At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people: their different perspectives, experiences and backgrounds. From our inclusive leadership strategy, to our diversity and inclusion targets – we are making bold changes to who we are and what we do. Be part of it.

Overview

This exciting role is within our Midlands Corporate Tax Advisory & Compliance team, based in our Birmingham or Nottingham office. 

Our clients include UK headquartered businesses and inbound groups across a range of sectors. 

Our work in the tax advisory space includes supporting clients with business and fiscal change. This can include advising on new jurisdiction entry, the development of new business areas, business reorganisations, tax authority enquiries, pre/post transaction reorganisations, refinancing, cash repatriation, interest deductibility and the impact global fiscal change (e.g. BEPS Pillar 2). 

We work as a hybrid team where we get together in the office or at client sites at least twice a week to collaborate and learn together, with flexibility over how you spend the rest of your time. 

The role

• Working closely with Partners, Directors and/or Senior Managers on complex projects to deliver technically excellent advice and service

• Managing UK and cross border teams on advisory projects, liaising with specialists, overseas member firms and external advisers, critically analysing and challenging their input to deliver successful projects and expertise to our clients
• Developing and maintaining strong relationships with clients
• Managing teams and coaching and developing junior members of staff both in respect of technical delivery and soft skills
• Managing our engagement quality and risk processes and client financials
• Being a role model for KPMG’s values

You'll also have the opportunity to get involved in UK corporation tax compliance and reporting if that interests you.

The person

• Qualified CTA or ACA / CA or equivalent

• UK corporation tax experience
• Sustains a high level of energy, shows enthusiasm and a positive attitude that translates across the team
• Displays an inclusive, collaborative approach and operates in a respectful manner with colleagues, clients, and the wider community
• Brings insight and effectively applies knowledge to business and client problems
• Communicates with impact, in a way that is open, honest, consistent and clear

• Strong oral and written communication skills
• Strong analytical skills, curious and a commercial approach to resolving issues and providing advice
• Strong project management skills, including ability to work as part of a team and to show initiative to drive projects forward
• Ability to multi-task and manage a range of clients, projects and relationships
• Effectively develops and coaches junior team members

• Dedication to continuously develop skills and technical knowledge

Help Shape Modern Customer Experiences with KPMG UK 

KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest growing Microsoft transformation teams in the UK. We partner with organisations to modernise their customer engagement, combining Dynamics 365, Power Platform, Microsoft Cloud, and innovative AI solutions like Copilot. 

Our work spans modern contact centres, intelligent customer and colleague experiences, low code innovation and data driven automation. We value clarity, curiosity and doing work we are genuinely proud of. If you enjoy solving real problems with modern technology, you will fit in well here. 

The Role 

As a Functional Consultant at Assistant Manager level in KPMG, you will be hands on across Dynamics 365 Customer Engagement and the wider Power Platform. You will work closely with clients and team members to translate real business needs into clear requirements, practical configuration and well structured documentation. 

You will support workshops, take ownership of smaller process areas, and carry out configuration that forms the backbone of the solution. You will learn how to shape functional design in a grounded, sensible way and help ensure delivery stays aligned to the intended outcomes. 

You will work alongside lead consultants, solution architects and technical colleagues, gradually taking on more responsibility as your confidence grows. This is a role for someone who enjoys getting into the detail, cares about accuracy and wants to progress towards more senior functional roles. 

Key Responsibilities 

• Support client workshops: Assist with running sessions, take clear notes and play back understanding. Contribute to sections of the discussion where appropriate and help keep requirements organised. 

• Shape and document requirements: Translate conversations into structured requirements, user stories, acceptance criteria and process maps. Keep documentation simple, accurate and easy for clients and colleagues to follow. 

• Deliver functional configuration: Configure Dynamics 365 components such as tables, forms, views, business rules, business process flows and security roles. Support low code extensions through model driven and canvas apps. 

• Own small functional areas: Take responsibility for defined features (for example activities, queues, email templates or case routing rules) and present your work back to clients for validation. 

• Support testing activities: Create test cases for your configuration, support user acceptance testing and help resolve issues raised during test cycles. 

• Assist with data work: Help with data mapping, imports, cleansing and validation during migration phases. 

• Produce clear functional documentation: Contribute to functional design documents, configuration guides and training materials. 

• Collaborate across the delivery team: Work closely with technical consultants to ensure requirements are understood and met. Participate in sprint ceremonies and share progress openly. 

• Support go live and early life: Help with cutover tasks, validation activities and early issue resolution. 

• Learn continuously: Develop your understanding of Dynamics 365, Power Platform and emerging capabilities including Copilot, staying curious and proactive. 

What you’ll bring 

We do not expect everyone to tick every box. What matters most is strong functional thinking, solid experience configuring Dynamics 365 CE and the willingness to learn and take responsibility. 

• Understanding of core CRM areas such as accounts, activities, sales and service, with experience configuring key components including fields, tables, forms, views, business rules, business process flows and security roles. 

• Able to make sensible changes independently, from updating tables and views to shaping simple automation. Familiarity with Power Platform Admin Centre is helpful but not essential. 

• Comfortable capturing and organising requirements, mapping processes and turning client conversations into clear, practical documentation. Strong attention to detail and pride in producing accurate work. 

• Awareness of common sales, service or customer experience processes, helping you interpret client needs and make grounded recommendations. 

• Understanding of Power Automate and model driven or canvas app concepts, and how they sit alongside Dynamics 365. 

• Basic understanding of how integrations and plugins fit into the wider solution, helping you work smoothly with technical colleagues. 

• Comfortable presenting small functional areas back to clients in a clear and simple way, and actively listening to understand their needs. 

• Happy collaborating with functional and technical colleagues, taking feedback on board, and staying calm and organised when priorities shift. 

• Relevant Microsoft certifications or a clear plan to achieve them 

Desirable Skills 

• Exposure to Copilot, Copilot Studio or conversational AI 

• Familiarity with CCaaS, Omnichannel or customer experience tooling 

• Understanding of Power BI dashboards or reporting concepts 

• Awareness of industry accelerators or new Dynamics 365 releases 

• Additional certifications across Power Platform, ITIL or change management. 

Why Join KPMG’s Microsoft Business Solutions Team? 

• Shape meaningful, modern programmes: Work on projects that genuinely improve customer and colleague experiences. 

• Be part of a strong functional community: Learn from experienced consultants, architects and specialists who share patterns and support your growth. 

• Ways of working that make sense: Work onsite when it helps move things forward and remotely when it suits the work. 

• Grow your functional career: This role gives you the space and support to develop towards leading functional roles. 

• Broader exposure: Collaborate with colleagues across data, customer experience, cyber, cloud and operating model design. 

• Strong partnership with Microsoft: Benefit from early insight into new capability and access to product specialists. 

• A culture that values clarity and thoughtful design: We favour straight talking, practical design and teams that look out for one another. 

If this sounds like the kind of work you want to do, we’d love to speak with you.