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Experienced Professional

Employee Experience Assistant Manager

Location: Watford

Service Line: ExCo and Leadership

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Experienced Professional

Senior Manager, Digital Healthcare Advisory - UK Wide

Location: London

Service Line: Connected Technology

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Experienced Professional

Assistant Manager – Workforce Transformation & Employee Experience

Location: London

Service Line: People Consulting

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Experienced Professional

Director - Marketing Proposition Lead, Connected Customer

Location: London

Service Line: Customer

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Experienced Professional

Lead Experience Designer (UX)

Location: London

Service Line: Connected Technology

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Experienced Professional

Lead Experience Designer (UX)

Location: London

Service Line: Connected Technology

View role

Employee Experience Assistant Manager

Location: Watford

Capability: KPMG Business Services

Service line: ExCo and Leadership

Experience level: Associate/Assistant Manager

Employment type: Full Time


Summary of Role Purpose:
Using outputs and feedback obtained from KBS Voice of Customer (VoC) surveys, work with KBS stakeholders to develop and implement process improvement initiatives.

The primary purpose of this role will be delivery of projects from implementation to completion, carrying out activities such as process/customer journey mapping, root cause analysis, benefit analysis and implementing process controls to ensure benefits 'stick'. Seeking opportunities for automation where possible and working closely with the Automation team will also be a key aspect.

Additional responsibilities to include support for existing PI Network through training and coaching.


Description of the role:
- Work with Employee Experience Manager, VoC Analyst and KBS business stakeholders to interpret KBS VoC survey responses
- Using data from VoC surveys, establish proposals for PI activity considering factors such as benefit, complexity and resource requirements.
- Working with relevant stakeholders, take a lead role in the delivery of improvement initiatives from initiation through to completion
- Track and measure benefits delivered
- Report and communicate outcomes from improvement initiatives to business stakeholders, KBS leadership and additional audiences where required.
- Work with KBS PI Champions/Network to support PI activity across KBS
- Work with the KBS Automation team to identify opportunities for automation of tasks
Role dimensions
Leadership & Management:

This role has no direct line management responsibility but will require significant stakeholder management (delivering through others) as well as working collaboratively with colleagues in both the UK and at KGS.

Stakeholder Interaction & challenges:
This role involves a high level of internal stakeholder engagement with colleagues at all levels and will include a requirement to present to Senior Leadership, potentially including Exco members. There is no external client engagement.

Impact, Risk, Accountability & Governance:
This is a key role in evolving the way KBS delivers services to its customers, the employees of KPMG UK. The newly developed KBS Voice of Customer survey offers greater insight to the needs of KPMG Employees and it is the responsibility of the Employee Experience team to deliver targeted and measurable improvements based on this information.

The Person
- Have demonstrated ability to establish relationships and work with business stakeholders to deliver change initiatives of various size and complexity
- Have demonstrated ability to communicate regularly and effectively using various channels (e.g. via video calls, email, Microsoft Teams networks, Yammer etc.)
- Experience of working with a broad section of functional services, e.g. Finance, People (HR), Supply Chain, Marketing etc.
Desirable
- Experience working on technical implementations, in particular Robotic Process Automation (RPA) initiativesExpertise / Technical role requirements
- Lean Six Sigma Green Belt certified (or equivalent)Skills:
- Stakeholder Management
- Process Improvement (Lean)
- Data Analysis
- Communication (written & oral)
- Presentation Skills
- Benefit calculation/measurement

Senior Manager, Digital Healthcare Advisory - UK Wide

Location: London

Capability: Consulting

Service line: Connected Technology

Experience level: Senior Manager

Employment type: Full Time


The Team

KPMG is acknowledged as a leading advisor and professional services provider to the UK Healthcare industry, with hundreds of professionals supporting our clients every day across the country. You will be joining a successful and growing team of Partners and Directors, to develop the next stage of our Digital Healthcare business.
We are keen to recruit talented people who have the energy and drive to succeed in a dynamic and challenging environment and who have a passion for delivering excellent service and building strong relationships.
The team works in an agile and flexible manner, with plenty of opportunities to develop new skills and gain new knowledge. We are keen to support and develop our people to enable them to be the best they can be.
We believe we are market leaders in promoting diversity and inclusion in the workplace and want to encourage applications from people of all backgrounds and cultures.

