KPMG Microsoft Business Solutions

At KPMG Microsoft Business Solutions, we implement best-in-class solutions across the Microsoft technology stack. We have extensive knowledge and expertise in all areas, enabling us to provide our clients with an integrated end-to-end solution. Our solutions are based on Dynamics 365, Microsoft 365, Copilot, Agents, Fabric and Azure products, enabling us to deliver powerful, connected business solutions that drive significant client value.

Enterprise Hybrid Cloud Platform Security Architect (Advisory) – Senior Manager – National Security

Important - due to the nature of the work, it is essential for applicants to hold current 'National Security Vetting’ aligned to a UK National Security organisation.

KPMG Overview
KPMG is part of a global network of firms that offers Audit, Tax, Consulting, Deal Advisory and Technology services. Through the talent of over 17,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

The Team

KPMG’s Cloud practice is a rapidly growing team of consultants that helps clients transform the way they deliver technology services to business stakeholders. We help the UK’s largest and most complex organisations to:

• Develop strategies for the adoption and exploitation of cloud in conjunction with modernised on premises capabilities
• Build the operating models, architectures and capabilities to deliver value from Cloud and Hybrid platforms
• Help clients operate their cloud or hybrid estates effectively and cost-efficiently over the long term.

We need Hybrid Platform Security Architects that are comfortable providing advice to C-suite leaders and senior client technologists across our whole client base but, in particular, this role will be aligned to our well-established Defence Consulting team.

National Security
The National Security sector is one of KPMG’s key priority sectors, designated for high grow

Enterprise Hybrid Cloud Platform Architect (Advisory) – Senior Manager – National Security

Important - due to the nature of the work, it is essential for applicants to hold current 'National Security Vetting’ aligned to a UK National Security organisation.

KPMG’s AI & Platform Engineering practice helps clients transform the way they deliver the technology underpinnings of their businesses. We work with the UK’s largest and most complex organisations to:

• Develop strategies for the adoption and exploitation of modern platform technologies – both in the cloud and on-premises.
• Build the operating models, architectures and capabilities to deliver value from cloud and hybrid platforms.
• Help clients operate their platform estates effectively and cost-efficiently over the long term.

We need Hybrid Platform Architects that are comfortable providing advice and delivering to C-suite leaders and senior client technologists across our whole client base but, in particular, this role will be aligned to our well-established National Security team.

Technology is one of the KPMG’s priority investment areas – Connected Technology services the whole of the KPMG client-side business portfolio through delivery of core technology, transformational processes and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build and operate flexible technology enabled solutions for clients to help them solve the most complex business problems and transform their operations. 

As our HR technology practice continues to grow we are seeking talented individuals with experience of SuccessFactors implementations. This is a high-profile role within the team, requiring a balance of business development / sales origination and client delivery, including deep solution/configuration experience across Employee Central.

We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills