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Experienced Professional

Recruitment Operations Assistant

Location: Birmingham

Service Line: People

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Experienced Professional

Head of Supplier Governance & Service Operations

Location: Watford

Service Line: Finance

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Experienced Professional

ServiceNow Platform Manager

Location: Watford

Service Line: ITS

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Experienced Professional

GSOC Information Security Engineer

Location: London

Service Line: IHQ

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Experienced Professional

Corporate Responsibility Manager

Location: Birmingham

Service Line: Corporate Affairs

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Recruitment Operations Assistant

Location: Birmingham

Capability: KPMG Business Services

Service line: People

Experience level: E

Employment type: Full Time



Role: Recruitment Operations Assistant – Experienced Hire
Role Type: 6 Month - FTC
Location: Birmingham, UK
Team: Experienced Hire Recruitment Team – KBS
Grade:


The Team


The Experienced Hire (EH) Recruitment Team is a team of highly specialist recruiters recruiting diverse talent into KPMG. The Recruitment Operations team provides process, systems and project management support to the recruitment teams.


The Role


• Responsible for a variety of co-ordination and administrative tasks across KPMG’s end to end recruitment process, such as managing the EH general inbox and answering routine enquiries
• Supporting the Experienced Hire recruitment team with day to day activities and recruitment projects as required ensuring adherence to programme quality standards
• Provide PMO support to a variety of different projects, such as managing the collation of Risk and Issue logs, programme status reports, taking meeting minutes and ensuring prompt follow up on actions.
• Responsibility for the ongoing maintenance of both ATS and People systems
• Identification and execution of process improvement opportunities


The Person


• Proven ability in operations, customer service, people and project support/ PMO environments and be able to build on his/her experiences contributing to meeting the goals and objectives of the Experienced Hire Team and KPMG
• Previous experience in Recruiting Support or HR Operations in a large, matrixed, organisation.
• Knowledge and understanding of the full Recruiting lifecycle
• Experience in Applicant Tracking Systems and/or HR Software: experience of Success factors would be beneficial
• Strong project-based orientation; comfortable working to deadlines and maintaining responsibility for reports, etc
• Proactively contributing to initiatives and/or projects across the wider team as required, with strong organisation skills and high levels of attention to detail
• Proven ability to take initiative and continuously seek ways to improve existing processes.
• Adaptability and resilience to changing priorities and initiatives
• Proven analytical/decision making skills
• Effective prioritization and time management discipline
• Strong relationship development skills and communications skills, written and verbal
• Experience and ability to work with cross functional teams (finance, operations, legal, IT)




Head of Supplier Governance & Service Operations

Location: Watford

Capability: KPMG Business Services

Service line: Finance

Experience level: B

Employment type: Full Time



The Procurement function‘s objectives are:

• To be regarded as an invaluable business partner by the firm’s KBS functions and by the wider business
• To drive the continuous improvement of third-party goods & services and minimise the risks associated with commercial contracting activities through the application of best-practice procurement across the firm
• To support the business with technology investments to enable profitable revenue growth
• To deliver year-on-year financial benefit to the firm

Responsibilities

This role reports to Chief Procurement Officer and will lead the following key accountabilities;

Supplier Governance


Own and manage the Centre of Excellence for Supplier Relationship Management (SRM), coordinates and drives the cross KBS CoE activity as well as managing a team delivering on our Sustainable Procurement programme by:

- Developing and delivering the programme and strategy of SRM across KBS in conjunction with key functional SRM leads
- Leading on the KBS SRM communications strategy and delivery
- Leading on the provision of training relating to SRM
- Design and on-going management of a supplier management portal for supplier management communications, repository & on line training

Managing the Sustainable Procurement (SP) Programme;

- Driving continuous improvement and updates to the programmes
- Providing mentoring, guidance and direction to the Programme Specialist.
- Ensuring that the SP programmes mandatory and regulatory activities are effectively delivered
- Liaising with key internal stakeholders to ensure alignment with corporate initiative and approach

Service Operations


Procurement’s service delivery model is supported by Procurement Operations delivered by a third party provider. Procurement Operations core support activities include tactical and transactional sourcing, procurement systems user support, purchase order management, and user helpdesk. Responsible for delivery of Procurement Operations support. This role is supported by the Systems Manager, Service Operations Lead and 3rd party provider.

