At KPMG Microsoft Business Solutions, we implement best-in-class solutions across the Microsoft technology stack. Our expertise spans the Microsoft Dynamics 365, Microsoft 365, Microsoft Fabric, and Azure platforms, enabling us to provide clients with connected, end-to-end solutions that drive meaningful business value.

The Agentic Technical Architect plays a critical role in the design, development, and delivery of Microsoft Agentic solutions across industries. This position combines deep technical knowledge with client-facing experience, and is responsible for owning key solution areas, guiding implementation teams, and supporting pre-sales and go-to-market initiatives.

The Technical Architect works closely with the Agentic Leads , Solution Consultants, and Business Development Managers to ensure client success and internal enablement.

We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills

The group advises on strategy, policy, finance, deal structuring, regulatory analysis, and new market delivery models, working closely with other KPMG functions (e.g. tax, M&A, due diligence).

The Power & Utilities (P&U) team is the largest within IAG, serving major UK and European utility companies. It delivers expert advice in areas such as project finance, regulatory policy, business planning, and corporate financial management—helping clients attract investment, optimise regulatory outcomes, and create value for customers and shareholders.

Recognised as a market leader, the P&U division is structured into six growing practice areas—Finance, Projects, Strategy, Regulation, Transactions, and Benchmarking—and is experiencing double-digit growth, driving demand for high-calibre candidates to support its continued expansion.

We are looking for a candidate with a Project Finance background to support the fast-growing P&U Projects team.

Our clients, include companies, developers, bidders and regulators. Some of our projects include Hydrogen Transport Business Model, Hinkley Point C, potential investor in Sizewell C, Thames Tideway Tunnel (TTT), multiple Direct Procurement for Customers (DPC) and Special Infrastructure Projects Regime (SIPR) projects, Offshore Transmission Owners (OFTO), Cap and Floor Interconnectors, Competitively Appointed Transmission Owners (CATOs), new nuclear projects (NNPs) and Small Modular Reactors (SMRs). Our clients are typically based in the UK and across Europe.

Join KPMG's Financial Services Advisory practice and drive impactful change for our clients. As a Manager, you will lead and deliver complex Finance Transformation projects, working closely with senior stakeholders to design and implement innovative solutions that optimise their finance operations.

Successful candidates should have strong Financial Services Industry experience, knowledge of Finance Operating Models and Finance Systems and be willing to travel to the Middle East for client delivery as required.

We are seeking an experienced Technical Architect to join our growing Microsoft Dynamics 365 practice, with a focus on Contact Centre solutions. This role involves designing and implementing robust technical architectures, ensuring seamless integration of software developments, and collaborating closely with clients and delivery teams. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 Customer Service & Contact Centre, and a strong track record in delivering complex, large-scale implementations.