Role Grade: Grade C 

Performance Group: KPMG Enterprise Wide Technology (EWT) 

Role Location: London / Manchester Hybrid (2 days per week in office):

Context 

The firm is undertaking significant transformation to support its Trust & Growth strategy. The strategy articulates how we will become the most trusted professional services firm and achieve our growth ambitions – globally and in the UK. To support this ambition, high quality technology is essential - from collaborative, digital tools to GenAI and hybrid tech, we all rely on technology to do our jobs and bring creativity and insight to our clients’ most critical challenges. 

The Adoption team is part of KPMG’s technology function and aims to deliver on the Digital Transformation ambitions for our business; delivering end-user technology, GenAI and digital tools and experiences which provide KPMG colleagues with the ability to connect, communicate, collaborate, and deliver in the physical, virtual and hybrid world. With continuous enhancements coming from Microsoft and the business, diverse projects, and an exciting pipeline of opportunities to share with the business, we are recruiting an Adoption manager for our team.  

Role Description:  

Your role will be focused on activities related to driving adoption across our firmwide technologies, with a focus on our digital workplace tools. The Digital Adoption Team works closely with programmes deploying new technologies to ensure the successful rollout and adoption of key digital tech, including Microsoft 365 apps, GenAI and more. We’re focused on the user experience and believe technology should be seamless and easy to use. 

The Digital Adoption Manager will ensure the business is getting the best ROI on the technology we’ve invested in as a firm, both current and future technologies. The Adoption Manager drives activities underpinning the firm's strategy around digital tools to achieve business outcomes, ensure return on investments, and support the scale of transformation across the business. 

This role also includes leadership of the Digital Ninja Programme, the largest technology champion network at KPMG. The community has over 1,000 Ninjas, and because they’re embedded in business areas, they understand how technology can be applied in the best way possible for their area.  

Successful candidate will be expected to:  

• Support the UK firm’s digital strategy, including adoption of Microsoft Copilot, KPMG UKs GenAI tool AVA, and integration of AI into our ways of working. 

• Manage and maintain adoption roadmap that includes adoption campaigns, new features, enhancements from Microsoft or internal tech, tooling launches, and commitments for Adoption support; deliver weekly and quarterly updates to stakeholders and leadership 

• Design Adoption strategies for new tools as well as out-of-box delivery approach for new tech; able to drive continuous improvements to ways-of-working across the business, whilst bridging technical and end-user understanding.  

• Integrate Digital Adoption activities into deployment planning, including design, development, and testing, manage pilots, and influence the way we communicate technology to end-users. 

• Use creative communication

KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory, and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges. 

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people, and for the communities we work in. 

Role Purpose 

This role will be situated within the Audit Technology Delivery Team (ATDT) within KPMG’s Enterprise-Wide Technology (EWT) Function. 

There’s never been a more exciting time to join our team. You’ll work closely with business partners and architectural teams, contributing to global discussions on how we design, deploy, and evolve resilient cloud infrastructure. Collaborating on infrastructure as code, DevOps workflows, and automated testing, you’ll help shape modern engineering practices. By sharing your expertise in scalable patterns, cloud-native architectures, and best practices for CI/CD, observability, and security, you’ll play a key role in shaping how we deliver high-value, mission-critical Audit platforms. 

We are seeking an experienced, skilled, and proactive Lead Cloud Engineer to join our team. In this role, you will lead a small group of talented engineers in designing, building, and supporting the infrastructure that underpins our Audit platform.