A key focus for KPMG’s GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology. More information about our team is at the end of this job description.

Our Corporate Tax Compliance business is made up of a dedicated and enthusiastic team of Corporate Tax Compliance specialists working with our cutting-edge technology platform and our advisory teams to provide a first-class service to our diverse client base which includes global and large domestic compliance clients with complex and interesting tax profiles. We are growing quickly, so it’s an exciting time to join the team.

We are now looking for a talented individual at Senior Manager level. The successful candidate will have deep technical knowledge and thrive in a dynamic and challenging working environment to ensure excellent client service, and will be supported by a strong and ambitious leadership team.

Service Delivery Manager 

As we continue to grow and strengthen our support and managed services offerings, we are seeking an experienced Service Delivery Manager to join our team.  
 

Responsibilities:

• Provide end to end ownership of customer service contracts
• Work across our ITIL based services, like problem and incident management, to deliver customer outcomes
• Coordinate effort and liaise between nearshore and offshore teams
• Ensure that an excellent service is being consistently delivered, and end customers consistently receive the contracted services
• Ensure effective management and process controls are in place, and escalation is effective where necessary
• Act as a point of contact and escalation for contracted end customers
• Build services relationships with customers
• Track performance of services and prepare reporting on SLAs & KPIs
• Produce regular management reports for customers and attend review meetings
• Provide analysis, feedback and actions based on trends, root cause analysis and other reports
• Manage service improvement plans, inclusive of formalized creation and ownership with end customers
• Take an active involvement in recruitment and team retention
• Participate in offering improvements and creation

Requirements 

• Minimum of 5 years’ service delivery management experience working within an IT Support/Managed Services environment - specifically in Microsoft Technology
• Good communication skills, with strong customer focus with the ability to operate at all contact levels including senior manager/director level
• Demonstrable problem-solving skills
• Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
• Organised and delivery focused, strong planning skills and process driven
• Superior time-management skills along with strong sense of urgency
• People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
• Able to work independently with minimal direction
• ITIL certified

The Team

KPMG's Tax practice is a dynamic and successful area of our business. A constantly changing and increasingly high-profile field, Tax can offer a broad range of quality career paths to ambitious people.
Our Tax Governance & Risk Management Team is a fast-growing part of our Tax practice with a diverse client base ranging from PE-backed, owner managed and family businesses through to UK listed and multinationals.

The Role

We are currently looking to recruit a manager to be based in CSQ although we work as a wider London region team made up of 3 other offices.  You will play a key role in expanding our tax governance offering, supporting existing clients, winning new work and developing new client relationships.

The successful candidate will be able to build strong relationships, develop junior staff, provide excellent client service and identify business development opportunities. At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people: their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we are making bold changes to who we are and what we do. Be part of it.

Overview

This exciting role is within our Tax Governance & Risk Management Team based in our CSQ office.

We are looking for a talented individual at Manager level to support our continued rapid growth around tax governance. The successful candidate will thrive in a dynamic and challenging working environment, supported by a strong and ambitious leadership team.

You will work with a diverse portfolio of clients across UK listed, PE backed, multinationals, inbound and family-owned groups,

Role and Responsibilities: 

Working as a key member of the team to further develop and expand the firm's tax governance offering, including advising clients on:

• Identifying and managing tax risks across the globe.
• Building sustainable tax control frameworks to meet global tax authority requirements.
• Identifying the tax risks within tax transformation and technology projects.
• Senior Accounting Officer and Corporate Criminal Offence compliance.
• HMRC business risk review preparation.
• Developing and documenting their tax strategy and its publication.
• Meeting global tax transparency and ESG requirements.
• Liaising with HMRC on tax governance related matters

You will also be involved in:

• Leveraging tax technology to improve risk management and compliance processes.
• Liaising with specialists in the UK and overseas offices to oversee their input into projects.
• Coaching and developing more junior members of the team.
• Managing aspects of the team’s operations and performance, including resourcing.

Technology is one of the KPMG’s priority investment areas – Connected Technology services the whole of the KPMG client-side business portfolio through delivery of core technology, transformational processes and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build and operate flexible technology enabled solutions for clients to help them solve the most complex business problems and transform their operations. 

As our HR technology practice continues to grow we are seeking talented individuals with experience of SuccessFactors implementations. This is a high-profile role within the team, requiring a balance of business development / sales origination and client delivery, including deep solution/configuration experience across Employee Central.

Senior Manager role – Supply Chain

Summary of Role Purpose:

KPMG's Supply Chain practice helps clients build leading-edge supply chain capabilities across end-to-end operations. We combine deep sector insight, expert consulting capabilities, and trusted relationships to design and implement supply chain transformation programmes, including digital and technology integration.

We are seeking a highly motivated Senior Manager who is looking to leverage and expand their expertise in Supply Chain, with a proven track record of delivering exceptional results leading complex projects and driving business growth. The diverse nature of our engagements requires candidates to demonstrate comfort working with ambiguity and a commitment to continuous adaptation and professional development. The ideal candidate will possess a strong background in developing transformative operating models across a broad spectrum of industries through data-driven insights and the effective deployment of leading-edge technologies.

Description of the role:

Our clients trust us to deliver trusted advice, and we need a Senior Manager who can uphold and elevate that standard. You’ll lead client engagements, drive business development initiatives, and foster team growth, making a significant impact on our success and the strategic direction of our practice.

Key Responsibilities:

• Lead and oversee high-impact client engagements, solidifying our position as the most trusted advisor in Supply Chain.
• Apply cutting-edge problem-solving to projects across Transformation, Digital, and Sustainability, driving innovation and thought leadership.
• Serve as the primary client contact, delivering clear and impactful communications, building long-term relationships and identifying new opportunities.
• Drive insightful analysis, blending KPMG expertise with market intelligence and data analytics, to provide strategic recommendations and actionable insights.
• Leverage your industry experience to fuel sales, new business, and proposition development, expanding our market presence and service offerings.
• Cultivate an inclusive team culture, empowering team members and fostering their growth, mentoring and developing future leaders within the practice.

What You’ll Bring:

• Proven experience leading Supply Chain technology projects for diverse clients.
• Expertise in Supply Chain processes: S&OP, Transport, Warehouse Management, Network Optimisation, and more.
• Experience designing and implementing Supply Chain operating model transformations.

• Experience of ERP platforms such as Microsoft Dynamics, SAP, Oracle and/or best of breed supply chain solutions (LLamasoft, Kinaxis, o9, Anaplan etc)

• Change management experience in complex, multi-national environments (a plus).
• A passion for contributing to the development of innovative solutions and assets.
• Ideally experience in one of the following sectors Consumer Goods, Retail, Oil and Gas, Aerospace & Defence, or Industrial.

Role dimensions:

Leadership and management

KPMG's Operational Transforma