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At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we’re making bold changes to who we are and what we do. Be part of it.

People & Change Overview:

People and Change is an integral part of KPMG’s Management Consultancy practice and a growing part of our business. This team help to transform the performance of organisations by changing the way people are led, managed and developed. We do this by focusing on two key areas – delivering the people agenda on large scale, complex, transformational change programmes and transforming the HR function.

We have 6 key capabilities that work across the sectors:
• Behavioural Change Management
• Human Resources Optimisation
• RC / Learning
• Organisation Design for Performance
• Talent Management
• Workforce Intelligence

Role Description:

We are seeking a skilled individual with experience in delivering system change management programmes in the Banking sector, including client engagements ranging from small organisational changes to large scale transformational programmes, specifically:

• Make it Known – including: case for change, culture assessment, stakeholder analysis, change risk assessment, comms and engagement strategy
• Make it Real – including: change impact assessment, training needs analysis, change leadership, change approach and plan
• Make it Happen – including: business readiness assessment, drive change interventions and organisational alignment, measure change
• Make it Stick – including: sustain change, align Talent and HR policies and measure outcomes against vision

The successful candidate will be expected to:


• Project manage client work and/or manage a single workstream within a more complex change programme
• Lead a small team of consultants, likely to include a mix of onshore and offshore team members
• Work closely with the client project manager and team members to successfully deliver project outcomes
• Provide specialist and technical input and review of others’ inputs in the design and development of change management project deliverables
• Contribute behavioural change management initiatives in P&C/Banking sector. This may include working with key account teams to scope opportunities or help to develop proposals to meet client requirements

Required Skills:

• Communications – experience and expertise in stakeholder management, engagement and communication skills, both in writing and orally
• Cultural change – experience in cultural diagnostic, design and implementation of cultural change programmes (understanding and articulating the key drivers of cultural change)
• Organisational performance management - helped organisations to minimise underperformance during the change through the design and delivery of a variety of interventions
• Sector knowledge – in depth knowledge of the Banking sector and the challenges faced by these institutions / organisations and demonstrate strong commercial acumen
• Technical applications – have experience and expertise in working with Workday, Oracle, Microsoft, SAP, Ivalua, Coupa and/or Servicenow applications
• Project management – supported the delivery of a work stream or discrete set of deliverables
• Impact and influence – proven relationship-building and influencing skills and be a self-starter with the ability to work well with ambiguity



Qualifications and Skills
- Degree educated or equivalent
- Qualifications such as CIPD, CIMA, Occupational Psychology, MBA and Prince2
- Familiarity and proficiency with Microsoft Office packages (e.g. Word, PowerPoint, Excel)

The Team:


Our HR Transformation team has been named ‘Vanguard Leader in HRT’. The prestigious ranking reflects KPMG’s global leadership in the HR Transformation consulting space. KPMG was one of only two providers worldwide found to be ‘advancing service breadth or depth’ of its HR transformation services.
At its core, our team’s primary objective is to seamlessly build HR capabilities which drive scalable and sustainable business value working across the breadth of the HR landscape. Our team has a mix of skills through both design and implementation which provide coverage of the following key components:


• HR Assessments: Running HR Assessments which review the current operating environment with the objective to identify the issues and opportunities for improvement
• HR Strategy Alignment & Planning: Leading engagements, setting expectations for project scope, timing, resources, and outcomes in line with defining the HR strategy
• Service Delivery Model: Implementing a Service Delivery Model which includes roles, responsibilities, span of control within HR, governance structures, HRBP, CoE andHR Shared Services strategy, development and set up
• Business Case and Roadmap: Building the business case to demonstrate a value proposition for senior management to make a decision to move forward projects

The Role:


Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters and perspectives. There really is a place for you here.

• Lead the day-to-day delivery of projects, working closely with colleagues from other areas of Management Consulting
• Manage a small team of consultants and/or facilitate client teams
• Provide specialist HR Transformation advice and work closely with the client leads and team members to successfully deliver project outcomes
• Manage quality/risk issues and suggest solutions
• Contribute to People Consulting business development, including working with key account teams to scope opportunities or developing compelling and winning proposals
• Contribute to the development of methodologies, tools, thought leadership papers and to the People Consulting practice more generally
• Formal and informal coaching and development of team members to ensure excellent client delivery whilst also enabling their career development



The Person:


The following experience, skills and qualifications are desirable for this role (however you will not be asked to demonstrate all elements listed):

Essential
• Recent delivery experience within a consulting environment or transformational change experience from industry
• Hunger to learn and develop and be able to thrive in a really fast paced working environment
• Building new relationships with key stakeholders, demonstrating confidence and diplomacy
• Supporting in business development initiatives including bid, proposal and contract and commercial negotiation

Desirable
• Qualifications such as CIPD, Occupational psychology, MBA, Prince2 and coaching would be beneficial but not essential

The Education, Skills & productivity (ESP) team within KPMG’s Infrastructure, Government & Healthcare (IGH) practice is at the heart of supporting the Education sector bodies in the shaping, planning and delivery of critical change with a particular focus on target operating model (TOM) design, process improvement, customer experience, capability development, financial resilience and IT enablement.


