Business Development Senior Manager – Consumer, Retail & Leisure

An opportunity for a Business Development Senior Manager to work in the Consumer Retail & Leisure sector to lead and grow a portfolio of key accounts in the sector.

We are seeking a highly motivated, agile and experienced Quality & Customer Experience Support Lead to be responsible for ensuring the quality and effectiveness of critical processes in Risk Operations.

This role will be instrumental in identifying opportunities for improvement, maintaining the highest standards of quality and promoting excellence by driving a Right First-Time culture.

If you are passionate about quality and have a keen eye for detail, coupled with a strong understanding of business processes, this role is for you.

The Business Development Manager will be responsible for driving utilisation and dependence upon our firm as the go-to place for all things Microsoft at KPMG. Acting as a trusted advisor, the BDM will support member firms in shaping strategic approaches that meet their clients’ business and technology needs.

The role will focus on creating and progressing opportunities for MBS across the International market, particularly within the Financial Services Sector—which includes industries such as Banking, Insurance, Asset Management & Pension. Leveraging a hybrid skillset of business development, presales, technical expertise, and delivery know-how, the BDM will help position our capabilities effectively within these dynamic sectors.

As a member of the GBS team, you will be primarily focussed on working with clients in the public sector i.e. Central Government, Healthcare, Higher Education, Infrastructure, Local Government and Policing. You will be focused on the delivery of market leading GBS solutions to the public sector including GBS Strategy, Target Op Model design, GBS Transition/Implementation and Business Process Outsourcing advisory.

Job Title:  Manager – Legal Business Services

Role Overview
As a Manager in KPMG’s Legal Business Services (LBS) team, you will lead client delivery across legal transformation projects, driving innovation in contract management, legal technology, and operating model design. You will play a pivotal role in helping clients embed legal into business processes, harnessing AI and automation, and redesigning their legal supply chains.

This is a client-facing leadership role, with responsibility for scoping, designing, and delivering engagements, as well as developing our propositions and helping to grow the LBS business.

What you will do

• Lead client engagements, from diagnostics to delivery, applying our methodologies.
• Design target legal operating models and implement transformation roadmaps
• Oversee legal technology implementation projects, ensuring effective integration into enterprise systems (e.g. CLM, AI, Matter and Spend Management)
• Drive managed services design and transition, enabling scalable delivery of contracting and legal processes.
• Facilitate client workshops to capture requirements and prioritise initiatives by value, risk, and feasibility.
• Contribute to business development through proposals, thought leadership, and pre-sales support.

Leadership & Management

• Manage multi-disciplinary engagement teams, ensuring high-quality delivery and adherence to KPMG standards.
• Mentor and coach junior team members, contributing to their development and the growth of the practice.
• Collaborate across KPMG service lines and global teams to deliver integrated, cross-functional solutions.

Skills & Experience

• Strong consulting or professional services experience, ideally with exposure to legal, contracting, or compliance.
• Proven experience in leading delivery of transformation projects (e.g. CLM, operating model, process redesign).
• Strong understanding of project management methodologies (Agile and traditional).
• Demonstrated ability to engage senior stakeholders and build lasting client relationships.
• Experience with legal technology platforms (e.g. Ironclad, CPAI, DocuSign CLM, iCertis, SirionLabs, Wolters Kluwer, Harvey) is desirable.