Head of Product - Connected Customer

Location: London

Capability: Solutions & Digital

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Job details

Location: London

Capability: Solutions & Digital

Experience Level: A

Type: Full Time

Service Line: Solutions & Digital

Job description


Job Title:
Head of Product – Connected Customer

London (with some travel to Leeds & Manchester)

Service Line:
Solutions & Digital

Service Line Information

Solutions and Digital is at the heart of our technology capability in the UK. Our primary focus is to deliver for our clients but we are also key to transforming KPMG internally. Our integrated capability teams design, build and operate flexible technology enabled products for clients to help them solve the most complex business problems and transform their operations. We are a group of over 500 technology professionals based in London, Leeds and Manchester.

Job Description

Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters and perspectives. There really is a place for you here.

The Team

The team are focused on enhancing the growth of the product in the market. The development and management of the product is cross-functional so this team requires close work with all areas of Solutions and Digital and the broader consulting organisation. The team are focused on innovating and improving the specific product as well as day to day product activities to ensure growth that constantly meets client demands. The team also collaborate and align on different product strategies, identifying opportunities to help achieve the product’s vision.

CONNECTED CUSTOMER - This role is accountable for delivery of the Connect Customer proposition within Solutions and Digital.

We deliver digital products/experiences that understand customer behaviours, engage users and drive improvements in business performance. We help clients unlock value by gathering true customer insight and applying throughout the experience journey. We build both standalone and integrated propositions which can sit on top off enterprise or legacy technologies.

We have a dedicated team of specialised technical resources which provide in-house technical capability across many technology languages, frameworks and platforms. We adopt all of the development standards and approaches that you would expect to see in a leading technology organisation, with structure and security at the core of everything we do. We bring the trust and assurance values associated with our KPMG brand into modern software development.

The Role

This role is a key role in the Solutions and Digital leadership team. You will be single account owner for the success of the Product within KMPG. The role may have dual reporting to S&D leadership and also to the product CEO in Consulting.

As the leader of this product/ proposition you will need to build a clear roadmap for enhancements that meet the needs of our clients.
You will need to do this through working in partnership with, and consulting across, multiple clients. You will be translating their individual requirements into a series of business outcomes that solve for the many and push the overall product/proposition forward. You will allow us to engage with new clients through the strength of our product, as well as delivering enhancement to current clients.

You will be a visionary driving a ‘passion for our products’ mind set, able to translate the product/ portfolio roadmap to colleagues across our broader business, and use it to motivate the teams within your team.

You will drive a passion within the team for building a leading class product/ proposition that represents the broader KPMG brand and the values that we uphold.

You will be experienced in driving all parts of the development cycle from ideation to execute and operate in product environment.

You will have a proven track record of delivery within large complex organisations.

You will be a leader in agile ways of working and a strong advocate for ‘total ownership’.
With this in mind you will need to define how you operate the run organisation within your area, defining clear SLA’s for your business services and the interdependencies across other parts of the KMPG support organisation.

You will be comfortable running cross locational teams internally and operating on client site under a broader engagement. You will guide these teams in achieving the product’s vision and strategy.

You will be responsible for leading the research and analysis on the product and its’ market, to help identify opportunities, identify strategic issues and influence the strategy.

In conjunction with the wider leadership team you will be accountable for driving a larger transformational agenda and pushing a matrix based way of working to deliver business based outcomes for our clients.

The Person


Communication Skills:
Excellent communication and effective down the line to ensure the proper execution of the roles in all positions. Additionally, expected to collaborate with other Heads of Product and expected to make regular presentations to a variety of the most senior stakeholders.


Leadership/People Skills:
An ability to move his peers as well as his juniors and have them follow a common vision. Great leadership should further be coupled with excellent people skills, improving the cohesion and functionality of the product team.


Analytical Skills:
A high level of analytical and quantitative skills. Possess the ability to use information/data and various metrics to develop an informed and factual business case. Strong financial analytical capabilities that are used to further develop informed product strategies, and product performance.


Integrity and Vision:
A visionary who is future-oriented. A person of high integrity, consistent in their work, and who has clear and visible set values; demonstrates calmness under pressure in order to effectively lead the product management team even in times of uncertainty.

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About KPMG

With offices across the UK, we are part of a global network of firms providing Audit, Tax & Pensions, Consulting, Deal Advisory and Technology Services to diverse clients.

About KPMG

Intelligent working

From role sharing and flexible start and finish times to home working, we'll try and support the flexible work patterns that best suit you.

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Committed to inclusion

We want you to bring your full self to work - to make this a place where people from every background thrive.

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Supporting work returners

We welcome applications from people who have taken a career break.

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Applying with a disability

We're a member of the Business Disability Forum so please get in touch if you'd like to discuss any adjustments that you might need in the application process - and if you are successful beyond this.

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Our agency policy

We don't accept speculative CVs from agencies - you can see our policy on agencies here:

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