The Audit Technology team at KPMG is driving innovation at the intersection of auditing and advanced technological solutions, reshaping the future of audit delivery. By combining expertise in Artificial Intelligence, Data Engineering, Data Analytics, and Software Development, the team is revolutionising the auditing process to deliver smarter, faster, and more reliable outcomes.

Our mission is to design and implement robust, intelligent, and scalable technologies that not only streamline workflows but also enhance audit quality and generate actionable insights for auditors and clients. Through harnessing the power of cutting-edge tools, we aim to transform traditional audit practices into dynamic, forward-thinking processes that are built for the complexities of the modern business environment.

Our team, supported by KPMG’s global network, serves as the driving force behind this transformative journey. Focused on innovation, this team is dedicated to engineering solutions today that anticipate the challenges and opportunities of tomorrow, ensuring that audit services remain at the forefront of technological progression.

As a Manager, you will liaise directly with your clients responding to a range of technical queries, drawing both on your own expertise and identifying when additional input is required from more senior colleagues. You will lead teams and supervise the work of junior staff. You will also have performance management responsibilities for a small number of employees.

KPMG’s is looking for exceptional candidates for a Director role, with a strong experience in pricing and commercial excellence to join the team within the Pricing Centre of Excellence.

We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills

Help build the Midlands’ next major tax hub.

KPMG Birmingham is rapidly expanding its Tax & Law capability — bringing together Corporate Tax and Private Client specialists to support one of the UK’s most exciting and diverse regional economies.

If you want visibility, real ownership, development and the chance to influence a growing market, this is the place to do it. 

Here, your contribution matters.  Here, you truly #MakeYourMark.