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The Team

We offer an end-to-end learning service that combines advisory, specialist content, and learning delivery, building on the capability developed for clients. Our interdisciplinary Connected Learning department aims to create a culture of learning by delivering quality, innovative learning that is easily accessible, embedded to the learner’s role and has a measurable impact. Connected Learning is an emerging, but integral part of our Consultancy practice and brings together KPMG's breadth and depth of subject matter expertise with our learning design and technology skills and capabilities to help improve individual and organisational performance. It is an exciting capability area that seeks to tackle the full breadth of clients’ learning needs. Our work covers a whole spectrum of services at the scale and quality that the market is demanding. By closely monitoring market drivers and learning trends, we have combined a best of breed technology enabled platform with a modular approach, a library of re-usable digital content and a service delivery capability. Our Learning Solutions curriculum is designed to deliver more than just training. A core part of our offering is to help clients make the connection between what their workforce has in terms of measurable skills, what they don’t have and what they need to have. This helps clients realise their immediate and future strategic business aims.
Learning 2020. One of our key learning projects is to work with external partners and Her Majesty's Civil Service to integrate and coordinate service delivery and customer experience of cross-government learning for the United Kingdom’s Civil Servants. As part of this Learning 2020 project, we are responsible for coordinating multiple service providers, tailoring learning content, delivery of ‘off the shelf’ learning products, and measuring impact and effectiveness. We aim to help the Civil Service embrace a culture of learning, increase the range and quality of learning solutions, and improve the value for money of its learning and training interventions. We aim to help the Civil Service provide its staff with a seamless and impactful learning experience that is coordinated and built collaboratively to leverage leading practices and subject matter experts from multiple industries and service providers.

The Team Manager leads a Service Centre team that provides a multifunctional contact centre for learners and suppliers. The Team Manager’s role is to oversee day-to-day client relationship interactions and provide high quality team management and centre administration leading to excellent customer service to support and customer satisfaction. Strong people management skills and experience are essential in coordinating activities and prioritizing day-to-day team tasks and client responses, as well as coordinating with relevant internal stakeholders to leverage in-house expertise and quickly finding solutions to client concerns and issues.The Team Manager will demonstrate experience in operational delivery, performance management, problem solving, and relationship management in a fast-paced, client-driven environment. Strong communication, mentorship, quality assurance, and continual improvement skills are essential.
As a team leader and role model, the Team Manager must embody KPMG’s values and demonstrate a commitment toward the accomplishment of the team’s goals.

The Role and Responsibilities

—Effective and efficient management of the event management process, maintaining relevant Service Levels and mitigating/escalating potential breaches
—Identification of opportunities for improvements to processes and techniques, championing a client service culture
—effective management of financial processes to ensure deadlines are met and revenue flow is maximised
—Identify and communicate MI requirements, effectively utilise MI reports to drive team performance
—Actively protecting the client’s interest at all times in complying with statutory regulations and legislation
—Ensure appropriate risk controls are adhered to by the team
—Day to day management of the team, ensuring effective guidance and communication, resolution of people issues, and that resources can meet current and predicted operational needs
—Implementing and completing quality assurance checks to reduce errors and to minimise risks
—Performance and talent management including succession plans, identifying team training needs and arrange coaching as required to ensure the whole team achieve and maintain competency levels
—Identification of opportunities for improvements to processes and techniques, championing a client service culture
—Adhere to the operational budget
—Initial point of contact for operational issues raised by the client that wouldn’t be dealt with through the complaints procedure
—Ensure committed bookings, within the scope of their influence, that are protected and potential for further bookings maximised

The Person

Knowledge/Skills/Experience
Essential
—Relevant experience of leading, coaching and mentoring a team of comparable size (15)
—Demonstrable experience in operational delivery, providing high levels of customer service Formal accounting qualification
—Proven performance management ability
—Strong communication and stakeholder management skills
—Strong analytical and problem solving skills and the ability to use information to generate creative solutions
—Awareness of relevant legislation, procedures and processes
—Competent level on Microsoft Office tools i.e. Excel, Word, PowerPoint

The Team



KPMG is acknowledged as a leading advisor and professional services provider to the UK Healthcare industry with hundreds of professionals daily supporting our clients across the country. You will be joining a successful and growing team, who are looking to consolidate recent year on year growth and deliver a step change in the size and reach of our practice including growing international revenues. This is an exciting opportunity for talented individuals who are looking to grow their skills and abilities within a well-regarded and rapidly expanding team, offering clear progression opportunities.



We are keen to recruit talented people who have the energy and drive to succeed in a dynamic and challenging environment and who have a passion for delivering excellent service and building strong relationships in healthcare.



