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Experienced Professional

Executive Secretary Float

Location: Leeds

Service Line: Business Support and Create

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Experienced Professional

Executive Secretary

Location: London

Service Line: Business Support and Create

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Experienced Professional

Business Support Performance Manager

Location: Manchester

Service Line: Business Support and Create

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Experienced Professional

Executive Secretary Float

Location: Leeds

Service Line: Business Support and Create

View role

Experienced Professional

Executive Secretary Float

Location: Leeds

Service Line: Business Support and Create

View role

Executive Secretary Float

Location: Leeds

Capability: KPMG Business Services

Service line: Business Support and Create

Experience level: Junior Professional

Employment type: Full Time



Experience level:E2
Job Title:Executive Assistant (Float)
Location: Leeds
Capability:KPMG Business Services (KBS)
Service Line: Business Support Group
Reporting to: Business Support Performance Manager
Contract Type 9 month FTC
Capability/Service
Line Information:KBS


The Role


This role provides capability / coverage aligned support to the business, working as a Float, assisting Partners and Directors flexibly across multiple locations. The ability to prioritise, multi-task and work as a team player is key. Previous experience supporting senior stakeholders is required in order for the individual to operate with a high level of confidence and prioritise with limited interaction.



A customer service mindset, effective communication and influencing skills are vital, along with an assertive, proactive and forward thinking approach. Supporting stakeholders, understanding their business priorities and strategy is key to building new advantages.



This is a highly regarded relationship role, demanding a well connected individual to engage in internal and external business activities. To meet demands, a high level of initiative and organisation is required to anticipate workloads/barriers and meet expectations.



The role requires the ability to delegate transactional activities and leverage resources whilst being an Ambassador within BSG.


Description of the role:


- Supporting multiple stakeholders across the business
- Ensure a full and proper handover with BSG colleagues
- Daily meetings with stakeholders to discuss actions, priorities, expectations and future planning
- Provide full diary and inbox management with limited interaction, using knowledge and initiative to anticipate and resolve conflicts
- Draft replies to incoming internal and external correspondence
- Delegate transactional activity
- Event management, coordinate and organise events, conferences and large meetings
- Book travel, accommodation and compile detailed itineraries
- Make visa applications
- Host and entertain key client secretaries to leverage business opportunities
- Arrange and attend meetings, take minutes/notes and follow up actions
- Make bookings as appropriate
- Microsoft Office suite support to stakeholders
- Utilise CRM as a key business tool, including managing, updating, reporting and for research
- Ensure all filing systems and archive records are accurate and up to date
- Provide absence cover to team members
- Other adhoc duties as required


Role dimensions


- Leadership & Management:
- Influence, negotiate and manage conflicting demands
- Build trust and strong networks
- Seen as an ambassador for change, play an active part in achieving KBS vison
- Advocate the use of internal venues and fine dining
- Play an active role in driving cost savings e.g. through effective planning of travel
- Continuously seek opportunities to embrace technologies which improve our ways of working and that drive efficiencies to day to day activities.


Stakeholder Interaction & challenges:


- Be client focused, understand expectations and requirements of stakeholders
- Ensure needs of both internal and external clients are met
- Excellent interpersonal skills, demonstrate flexibility and resilience
- Exercise confidentiality, discretion and personal sensitivity in all aspects of role
- Ambassador for self-serve technology; role modelling the use of technology to support day-to-day tasks, as well as aiding stakeholders to embrace new technology-enabled ways of working


Impact, Risk, Accountability & Governance:


- Drive customer service culture across KBS, embed customer centric behaviours
- Build and maintain collaborative working relationships with all colleagues and clients
- Complete all mandatory and risk training
- Meet all deadlines during performance development cycle
- Live the KPMG Values


The Person -Experience



Essential


- 5 GCSE's / O Levels or equivalent at grades A - C including Mathematics and English



Desirable


- An understanding of the business of KPMG, structure and organisation

- Event management


4.2. Expertise / Technical role requirements



- Intermediate to advanced skills in Microsoft Word, PowerPoint, Excel and Outlook
- Ability to accurately audio and copy type
- Ability to minute / note take effectively
- A knowledge of internal technology and tools including SAP Concur, SAP Success factors, SAP Finance, CRM, MyPD and KPMG Filesite, Coupa, Skype, Teams, NowSpace, would be advantageous