Take a look at our website with the link below to see “What Makes Us Different”
http://www.kpmg.com/UK/en/about/WhatMakesUsDifferent/Diversity/Pages/default.aspx

The Role

This role is to join the highly successful high growth Infrastructure, Government and Healthcare (IGH) Consulting team at KPMG as a Senior Manager focussed on consulting projects in the Health market and specifically focus on Digital Healthcare Advisory.
The successful individual will work closely with our Digital Healthcare Advisory Directors and will be focussed on delivering some of our largest digital health programmes for NHS clients. They will be a senior deliver lead in client engagements. Working closely in the existing multi-disciplinary team working on accounts, pursuits and delivering new business to deliver the next stage of growth to our Health business.
Responsibilities

- Revenue and Sales – Our intention is to build a digital healthcare advisory business quickly delivering £6m annual revenues within 3 years. This role will support the delivery of that revenue.
- The role will be solely focussed on the healthcare market, with the majority of time spent with digital healthcare clients shaping and delivering advisory work to this growth market.
- Project managing engagements to deliver high quality work in a timely manner to include: scoping / financial management (budgeting) / engagement and risk management / production and review of deliverables.
- Credibly representing KPMG from a digital healthcare perspective with regional and local digital health leads within the NHS.
- Upholding KPMG’s values by acting with integrity.
- Building and managing multiple client relationships.
- Fee generation through actively identifying and progressing business development opportunities, as well as managing sales activities such as proposal development and client presentations.
- Contributing to practice management, e.g. knowledge sharing, training, proposition development, and knowledge management.The Person

We expect that you will have:

- Proven track record of delivering multi-disciplinary advisory services to the digital health market. This includes topics such as digital strategy, user experience design, digital resource and capability assessments, cyber and information security, EPR strategic support services.
- Leadership – The role will act as an engagement manager for major client deliverables. The successful candidate will need to leverage teams from existing capabilities to work in this market, as well as build a small and dedicated market facing group of specialists. The person will take a central role in managing a diverse portfolio of services and service lines inter-locked with Digital Healthcare.
- Subject Matter Expert (SME) - Their technical competence must be in Digital Healthcare, have a point of view and perspective (vision) of the direction of Digital Health in the UK and ideally be commenting and have a profile for commenting on the industry direction. This influence should be showcased at a provider, system, and central body perspective.
- Credibility in the market - The successful candidate must be able to credibly represent Digital Healthcare to client executives in order to deliver profitable work in the market themselves. They will have deep experience within healthcare and technology advisory and will be seen as an industry leader in their own right.
- Integration - To deliver on our digital healthcare strategic investment plans, we must integrate our propositions (such as Operational Excellence and Supply chain) with our connected capabilities, developing enabling and complex solutions to realise more value from our potential work.
- Relationships – The Director appointed will have proven relationships with a significant proportion of provider CIO’s and understand their key technology programmes. Further to this, the individual will also have relationships with the central bodies of NHS E&I, NHS Digital and NHSX.To be successful in this role you need to have already delivered a range of projects and be thinking about the next step in your career – this is a challenging role you will be leading teams of peers to deliver complex projects.
Qualification

- Ideally degree level qualified, but not essential for the right person with the right experienceBase Location

The role can be based in anyone of our major offices in the UK (Birmingham, London, Leeds, Manchester, Bristol, Edinburgh/Glasgow) and will include travel; candidates must have a willingness to travel frequently, both domestically and internationally on occasions, with the potential to be away from home for set periods of time.

Assistant Manager – Workforce Transformation & Employee Experience

Location: London

Capability: Management Consulting

Service line: People Consulting

Experience level: Associate/Assistant Manager

Employment type: Full Time


The Team

People Consulting
People Consulting is an integral part of KPMG’s Management Consulting practice. The team draw upon the knowledge of a wide range of in-house experts, as well as collaboration globally with other People Consulting teams, to enable organisational transformation. The team revolutionise the way people are led, managed and developed, to ensure organisations of all shapes and sizes are future-ready.
Client megatrends and challenges which People Consulting is accustomed to dealing with include regulatory changes, disruptive technology, globalisation, changing customer needs, demographics and business impact on the environment.
People Consulting focus upon a number of key areas to support these challenges including: digitally enabled employee engagement; skills and capabilities; agile organisation and workforce; shaping the future of the workforce; people change and leadership capability; value-driving efficient and cost effective HR, powered by tech; predictive insightful people consulting.

The Role
• We are seeking talented individuals with experience in Workforce Transformation to help deliver engagements that design and shape the future workforce and employee experience for our clients, taking a data and evidence led approach
• Our Workforce Transformation team within People Consulting help our clients to navigate complex challenges through identification and adoption of workforce strategy, skills, workforce mix, employee experience, location, change management and more.
• An expanding area for us, and a hot topic for many of our clients, you will have the opportunity to shape our Workforce Transformation offering and develop our capability.
• You will be working closely with FTSE 100 clients across a broad range of industries including Energy, Telecoms, Retail, Life Sciences and Aerospace & Defence.


Key Responsibilities
As an Assistant Manager in our team we will expect you to:
• Work on projects where you will often lead a workstream within in a larger programme, focused supporting our clients with their Workforce Transformation challenges
• Build and manage relationships with clients on a daily basis
• Build your network across KPMG to help promote the services of our team
• Be proactive and enthusiastic in helping us to develop our Workforce Transformation propositions, assets and community
• Be a mentor and/or buddy for more junior or new colleagues to help them develop

The Person

Skills, Qualifications and Experience Required
• You will be a flexible, pragmatic and logical thinker who is excited to work in a project-based environment helping to tackle complex challenges.
• You will have technical experience in helping clients deliver value across a number of our key Workforce Transformation and Employee Experience proposition areas, with experience in at least a couple of the following:
o Workforce Strategy & Operating Model design
o Strategic Workforce Planning for future proofing organisations
o Operational Workforce Planning & Resource Management
o Workforce Analytics & Insights
o Employee Experience and Employee Value Proposition design

Nice to have: If you also have any of the below skills and experience, that is a plus, however we wouldn’t expect you to have all of these:
• Experience working on projects, designing and facilitating workshops, producing outputs and managing stakeholders
• Excel/data modelling skills and/or experience with workforce management and analytics tools such as Microsoft WPA, Kronos, Retain, PowerBI, Tableau, Qlickview, Splunk.
• Experience Design & Design Thinking skills including journey mapping, personas, insights gathering and ideation
• Experience with virtual collaboration tools such as Miro and Sli.do

Director - Marketing Proposition Lead, Connected Customer

Location: London

Capability: Management Consulting

Service line: Customer

Experience level: Director

Employment type: Full Time



The Role

This is a senior leadership role within KPMG’s Customer division – one of the fastest-growing and strategically vital areas of the group. This is a newly created role which will focus on winning and developing profitable client work; leading marketing & customer growth teams to exceed client objectives; and building a world-class powered marketing proposition for KPMG.
KPMG is putting customer-centric transformation at the heart of their strategy – and a highly effective marketing proposition will be an essential component. The current marketing proposition needs strengthening considerably and transforming into a KPMG Powered signature process – therefore this role will balance hands-on delivery with exceptional senior leadership – building the capabilities from the ground up to deliver a world-class marketing proposition whilst simultaneously developing a strong pipeline of customer marketing client opportunities.

Responsibilities

This is a newly created role – with responsibilities aligned to the three critical role objectives:
Winning & developing profitable client work:


Developing a day 1 connected customer marketing proposition for immediate roll-out – quickly understanding client pain points and tailoring high-impact solutions based on superior insight.

Identifying and securing a strong pipeline of marketing-led client opportunities

Supporting cross-functional & market teams’ client work with marketing leadership & expertise throughout the client lifecycle

Leading marketing & customer growth teams to exceed client objectives:

Identifying (internally and externally) and bringing together the right talent mix for each client opportunity

Providing inspirational leadership across multiple teams (KPMG and client side) to ensure the best possible client outcome – whilst creating an environment where our talent can thrive


Building a strong bench of marketing talent within KPMG

Building a world-class Powered Marketing proposition:

Creating a 3-year roadmap to establish KPMG as a leader in customer marketing consulting

Harnessing the customer marketing expertise from across the KPMG group – and sourcing/creating new capability – to launch a Powered Marketing proposition

Acting as the authority on marketing within KPMG and visibly championing and promoting KPMGs marketing credibility externally


Scope of role

The role is a band A (director) within KPMG’s customer division and will support all functions and markets where appropriate

This role will be the proposition stack lead for Marketing within KPMG

Scope of Powered Marketing capabilities: Effectiveness & Optimisation; Capability & Operating Model; Strategy, Planning & Portfolio Mgt; Communications Strategy & Lifecycle; Supplier/Agency Mgt & Audit; Automation, Mar/Adtech.


