We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills

KPMG’s Major Projects Advisory (MPA) team works with industry-leading organisations, helping to solve some of the biggest challenges in infrastructure. As a true market leader, we boast an impressive client base across the commercial and public sectors, delivering lasting results on projects and programmes which are household names.

We provide clarity to Boards, Executives and SRO’s at major public and private sector organisations regarding the delivery of their projects and programmes. We work on some of the UK’s most strategically important programmes, and across all infrastructure sectors including transport, natural resources, energy, power and utilities, corporates, oil & gas, defence, health, housing & education.

The KPMG Actuarial Consulting function is a cornerstone of our business. Operating from our major UK offices we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience & Digital, Strategy, Forensic, Risk & Regulatory, People and Talent, and Operational & Financial Transformation, through to Cyber and Technology. We do that by immersing ourselves in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes.

As a Qualified Actuarial Consultant at KPMG you take a lead delivery role, managing small teams of advisors and auditors to a wide range of general insurance companies, in the Retail and Commercial sectors, including within Lloyd’s and the London Market. The entities that KPMG work with range from FTSE100 and global (re)insurers to smaller specialist insurers. You get the opportunity to work on a wide range of projects from Solvency II support (eg IMV and Capital modelling support) to Financial Transformation projects to supporting our Deals team in large fast moving transactions. For our audit work we review clients’ reserving and capital assessments and forming their own independent assessments – this is the process we use widely when we provide specialist support on audits. Our practitioners have benefited by improving the breadth of their knowledge of reserving and getting exposure to and engagement with senior leadership within the insurance industry.

KPMG’s Infrastructure Group in the UK consists of c300 professionals and is widely recognised as one of the world’s leading independent business, financial and regulatory advisers in infrastructure. 

We provide in-depth advice on strategic, financial, regulatory and commercial issues driving investments in infrastructure across Transport, Power & Utilities, and Social Infrastructure in the UK and globally. Our work includes market and policy design, economic and regulatory analysis, deal structuring and execution, as well as strategic and transaction advice to enable private and public capital to fund infrastructure. We work closely with other functions within KPMG to advise clients on mergers and acquisitions, valuations, tax, accounting, and due diligence.
The utilities sector is the largest business area for the Infrastructure Advisory Group and encompasses work for large clients in the sector, including all of the leading UK energy and water companies as well as some of the largest utilities in Europe and beyond. We provide in-depth strategic and technical advice on corporate finance and corporate financial management, regulatory finance, regulatory policy, business and financial planning, cost assessment and benchmarking as well as other drivers affecting value. Our work combines elements of policy, finance, strategy and economics to assist our clients in structuring investments, securing financing, supporting regulatory regimes and maximising shareholder value. We are widely recognised by many industry stakeholders as market leaders influencing the future of the utilities sector.

Qualified Actuarial Consultants - Life

Base Location: London, Manchester and Edinburgh plus network of 20 offices nationally:

www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG Actuarial Consulting function is a cornerstone of our business. Operating from our major UK offices we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience & Digital, Strategy, Forensic, Risk & Regulatory, People and Talent, and Operational & Financial Transformation, through to Cyber and Technology. We do that by immersing ourselves in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes.

As a Qualified Actuarial Consultant at KPMG you take a lead delivery role, managing small teams across a wide range of client projects such as IFRS 17 impact assessments and implementations, finance transformations, companies mergers and acquisitions, providing advice on capital models or supporting our own Audit colleagu