4.3. Skills:


- Proactive and forward thinking
- Maintain client service mind-set
- Effective communication skills
- Assertive
- Highly organised
- Ability to delegate transactional activity
- Technically fluent and embracer of all new and evolving technologies









Executive Secretary

Location: London

Capability: KPMG Business Services

Service line: Business Support and Create

Experience level: Junior Professional

Employment type: Full Time


Experience level: E2
Job Title: Executive Assistant
Location: London & Regions
Capability: KPMG Business Services (KBS)
Service Line: Business Support Group
Reporting to: Business Support Performance Manager
Contract Type: 9 month FTC


KPMG Overview: KPMG is part of a global network of firms that offers Audit, Tax, Pensions & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.


As a firm we help our clients navigate their biggest issues and opportunities. We aim to be universally recognised as a great place for great people to do their best work – a firm known for our collaborative and inclusive culture. And we will take pride in driving lasting, positive change in society.


With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

The Role

1. Summary of Role Purpose:

This role is supporting Partners and Directors at KPMG. Previous experience supporting senior stakeholders is required in order for the individual to operate with a high level of confidence and prioritise with limited interaction.
A customer service mindset, effective communication and influencing skills are vital, along with an assertive, proactive and forward thinking approach. Supporting stakeholders, by understanding their business priorities and strategy is key.
This is a highly regarded relationship role, demanding a well connected individual to engage in internal and external business activities. To meet demands, a high level of initiative and organisation is required to anticipate workloads/barriers and meet expectations.


The role requires the ability to delegate transactional activities and leverage resources available to be a successful Executive Assistant and become an Ambassador across the BSG community.

2. Description of the role:


- Daily meetings with stakeholders to discuss actions, priorities, expectations and future planning
- Provide full diary and inbox management with limited interaction, using knowledge and initiative to anticipate and resolve conflicts
- Draft replies to incoming internal and external correspondence
- Delegate transactional activity
- Event management, coordinate and organise events, conferences and large meetings
- Book travel, accommodation and compile detailed itineraries
- Host and entertain key client secretaries to leverage business opportunities
- Arrange and attend meetings, take minutes/notes and follow up actions
- Make visa applications
- Make bookings as appropriate
- Microsoft Office suite support to stakeholders
- Utilise CRM as a key business tool, including managing, updating, reporting and for research
- Ensure all filing systems and archive records are accurate and up to date
- Provide absence cover to team members
- Other adhoc duties as required
3. Role dimensions 3.1. Leadership & Management:

- Influence, negotiate and manage conflicting demands
- Build trust and strong networks
- Seen as an ambassador for change, play an active part in achieving KBS vison
- Advocate the use of internal venues and fine dining
- Play an active role in driving cost savings e.g. through effective planning of travel
- Continuously seek opportunities to embrace technologies which improve our ways of working and that drive efficiencies to day to day activities.
3.2. Stakeholder Interaction & challenges:

- Be client focused, understand expectations and requirements of stakeholders
- Ensure needs of both internal and external clients are met
- Excellent interpersonal skills, demonstrate flexibility and resilience
- Exercise confidentiality, discretion and personal sensitivity in all aspects of role
- Ambassador for self-serve technology; role modelling the use of technology to support day-to-day tasks, as well as aiding stakeholders to embrace new technology-enabled ways of working

3.3. Impact, Risk, Accountability & Governance:

- Drive customer service culture across KBS, embed customer centric behaviours
- Build and maintain collaborative working relationships with all colleagues and clients
- Complete all mandatory and risk training
- Meet all deadlines during performance development cycle Live the KPMG Values
The Person

Experience Essential

- 5 GCSE's / O Levels or equivalent at grades A - C including Mathematics and English
Desirable

- An understanding of the business of KPMG, structure and organisation
- Event management experience would be beneficial

4.2. Expertise / Technical role requirements

- Intermediate to advanced skills in Microsoft Word, PowerPoint, Excel and Outlook
- Ability to accurately audio and copy type
- Ability to minute / note take effectively
- A knowledge of internal technology and tools including SAP Concur, SAP Success factors, SAP Finance, CRM, MyPD and KPMG Filesite, Coupa, Skype, Teams, NowSpace, would be advantageous