The team works in an agile and flexible manner, with plenty of opportunities to develop new skills and gain new knowledge. We are keen to support and develop our people to enable them to be the best they can be.



We believe we are market leaders in promoting diversity and inclusion in the workplace and want to encourage applications from people of all backgrounds and cultures.



Take a look at our website with the link below to see “What Makes Us Different”



http://www.kpmg.com/UK/en/about/WhatMakesUsDifferent/Diversity/Pages/default.aspx




The Role



The successful candidate will join our UK Infrastructure Government and Healthcare (IGH) Data Analytics, as an Analyst based in London. We provide a wide range of data analytics, modelling, data modelling services to our clients in a diverse range of sectors such as health, transport, policing, local and central government



Our services include:



Data Modelling and Analytics



- Interactive data visualisation, presentation and reporting





- Dashboard development, publishing and maintenance








- Advanced analytics including exploiting modern data science techniques like machine learning and applied statistics to extract valuable data driven insights








- Cloud-enabled analytical services








- Requirements gathering and stakeholder engagement








- Agile analytics project management and delivery








- Development and delivery of training in visual analytics solutions







Data analytics strategy design and implementation



- Developing and delivering data strategy, data operating model, data governance or data maturity programmes for public sector clients




- Supporting the implementation of data strategy and digital transformation programmes and initiatives






Business and data modelling



- Data blending and database development





- Cost benefit analysis and financial modelling








- Modelling the impacts of business change, including options analysis, cost optimisation, outsourcing and other operational and financial restructuring








- Transaction modelling (mergers and acquisitions, buyouts, refinancing, bids and bid defence)








- Management and KPI reporting solutions








- Model build and assurance







We work closely with teams across all functions within KPMG, such as Operational Transformation, Transaction Services, Corporate Finance, Restructuring and others. We work on some of the most exciting projects in KPMG, delivering high-quality, flexible and bespoke analytics and modelling solutions for our clients.



Responsibilities







We are looking for an Analyst to join our award-winning and growing team, with technical expertise in data visualisation, analytics, and data modelling. The individual should have data analytics expertise, ideally with some public sector experience.







The Analyst will support projects in the following areas:



- Interactive data visualisation, presentation and reporting





- Business modelling







- Dashboard development, publishing and maintenance








- Cloud-enabled analytical services








- Requirements gathering and stakeholder engagement








- Rapid proof of concept development








- Data strategy and data maturity assessment








- Cost benefit analysis and financial modelling








- Development and delivery of analytics training








- ETL, data blending and database development








- Relational and star schema data modelling







This role offers the candidate the opportunity to develop their knowledge and experience of sophisticated data management and analytics techniques, whilst also developing client-facing, project management and consulting skills. The roles require working to tight deadlines, prioritising workload, project management and providing a high level of client service at all times. The level of responsibility you will be given will depend on your aptitude and willingness to learn and take on new challenges.











Experience:



We would expect the successful candidate to have many of the following experience, attributes or skills:







Core Skills







- An interest in the public sector and public sector data





- Excellent communication skills








- Working knowledge of Microsoft BI technology stack including SQL Server, SQL SSIS, NS Excel, MS Power Query, MS Power Pivot, MS Power BI








- A passion and commitment to developing their technical knowledge in a changing environment and the willingness to share and develop this in others








Desirable requirements



- A numerate (computer science or maths-based) degree





- A relevant professional qualification (e.g. Microsoft SQL Certified Professional)








- An understanding of best-practice approaches to the development of data models in Excel, and SQL (“our modelling tools”)








- Experience with leading data visualisation and analytics tools like Tableau, QlikView, Python or R








- Expertise in delivering best-practice data visualisations and interactive dashboards








- Experience of incorporating business processes and user requirements into dashboards with a consistent workflow and/or actionable insight








- Experience and or an interest in developing and implementing effective data strategies to make more effective use of data








- Positive approach towards problem solving under pressure, including the ability to think through a problem and apply a logical, analytical approach to develop a solution








- The ability to manage time and work independently








- Ability to quickly assimilate information and propose workable solutions








- Ability to describe complex technical issues in a clear non-technical way








- Strong enthusiasm for solving complex problems with our modelling tools








- Strong analytical and interpretative skill








- Sustained attention to detail

The Team



KPMG is acknowledged as a leading advisor and professional services provider to the UK Healthcare industry with hundreds of professionals daily supporting our clients across the country. You will be joining a successful and growing team, who are looking to consolidate recent year on year growth and deliver a step change in the size and reach of our practice including growing international revenues. This is an exciting opportunity for talented individuals who are looking to grow their skills and abilities within a well-regarded and rapidly expanding team, offering clear progression opportunities.