ESP is a priority area for KPMG with significant investment plans and our team has big growth ambitions. Joining us offers the opportunity to work with Higher Education, central government and broader public sector clients on exciting, high profile and leading edge engagements that bring together expertise from across our firm with the potential to:


Rapidly develop your career by becoming part of a high performing and growing team and working closely with ESP leadership to ensure we achieve our growth ambitions;


·


Accelerate your personal development through varied and exciting client opportunities coupled with focused learning and development with a world class brand;


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Work with colleagues across the firm on teams that bring together multiple areas of expertise to deliver cutting edge client solutions – on any one engagement you could work with a team comprised of colleagues with expertise in data analytics, cloud platforms, digital strategy, customer experience, or RPA and AI



The role:


The proposed role would sit within our People Consulting (PC) service line. Our IGH PC team helps to transform the performance of public sector organisations by changing the way people are led, managed and developed. We do this by focusing on two key areas:


·


Delivering the people agenda on large scale, complex, transformational change programmes


·


Transforming corporate services through the implementation of leading edge people and technology solutions.


We are seeking a talented individual with experience of delivering large-scale transformation engagements in the Education sector and other relevant parts of government. This includes: People Strategy, Operating Model Development, Process Design, Governance, and HR Technology. We are looking for a new Manager who can help drive our continued growth and focus on public and private sector clients.


Successful candidates will have a proven track record in management consulting, change management, or have held a relevant role within Higher Education, and will be expected to work as part of the wider PC and ESP teams within IGH, with a specific focus on:


·


Leading teams to deliver high quality client engagements – this will typically be between 75%-80% of your time - delivering strong Engagement Profitability;


·


Working closely with client leads and team members to successfully deliver project outcomes;


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Service Delivery Model implementation: Supporting the development of new Service Delivery Models, including: definition, design and implementation of roles, responsibilities, span of control, governance structures, Shared Services strategy and roll out;


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Change Management: Supporting clients to identify practical strategies for engaging impacted staff and communicating the benefits of change;


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HR Systems Implementation: Experience of supporting and delivering the client-facing elements of HR cloud system implementation programmes – e.g. planning, process validation, change management, communications. This experience is highly desirable but not essential;


·


Business Case and Roadmap Development: Building the business case to demonstrate a value proposition for senior management to make a decision to move forward projects;


·


Working closely with the ESP Consulting Lead to build and action Go-to-Market plans in support of the Firm’s broader Higher Education strategy;


·


Leading and supporting bid and business development activity, including the development of thought leadership / articles for publication;


·


Practice development: supporting initiatives that are key to scaling the business including knowledge management, capture of IP and practice events;


·


Developing and maintaining relationships to identify and shape future solutions and market trends - working internally with Consulting Industry Leaders, Client Lead Partners, Business Development Managers and externally with clients and KPMG partners; and


The base location is flexible across our London, Manchester, Birmingham and Bristol offices. Travel is however an essential part of the role.





Candidate Summary:


We are looking for someone who is a natural team player with a strong focus and flair for people development and team leadership.


Candidates should have established themselves as credible Education and / or HR Transformation delivery consultants.


The ideal candidate will:


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Have demonstrable experience of Higher Education, plus one or more of Local Government, Further Education, Housing and Policing, be an existing management consultant or from a relevant role within the public sector. All candidates must have relevant Higher Education experience


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Be able to operate effectively as a core member of large multi-stakeholder delivery teams and demonstrate an ability to successfully carry out business development. They must be pro-active in identifying business opportunities for the long term benefit of both clients and KPMG;


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Be outcome focused, enthusiastic and self-motivated;


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Possess excellent written and verbal communication and reasoning skills;


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Strong commercial and financial analytical skills with the ability to interpret data, generate insights and construct solutions;


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Have strong project management skills to deliver large or complex engagements to time, quality and to budget;


·


Understand, adhere to and promote quality and risk management standards;


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Lead by example ensuring client needs, expectations and agenda remain at the forefront of our work; and


·


Proactively build and maintain strategic relationships with key internal & client
stakeholders


Formal qualifications:


·


Bachelor’s degree or specialist knowledge in management across performance or strategic management;


·


Qualifications such as CIPD, Occupational psychology, MBA, or Prince2 would be beneficial but not essential;


·


Evidence of maintaining CPD; and


·


Professional Consulting, Project Management or Programme Management qualifications are desirable. Higher Education experience of driving organisation change is essential.