4.3. Skills:

- Proactive and forward thinking
- Maintain client service mind-set

- Effective communication skills
- Assertive
- Highly organised
- Ability to delegate transactional activity
- Technically fluent and embracer of all new and evolving technologies







Business Support Performance Manager

Location: Manchester

Capability: KPMG Business Services

Service line: Business Support and Create

Experience level: Associate/Assistant Manager

Employment type: Full Time


Job Title: Business Support Performance Manager
Location: Manchester (or Leeds)

Contract Type: Permanent (09:00-17:00, Mon-Fri)



This role sits within the Business Support Group (BSG), managing capability / coverage aligned support staff, across multiple locations. The role reports into a Business Support Performance Leader and demands a highly professional, absolute team player, who has the ability to engage, build trust and network at all levels.

Positively adapting to change and continual process improvement, the role requires exceptional stakeholder relationship management and therefore highly confident communication and influencing skills are vital.

Supporting the BSG and wider business strategy and having a sound understanding of KPMG to support stakeholder priorities, the role ensures operational excellence is part of day to day working and standards are upheld. Providing opportunities for growth, engagement and collaboration, enabling support staff to flourish and excel in their work.

The role requires outstanding organisational skills, and is viewed as a key Ambassador role within BSG, OEH and KBS.

Description of the role:

·


Fully manage an allocation of 40 capability / coverage aligned support staff within BSG, focusing on service delivery and operational excellence

·


Engage with stakeholders on a consistent, regular basis

·


Conduct and follow the full performance management process for all appraisees

·


Manage performance gaps through Reaching Performance Plans

·


Identify training and development requirements

·


Implement and deliver annual salary review to timetable and budget

·


Identify and manage issues as they arise, namely conflict, conduct, attendance, health or other HR issues

·


Maintain accurate records, taking detailed notes and recording actions

·


Contribute to initiatives and/or projects as determined by the Leadership team

·


Effectively manage resources, monitoring coverage, holidays, allocations and sickness

·


Attend capability / coverage team meetings, providing overview and update

·


Recruitment and induction of new staff, including reviewing CV's, conducting assessments and interviews

·


Engage team in Corporate Responsibility activity, instil team work and raise funds for KPMG Charity

·


Organise and manage student work placement activity

·


Manage ICT requests

Role dimensions


Leadership & Management:

·


Uphold exemplary standards, lead by example

·


Work collaboratively with BSG Leadership team

·


Proactively drive effeciencies and cost savings

·


Lead team activity, engage in BSG, OEH and KBS activity

·


Provide recognition and opportunity


·


Ambassador for change, promoter of operational excellence

·


Effectively manage and lead a remote team across multiple locations

·


Continuously seek opportunities to embrace technologies which improve our ways of working and that drive efficiencies of day to day task.

Stakeholder Interaction & challenges:

·


Work closely with other Business Support Performance Managers, to ensure consistency and collaboration

·


Establish exceptionally strong relationships with Partners, Directors, Performance Leaders and wider key stakeholders through regular interaction

·


Consistent interaction with secretaries including conducting formal 6 weekly catch ups on performance and goals

·


Ambassador for self-serve technology; role model for making use of technology to support day-to-day tasks, as well as aiding stakeholders to embrace new technology-enabled ways of working

Impact, Risk, Accountability & Governance:

·


Follow and adhere to procedures and processes

·


Role model of self development and coach support staff

·


Implement projects

·


Promote physical security compliance in alignment with firms ISO 27001 accreditation

·


Meet all deadlines during performance development cycle

·


Live the KPMG Values

The Person- Experience

Essential

·


Relationship building skills at all levels

·


Working with senior stakeholders, ideally within a corporate environment

·


Project planning

·


Superior customer service

·


Engagement management

·


Role model coaching and/or mentoring

Desirable

·


Previous people management experience

·


Event management

·


Resource management

·


Change management

Expertise / Technical role requirements:

·


Good standard of education - a management degree or qualification would be advantageous

·


Good knowledge of internal technology and tools i.e. MS Office 365, CRM, Coupa, Skype, Teams, SAP Concur, SAP Success Factors, SAP Finance, NowSpace

·


Understanding of management and financial information

·


Ambassador for self-serve technology, role model for sharing information and utilising new technology

