The People and Resourcing Enterprise Architect will develop the UK Firm’s technology strategy for the people and resourcing domain and translate it into a coherent roadmap that guides investment priorities and the transformation portfolio. The role will promote a seamless end-to-end experience across the employee lifecycle, including workforce planning, talent attraction, recruitment, onboarding, learning, performance, reward, mobility, resource management and offboarding. It will shape modern, cloud-based and data-led capabilities, promote reusable technology components and integration patterns, and establish operating models that support effective design, delivery, testing, release and continuous improvement. The role will also govern standards and patterns, identify opportunities to simplify and decommission legacy technology, and guide solution architects and delivery teams so that solutions are fit for purpose and aligned with KPMG architecture standards.

Director, Business Solution & Service Design

• Grade: A
• Capability: Audit
• Contract Type: Permanent
• Team: Innovation & Deployment
• Sub-Team: Solutioning (Product Lifecycle)
• Experience Level: Director
• Location: Canary Wharf or UK-wide

Job Summary

KPMG Audit Technology is building a world-class product organisation. We are looking for a visionary, business-outcome-focused leader to establish and run our new Business Solution & Service Design function. This is a critical team that will ensure we build a cohesive, user-centric, and rationalised product portfolio, transforming our technology landscape from a collection of fragmented, siloed applications into a service-oriented ecosystem designed around value streams.

The Director, Business Solution & Service Design is the senior Product counterpart to the technical architecture team within Engineering. This role is responsible for shaping and leading strategic business initiatives through a business capability, value stream, and user-experience lens. While highly technically literate, this role is decisively business-outcome focused. You will act as the primary bridge, ensuring that business capabilities, operational workflows, and logical data needs are clearly defined, mapped, and translated into logical blueprints that Engineering's technical architects can seamlessly execute.

The ideal candidate will champion robust service design principles, drive application rationalisation based on business utility, and ensure our product roadmap is optimised to deliver seamless end-to-end user journeys. Professional Services experience, and preferably knowledge of Audit within the Big 4, is essential. 

We are looking for early career Hybrid Platform Architects / Systems Engineers that are comfortable providing advice and delivering to senior client technologists across our whole client base but, in particular, this role will be aligned to our well-established National Security team.

National Security
The National Security sector is one of KPMG’s key priority sectors. We are growing our team to meet an ever-increasing demand for our market-leading services and are seeking expertise and experience to join us.

Enterprises, when starting on their modernisation journey, often imagine that they will simplify their environment. The reality for many, however, is that adoption of technologies such as cloud adds additional technologies and capabilities, drives divergence in operating models, often splits business processes across multiple tech stacks in different landing zones and, overall, adds significant complexity to the enterprise estate.

You must help make sense of this new complexity, and be able to tame it through judicious use of both old and new technologies coupled with “hybrid” processes that address the needs of both the legacy and the new platform environments. You will have knowledge of both the traditional enterprise landscape, as well as an appreciation of the major cloud platforms and the opportunities, capabilities and pitfalls they present. You will be responsible for helping KPMG to clarify client problems and assist the development of logical and implementable solutions to those problems through robust analysis.

As a ServiceNow Solution Architect you will be responsible for leading delivery of ServiceNow based solutions across client projects. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client engagement leads, ServiceNow architects, connected service teams, project managers, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring KPMG risk and quality standards are adhered to. 

KPMG Overview
KPMG is part of a global network of firms that offers Audit, Tax, Consulting, Deal Advisory and Technology services. Through the talent of over 17,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.