The Person

A proven marketing leader from either a consulting background or a marketing agency that has extensive sales, solutioning and delivery experience.

An exceptional leader – with proven ability to inspire teams and create environments in which people can thrive. Experience of building and leading cross-functional / market teams across multiple businesses / geographies essential

Substantial knowledge & experience across the customer marketing value chain: insight & strategy, planning, brand, acquisition, value management, retention

Substantial knowledge & experience of marketing operations: target operating model, effectiveness & optimisation, systems & infrastructure (inc martech & MMM), agency mgt, media auditing

Deep understanding of marketing theory – with demonstrable evidence of putting into practice in firms with local and global footprint

Highly analytical – able to digest significant volumes of data & to arrive at impactful and actionable insights. Specific experience of MMM and econometric measurement to drive performance essential

Highly commercial – ability to quickly demonstrate the £value of customer & marketing activity –P&L management experience

Highly credible with c-suite level decision-makers – experience of demonstrating value of marketing to senior finance professionals and selling in customer / marketing strategies based on robust business cases

Large external network – with key decision-makers – in one or more market sectors

Excellent academics in relevant marketing areas


Qualifications

Educated to MBA / postgraduate level

Additional marketing leadership qualifications desirable



Additional Information



The role can be based in anyone of our major offices in the UK (Manchester, London, Leeds, Edinburgh or Glasgow) and will include travel; candidates must have a willingness to travel frequently, both domestically and internationally on occasions, with the potential to be away from home for set periods of time.



Lead Experience Designer (UX)

Location: London

Capability: Consulting

Service line: Connected Technology

Experience level: Manager

Employment type: Full Time


Lead Experience Designer (UX)

Would you like to join a team of highly skilled researchers, analysts and designers who collaborate in developing products and services that make a difference?

The Human-Centred Design (HCD) team in KPMG Technology work with hundreds of organisations worldwide to deliver outcomes that benefit users, consumers and employees and ultimately unlock business value through technology. The beauty of our approach is that it can be applied to any industry or market; we strategize, we discover, we hypothesise, we ideate, we test, we iterate, we deliver and, at every step, we put people and their needs at the heart of our decisions.

Come and challenge our clients to embrace change as we do, continually pushing the boundaries of what is possible. Whether creating new products or helping a business become more relevant to its customers, you’ll be part of a team of creators who design and build with passion and enthusiasm, on deep foundations of research, collaboration and technical capability.

About you
• You are inquisitive, have a passion for design and thrive on challenges
• You are creative and adaptive with a keen mind for collaboration
• You are mature with a lid on your ego and have a good sense of humour
• You enjoy working across a broad range of products, domains, sectors and industries

Responsibilities
• Lead design work streams (managing people and quality of deliverables)
• Project planning, reporting, estimation, and resourcing
• Ideate and create (or oversee) UX deliverables such as personas, journey maps, IA and wireframes
• Create rich high-fidelity compositions incorporating user-experience methodologies
• Create and manage deliverable documentation such as style-guides and visual implementation guides
• Coach peers and junior designers for skills advancement and design process education
• Communicate strategies, design and processes with colleagues, clients and stakeholders
• Build and maintain collaborative relationships with clients, peers, and stakeholders
• Define and maintain ownership of process enhancements and toolkits
• Support business development initiatives
• Adhere to and promote KPMG values and our team ethos to “do the right thing, and do it right”
• Adhere to and promote accessibility standards and ethical design principles
• Adhere to and promote Information Security related processes, procedures and role-based responsibilities

