ER Manager

Job description

Employee Relations Manager

Base Location: Birmingham, Bristol, Glasgow, Leeds or Manchester 

KPMG in the UK is part of a global network of firms that offers Audit, Legal, Tax and Advisory services. Through the talent of over 16,000 colleagues we bring our creativity, insight and experience to solve our clients’ and communities’ biggest problems. We’ve been doing this for more than 150 years.

Group Corporate Services (GCS) is the home for all internal support services that support the combined firm. Working with our Capability-led matrix and throughout the whole firm, GCS executes on our Group's strategic goals by enabling growth, protecting the firm and running operations effectively and efficiently, resulting in improved profitability. We do this using a ‘We are Group’ mindset.

The People and Resourcing domain’s purpose is to enable the Group’s business strategy through its people. We maintain our position as an employer of choice by fostering a Values-led culture, enabling our people to thrive, and delivering a positive experience through the employee lifecycle. We are a strategic HR function that leverages digitisation, automation, and data-driven insights to enhance decision-making and productivity.

Summary of Role Purpose

Reporting into the ER Lead, you will be providing expertise on ER matters across the business and bring external market knowledge around competitor activity and industry trends and share this information appropriately. You will act as an ambassador for KPMG through effective network. Working collaboratively with the senior business leaders, Employment Law Advisory Team, Employee Relations Investigation Team and lead HRBPs to drive a robust and high-performance culture, manage and mitigate people related risks. Manage complex cases and minor misconduct resolution. 

What will you be doing? 

• Lead on complex cases working collaboratively with the wider HR team and business to ensure best possible outcomes
• Bring external market knowledge around competitor activity and industry trends and share this information appropriately
• Coaching performance managers, People Leaders, Business Partners, and People Advisors in HR matters
• Resolve straightforward and complex people issues with a focus on commercially pragmatic outcomes, escalating as necessary
• Advise on non-standard correspondence as required
• Demonstrate advanced knowledge of absence management, providing advice to performance managers, People Leaders, and partners on dealing with long-term or persistent absences, including OH referrals. Coach performance managers and People Leaders on return-to-work conversations
• Coach and support performance managers and People Leaders on the performance management process and delivering difficult messages
• Collaborate closely with the People Information team to respond to management information requirements, including staff movements, recruitment rates, KPIs, talent, and exit analysis
• Enhance management information by providing analysis and executive summaries
• Review information to identify trends and recommend appropriate actions
• Present information in a user-friendly and professional format
• Challenging existing ER ways of working to ensure maximum efficiency and outcomes
• Ensuring a proactive approach to absence management across the business
• Create learning pathways for the PAS team to develop ER skills and experience
• Work with the Employment Law Advisory Team
• To be an ER point of contact for change projects

What will you need to do it?

• Extensive experience in Employee Relations including with senior level individuals
• Experience of working within a professional services or regulated environment
• Significant experience leading ER cases, including end-to-end delivery and governance
• Strong Employee Relations knowledge and experience including TUPE and redundancy, with confidence advising and influencing senior stakeholders
• Deep understanding of UK employment legislation, dispute resolution, and best-practice ER approaches, with proven ability to apply this knowledge to programme design and delivery
• People leadership experience (formal or matrix), including coaching, performance management and building capability across a delivery team
• Excellent written and verbal communication; able to engage and influence at all organisational levels, and to lead and coach others through change

To discuss this or wider Central Services roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG.

Find out more:

Within Central Services we have a range of divisions and specialisms.  Click the links to find out more below:

• Central Services (KBS) at KPMG: www.kpmgcareers.co.uk/experienced-professional/kpmg-business-services/
• Inclusivity and KPMG: www.kpmgcareers.co.uk/people-culture/being-inclusive/
• KPMG Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

For any additional support in applying, please click the links to find out more:

• Applying to KPMG: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/
• Tips for interview: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/application-advice/
• KPMG values: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/our-values/
• KPMG Competencies: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/kpmg-competencies/
• KPMG Locations and FAQ: www.kpmgcareers.co.uk/faq/?category=Experienced+professionals