KPMG’s Customer Transformation team within the Strategy & Performance Transformation practice is looking for exceptional candidates for a client-facing Associate Director role, with a Financial Services focus (ideally Banking or Insurance) and experience of customer transformation programmes.  

Our team works closely with client executives who own products; distribution channels; servicing centres; strategy and innovation teams; customer insight teams. We are accelerating our mission to create value, by turning ambitions into reality, through executing sustainable, fair and profitable customer strategies, at pace.

Role Overview

At KPMG, you will bring your industry knowledge and technology experience to map customer business challenges to Microsoft AI Business Solutions, shape end-to-end transformational journeys, and deliver real business value to our clients. The core element of the role is to drive new business in Central Government clients through collaborating with the broader firm, owning the Microsoft alliance within the sector and leveraging your industry connections to identify new opportunities and building partnerships to overseeing bids and ensuring successful delivery. This role requires a blend of strategic vision, operational excellence, and a deep understanding of the public sector landscape.

As part of this role, you will lead our teams, and coach and mentor junior members in their own career progressions whilst contributing to our overall go-to-market activities through building the KPMG brand and being visible as a leading advisor within our clients, the market, and our alliance partner Microsoft. You will also be a key part of the governance layer within the practice ensuring compliance and quality is at the heart of our sales approach.

This role is crucial in shaping the sales and pre-sales strategy, delivering high-impact presentations, and demonstrating the value of solutions to potential clients. The Director will also play a key role in building and maintaining strategic relationships with key stakeholders, both internally and externally.

You will be responsible for driving revenue growth and market share within the public sector, predominantly Central Government, focusing on Microsoft solutions and services within the AI Business Solutions pillar. This is a critical role for our firm, and we are looking for a proven leader with a strong track record of success in selling complex solutions to the Public Sector.

Key Responsibilities

Develop and Execute Strategy:

• Create and implement a comprehensive business development strategy for Central Government, aligning with organisational goals and market trends. Achieve and exceed individual and team sales and business origination targets through leading the end-to-end sales process, ensuring profitability and client satisfaction

Market Intelligence:

• Conduct market research to identify trends, competitor activity, and emerging opportunities, ensuring the business remains agile and responsive. Align the market opportunity, Microsoft technology and KPMG capability to define relevant market propositions and continually adapt our offering and GTM approach. Own the go-to-market strategy and orchestrate the creation of relevant propositions and assets to drive pipeline. Delivering c compelling content and proposals to potential clients.

Pipeline Generation:

• Identify, qualify, and pursue new business opportunities within Central Government departments and agencies, building a robust pipeline to achieve growth targets. Lead on sales excellence, identifying opportunities for improving pre-sales processes, tools, and methodologies to enhance efficiency and effectiveness.

Stakeholder Engagement & Collaboration:

• Build and maintain strong relationships with key government stakeholders, industry partners, and internal teams to position the organisation as a trusted advisor. Collaborate with other teams within KPMG, including delivery, marketing, and technology. Particularly in large scale transformation programmes (typically greater than £2m) where your role will be to lead and augment bid teams.

Thought Leadership:

Actively participate in industry events, conferences, and networking opportunities to build brand visibility and generate new leads by proactively positioning KPMG as a trusted advisor to capitalise on new growth areas

Performance Management:

• Set clear performance goals for your direct business development team to align to the business strategy. Drive business and team success through the implementation and management of this, identifying opportunities for improvement and acceleration. Support this through providing coaching and feedback, and foster a culture of excellence, innovation, and collaboration.

Market Intelligence:

• Conduct market research to identify trends, competitor activity, and emerging opportunities, ensuring the business remains agile and responsive. Align the market opportunity, Microsoft technology and KPMG capability to define relevant market propositions and continually adapt our offering and GTM approach. Own the go-to-market strategy and orchestrate the creation of relevant propositions and assets to drive pipeline. Delivering c compelling content and proposals to potential clients.

Governance and Compliance:

• Ensure all business development activities adhere to internal governance, quality standards, and public sector procurement regulations. Lead on risk processes and model leading practice to the team.

