Head of Product Delivery 1

Job description

Group Corporate Services (GCS) is the home for all internal support services that support the combined firm. Working with our Capability-led matrix and throughout the whole firm, GCS executes on our Group's strategic goals by enabling growth, protecting the firm and running operations effectively and efficiently, resulting in improved profitability. We do this using a ‘We are Group’ mindset.

Group Digital is the engine behind internal business and technology services, data, and innovation that power the firm. It ensures secure, resilient, and standardised technology solutions that keep our operations running smoothly and enable colleagues to deliver exceptional client service. By driving our digital strategy, safeguarding against cyber threats, managing data responsibly, and providing tools for seamless collaboration, Group Digital positions the firm for the future. Through innovation and accelerated adoption of digital and AI capabilities, it supports growth and transformation, unlocking value for both colleagues and clients.

About the team:

You’ll join Group Digital’s Enterprise Resource Planning (ERP) and Core Platforms area, working across the Integrated Value Chain. The team brings together product, SAP functional, ABAP, SAP Business Technology Platform (BTP), integration and testing expertise, alongside delivery partners and business stakeholders, to deliver and operate KPMG UK’s core ERP capabilities.

About the role:

As Head of Technical Product Delivery - Integrated Value Chain (ERP), you’ll be accountable for the end-to-end delivery of SAP S/4HANA-centred ERP products across KPMG UK. You’ll provide senior technical delivery leadership from solution design through build, test and deployment, with clear ownership of extensibility, integration integrity and operational readiness. You’ll shape the roadmap, align delivery with business priorities and ensure solutions are delivered securely, at scale and in line with clean-core principles.

This is a permanent, full-time role based at any of our advisory hubs, with London or Watford preferred. The role reports to a Director or Partner in Group Digital’s ERP and Core Platforms area.

Key responsibilities:

• Own the delivery strategy and roadmap for the ERP platform across the Integrated Value Chain, aligning priorities with Business Process Owners and senior stakeholders.
• Lead multidisciplinary teams across product, SAP functional delivery, ABAP, BTP engineering, integration and testing.
• Direct the design and delivery of SAP BTP-based extensions, workflows, analytics and business process enhancements using clean-core and side-by-side extensibility approaches.
• Oversee end-to-end SAP and non-SAP integration delivery using SAP Integration Suite and Azure Integration Services.
• Embed consistent application programming interface (API)-based and event-driven integration patterns across SAP S/4HANA, BTP and external systems.
• Maintain accountability for the design, build, test and deployment of ERP enhancements, including release planning and operational readiness.
• Ensure delivery meets enterprise architecture, security, regulatory, audit and data requirements.
• Manage delivery partners and vendors, including service performance, dependencies and escalations.
• Maintain oversight of ERP operational health, incidents and continuous improvement.
• Provide clear executive-level communication on delivery progress, risks, decisions and outcomes.

Key skills and experience:

• Senior delivery leadership capability demonstrated through enterprise-scale SAP S/4HANA implementations and complex technology programmes.
• Deep hands-on delivery knowledge of SAP S/4HANA Cloud and SAP BTP-based side-by-side extensibility.
• Working knowledge of ABAP Cloud (Steampunk) and its role in clean-core SAP S/4HANA extensibility.
• Strong experience delivering integrations through SAP Integration Suite and Azure Integration Services.
• Ability to manage complex dependencies, releases, operational readiness and delivery through onshore and offshore teams.
• Confident senior stakeholder management and executive communication, with the ability to connect technical delivery to business priorities.
• Understanding of Agile and hybrid delivery models in complex organisations.

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