Desired skills and experience
• Significant design-related experience (various industries and B2B experience is a bonus)
• Demonstrable experience of solving complex problems using various design methodologies
• Expertise in a wide range of research techniques and execution of related deliverables
• Expert at executing HCD deliverables, inc. research and design strategies, IA, personas, journey maps, wireframes and designs
• Ability to design and lead workshops with all levels of participants (users to C-levels and execs)
• Strong verbal and written communication skills with the ability to articulate, sell, defend, and receive feedback on work
• Exceptional consulting skills that include leading design-related conversations, surfacing project requirements, building and nurturing good relationship, and fostering environments for open, productive collaboration
• Strong leadership skills, coaching Designers, Analysts, and Development teams on the execution of design related activities
• Skilled in common design tools; Figma, Sketch, Adobe CC (Photoshop, Illustrator) etc.
• Experience with at least one rapid prototyping tool such as Axure, Invision, Proto.io etc.
• Experience with working in a multi-disciplinary Agile environment (in-house or agency)
• Awareness and interest in current technology and design trends
• Strong self-motivation and teamwork skills, with the ability to build momentum and pivot if needed

Lead Experience Designer (UX)

Location: London

Capability: Consulting

Service line: Connected Technology

Experience level: Manager

Employment type: Full Time


Lead Experience Designer (UX)

Would you like to join a team of highly skilled researchers, analysts and designers who collaborate in developing products and services that make a difference?

The Human-Centred Design (HCD) team in KPMG Technology work with hundreds of organisations worldwide to deliver outcomes that benefit users, consumers and employees and ultimately unlock business value through technology. The beauty of our approach is that it can be applied to any industry or market; we strategize, we discover, we hypothesise, we ideate, we test, we iterate, we deliver and, at every step, we put people and their needs at the heart of our decisions.

Come and challenge our clients to embrace change as we do, continually pushing the boundaries of what is possible. Whether creating new products or helping a business become more relevant to its customers, you’ll be part of a team of creators who design and build with passion and enthusiasm, on deep foundations of research, collaboration and technical capability.

About you
• You are inquisitive, have a passion for design and thrive on challenges
• You are creative and adaptive with a keen mind for collaboration
• You are mature with a lid on your ego and have a good sense of humour
• You enjoy working across a broad range of products, domains, sectors and industries

Responsibilities
• Lead design work streams (managing people and quality of deliverables)
• Project planning, reporting, estimation, and resourcing
• Ideate and create (or oversee) UX deliverables such as personas, journey maps, IA and wireframes
• Create rich high-fidelity compositions incorporating user-experience methodologies
• Create and manage deliverable documentation such as style-guides and visual implementation guides
• Coach peers and junior designers for skills advancement and design process education
• Communicate strategies, design and processes with colleagues, clients and stakeholders
• Build and maintain collaborative relationships with clients, peers, and stakeholders
• Define and maintain ownership of process enhancements and toolkits
• Support business development initiatives
• Adhere to and promote KPMG values and our team ethos to “do the right thing, and do it right”
• Adhere to and promote accessibility standards and ethical design principles
• Adhere to and promote Information Security related processes, procedures and role-based responsibilities

Desired skills and experience
• Significant design-related experience (various industries and B2B experience is a bonus)
• Demonstrable experience of solving complex problems using various design methodologies
• Expertise in a wide range of research techniques and execution of related deliverables
• Expert at executing HCD deliverables, inc. research and design strategies, IA, personas, journey maps, wireframes and designs
• Ability to design and lead workshops with all levels of participants (users to C-levels and execs)
• Strong verbal and written communication skills with the ability to articulate, sell, defend, and receive feedback on work
• Exceptional consulting skills that include leading design-related conversations, surfacing project requirements, building and nurturing good relationship, and fostering environments for open, productive collaboration
• Strong leadership skills, coaching Designers, Analysts, and Development teams on the execution of design related activities
• Skilled in common design tools; Figma, Sketch, Adobe CC (Photoshop, Illustrator) etc.
• Experience with at least one rapid prototyping tool such as Axure, Invision, Proto.io etc.
• Experience with working in a multi-disciplinary Agile environment (in-house or agency)
• Awareness and interest in current technology and design trends
• Strong self-motivation and teamwork skills, with the ability to build momentum and pivot if needed

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