The Person

• Extensive experience in business development sales, with a proven track record of winning and delivering complex deals in the public sector, ideally Central Government. Demonstrative sales experience working in large matrix organisations with senior stakeholders from either large consulting organisations or system integrators to develop pipeline leveraging alliances and strategic partnerships.
• Strong understanding of government procurement processes, frameworks, and compliance requirements.
• Passionate about talking to clients on current technology issues and market direction and seeks collaborative ways of working with both clients, technology alliances and KPMG teams.
• Strategic thinker with creative problem-solving skills and the ability to navigate ambiguity. Exceptional leadership and people management skills, with a proven ability to lead, motivate, and develop high-performing teams.
• Strong strategic planning skills, with the ability to develop and execute innovative sales strategies
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively.
• Deep knowledge of Microsoft technologies and how these align to client challenges in complex digital transformation programmes.
• Flexible and resilient – this team works at a fast pace, so you will be priority focused, detail-conscious, dedicated, and able to work calmly under pressure and be adaptable

Certifications and Education

• Bachelor's degree in business administration, marketing, or equivalent
• Proven experience in sales, with a track record of success in selling Microsoft solutions to the public sector
• Strong understanding of the public sector landscape and the challenges and opportunities faced by government agencies
• Deep knowledge of data analytics and related technologies, including cloud computing, artificial intelligence, and machine learning
• Excellent communication, presentation, and negotiation skills
• Proven leadership ability, with a track record of building and motivating high-performing teams.

Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions that uses pre-designed back-office leading practices and KPMG’s six-layer Target Operating Model. It enables clients to make better, faster decisions, resulting in a quicker implementation and a faster path to Return on Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective back-office.

The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise through a standardised delivery model, which drives professional delivery to clients. The teams use their functional knowledge and experience (e.g. Finance, Supply Chain, Procurement), coupled with their expertise in the cloud applications (e.g. SAP, Ariba) to lead and deliver client programmes, support pre-sales activities and develop improvement and extensions to Powered Enterprise.

The Role

We are seeking talented individuals with experience of SAP S/4HANA advisory and implementation across various solution process areas. This is a high-profile role within the Supply Chain Capability team, requiring a balance of business development / sales origination to grow the practice and strong client delivery.

The successful candidate will be expected to:

• As an Engagement Manager, and/or as a Solution Architect lead the delivery of high-quality SAP S/4HANA advisory and delivery projects
• Provide specialist advice in SAP Supply Chain management and work closely with client leads to optimise processes and maximise the benefits of SAP
• Lead and contribute to business development and sales initiatives including bid, proposal, and contract / commercial negotiations with our SAP clients
• Lead the growth of SAP Supply Chain Capability through sharing knowledge, developing thought leadership and supporting the career aspirations of team members
• Have a functional expertise of latest SAP Supply Chain solution and integration to other SAP modules; including SAP Finance
• Advise on technical integration of the SAP Supply Chain application with other client and 3rd party tools/applications
• Advise on data migration and data integrity as part of the deployment engagement
• Have experience in SAP S/4 implementation in/across; manufacturing industries, consumer packaging goods, pharmaceuticals, retail or oil & gas etc

The Person

• Functional expertise and knowledge of S/4HANA enabled processes and configuration in multiple areas across: SAP Integrated Business Planning (IBP), SAP PPDS, SAP DMC, SAP ME, SAP PEO, SAP Extended Warehouse Management (EWM), SAP Enterprise Asset Management/MRO, SAP Order Management & Fulfilment/AATP/Logistics Execution, SAP Product Lifecycle Management and SAP Transport Management. 
• Proven Engagement Management and/or Solution Architect experience for large scale SAP transformation programs
• Deep understanding and knowledge of digital trends in Supply Chain (e.g., Industry 4.0, Digital manufacturing, SCM Digital Solutions that integrate with SAP)
• Experience in leading on bids, proposals, and commercial negotiations with clients
• Experience leading onshore, offshore, and near-shore resources effectively to ensure the most efficient delivery for the client
• Ability to build strong client relationships based on subject matter expertise and quality of delivery
• Strong interpersonal, team building, organisational and motivational skills
• Facilitation and problem-solving skills along with excellent communication skills (written and oral) whether this is with client stakeholders or remote development teams
• SAP system design, build and depl

The Business Development Manager will be responsible for driving utilisation and dependence upon our firm as the go-to place for all things Microsoft at KPMG. Acting as a trusted advisor, the BDM will support member firms in shaping strategic approaches that meet their clients’ business and technology needs.

The role will focus on creating and progressing opportunities for MBS across the International market, particularly within the Financial Services Sector—which includes industries such as Banking, Insurance, Asset Management & Pension. Leveraging a hybrid skillset of business development, presales, technical expertise, and delivery know-how, the BDM will help position our capabilities effectively within these dynamic sectors.

Within Technology Strategy we deliver collaborative team engagements, working together across these capabilities to help our clients get the best from their IT services. We are growing our team to meet an ever-increasing demand for our market leading services and are seeking your relevant expertise and experience to join us.

Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters and perspectives. There really is a place for you here.