Business Development Senior Manager - ServiceNow

Business Development Senior Manager - ServiceNow

ServiceNow Practice  |  Advisory 

Make an impact by helping clients connect their business and technology priorities with the breadth of the ServiceNow platform and KPMG’s wider capabilities. 

The opportunity 

KPMG’s ServiceNow Practice delivers advisory, implementation and strategic transformation programmes across the Now Platform, including risk and cyber, Global Business Services (GBS), Customer Service Management, Information Technology Service Management (ITSM), Information Technology Operations Management (ITOM), Information Technology Asset Management (ITAM), AI and developer capabilities. 

In this senior business development role, you will build credibility and trusted-partner relationships across KPMG LLP, with clients and with ServiceNow. You will grow awareness of the practice, originate opportunities and bring together business development, presales, technical and delivery expertise to create sustainable client outcomes and profitable growth. 

About the team 

You will join a growing business area within a market-leading firm. The team combines ServiceNow expertise with deep industry and functional knowledge to help clients generate value from the Now Platform. You will collaborate across KPMG teams and play an active role in developing sales colleagues, sharing knowledge and encouraging innovation. 

What you'll be Doing 

• Own and execute a demand-generation strategy for a key industry market, building pipeline and sales against agreed key performance indicators (KPIs). 

• Shape the positioning, differentiation and messaging of KPMG ServiceNow offerings for target industries and clients. 

• Identify growth opportunities across sub-industries, emerging technology and services, and create integrated propositions with wider KPMG teams. 

• Build and manage senior relationships within strategic accounts, the KPMG partner network and ServiceNow to originate and progress co-selling opportunities. 

• Lead major bids and proposals for large-scale transformation programmes, typically valued at £1 million to £3 million. 

• Act as a trusted adviser to clients, connecting strategic business and technology needs with practical, integrated solutions. 

• Lead commercial and contractual discussions, supporting robust agreements, compliant sales activity and profitable delivery. 

• Work closely with delivery teams so sales and programme delivery remain aligned throughout the client lifecycle. 

• Develop marketing and communications activity that opens opportunities in whitespace accounts and supports long-term relationships. 

• Lead, coach and develop the sales team, creating an environment where knowledge, ideas and feedback are shared. 

Skills, experience, and knowledge you'll need 

• Significant experience in ServiceNow solution sales, supported by a strong working knowledge of the ServiceNow platform and its capabilities. 

• A demonstrable record of developing long-term, profitable relationships with medium-sized and large organisations across industries. 

• Experience creating and executing demand-generation strategies that grow services and consulting pipeline. 

• Experience developing repeatable solutions, consulting offerings and sales assets, including front-office and back-office transformation propositions with Software as a Service (SaaS) providers. 

• Extensive experience engaging senior stakeholders in a large consulting organisation or systems integrator, with an understanding of partnership-based operating models. 

• Confidence leading complex bids, commercial negotiations and sales-to-delivery collaboration in ambiguous, fast-growth environments. 

• A collaborative leadership style, with experience coaching others, encouraging inclusive contribution and communicating effectively across functions. 

Why join us 

You will have the scope to influence how a growing ServiceNow business develops, while working with colleagues across industries, functions and technology disciplines. The role offers visible ownership of strategic relationships and major opportunities, alongside the chance to shape propositions, strengthen collaboration and support the development of others.