Lead the development agenda for Procurement’s operations, processes and systems. Specifically ;

- Lead the development, execution and maintenance of the vision, strategy and plan in relation to the departments systems, processes, procurement policies & methodologies
- Act as a Subject Matter Expert and leader of operational processes, systems and tools within the Procurement team
- Lead and evolve training content and reference material, for the Procurement teams
- Develop and maintain all aspects of the relationship and requirements with the systems providers in terms of licensing, support, hosting and technical development
- Direct and oversee Procurement reporting and MI
- Manage service provider performance reviews
- Participate in strategic governance forums and lead on service provider delivery
Functional Risk Management


Procurement’s supplier governance and service delivery model requires support by SME across procurement and 3rd Party Risk through identifying, directing and managing risk through risk policies, mitigation and actions across all elements of procurement activities.

Responsible for leading Functional Risk management and demonstrate expertise through the delivery and support to PLT, Sourcing teams and functional stakeholders, specialists within the Firm and external 3rd parties.

- Be primary escalation point for issues related to procurement and 3rd party risk management.
- Reporting responsibility for regular internal procurement attestation submissions and other stakeholder requirements,
- Liaising with KPMG specialists e.g in IT Security, Data Privacy, Ethics etc, ensure all requirements are understood and integrated into sourcing methodology.
- Procurement lead/ on ad-hoc Firm wide risk programmes, Audits and regulatory requirements
Skills and Behaviours

Accountability, Building Relationships, Delivering Quality Service, Problem Solving, Technical Knowledge
Evidential capabilities ranging across the full Procurement spectrum, Sourcing, Policy & Process and Supplier Management

Qualifications and Experience

- Qualified to degree level (or equivalent)
- Full member of the Chartered Institute of Purchasing & Supply (CIPS) or committed to completing CIPS qualification within short period
- Significant indirect procurement experience and a substantive exposure to working with P2P/Coupa or similar platforms.
- Significant experience of delivering procurement governance, policy ownership, 3rd Party Risk management and driving innovative Supplier Relationship Management programmes.
- Experience in delivering operational services through BPO programmes.



ServiceNow Platform Manager

Location: Watford

Capability: KPMG Business Services

Service line: ITS

Experience level: C

Employment type: Full Time



The Service Assurance Team forms part of the IT Service Integration & Governance (SI&G) team and the ServiceNow Platform Manager is a direct report to the Service Assurance Manager.

The ServiceNow Platform Manager has responsibility for the day to day management of the ServiceNow platform and will be the first point of contact of escalation within the platform community. The role is responsible for the ongoing operational management of the ServiceNow platform.

In addition this role is responsible for ensuring the strategy and future development of the ServiceNow Platform, ensuring that we leverage the platform to its best advantage for the planning and the delivery of the ITS and business roadmaps.

This role will need to work closely with colleagues in IT Services and other areas of the business. It is key that this role engages, establishes and leads relationships with key stakeholders within the wider business community as well as collaborates with other KPMG member firms which uses the ServiceNow platform.



Primary responsibilities include:

- Service Owner of the ServiceNow Platform
- Creation, implementation and the maintaining of the ServiceNow roadmap
- Control and management of the ServiceNow Platform ensuring minimal of customisation takes place
- Management of Service Request & Incidents in relation to ServiceNow Platform
- Managing the relationship with KPMG Global firm and other firms in relation to the ServiceNow Platform collaboration and integration

Specific responsibilities include:

- Service owner for the ServiceNow platform on the operational requirements and the alignment of business requirements, ITS Operational models and the strategic objectives of the business.
- Establishing and maintaining strong working relationships with the business functions including KBS (KPMG Business Services) and other member firms as appropriate, to be the first point of contact for the ITS ServiceNow Platform
- Work with business function stakeholders, ITS Service Operations and Service Integration & Governance teams to ensure business requirements are addressed, whilst ensuring the system architecture remains in line with Technical Strategy.
- Management of the pipeline of Service Requests for configuration ,enhancement or development requests within the platform, working with the support / development teams involved and communicating directly with the requestors of the change.
- To work with Supplier managers, where needed, to engage third parties in the ongoing support model or project deployments as appropriate, ensuring the support model for our customers is not impacted.
- Form and lead focus and stakeholder groups across the platform to ensure close working relationships across the business.
- The creation and the maintenance of the ServiceNow Platform support model.
- Ownership and management of the ServiceNow product lifecycle and roadmap, including next product release and alignment to other KPMG software versions.
- Work closely with the Project and Delivery team to ensure any updates, business requirements to the platform align to the ongoing support and architecture.
- Management Reporting
- Leading strategic meetings with ServiceNow and ITS Technical Architect Team to ensure the alignment of roadmaps.
- Stakeholder management with the business community including; US, Global and EMA as well as other departments within the UK including KBS (KPMG Business Services).
- Management of the pipeline of Service Requests for configuration, enhancement or development requests within the platform, working with the support / development teams involved and communicating directly with the requestors of the change.
- To work with Supplier managers, where needed, to engage third parties in the ongoing support model or project deployments as appropriate, ensuring the support model for our customers is not impacted.
- Form and lead focus and stakeholder groups across the platform to ensure close working relationships across the business.
- The creation and the maintenance of the ServiceNow Platform support model.
- Ownership and management of the ServiceNow product lifecycle and roadmap, including next product release and alignment to other KPMG software versions.
- Work closely with the Project and Delivery team to ensure any updates, business requirements to the platform align to the ongoing support and architecture.
- Management Reporting
- Leading strategic meetings with ServiceNow and ITS Technical Architect Team to ensure the alignment of roadmaps.
- Stakeholder management with the business community

