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Microsoft Dynamics Project Manager

Location: London

Service Line: Exceptional Items

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Dynamics 365 for FO Senior Technical Architect

Location: London

Service Line: Exceptional Items

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Head of Service Integration and Management

Location: London

Service Line: ITS

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Dynamics 365 F&O Functional Lead Consultant

Location: London

Service Line: Exceptional Items

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Dynamics 365 CE -Solution Architect

Location: London

Service Line: Exceptional Items

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Dynamics 365 CRM Senior Functional Consultant

Location: London

Service Line: Exceptional Items

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Microsoft Dynamics Project Manager

Location: London

Capability: KPMG Business Services

Service line: Exceptional Items

Experience level: Manager

Employment type: Full Time


At KPMG Microsoft Business Solution we implement best in class solutions for ERP and CRM. We have extensive knowledge and expertise in all areas, enabling us to provide our clients with an integrated end-to-end solution. Our solutions are based on the Microsoft Dynamics range of products which enables us to deliver, powerful, adaptable Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) to our customers. Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. They embrace all departments of a company from finance to manufacturing to customer relationship management, HR and sales, in one single system.

The Role:
The Project Manager runs projects of any size in an efficient and effectivemanner, and is responsible for their delivery within agreed timescales, budgetsand conformance to agreed requirements. This person is also responsible for the efficient utilization of assigned staff and any associated third parties and for ensuring that all project activities conform to the company’s quality management standards and processes.


Plans and manages assigned projects, keeping customer and senior management informed about project progress;
Compiles and agrees the project plan with the client.



Compiles and agrees with the client any Statements of Work in line with contractual arrangements with the client.

Monitors progress against project plan and budget, correcting and / or escalating abnormal situations Maintains the Project Plan, in particular with forecast completion dates and impact analysis;

Tracks actual costs vs plan (using Microsoft project and our internal Dynamics AX time recording system);

Maintains awareness of all ongoing non-trivial problems towards their solution. Ensures that project objectives are met;

Monitors and controls all individuals allocated to the project ensuring that all project activities are carried out in accordance with the appropriate standards. This includes ensuring that activities are planned and executed in line with the KPMG Microsoft Business Solution project delivery methodology;


Manages any third parties that may be involved as sub-contractors within the project, as relevant, and ensures that any deliverables are produced on time, to required quality standards, and in line with agreed commercials; refers as needed to the Program Manager in case any escalations are required.

Ensures Risks and Issues are being correctly assessed and reported. Pro-actively predicts and mitigates risk;
Ensures Decision and Action logs are being maintained from the key project governance meetings;


Ensures the Change Log is maintained and that Change Control is being effectively applied;

Applies solid configuration management principles in managing the overall Project Document library for KPMG Microsoft Business Solution deliverables to be handed over to the client;

Maintains and publishes the project dashboard by obtaining the critical data either directly from internal systems or from the relevant project resources:

Weekly Product Backlog Stats/ Burndown graph / Risks and issues stats / Defect and % complete stats /Task Completion Stats / Change Log Stats

Prepares weekly reports for review by the KPMG Microsoft Business Solution Program Manager, prior to distribution to the client;

Participates in client reporting sessions, including weekly progress review meetings

Tracks actual vs. budgeted costs and effort on a weekly basis;


Plans and monitors any validation activities with the customer to ensure that all requirements are met;

Plans and monitors any internal verification activities, including any reviews, walkthroughs and testing, and versees the correction of non-conformities to ensure quality of all project deliverables;
Plans and monitors release and implementation activities (e.g. release and/or implementation plans, hand over/support documentation, etc.);


Works very closely with the Solution Architect on an ongoing basis in ensuring the overall quality of deliverables prior to release to the client;

Receives, analyses and co-ordinates the implementation of project/system live changes requested by the customer when applicable;

Addresses all project customer satisfaction issues, escalating feedback as necessary for further action;

Participates in KPMG Microsoft Business Solution resource management, utilisation and capacity planning processes. Liaises with the Resource Manager and other Project Managers to ensure optimum utilisation of allocated resources in line with contracted commercial endeavours;


Contributes towards continuous refinement and improvement of our best practice project delivery methodology Liaises with peers to provide assistance and convey lessons learnt as required, in order to promote and improve the overall program and project delivery capabilities of KPMG Microsoft Business Solution;

