Director, Business Solution & Service Design

• Grade: A
• Capability: Audit
• Contract Type: Permanent
• Team: Innovation & Deployment
• Sub-Team: Solutioning (Product Lifecycle)
• Experience Level: Director
• Location: Canary Wharf or UK-wide

Job Summary

KPMG Audit Technology is building a world-class product organisation. We are looking for a visionary, business-outcome-focused leader to establish and run our new Business Solution & Service Design function. This is a critical team that will ensure we build a cohesive, user-centric, and rationalised product portfolio, transforming our technology landscape from a collection of fragmented, siloed applications into a service-oriented ecosystem designed around value streams.

The Director, Business Solution & Service Design is the senior Product counterpart to the technical architecture team within Engineering. This role is responsible for shaping and leading strategic business initiatives through a business capability, value stream, and user-experience lens. While highly technically literate, this role is decisively business-outcome focused. You will act as the primary bridge, ensuring that business capabilities, operational workflows, and logical data needs are clearly defined, mapped, and translated into logical blueprints that Engineering's technical architects can seamlessly execute.

The ideal candidate will champion robust service design principles, drive application rationalisation based on business utility, and ensure our product roadmap is optimised to deliver seamless end-to-end user journeys. Professional Services experience, and preferably knowledge of Audit within the Big 4, is essential. 

Lead KPMG's Tier 2 cyber incident response team and help strengthen Security Operations across the UK and Switzerland. You will direct complex investigations from escalation through containment, eradication, recovery and post-incident improvement, while providing senior leadership during major incidents and the out-of-hours on-call rota. Working with Security Operations Centre, Threat Intelligence, Detection Engineering, Vulnerability Management and Security Engineering colleagues, you will improve response quality, playbooks, readiness and organisational resilience. This hybrid UK role offers the opportunity to shape an integrated, intelligence-led operating model, influence security strategy and develop a highly skilled incident response team. 

Technology is one of the KPMG’s priority investment areas – Connected Technology services the whole of the KPMG client-side business portfolio through delivery of core technology, transformational processes and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build and operate flexible technology enabled solutions for clients to help them solve the most complex business problems and transform their operations.  

KPMG Overview
KPMG is part of a global network of firms that offers Audit, Tax, Consulting, Deal Advisory and Technology services. Through the talent of over 17,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.