At KPMG, we believe in the importance of creating consistently brilliant customer and employee experiences. The way we do that is by combining our unique insights with a talented team of experience designers alongside the transformation capability to make it real.

KPMG’s Customer Transformation team within the Strategy & Performance Transformation practice is looking for exceptional candidates for a client-facing Associate Director role, with a Financial Services focus (ideally Banking or Insurance) and experience of customer transformation programmes.  

Our team works closely with client executives who own products; distribution channels; servicing centres; strategy and innovation teams; customer insight teams. We are accelerating our mission to create value, by turning ambitions into reality, through executing sustainable, fair and profitable customer strategies, at pace.

Business Development Senior Manager – Consumer, Retail & Leisure

An opportunity for a Business Development Senior Manager to work in the Consumer Retail & Leisure sector to lead and grow a portfolio of key accounts in the sector.

Job Title: Legal Business Services - Assistant Manager

Role Overview
KPMG’s Legal Business Services (LBS) team helps clients transform their legal and contracting functions to be fit for the future. We bring together Legal Operations Consulting, Legal Technology Integration, and Legal Managed Services to enable clients to embed legal directly into enterprise workflows, powered by AI, automation, and redesigned operating models.

We are seeking talented Assistant Managers to support delivery of transformation projects across industries. This is an exciting opportunity to contribute to a rapidly growing area of KPMG, gaining exposure to cutting-edge legal technology, new operating models, and managed services.

What you will do

• Contribute to multi-disciplinary engagements, taking ownership of workstreams within legal operating model, legal technology, and managed services projects.
• Provide subject matter expertise and market insights on legal transformation and AI-enabled contracting.
• Support the design and delivery of transformation roadmaps structured around our methodologies.
• Assist in developing go-to-market strategies, methodologies, and collateral, as well as alliance partner relationships.
• Act as a connector across KPMG service lines (e.g. Finance, Procurement, CIO Advisory, Risk, People & Change) to deliver integrated solutions.
• Support development of quick wins for clients such as template rationalisation, playbook creation, and CLM process mapping.

Leadership & Management

• Report to Managers and Senior Managers, supporting the growth of our service offerings and methodologies.
• Contribute to building team culture, mentoring junior colleagues, and embedding continuous improvement.
• Support business development, marketing, and knowledge capture to strengthen LBS’s positioning in the market.

Skills & Experience

• Strong consulting toolkit, with experience in process mapping, gap analysis, and stakeholder workshops.
• Excellent communication skills and the ability to manage internal and external stakeholders effectively.
• Familiarity with legal operations, legal technology, or managed services is desirable.
• Project management experience (formal qualifications advantageous but not essential).
• Commercial acumen and the ability to deliver high-quality outcomes on time and to budget.

At KPMG we have re-imagined careers in Global Compliance & Transformation (GCT). A key focus for KPMG’s GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology. 

Our clients leverage KPMG’s compliance and transformation expertise and technology to drive better visibility, greater efficiency and improved risk management across their organisation.  Ultimately we prepare groups for the future of digital compliance helping them develop a sustainable, technology- enabled and holistic future state operating model.