Dynamics 365 CE -Solution Architect

Location: London

Capability: KPMG Business Services

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Job details

Location: London

Capability: KPMG Business Services

Experience Level: Senior Manager

Type: Full Time

Service Line: Exceptional Items

Job description

Job Description




We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be on all presales activities around the Dynamics 365 platform as well as methodology diagnostics and high-level solution architecting. You will also contribute to proposal development and provide input in business development while mentor junior andoffshore staff.



This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that is KPMG Microsoft Business Solutions.



Responsibilities





The Solution Architect will lead the delivery of our Microsoft Dynamics 365 solutions



Be a champion for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology




Have an exceptional understanding of Dynamics 365 technical and functional capabilities





Lead the design and development of sector specific templates to enhance the out of the box Dynamics 365 functionality, giving KPMG a unique selling point and also a resalable asset






Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements







Define training needs within the team and coach other team members








Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan.









Meet and exceed customer expectations of business knowledge, skills and behaviour.










Identify business/project risk and mitigate or communicate as necessary.











Ensure progress updates are communicated to relevant parties both formally and informally.












Identify practice development activities and help in defining how these will be delivered













Carry out additional duties as may occur from time to time as instructed and agreed by Directors.














In all activities, ensure timely completion of internal processes and mandatory training.















Represent KPMG Crimsonwing in a professional and positive manner at all times.
















Qualifications and Skills







Deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 365



Deep understanding of Azure and cloud technologies,.Net development and PowerBI.




Broad understanding of software development lifecycle,development management, release management, data migrations, cut-over planning and early live support.





Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement – including core solution of Accounts, Contact and Activity management and at least one of the following:





- Sales Management






- Marketing automation







- Project Services Automation








- Customer Service Management









- Field Services












Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive),
including:












- Azure SQL / SQL Server













- PowerApps, LogicApps, Flow and Common Data Service














- Visual Studio Team Service

















Knowledge of best practices for working with offshore teams


















Experience of Agile Methodology




















Certification in TOGAF or Zachman Framework would be beneficial





















Knowledge of other Marketing products are desirable





















– Click Dimension or Adobe Marketing Cloud






















Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable























Graduate from a top University

























A relevant degree within a computational or business discipline


























Minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;


























Experience and Background






























Expertise in providing both out of the box and development solutions in a Microsoft Dynamics 365 environment; Extensive experience as CRM consultant



Ability to lead engagements and present to the C-Suite stakeholders.




Experience with Dynamics 365 in a Lead Design Consulting role





Experience of large scale CRM implementations







Adept at Business Requirement Analysis with a focus on reducing development effort and simplifying delivery








Pre-sales experience









Excellent presentation and demonstration skills










Business process mapping, modelling and documentation knowledge











Experience of mentoring junior and offshore staff













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Why KPMG Business Services at KPMG?

Every day our firm performs better because of how we work together, as one team, each the best at what we do. The difference we make shines through to our people and our clients. We’re KPMG Business Services (KBS). We’re a cross-functional team, bringing together experts across a wide range of critical activities which help to grow, run and protect our business. From HR and Learning, Finance, Procurement, Facilities and Operations, through to Risk and Legal, Corporate Affairs, and Market Development, our approach is focused on driving the improved performance of the firm. We work shoulder to shoulder with our client-facing teams and we focus on delivering our services in ways which help to drive efficiency, improve quality and enhance our firm’s brand and reputation.

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