We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills

Manager - Global Immigration 

Base Location: London

The KPMG Immigration function is a cornerstone of our business. 

We are a disrupter in the legal services industry offering legal advisory services combined with new law and technology driven offerings and multi-disciplinary solutions. Our lawyers have the benefit of being part of an exciting start-up business within a leading global professional services firm.  We do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies.  We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is

We are responsible for the delivery of best-in-class Law solutions and trusted to get it right first time.

Why Join KPMG as a Global Immigration

As a member of the client service team, supervise and manage engagements and other related activities under the general direction of partners, directors, and/or senior managers, leading staff, consultants and assistant managers in providing outstanding client service.

What will you be doing?

• Managing team activities to ensure compliance with KPMG risk management policies and procedures and manage engagement administration.
• Supervising and coaching junior members of staff to help them realise their full potential
• Final review of materials and communications for senior members of the practice for KPMG/client representation to immigration authorities and government officials
• Monitor client service standards, swiftly addressing delivery failures (such as missed SLAs) and implement resolution plan to ensure these are prevented
• Be responsible for effective management of engagement financials, cash collection and review of significant invoices

What will you need to do it?

• Extensive demonstratable experience in Global Immigration
• Thorough understanding of immigration concepts and issues and pro-actively research current immigration developments
• Previous experience working at Manager level within Global Immigration
• Experience of managing small teams, coaching and mentoring junior staff
• Excellent level of attention to detail and accuracy and strong IT skills including very good MS Office (Word, Excel and Power Point

Skills we’d love to see/Amazing Extras:
 

• Communication: Very good level of written and verbal communication skills.
• Project Management: Excellent organisation skills with ability to plan, prioritize, meet deadlines and monitor budget.
• IT: Strong IT skills, including very good MS Office (Word, Excel and Power Point)

Dispute Advisory sits within our "Investigations & Compliance" team and helps clients to establish the facts in relation to an incident, loss or misconduct and then to remediate and recover value. We are experienced in managing diverse issues including fraud and misconduct, regulatory compliance, risk frameworks and modelling and much more.

As a Senior Manager, we expect you to take a lead role on challenging and complex engagements.  You will lead multi-disciplinary teams, manage stakeholders and deliver quality solutions to our clients. You will be expected to originate opportunities through both internal and external relationships and take the lead on business development activities, including marketing, knowledge sharing and practice development.

You would join the leading provider of regulatory, financial, and economic consultancy services in the P&U sector. As a Director of Regulatory Finance, you would play a pivotal role in maintaining this market-leading position and driving further growth. This includes expanding the firm’s presence across core regulated sectors by deepening client relationships, enhancing delivery of existing services, developing new high-impact propositions, and pursuing opportunities in adjacent or new markets.