We are keen to recruit talented people who have the energy and drive to succeed in a dynamic and challenging environment and who have a passion for delivering excellent service and building strong relationships in healthcare.



The team works in an agile and flexible manner, with plenty of opportunities to develop new skills and gain new knowledge. We are keen to support and develop our people to enable them to be the best they can be.



We believe we are market leaders in promoting diversity and inclusion in the workplace and want to encourage applications from people of all backgrounds and cultures.



Take a look at our website with the link below to see “What Makes Us Different”



http://www.kpmg.com/UK/en/about/WhatMakesUsDifferent/Diversity/Pages/default.aspx







The Role



The successful candidate will join our UK Infrastructure Government and Healthcare (IGH) data analytics practice as a Lead Developer, working with our Solution Architects, focused on leading the technical development and delivery of our hospital digital and data analytics service solutions. You will hands on day to day lead for technical development, covering coding, technical development and implementation, ensuring solutions are developed in accordance with client specifications. You will also contribute to the successful delivery of other KPMG services across the public sector while establishing a core set of analytics product services of your own related to health and care.



You will manage teams of KPMG developers and technical professionals on and off engagements, providing leadership and coaching to ensure excellent product delivery whilst enabling their future development.



You will have significant and proven experience in managing technical development and build of digital and data solutions end-to-end, particularly within the healthcare and acute hospital provider arena. This will include experience engaging senior technical and non-technical stakeholders and managing complex projects and programmes with multiple work streams. You will have an established reputation as a technical expert, demonstrating the ability to inspire confidence in colleagues and clients alike.



You will drive the development of solutions in line with our core services which include:



Data Modelling and Analytics



- Interactive data visualisation, presentation and reporting





- Dashboard development, publishing and maintenance








- Advanced analytics including exploiting modern data science techniques like machine learning and applied statistics to extract valuable data driven insights








- Cloud-enabled analytical services








- Requirements gathering and stakeholder engagement








- Agile analytics project management and delivery








- Development and delivery of training in visual analytics solutions







Data analytics strategy design and implementation



- Developing and delivering data strategy, data operating model, data governance or data maturity programmes for public sector clients




- Supporting the implementation of data strategy and digital transformation programmes and initiatives






Business and data modelling



- Data blending and database development





- Cost benefit analysis and financial modelling








- Modelling the impacts of business change, including options analysis, cost optimisation, outsourcing and other operational and financial restructuring








- Transaction modelling (mergers and acquisitions, buyouts, refinancing, bids and bid defence)








- Management and KPI reporting solutions








- Model build and assurance







We work closely with teams across all functions within KPMG, such as Operational Transformation, Transaction Services, Corporate Finance, Restructuring and others. We work on some of the most exciting projects in KPMG, delivering high-quality, flexible and bespoke analytics and modelling solutions for our clients.



Responsibilities







We are looking for a Manager to help lead work in our rapidly-growing team with strong technical expertise in data visualisation, analytics, and data modelling. The individual should have a proven track record in leading data analytics projects in Hospitals/Acute Care Providers and have exceptional communication and presentation skills.







The Manager will lead projects in the following areas:



- Interactive data visualisation, presentation and reporting





- Dashboard development, publishing and maintenance








- Cloud-enabled analytical services








- Requirements gathering and stakeholder engagement








- Rapid proof of concept development








- Cost benefit analysis and financial modelling








- Development and delivery of training for visual analytic solutions








- Coding – SQL, Python, R








- ETL, data blending and database development








- Relational and star schema data modelling







This role offers the candidate the opportunity to develop and share their extensive knowledge and experience of sophisticated data management and visual analytics techniques, as well as developing client-facing, project management and consulting skills. The roles require working to tight deadlines, prioritising workload, project management and providing a high level of client service at all times. The candidate will be expected to show clear leadership capability with a track record of developing and coaching people to deliver complex analytics projects.







Experience:



We would expect that prospective Integrated Care Analytics Services Technical Architect would have most of the following experiences or skills:







Core Skills







- Experience of supporting the development and implementation of Hospital/Acute provider digital and data solutions.





- Experience of working in an Acute Healthcare Provider setting.








- A proven track record of delivering complex analytical solutions for healthcare and in particular for Hospitals/Acute Care Providers.








- A numerate (computer science or maths-based) degree








- Excellent communication skills with proven experience of having engaged with clients at a senior and technical level, to include operational managers, IT and Informatics technical leads and clinical and nursing staff.