·


Flexibility to travel across UK offices where capability/coverage group resides

Skills:

·


A high level of initiative and proactive approach

·


Team player, promoter of team work and collaboration


·


Confident and well organised

·


Assertive and resilient

·


Credible and influential

·


Excellent and proven organisational skills

·


Evidence based business acumen and commerciality

·


Innovative and enthusiastic

·


Technically fluent and embracer of all new and evolving technology’s






Executive Secretary Float

Location: Leeds

Capability: KPMG Business Services

Service line: Business Support and Create

Experience level: Junior Professional

Employment type: Full Time



Experience level:E2
Job Title:Executive Assistant (Float)
Location: London
Capability:KPMG Business Services (KBS)
Service Line: Business Support Group
Reporting to: Business Support Performance Manager
Contract Type 9 month FTC
Capability/Service
Line Information:KBS



The Role


This role provides capability / coverage aligned support to the business, working as a Float, assisting Partners and Directors flexibly across multiple locations. The ability to prioritise, multi-task and work as a team player is key. Previous experience supporting senior stakeholders is required in order for the individual to operate with a high level of confidence and prioritise with limited interaction.




A customer service mindset, effective communication and influencing skills are vital, along with an assertive, proactive and forward thinking approach. Supporting stakeholders, understanding their business priorities and strategy is key to building new advantages.




This is a highly regarded relationship role, demanding a well connected individual to engage in internal and external business activities. To meet demands, a high level of initiative and organisation is required to anticipate workloads/barriers and meet expectations.




The role requires the ability to delegate transactional activities and leverage resources whilst being an Ambassador within BSG.



Description of the role:


- Supporting multiple stakeholders across the business
- Ensure a full and proper handover with BSG colleagues
- Daily meetings with stakeholders to discuss actions, priorities, expectations and future planning
- Provide full diary and inbox management with limited interaction, using knowledge and initiative to anticipate and resolve conflicts
- Draft replies to incoming internal and external correspondence
- Delegate transactional activity
- Event management, coordinate and organise events, conferences and large meetings
- Book travel, accommodation and compile detailed itineraries
- Make visa applications
- Host and entertain key client secretaries to leverage business opportunities
- Arrange and attend meetings, take minutes/notes and follow up actions
- Make bookings as appropriate
- Microsoft Office suite support to stakeholders
- Utilise CRM as a key business tool, including managing, updating, reporting and for research
- Ensure all filing systems and archive records are accurate and up to date
- Provide absence cover to team members
- Other adhoc duties as required


Role dimensions


- Leadership & Management:
- Influence, negotiate and manage conflicting demands
- Build trust and strong networks
- Seen as an ambassador for change, play an active part in achieving KBS vison
- Advocate the use of internal venues and fine dining
- Play an active role in driving cost savings e.g. through effective planning of travel
- Continuously seek opportunities to embrace technologies which improve our ways of working and that drive efficiencies to day to day activities.


Stakeholder Interaction & challenges:


- Be client focused, understand expectations and requirements of stakeholders
- Ensure needs of both internal and external clients are met
- Excellent interpersonal skills, demonstrate flexibility and resilience
- Exercise confidentiality, discretion and personal sensitivity in all aspects of role
- Ambassador for self-serve technology; role modelling the use of technology to support day-to-day tasks, as well as aiding stakeholders to embrace new technology-enabled ways of working


Impact, Risk, Accountability & Governance:


- Drive customer service culture across KBS, embed customer centric behaviours
- Build and maintain collaborative working relationships with all colleagues and clients
- Complete all mandatory and risk training
- Meet all deadlines during performance development cycle
- Live the KPMG Values


The Person -Experience




Essential


- 5 GCSE's / O Levels or equivalent at grades A - C including Mathematics and English



Desirable


- An understanding of the business of KPMG, structure and organisation
- Event management


4.2. Expertise / Technical role requirements




- Intermediate to advanced skills in Microsoft Word, PowerPoint, Excel and Outlook
- Ability to accurately audio and copy type
- Ability to minute / note take effectively
- A knowledge of internal technology and tools including SAP Concur, SAP Success factors, SAP Finance, CRM, MyPD and KPMG Filesite, Coupa, Skype, Teams, NowSpace, would be advantageous