Essential Criteria:

- The ServiceNow Platform Manager requires the following skills / capabilities:
- Business understanding: Ability to interface and work both within the department and representatives at all levels.
- Personal accountability and motivation: Willing to accept personal responsibility for their own activities and those within their team, and those of other teams within the IT organisation. Passionate about client service and seeing quality IT solutions in place in for their business area(s) and across the firm as a whole.
- Team working: The ability to work as a member of a team. The ability to listen, summarise and draw conclusions from discussions. The ability to chair meetings of senior business representatives and/or IT contacts, ensuring objectives are defined and met.
- Communication skills: The ability and self-confidence to communicate concisely and effectively both in oral and written form to build and maintain business relationships, build confidence, credibility and trust with business and IT contacts and influence key stakeholders in both communities.
- Personal organisation, responsiveness and issue management: the ability to remain calm under pressure, respond quickly to issues and effectively managing a variety of competing activities and priorities. Handles conflicts as they arise in an open, neutral and objective fashion, negotiating towards agreed solutions and escalating appropriately.
- Demonstrates strong problem solving ability. Balancing the various different priorities of the business in order to maximise and demonstrate the value provided.
- Strong organisation skills are key with the ability to multitask and to prioritise workload.
- The ability to communicate with all levels of staff, management and up to Partner level. Strong written and verbal skills are key and experience of giving formal presentations to staff at all levels is preferred.
- Ability to act on own initiative but also understands when to refer to colleagues for guidance or as an escalation.
- Experience of managing ServiceNow Platform in the support of operational and business excellence.
- Pragmatic approach, able to understand differing views and build workable solutions.
- Experience of managing by influence and diplomacy across a large matrix and distributed organisation.
- Experience of managing vendors as part of an outsourced agreement.
- Strong problem solving skills, resilient, confident and tenacious.
- Demonstrable experience of the following:
- Operational IT environment.
- ServiceNow experience including ServiceNow Platform
- ITSM and ITOM
- ServiceNow Qualifications Administration
- ITIL Foundation

GSOC Information Security Engineer

Location: London

Capability: KPMG Business Services

Service line: IHQ

Experience level: D

Employment type: Full Time



Job Title: GSOC Information Security Engineer
Location: London
Service Line: KBS
Req ID – 147660BR

Job Description
KPMG’s Global Security Operations Centre helps defend KPMG and its clients from cyber-attack, through timely detection, investigation and remediation of potential threats.

The purpose of the GSOC Information Security Engineer role is to ensure sound delivery of technical projects, systems and services for the GSOC. GSOC Information Security Engineer will be responsible for customisation, maintenance and support of RSA Archer SecOps platform, integration with Business Intelligence and Enterprise Reporting systems and provide a mixture of project delivery, system integration, maintenance and support around the Wintel environment, SQL, PowerBI, Tableau, Azure, O365 and more. GSOC Information Security Engineer will be part of a team working in a fast paced environment driving performance, reliability and supporting the GSOC tools (SIEM, BI, IPAM and more) and infrastructure hosted on Physical and Cloud platforms delivering SOC services.