- Exceptional working knowledge of Microsoft BI technology stack, including SQL Server, SQL SSIS, MS Power Query, MS Power Pivot, MS Power BI








- Excellent knowledge of Microsoft Power BI and data visualisation best practice








- Thorough understanding of best-practice approaches to the development of data models in Excel, Access and SQL (“our modelling tools”)








- Proven expertise in delivering best-practice data visualisations and interactive dashboards








- Thorough experience of incorporating business processes and user requirements into dashboards with a consistent workflow and/or actionable insight

The Team



KPMG is acknowledged as a leading advisor and professional services provider to the UK Healthcare industry with hundreds of professionals daily supporting our clients across the country. You will be joining a successful and growing team, who are looking to consolidate recent year on year growth and deliver a step change in the size and reach of our practice including growing international revenues. This is an exciting opportunity for talented individuals who are looking to grow their skills and abilities within a well-regarded and rapidly expanding team, offering clear progression opportunities.



We are keen to recruit talented people who have the energy and drive to succeed in a dynamic and challenging environment and who have a passion for delivering excellent service and building strong relationships in healthcare.



The team works in an agile and flexible manner, with plenty of opportunities to develop new skills and gain new knowledge. We are keen to support and develop our people to enable them to be the best they can be.



We believe we are market leaders in promoting diversity and inclusion in the workplace and want to encourage applications from people of all backgrounds and cultures.



Take a look at our website with the link below to see “What Makes Us Different”



http://www.kpmg.com/UK/en/about/WhatMakesUsDifferent/Diversity/Pages/default.aspx




The Role



The successful candidate will join our UK Infrastructure Government and Healthcare (IGH) Data Analytics Practice as an experienced Developer, supporting our Lead Developers and Solution Architects with the technical development and delivery of our healthcare provider analytics service solutions. You will provide day-to-day technical development support covering coding, technical development and implementation, ensuring solutions are developed in accordance with client specifications. You will also contribute to the successful delivery of other KPMG services across the public sector while establishing a core set of analytics product services related to health and care.



You will work closely and in collaboration with teams of KPMG developers and technical professionals on and off engagements, to ensure excellent product delivery.



You will have significant and proven experience in supporting technical development and build of digital and data solutions end to end, with exceptional communication and presentation skills. This will include experience engaging with technical and non-technical stakeholders and managing complex project work streams. You will be an established developer with market experience, demonstrating the ability to inspire confidence in colleagues and clients alike.



You will drive the development of solutions in line with our core services which include:



Data Modelling and Analytics



- Interactive data visualisation, presentation and reporting





- Dashboard development, publishing and maintenance








- Advanced analytics including exploiting modern data science techniques like machine learning and applied statistics to extract valuable data driven insights








- Cloud-enabled analytical services








- Requirements gathering and stakeholder engagement








- Agile analytics project management and delivery








- Development and delivery of training in visual analytics solutions







Data analytics strategy design and implementation



- Developing and delivering data strategy, data operating model, data governance or data maturity programmes for public sector clients




- Supporting the implementation of data strategy and digital transformation programmes and initiatives






Business and data modelling



- Data blending and database development





- Cost benefit analysis and financial modelling








- Modelling the impacts of business change, including options analysis, cost optimisation, outsourcing and other operational and financial restructuring








- Transaction modelling (mergers and acquisitions, buyouts, refinancing, bids and bid defence)








- Management and KPI reporting solutions








- Model build and assurance







We work closely with teams across all functions within KPMG, such as Operational Transformation, Transaction Services, Corporate Finance, Restructuring and others. We work on some of the most exciting projects in KPMG, delivering high-quality, flexible and bespoke analytics and modelling solutions for our clients.



Responsibilities







We are looking for an Assistant Manager to join our award-winning and growing team with strong technical expertise in data visualisation, analytics, SQL and data modelling. The individual should have a proven track record of having worked for or with public sector organisations and have exceptional communication and presentation skills, communicating to clients at all levels.







The Assistance Manager will work in the following areas



- Interactive data visualisation, presentation and reporting





- Business modelling








- Dashboard development, publishing and maintenance








- Cloud-enabled analytical services








- Requirements gathering and stakeholder engagement








- Rapid proof of concept development








- Data strategy and data maturity assessment








- Cost benefit analysis and financial modelling








- Development and delivery of analytics training








- ETL, data blending and database development








- Relational and star schema data modelling







This role offers the candidate the opportunity to develop extensive knowledge and experience of sophisticated data management and analytics expertise, whilst also developing client-facing, project management and consulting skills. The roles require working to tight deadlines, prioritising workload, project management and providing a high level of client service at all times. The candidate will be expected to show clear leadership potential with a track record of developing and coaching people to deliver complex analytics projects. The level of responsibility you will be given will depend on your aptitude and willingness to learn and take on new challenges.