The Team:

The Financial Services People Consulting (FS PC) practice in the UK is growing, as we work to help companies deal with an increasingly complex world; and the FS PC team is at the forefront of this growth working with many Retail and Investment Banks, Insurance firms (Life and General) and Investment Management organisations. Our five key proposition areas are:


• HR Transformation
• Learning Solutions
• Organisational Transformation
• Risk and Conduct Change
• Workforce Transformation


The Role:

We are seeking a talented individual with experience leading the delivery of HR Transformation. This includes: HR Strategy, HR Operating Model design, HR Process Improvement, Employee Experience, HR Governance, and Technology. From a technology point of view, we implement Workday, Oracle and Service Now, so experience of one or more of these platforms is significant benefit. We are looking for a new Senior Manager who has experience of many of the above components in the financial services sector.


In more detail, the experience areas are:

• HR Assessments: Reviewing as-is HR functions and making recommendations to help the function become more successful
• HR and People Strategy - Alignment & Planning: Supporting senior HR Leaders in articulating, defining and communicating their People Strategy, and supporting strategies for the HR Function
• Service Delivery Model: Implementing a Service Delivery Model which could include for example: definition, design and implementation of roles, responsibilities, span of control within HR, governance structures, HR Shared Services strategy, development and set up. Having a point of view on future HR operating models, particularly with respect to Agile, would be an advantage.
• HR Technology: awareness of HR technology and how it supports and impacts HR service delivery; experience of implementations of one or more of Workday, Oracle and/or HR Service Now. Having a view on AI and ML driven technologies for HR Functions, including knowledge of the provider landscape would be an advantage.
• Business Case and Roadmap: Building the business case to demonstrate a value proposition for senior management to make a decision to move forward projects
• Employee Experience: Using Design Thinking techniques to improve EX around core HR processes.
The successful candidate will be expected to:
• Lead the delivery of high quality client project work for HR Transformation assignments, working closely with colleagues from other services within People Consulting
• Provide specialist HR Transformation advice and work closely with the client leads and team members to successfully deliver project outcomes
• Work closely with the leadership in People Consulting to: drive business growth; deliver outstanding client work; and be the face of People & Change to the external market
• Contribute to the business development and sales initiatives including bid, proposal and contract / commercial negotiations with our clients
• Take a role in the growth of the team and wider practice, sharing knowledge, developing thought leadership and supporting the career aspirations of team members


The Person:
The successful candidate will:

• Be credible and confident building new relationships at senior levels, ideally already possessing a wide network of advocates, preferably in Financial Services
• Skilful at leading others in a fast paced project environment, coaching teams to higher performance, taking ownership of outcomes and constantly mitigating risk and driving improvements
• Have extensive knowledge and experience in HR Transformation, understanding best practice approaches to related project delivery and emergent thinking
• Have a robust understanding of the FS sector and its prevalent issues including regulatory change and other hot topics such as Financial Crime, Brexit, SMCR, MIFID and Conduct Risk
• Possess an acute commercial awareness and ability to identify business opportunities
• Have a track record of successfully coaching and developing team members to shape their careers and achieve their personal goals, preferably in a consulting environment
• Have excellent personal, written and oral presentation skills with the ability to influence and inspire others at all organisational levels

The successful candidate will have deliver to the highest standards, acting as a trusted advisor to our clients. They will demonstrate disruptive thinking, innovating and challenging where appropriate. They will lead from the front and develop our consulting practice and people, growing our capacity and capability to deliver. Importantly, they will do this by working in a connected way with our wider consulting practice, trusting and supporting their colleagues and possessing the drive to continuously learn and develop in a fast paced working environment.

Sector Knowledge and Qualifications:

• FS consulting experience and knowledge is essential
• Experience of Investment Banking, Retail Banking and/or Insurance is preferred
• Qualifications such as: CIPD, Occupational Psychology, MBA, Prince2 and Coaching would be beneficial but not essential
• Excellent PowerPoint and Excel skills are essential.