Manager - Pre-Sales & Delivery Consultant

We are looking for an experienced Manager - Pre-Sales & Delivery Consultant (Contact Centre as a Service)  to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities

• Assisting the pre-sales team in demo's, RFPs
• Be a champion for the D365 CCaaS Product
• Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
• Driving collaboration across the CCaaS internal community 
• Building the eminence of KPMG Microsoft Business Solutions within the marketplace
• Meet and exceed customer expectations of business knowledge, skills and behaviour

Requirements

Qualifications and Skills 

• Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
• Extensive consulting skills
• Business Process knowledge
• Broad understanding of software delivery 
• Excellent soft skills and leadership qualities
• Ability to work independently and as part of a team
• Relevant certifications in Dynamics 365 or related technologies
• Strong cross industry experience (Financial Services, Public Sector and Consumer Markets)

Experience and Background

• Experience of large scale CCaaS implementations
• Sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
• Excellent presentation and demonstration skills

M365 Senior Technical Architect 

At KPMG Microsoft Business Solution we implement best in class solutions for Microsoft Copilot, M365, Azure, ERP and CRM. We have extensive knowledge and expertise in all areas, enabling us to provide our clients with an integrated end-to-end solution. Our solutions are based on the Microsoft M365, Azure and Dynamics range of products which enables us to deliver, powerful, adaptable cloud solutions. Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. 
 

The Role:

The Senior Technical Architect is responsible for delivering and implementing KPMG’s M365 solutions for our clients. The Senior Architect will be comfortable presenting these solutions to clients in workshops and demonstrations. The Senior Architect will manage the end-to-end delivery working with other Architects and Consultants to ensure our projects are delivered with time and quality a key objective. The Senior Architect will mentor junior members of the team and encourage a collaborative working environment. 
 

The Senior Architect will be responsible for:

• Creating architectural designs based on customer requirements.
• Deliver product presentations and configured demonstrations to prove our ability to meet a prospect’s cloud adoption needs.
• Act as the Technical Design Authority on projects alongside the Solution Architects.
• Provide governance to projects and mentor members of the team. 
• Maintaining technical knowledge by working closely with our Microsoft account teams. 
• Developing and implementing Entra/Active Directory solutions, including Entra ID and on-premises Active Directory (AD DS, AD FS, AD CS and Entra Connect)
• Ensuring the security and configuration of Entra and Active Directory environments.
• Work with clients demonstrate how their cloud strategy aligns with Microsoft technology.
• Showcase our propositions to customers via online webinars and face to face workshops.
• Engage with KPMG stakeholders and ensure our solutions are understood throughout the firm. 
• Work on proposals and RFI’s alongside the sales and pre-sales teams.

The Team

We are currently recruiting a manager to join our successful Family Office & Private Client Compliance team in Glasgow or Edinburgh.

As a national practice our FO&PC team consists of 162 team members across the UK, led by 5 Partners, 3 Associate Partners and 12 Directors.

We work with a variety of high net worth individuals – from stakeholders in privately owned and entrepreneurial businesses, executives of multi-national firms, landed estates and senior members of private equity firms; who may be tax resident and/or domiciled in a range of jurisdictions. We also specialise in providing advice to Trusts and Estates, and Partnerships. 

If you are a highly motivated qualified tax adviser/ accountant (ATT, CTA or ACA/ACCA) with experience of working in personal tax, then we’d love to hear from you.

We recognise that there are also highly motivated individuals who are qualified though experience and may not be exam qualified and we are open to considering such individuals also. 
 

KPMG Law Overview

KPMG Law is a disrupter in legal services, offering legal advisory services combined with new law and technology driven offerings, and multi-disciplinary solutions, within a leading global professional services firm. The KPMG Law global network comprises over 2700 lawyers in 80+ jurisdictions.