Experience:



We would expect that prospective Integrated Care Analytics Services Technical Architect would have most of the following experiences or skills:







Core Skills







- Positive approach towards problem solving under pressure, including the ability to think through a problem and apply a logical, analytical approach to develop a solution





- A proven track record of delivering complex analytical products








- Excellent communication skills with proven experience of having engaged with clients








- Good working knowledge of Microsoft BI technology stack including SQL Server, SQL SSIS, MS Power Query, MS Power Pivot, MS Power BI








- Good working knowledge of Microsoft Power BI and data visualisation best practice








- Proven expertise in delivering best-practice data visualisations and interactive dashboards








- Thorough experience of incorporating business processes and user requirements into analytics solutions with a consistent workflow and/or actionable insight








- A passion and commitment to developing their technical knowledge in a changing environment and the willingness to share and develop this in others







Experience of taking a lead role within a team that has delivered solutions to healthcare

Title: Learning Content Enablement Senior Manager
Grade: Senior Manager (B)
Location: Any UK office (but willing to travel to London Canary Wharf office monthly in the post-Covid 19 working environment)
Contract Type: Permanent full time


The Role

The Learning Content Enablement team are responsible for the use of technology in learning, and are critical to the success of allowing employees to access learning content, from any device or location, moving KPMG to a digitally enabled and seamless virtual and blended delivery mode of learning content. The team purpose is also to govern and recommend policy around all aspects of learning administration, as it pertains to learning systems efficiencies and effectiveness, and the end-users’ experience.
- Develop the strategy and blueprint for all technology solutions that support Learning within the People Function, consulting with the People Function and all relevant Capability stakeholders
- Work with hand-picked external specialists, KPMGs Technology function and global/EMA stakeholders to design and manage integrated solutions, putting the learner at the heart of the experience
- Develop business cases for investment and work with Learning Business Partners to prioritise spend. Consult with HR technology specialists to form an integrated view on solutions that will give maximum return for the whole employee life cycle, connecting learning to the wider employee experience
- Accountable to manage and innovate learning platforms to support KPMGs broader work styles and work modes agenda
- Collaborate with Global Learning Technology and Learning specialists to ensure integrated thinking and solutions, where applicable
- Make policy and best practice recommendations for the use and delivery of effective learning systems’ solutions
- Drive key activities in support of constantly improving the learning technology landscape, including driving learning operations activities and systems taxonomies and rules.
- Design, develop, deliver and evaluate technology based learning, working closely with Learning Design experts and other SMEs/business stakeholders
- Work with suppliers and continually assess external innovations to bring the art of the possible into the learning environment of KPMG
- Manage the relationship with Security and Technology to ensure investment opportunities secure the right resource and prioritisation
- Contribute to the design of learning MI to ensure evaluation and measurement are enabled through technology first
- Manage a small team of advisors/managers to support the delivery of learning operations’ support, including the right MI capability and content, and manage the relationship with KLS on behalf of learning
- Manage MVP and pilot test cases and ensure lessons are built into final solutions
- Work with Learning Operations to ensure new content is transitioned into effect and design a process for de-commissioning old content
- Manage the learning technology and learning operations budgets
Essential Requirements
- Demonstrable experience of working within a technology driven learning enablement role within a large-scale enterprise organisation, ideally Big 4.
- Operates collaboratively across large stakeholder groups to deliver effective outcomes: Leadership Team/ HR / Technology/ Finance / Comms and wider learning function.
- Experience of developing multi-faceted technology driven solutions to deliver effective tailored learning pathways to a diversely skilled workforce.
- Analysis skills: demonstrates capacity to seek and understand true business needs from a learning perspective and develop the appropriate strategy and solutions to deliver against requirements
- Comfortable with complexity and finding a new path or solution, able to challenge accepted wisdom and gain buy in on developing new more effective operating models.
- Demonstrates a deep understanding of learning technology platforms; is able to rationally select the right tool for a specific need and is able to advise (senior) stakeholders the most appropriate path.
- Passion for learning development; aims to build effective and engaging development pathways that has a high take up and engaged user base.
- Ability to establish and build multiple, strong, professional relationships within the People function and Capabilities alike
- Exceptional communication and presentation skills
- Comfortable with handling/interpreting data and presenting data meaningfully for a senior audience.
- Broad Learning and HR technologies background
- Able to manage a small team of direct reports and mange workload c.(1/2)
Desirable
- Degree level education or equivalent