programme is one of KPMG’s Strategic Relationship programmes and an important way of strengthening the KPMG brand in the marketplace and building trusted and sustainable client relationships.

This role sits within the UK marketing and relationships team and is focused on the programme Management of the C-Suite Leadership Programme.

The C-Suite Leadership Programme takes senior executives on an intensive, future focused journey that gears them up as leaders and change agents, defining the future of their businesses. Each year around 40 senior leaders go through an intensive journey as part of the programme. Their seniority requires that the programme is run in a highly professional way with a great deal of attention placed on the delegate experience – both overall and at an individual level.

In addition to the core programme this role has management of the C-Suite Programme alumni - our “Delegate for Life” community, which comprises a vibrant network of over 150 senior leaders with whom we engage through a regular programme of events and communications.

This role reports into the UK Head of Strategic Relationships and involves management of the programme delivery working closely with the teams in our Marketing Centre of Expertise and Operational Excellence Hubs.

Collaboration is at the heart of our new operating model and this role will work closely with our team of Marketing Business Partners and our teams in the Marketing Centre of Expertise and Operational Excellence Hub to deliver world-class relationship programmes for KPMG in the UK.

Description of the role:

• PMO responsibility for the multifaceted C-Suite Leadership Programme on a day to day basis: Delegate nominations and on-boarding; overall delegate and executive sponsor experience, building future cohorts, and managing ‘Delegate 4 Life’ community and events.
• Responsible for monitoring and tracking against budget. Negotiating with third parties / speakers to keep costs to a minimum and delivering the programme within agreed budget spend. Managing delegate invoicing for the programme.
• Maintaining regular and fluid communication with programme sponsors and stakeholders via written and verbal communications
• Leading weekly team meetings, including agenda setting and oversight of actions/progress.
• Be an ambassador for the C-Suite Leadership Programme with lead partners and engage with them to promote and gain commitment to the programme
• Oversee the management of our monthly Delegate for Life (D4L) events as well as proactively identifying and sourcing new, relevant topics and speakers
• Ensuring connectivity with other programmes and marketing activity as relevant
• Work with other Centre of Expertise team leaders to ensure adequate resources are in place to allow effective alignment and delivery of programs within agreed budget as well as reporting and KPIs.

Role dimensions

Leadership & Management

This role reports into the UK Head of Strategic Relationships.
It will sit within the Marketing Centre of Expertise and work closely with the Operational Excellence Hub to ensure a highly professional and leading edge programme.

Stakeholder Interaction & challenges:

Key stakeholders for the role holder will be the Head of Strategic Relationship programmes and other Marketing and Strategic Relationships Leaders. Liaison will also be required with the firm’s leadership and relevant CLPs.

The role involves building relationships both inside and outside the firm and will include some direct client interaction.

Core technical competencies

• Proven programme management skills with some experience of managing complex programmes
• An ability to self-manage, prioritise resources and tasks
• Experience in running high quality client facing programmes and events
• Highly disciplined and organised with meticulous attention to detail
• Exceptional professionalism is of paramount importance given the seniority of the clients and stakeholders involved in the programme.
• Strategic problem solving skills - analytical, agile and adaptable to new environments; proactive approach to problem solving
• Understanding of risk management
• Experience of managing budgets
• An understanding of KPMG brand, structure and working processes
• Credible in stakeholder management and relationship building
• Able to work with virtual teams and keep morale high during periods of pressure

Core behavioural competencies

• Leadership: Able to motivate others and create a virtual team environment that constantly reinforces KPMG’s values
• Accountable: Strong sense of responsibility and ownership, tenacious - pursuing tasks through to completion with energy and initiative.
• Self-motivated: both strategically minded and output focused and with a proven track record of programme or project management with a relationships and networks focus.
• Communication: Skilled at collating and presenting information in a clear, informative and professional way; able to tailor content to different stakeholder needs. Impactful communications style and able to flex for different audiences.
• Excellent relationship builder: Able to quickly build rapport and good working relationships with clients, internal stakeholders and peers alike. Strong interpersonal, influencing and negotiation skills; strong team player
• Client-focused: Client focused through either direct client experience or indirectly through a BDM, marketing or other relevant role.
• Resilient: Able to build and work with virtual teams and to team performance and morale high during periods of pressure or heavy workload
• Agile: Able to parallel process across big picture and detail across the programme.
• Financial: Experience of managing budgets and displaying sound judgement in considering financial implications of decisions
• Inclusive – a key part of this programme is creating networks and connections, for us and for our delegates, a naturally inclusive leader is required

Expertise/ Technical role requirements:

• BA university degree or equivalent
• Proven expertise in Programme and Management essential
• Project Management accreditation desirable
• Budget management experience essential
• Experience within the professional services industry at a senior level
• Highly proficient in all MS Office packages

Skills:

• A good general knowledge of the business, economic, political and social issues prevalent within the UK, Europe and internationally
• Previous experience of business / relationship development in a professional services organisation is highly desirable
• High level of project and programme management and reporting expertise
• At interview, you will be able to demonstrate good knowledge of KPMG’s key strengths brand proposition and strategic priorities

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Why KPMG Business Services at KPMG?

KPMG Business Services (KBS) operates as a business within our business and, through the critical combination of expertise, advice, support and services provided to our client-facing business, it plays an important part in our success. We’re a cross-functional team and our work directly influences a £multimillion firm across a wide range of specialties. From People, Corporate Affairs, Quality & Risk Management through to Market Development, IT Services and Finance, our approach is highly proactive and collaborative. We support our client-facing teams and we’re always looking for new ways to add value and sustain our continuous improvement culture.

Read about KPMG Business Services

Service Overview

In Market Development, we shape and agree with clients the commercial framework for working together, ensuring our fees reflect our brand, the value we create and the very best people KPMG employs.

Read about Market Development

About KPMG

With offices across the UK, we are part of a global network of firms providing Audit, Tax & Pensions, Consulting, Deal Advisory and Technology Services to diverse clients.

About KPMG

Intelligent working

From role sharing and flexible start and finish times to home working, we'll try and support the flexible work patterns that best suit you.

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Committed to inclusion

We want you to bring your full self to work - to make this a place where people from every background thrive.

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Supporting work returners

We welcome applications from people who have taken a career break.

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Applying with a disability

We're a member of the Business Disability Forum so please get in touch if you'd like to discuss any adjustments that you might need in the application process - and if you are successful beyond this.

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Our agency policy

We don't accept speculative CVs from agencies - you can see our policy on agencies here:

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