4.3. Skills:


- Proactive and forward thinking
- Maintain client service mind-set
- Effective communication skills
- Assertive
- Highly organised
- Ability to delegate transactional activity
- Technically fluent and embracer of all new and evolving technologies










Executive Secretary Float

Location: Leeds

Capability: KPMG Business Services

Service line: Business Support and Create

Experience level: Junior Professional

Employment type: Full Time



Experience level:E2
Job Title:Executive Assistant (Float)
Location: London
Capability:KPMG Business Services (KBS)
Service Line: Business Support Group
Reporting to: Business Support Performance Manager
Contract Type 9 month FTC
Capability/Service
Line Information:KBS



The Role


This role provides capability / coverage aligned support to the business, working as a Float, assisting Partners and Directors flexibly across multiple locations. The ability to prioritise, multi-task and work as a team player is key. Previous experience supporting senior stakeholders is required in order for the individual to operate with a high level of confidence and prioritise with limited interaction.




A customer service mindset, effective communication and influencing skills are vital, along with an assertive, proactive and forward thinking approach. Supporting stakeholders, understanding their business priorities and strategy is key to building new advantages.




This is a highly regarded relationship role, demanding a well connected individual to engage in internal and external business activities. To meet demands, a high level of initiative and organisation is required to anticipate workloads/barriers and meet expectations.




The role requires the ability to delegate transactional activities and leverage resources whilst being an Ambassador within BSG.



Description of the role:


- Supporting multiple stakeholders across the business
- Ensure a full and proper handover with BSG colleagues
- Daily meetings with stakeholders to discuss actions, priorities, expectations and future planning
- Provide full diary and inbox management with limited interaction, using knowledge and initiative to anticipate and resolve conflicts
- Draft replies to incoming internal and external correspondence
- Delegate transactional activity
- Event management, coordinate and organise events, conferences and large meetings
- Book travel, accommodation and compile detailed itineraries
- Make visa applications
- Host and entertain key client secretaries to leverage business opportunities
- Arrange and attend meetings, take minutes/notes and follow up actions
- Make bookings as appropriate
- Microsoft Office suite support to stakeholders
- Utilise CRM as a key business tool, including managing, updating, reporting and for research
- Ensure all filing systems and archive records are accurate and up to date
- Provide absence cover to team members
- Other adhoc duties as required


Role dimensions


- Leadership & Management:
- Influence, negotiate and manage conflicting demands
- Build trust and strong networks
- Seen as an ambassador for change, play an active part in achieving KBS vison
- Advocate the use of internal venues and fine dining
- Play an active role in driving cost savings e.g. through effective planning of travel
- Continuously seek opportunities to embrace technologies which improve our ways of working and that drive efficiencies to day to day activities.


Stakeholder Interaction & challenges:


- Be client focused, understand expectations and requirements of stakeholders
- Ensure needs of both internal and external clients are met
- Excellent interpersonal skills, demonstrate flexibility and resilience
- Exercise confidentiality, discretion and personal sensitivity in all aspects of role
- Ambassador for self-serve technology; role modelling the use of technology to support day-to-day tasks, as well as aiding stakeholders to embrace new technology-enabled ways of working


Impact, Risk, Accountability & Governance:


- Drive customer service culture across KBS, embed customer centric behaviours
- Build and maintain collaborative working relationships with all colleagues and clients
- Complete all mandatory and risk training
- Meet all deadlines during performance development cycle
- Live the KPMG Values


The Person -Experience




Essential


- 5 GCSE's / O Levels or equivalent at grades A - C including Mathematics and English



Desirable


- An understanding of the business of KPMG, structure and organisation
- Event management


4.2. Expertise / Technical role requirements




- Intermediate to advanced skills in Microsoft Word, PowerPoint, Excel and Outlook
- Ability to accurately audio and copy type
- Ability to minute / note take effectively
- A knowledge of internal technology and tools including SAP Concur, SAP Success factors, SAP Finance, CRM, MyPD and KPMG Filesite, Coupa, Skype, Teams, NowSpace, would be advantageous




4.3. Skills:


- Proactive and forward thinking
- Maintain client service mind-set
- Effective communication skills
- Assertive
- Highly organised
- Ability to delegate transactional activity
- Technically fluent and embracer of all new and evolving technologies










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