The main duties and responsibilities of the role

• Responsible for installation, management, maintenance and support of GSOC tools hosted on Windows/Linux platform in DataCentre, Azure and O365.
• Co-ordinate with various vendors, other KPMG teams and business stakeholders on work related to design and setup activities at different stages of a technical project.
• Compile and maintain the necessary documentation of all system designs, builds and modifications.
• Responsible for coordination and delivery of user training and training material.
• Monitor systems, identify/resolve issues, prepare status reviews and reports.
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
• Adhere to strict Service Level Agreements for fault resolutions and service requests completions
• Maintain a good working knowledge of current infrastructure and future trends
• Deliver an excellent customer service
• Ensure leadership are aware of all issues
• Provide on-call support 24x7 on an as needed basis
• Identify, liaise and manage any escalated faults with 3rd party suppliers for major incidents, network improvements or correction of recurring problems
• Ensure work is completed in such a way that complies with established compliance and other internal control requirements
• Exercising judgment within defined procedures and practices to determine appropriate actions

The skills, qualifications and experience for the job

• Proven working experience with RSA Archer
• Proven technical background in a hosted services environment - physical and cloud infrastructure, networks, hardware and software.
• Proven Experience with industry recognized SIEM solutions such as RSA, Qradar, ArcSight, Splunk, LogRhythm, AlienVault, etc.
• Advanced experience of Windows Server (2012, R2 and above), SQL, Microsoft Active Directory, PowerShell and other scripting languages
• Proven working experience of MS Azure & O365 Solutions.
• Proven experience of Linux OS
• Proven experience with configuring and using automated monitoring tools
• Proven experience integrating on premise and cloud solutions (Hybrid Azure Infrastructure).
• Demonstrated ability to document processes and procedures.

Opening Dates for Applications: 07/10/2019
Closing Date for Applications: 05/11/2019
Salary: Competitive plus negotiable benefits
This position has multiple vacancies

Corporate Responsibility Manager

Location: Birmingham

Capability: KPMG Business Services

Service line: Corporate Affairs

Experience level: C

Employment type: Full Time



The Role


In this varied and rewarding role you will lead the delivery of the environment strategy, working on a range of sustainability and environmental issues.

This role involves supporting the Senior Environment Manager in delivery of projects with a number of teams including facilities management, engineering, procurement, finance, and workplace managers across the UK KPMG sites
This role requires strong team working and collaboration skills, comfort with complex data and information, strong employee engagement skills and above all a commitment to excellent delivery.


Responsibilities

- Drive KPMG environmental strategy in order to minimise our environmental impacts
- Proactively seek opportunities to work cross functionally and collaboratively with members of KBS to share information and implement environmental improvement projects
- Identify and evaluate new opportunities to follow environmental best practice and continually reduce impact of the firm, managing these through to realisation
- Manage the Environment Assistant Manager
- Manage and monitor environmental performance quarterly/annually against KPIs reporting results to senior stakeholders and completing necessary disclosures
- Manage the external assurance process of environmental data. Identify improvements and ensure corporate reporting is accurate, in line with legislative requirements and conforms to best practise
- Oversee the ISO14001 and ISO50001 certification process developing the system in line with requirements of the standard. Support the development of local facilities teams to take ownership of the local elements
- Ensure compliance with Environmental Legislation including SECR
- Lead environmental communications; identify relevant award submissions and produce content, respond to external environmental disclosure requests and PQQs and maintain the website/intranet to promote the environmental programme internally and externally
- Act as environmental stakeholder for Sustainable Procurement programme, driving environmental improvement through the supply chain
- Develop external presence of KPMG as a leader in environmental excellence, and identify opportunities to promote our expertise externally
- Liaise with client facing teams to manage requests from clients on KPMGs performance and promote and develop opportunities to demonstrate KPMG’s environmental knowledge and leadership with clients
- Manage, coach and mentor Environmental Champions, encouraging and motivating them to take action in their workplace and identify new opportunities for improvement
- Effectively influence and manage multiple stakeholders across the firm including ensuring the Environmental Steerco is a success
- Maintain status as internal environmental expert with specialist environmental knowledge through CPD and internal and external networking
- Support the Senior Manager on ad-hoc projects

The individual

- Experience in an Environment or Sustainability role
- Degree qualified in a relevant discipline, ideally to include an environmental element
- Environmental qualifications and ongoing commitment to CPD
- Excellent project management and organisational skills, delivering high quality work on time and to budget
- Experience of staff engagement on environmental issues
- Experience of handling complex data sheets and good analytical and numeracy skills
- Experience of providing statistical analysis and performance reporting on environmental KPIs
- Experience in managing ISO14001 certification process
- Experience of providing statistical analysis and performance reporting on environmental KPIs
- Experience of preparing environmental information for annual report and internal reporting systems
- Understands the views of others, anticipating, listening and addressing any concerns.
- Excellent communication skills with ability to communicate assertively with internal stakeholders in writing and in person and a wide range of external contacts
- Acts with integrity and upholds all of KPMGs values
- A team player, who can work in collaboration and is enthusiastic and supportive
- Willingness to travel UK-wide

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