Our Programme Advisory and Capital Excellence (PACE) team operates within KPMG’s Major Projects Advisory (MPA) practise. We deliver high impact outcomes for clients across the UK and beyond, with a focus on infrastructure and project, programme and portfolio (P3M) excellence.  

Our team brings together cross-sector experts in complex project and programme delivery, strategic portfolio management and capital delivery transformation. We support clients to transform delivery capability, drive change and unlock long-term sustainable value.  As a recognised market leader, we are proud to partner with an impressive client base across both private and public sectors, delivering lasting results in several market sectors, namely:

• Energy
• Water
• Defence
• Government
• Oil and Gas
• Healthcare
• Transport
• Financial Services
• Retail

At KPMG Microsoft Business Solutions, we implement best-in-class solutions across the Microsoft technology stack. Our expertise spans the Microsoft Dynamics 365, Microsoft 365, Microsoft Fabric, and Azure platforms, enabling us to provide clients with connected, end-to-end solutions that drive meaningful business value.

The Agentic Technical Architect plays a critical role in the design, development, and delivery of Microsoft Agentic solutions across industries. This position combines deep technical knowledge with client-facing experience, and is responsible for owning key solution areas, guiding implementation teams, and supporting pre-sales and go-to-market initiatives.

The Technical Architect works closely with the Agentic Leads , Solution Consultants, and Business Development Managers to ensure client success and internal enablement.

We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills

The Team

We are looking for passionate individuals to join our Asset Management Advisory (AMA) team, part of the KPMG Infrastructure Advisory Group (IAG). Our team advises infrastructure owners in both the public and private sector, including government with their most complex challenges. IAG is widely recognised as one of the world’s leading independent financial and business advisers in infrastructure consisting of over 380 professionals.

Our team leads exciting projects across both public and private sectors principally focused on major capital and infrastructure portfolios in Transport, Energy, Water, Defence, Oil and Gas and Health. This is a fast-growing area offering many opportunities building upon a global capability in Asset Management where we provide:

• Asset Strategy and Transformation, including operating model design and transformation of asset management functions.
• Asset Health and Performance including investment planning, efficiency improvements in capital and operating expenditure, as well as asset resilience, asset data, investment business cases and benchmarking.
• Digital asset management including asset performance and financial modelling and smart technology.
• Investor assurance of asset performance and transaction due diligence support.

The Team

KPMG's Tax practice is a dynamic and successful area of our business. A constantly changing and increasingly high-profile field, Tax can offer a broad range of quality career paths to ambitious people.
Our Tax Governance & Risk Management Team is a fast-growing part of our Tax practice with a diverse client base ranging from PE-backed, owner managed and family businesses through to UK listed and multinationals.

The Role

We are currently looking to recruit a manager to be based in CSQ although we work as a wider London region team made up of 3 other offices.  You will play a key role in expanding our tax governance offering, supporting existing clients, winning new work and developing new client relationships.

The successful candidate will be able to build strong relationships, develop junior staff, provide excellent client service and identify business development opportunities. At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people: their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we are making bold changes to who we are and what we do. Be part of it.

Overview

This exciting role is within our Tax Governance & Risk Management Team based in our CSQ office.

We are looking for a talented individual at Manager level to support our continued rapid growth around tax governance. The successful candidate will thrive in a dynamic and challenging working environment, supported by a strong and ambitious leadership team.

You will work with a diverse portfolio of clients across UK listed, PE backed, multinationals, inbound and family-owned groups,

Role and Responsibilities: 

Working as a key member of the team to further develop and expand the firm's tax governance offering, including advising clients on:

• Identifying and managing tax risks across the globe.
• Building sustainable tax control frameworks to meet global tax authority requirements.
• Identifying the tax risks within tax transformation and technology projects.
• Senior Accounting Officer and Corporate Criminal Offence compliance.
• HMRC business risk review preparation.
• Developing and documenting their tax strategy and its publication.
• Meeting global tax transparency and ESG requirements.
• Liaising with HMRC on tax governance related matters

You will also be involved in:

• Leveraging tax technology to improve risk management and compliance processes.
• Liaising with specialists in the UK and overseas offices to oversee their input into projects.
• Coaching and developing more junior members of the team.
• Managing aspects of the team’s operations and performance, including resourcing.