We are seeking an experienced Technical Architect to join our growing Microsoft Dynamics 365 practice, with a focus on Contact Centre solutions. This role involves designing and implementing robust technical architectures, ensuring seamless integration of software developments, and collaborating closely with clients and delivery teams. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 Customer Service & Contact Centre, and a strong track record in delivering complex, large-scale implementations.

We are looking for seasoned GBS practitioners to join us and help grow our GBS advisory practice in the UK, to shape and articulate the GBS/SSC strategy and value proposition to C-level and VP level clients.

You'll design and develop GBS/SSC shared services operating models for our clients across various corporate functions such as finance, HR, IT, supply chain/logistics, procurement etc including governance and service management capabilities, along with the service catalogues and service level agreements, and apply leading practice end to end process expertise in one or more core finance, HR, IT, supply chain/logistics, procurement or other corporate functions in order to design and implement new re-engineered processes in a Shared Services or Business Process Outsourcing operating model  

MS Dynamics 365 F&O Solution Architect 

KPMG Microsoft Business Solutions is seeking an experienced Dynamics 365 for Finance and Operations (D365FO) Solutions Architect with extensive experience across all phases of large-scale enterprise D365FO projects. This role requires a hands-on approach and proven experience in end-to-end implementations, with a strong understanding of financial and supply chain processes and procedures. The ideal candidate will also have practical knowledge of interfacing and integration with Dynamics products. A demonstrable history of consultancy experience is essential, as the role will involve continuous interaction with clients, managing onshore consultants, and collaborating with both onshore and offshore development teams. Additionally, the role will require presales activities focused on D365FO functionality and the wider Microsoft platform, including contributing to proposal development and business development. The successful candidate will also provide leadership and mentoring to junior staff.

This position is crucial to the success of KPMG Microsoft Business Solutions' customer delivery of Microsoft Dynamics 365 Finance and Operations solutions. It presents a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big 4 firm.

Main Responsibilities

Project Responsibilities

• Drive the delivery of Microsoft Dynamics 365 Finance/SCM/Retail solutions following best practices.

• Own the solution for the Finance and/or SCM and/or Retail work stream, making design decisions and reviewing/creating solution documentation.

• Lead and manage a team of talented consultants with varying levels of expertise.

• Demonstrate an excellent understanding of D365FO functional capabilities.

• Manage functional interfaces and integrations with D365FO.

• Provide on-site support as required, working with the on-site engagement team and client team to gather requirements, determine expectations, and finalize deliverables.

• Oversee the gathering and documentation of functional requirements and conduct gap/fit analysis for the workstream.

• Ensure high-quality project delivery of all deliverables produced, with experience in system and functional testing.

• Advise client and delivery team members on scope creep and use of change control processes.

• Deliver end-user training to clients and colleagues as needed.

• Identify opportunities for upselling and demonstrate understanding of additional company capabilities.

• Respond to RFPs and RFQs as necessary.

• Exhibit strong consulting skills, including analytical thinking,