Search results for "Infrastructure Advisory Group"

Experienced Professional

CCaaS Solution Architect

Location: Multiple locations

Business Area: Consulting Technology

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Experienced Professional

Service Delivery Manager

Location: Multiple locations

Business Area: Technology

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Experienced Professional

Lead Data Engineer

Location: Multiple locations

Business Area: Accounting Advisory Services, Accounting Advisory Services (AAS) & Other business areas

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Experienced Professional

Finance Transformation Consulting Manager (Financial Services)

Location: London

Business Area: People & Resourcing

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Experienced Professional

CE Technical Architect

Location: Multiple locations

Business Area: Consulting Technology

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Experienced Professional

Senior Manager - ServiceNow

Location: London

Business Area: Technology

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CCaaS Solution Architect

Location: Birmingham, Bristol & Other locations

Capability: Advisory

Business Area: Consulting Technology

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements


Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

 

Experience and Background


•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills


Service Delivery Manager

Location: Birmingham, Bristol & Other locations

Capability: Advisory

Business Area: Technology

Experience level: Manager

Employment type: Full Time

Contract type: Permanent


Service Delivery Manager 

 

As we continue to grow and strengthen our support and managed services offerings, we are seeking an experienced Service Delivery Manager to join our team.  
 

Responsibilities:

 

  • Provide end to end ownership of customer service contracts
  • Work across our ITIL based services, like problem and incident management, to deliver customer outcomes
  • Coordinate effort and liaise between nearshore and offshore teams
  • Ensure that an excellent service is being consistently delivered, and end customers consistently receive the contracted services
  • Ensure effective management and process controls are in place, and escalation is effective where necessary
  • Act as a point of contact and escalation for contracted end customers
  • Build services relationships with customers
  • Track performance of services and prepare reporting on SLAs & KPIs
  • Produce regular management reports for customers and attend review meetings
  • Provide analysis, feedback and actions based on trends, root cause analysis and other reports
  • Manage service improvement plans, inclusive of formalized creation and ownership with end customers
  • Take an active involvement in recruitment and team retention
  • Participate in offering improvements and creation

 

Requirements 

  • Minimum of 5 years’ service delivery management experience working within an IT Support/Managed Services environment - specifically in Microsoft Technology
  • Good communication skills, with strong customer focus with the ability to operate at all contact levels including senior manager/director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified

Lead Data Engineer

Location: Glasgow, Leeds & Other locations

Capability: Tax & Law

Business Area: Accounting Advisory Services, Accounting Advisory Services (AAS) & Other business areas

Experience level: Manager

Employment type: Full Time

Contract type: Permanent


 

The Lead Data engineer will primarily work with product owners, solution architects, engineering teams and BI developers to implement and drive forward our Data & AI goals within Tax & legal.  

This is an opportunity to work as a "hands on" data engineer, engaging with a variety of stakeholders in engineering teams and the business to deliver business critical solutions.  You will collaborate with Enterprise Data Architects and Data engineers’ firm wide to align to best practice and the firms Data management policies.  

The role can be based anywhere in the UK, though preference will be given to candidates in Glasgow and London. Regular travel to Glasgow or London will be required once travel conditions permit this. Remote or part-time workers are welcome to apply.

Whilst there is no expectation of existing knowledge of tax, we would expect you to develop a degree of domain knowledge over time. 


Finance Transformation Consulting Manager (Financial Services)

Location: London

Capability: Advisory

Business Area: People & Resourcing

Experience level: Manager

Employment type: Full Time

Contract type: Permanent


Join KPMG's Financial Services Advisory practice and drive impactful change for our clients. As a Manager, you will lead and deliver complex Finance Transformation projects, working closely with senior stakeholders to design and implement innovative solutions that optimise their finance operations.

Successful candidates should have strong Financial Services Industry experience, knowledge of Finance Operating Models and Finance Systems and be willing to travel to the Middle East for client delivery as required.


CE Technical Architect

Location: Birmingham, Bristol & Other locations

Capability: Advisory

Business Area: Consulting Technology

Experience level: Manager

Employment type: Full Time

Contract type: Permanent


We are seeking an experienced Technical Architect to join our growing Microsoft Dynamics 365 practice, with a focus on Contact Centre solutions. This role involves designing and implementing robust technical architectures, ensuring seamless integration of software developments, and collaborating closely with clients and delivery teams. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 Customer Service & Contact Centre, and a strong track record in delivering complex, large-scale implementations.


Senior Manager - ServiceNow

Location: London

Capability: Advisory

Business Area: Technology

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions that uses pre-designed back-office leading practices and KPMG’s six-layer Target Operating Model. It enables clients to make better, faster decisions, resulting in a quicker implementation and a faster path to Return on Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective service management back-office solution.  

The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise though a standardised delivery model, which drives professional delivery to clients. The teams use their functional knowledge and experience (e.g. Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, ServiceNow HRSD, Coupa) to lead and deliver client programmes, support pre-sales activities and develop improvement and extensions to Powered Enterprise.

As our Powered HR practice continues to grow, we are seeking talented individuals with experience of ServiceNow HRSD implementations. This is a high-profile role within the team, requiring a balance of business development / sales origination and client delivery.


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