Copilot Consultant

At KPMG Microsoft Business Solution we implement best in class solutions across the Microsoft technology stack. We have extensive knowledge and expertise in all areas, enabling us to provide our clients with an integrated end-to-end solution. Our solutions are based on the Dynamics 365, Microsoft 365 and Azure range of products which enables us to deliver, powerful, connected business solutions that drive significant client value.  

The Role: 

We are looking for a client-facing Copilot Consultant (Associate/Assistant Manager level) who can help clients plan, deploy, and realise value from Microsoft Copilot across Microsoft 365 and the Power Platform. You will shape use cases, enable secure and responsible adoption, and configure and extend Copilot capabilities (including Copilot Studio) so that users can achieve measurable productivity and quality improvements. This person must be comfortable speaking to client and internal teams on technical and adoption matters. 

The Copilot Consultant will be responsible for: 

Delivery & Enablement 

• Support end-to-end Microsoft 365 Copilot engagements: readiness assessment, pilot design, deployment support, and post-go-live optimisation. 

• Configure and extend Copilot experiences using Copilot Studio (topics/actions, connectors, knowledge sources) in line with client needs and governance. 

• Enable information grounding for Copilot by improving content findability and quality (e.g., SharePoint/OneDrive information architecture, metadata, permissions hygiene). 

• Define and implement an adoption measurement approach (usage, satisfaction, time saved, quality) and establish feedback loops to drive continuous improvement. 

Use Cases, Prompting & Productivity Scenarios 

• Run use case discovery workshops and translate business processes into prioritised Copilot scenarios across Teams, Outlook, Word, Excel, and PowerPoint. 

• Develop role-based prompt guidance and reusable prompt libraries aligned to client policies, tone, and expected outputs. 

• Guide users on responsible and effective use of Copilot, including verification techniques, citing sources, and handling sensitive data appropriately. 

Architecture, Governance & Standards 

• Assess and remediate oversharing and access risks that impact Copilot responses, aligning remediation activities with business priorities. 

• Advise on and help implement governance controls using Microsoft Purview, SharePoint governance capabilities, and identity/security best practices. 

• Produce clear delivery artefacts (readiness assessment outputs, governance decisions, use case catalogue, training materials) that improve repeatability and delivery quality. 

Consulting, Stakeholders & Pre-sales 

• Engage stakeholders to shape Copilot objectives, success measures, and a pragmatic plan spanning technical readiness, governance, and user enablement. 

• Support scoping, estimation, and delivery planning; produce high-quality client-facing documentation and presentations (e.g., business case, roadmap, adoption plan). 

• Collaborate with adjacent teams (e.g., Modern Work, Security, Power Platform, Data/AI) to integrate Copilot into broader solutions and operating models. 

• Stay current with Microsoft Copilot capabilities (Microsoft 365 Copilot, Copilot Chat, Copilot Studio) and the evolving Microsoft security/compliance landscape, bringing innovation into client solutions. 

Required Skills & Experience 

Microsoft Copilot & Modern Work 

• Hands-on experience supporting Microsoft 365 Copilot deployments, including readiness, pilot, rollout, and value tracking. 

• Strong understanding of Microsoft 365 services (Teams, SharePoint, OneDrive, Exchange, Viva) and how information architecture and permissions impact Copilot results. 

• Experience with Copilot Studio (building and managing copilots/agents, configuring knowledge sources, connectors/actions, authentication, and publishing). 

• Good understanding of tenant readiness requirements and controls relevant to Copilot (identity/access, sensitivity labels, DLP, retention, eDiscovery, audit). 

• Experience designing user enablement assets such as training materials, prompt libraries, guidance, and communications aligned to business roles. 

• Ability to define adoption and value measures and build pragmatic reporting (usage insights, qualitative feedback, KPI-based outcomes) to support continuous improvement. 

Consulting & Communication 

• Strong written and verbal communication, able to present technical concepts clearly to mixed audiences.  

• Strong relationship-building and stakeholder management in complex client environments. 

Configuration & Lifecycle Management 

• Environment strategy and ALM for Power Platform / Copilot Studio solutions. 

• Secure configuration of connectors, authentication, and data access for actions and integrations. 

• Basic understanding of testing/validation approaches for copilots (accuracy, safety, knowledge coverage, regression testing). 

• Understanding of quality and risk controls for generative AI (hallucination risk mitigation, human-in-the-loop, monitoring and escalation). 

• Ability to support operational handover: runbooks, support model, and continuous improvement backlog. 

Desirable Skills & Experience 

• Experience with Microsoft Purview (sensitivity labels, DLP, retention) and SharePoint governance to support secure Copilot adoption. 

• Experience running structured adoption and change management activities (champions networks, prompt-a-thons, training sessions, communications). 

• Exposure to extending Copilot with automation and apps (Power Automate, Power Apps, Dataverse) and integrating with line-of-business systems. 

• Awareness of broader AI capabilities in the Microsoft ecosystem (Azure AI Foundry / Azure OpenAI) and how they may complement Copilot scenarios. 

• Experience producing client-ready artefacts (business case, roadmap, governance model, operating model) and working within delivery standards. 

The Person: 

• Strong technical and functional understanding of Microsoft 365 and Copilot capabilities. 

• Experience of delivering client engagements. 

• Experience in a consultancy or customer facing role. 

• An intelligent, analytical and pragmatic approach to problem solving. 

• Excellent relationship building skills with clients and colleagues. 

• Excellent interpersonal skills and the ability to influence and manage a range of relationships in a complex environment. 

• Strong communication skills (verbal, written and listening): an ability to present information concisely, to communicate in a manner applicable to all levels. 

• Able to produce high quality and professional technical documentation. 

• Excellent attention to detail and ability to ensure documents are consistent in language, terminology and style. 

• Flexible approach to work with a focus on delivery to deadlines and high standards. 

• Ability to handle highly confidential information with tact and discretion. 

• Be able to achieve SC security clearance.