Tracks any sub contracts and work orders in consultation with the finance function;

Liaises with the purchasing department to in raising Purchase Orders to cover approved work orders;

The Person:



An established Project Manager with a proven track record of delivery of software implementation projects. Full lifecycle implementation experience is required;

Experience managing third party sub-contractors, ideally including independent software vendors (ISV’s);
Proven successful delivery of projects exceeding 750 man-days in services delivery effort;
Experience in managing teams of more than 10 staff;
Very strong Microsoft Office skills particularly with Microsoft Project, Excel and SharePoint;



Prince 2 Practitioner / certified APM professional preferred;


Experienced in Agile project management, ideally with direct experience and knowledge of tools including Jira, VSTS, TFS, and of methodologies including Scrum and Kanban;
Ideally experience and specialism in ERP and / or CRM implementation projects, preferably utilising the Microsoft stack;


Excellent time management skills with demonstrable experience of working under pressure to tight deadlines and managing a high workload with conflicting priorities;

Excellent interpersonal skills and the ability to influence and manage a range of relationships in a complex environment;

Strong communication skills (verbal, written and listening): an ability to present information concisely, to communicate in a manner applicable to all levels;

Able to produce high quality and professional presentations;


Excellent attention to detail and ability to ensure documents are consistent in language, terminology and style;

Flexible approach to work with a focus on delivery to deadlines and high standards;


Ability to handle highly confidential information with tact and discretion;




Dynamics 365 for FO Senior Technical Architect

Location: London

Capability: KPMG Business Services

Service line: Exceptional Items

Experience level: Manager

Employment type: Full Time


We are looking for an experiencedDynamics 365 for Finance and Operations (D365FO) Senior Technical Architect tobe accountable for the technical design of D365FO solutions and the supportinginfrastructure. You will work closely with both the functional team and theclients of KPMG Microsoft Business Solution. Your day-to-day function willrequire you to work closely with Consultants in designing solutions tailored tothe customers’ requirements, which are often large-scale enterprise D365FOprojects. This will require you to take a hands-on approach in designing andleading the technical implementation of Dynamics products, working with bothonshore and offshore development teams. You will need to demonstrate aneffective balance between management skills and a broad range of technicalskills.



The D365FO SeniorTechnical Architect is a key role to KPMG Microsoft Business Solution. It is adynamic and exciting opportunity to join a rapidly developing business areawithin an established and market-leading global firm that is KPMG MicrosoftBusiness Solution.



Roles and Responsibilities




The
D365FO Senior Technical Architect will lead the technical delivery of
D365FO;



Be a champion for technicalsolutions on the Microsoft platform with a strong understanding of Dynamics
D365FO development practices, and a good knowledge of otherdevelopment techniques;



Provide capability to developsector specific templates to enhance the out of the box
D365FO functionality, giving KPMG Microsoft Business Solutiona unique selling point and also a resalable asset;



Deliver high quality developmentservices to clients;



Work closely with the architectureteam to design and develop our most complex customer needs, providingdevelopment only where these requirements cannot be met through configuration -Creating high quality and sustainable client solutions and project documentation;



Deliver training needs within theteam and coach junior staff members;



Deliver all consultancy accordingto the KPMG Microsoft Business Solution Project Methodology, ensuring that allsoftware applications are implemented successfully according to the projectplan;



Meet and exceed customerexpectations of business knowledge, skills and behaviour;



Identify business/project risk andmitigate or communicate as necessary;



Communicate progress updates torelevant parties both formally and informally;



Participate in pre-salesactivities as requested;



Support practice developmentactivates such as defining and configuring industry specific templates;



Carry out additional duties as mayoccur from time to time as instructed and agreed by the Directors;



In all activities, ensure timelycompletion of internal processes and mandatory training;



Represent KPMG Microsoft BusinessSolution in a professional and positive manner at all times.




Qualifications and Skills



Excellent written and verbal communication skills;

Excellent presentation and consultancy skills;


A minimum of 4-years hands-on experience withDynamics AX 2012 and 2009, including appropriate certification;


Experience with or exposure to Dynamics 365 will beconsidered a strong positive;


Experience of using PowerApps, LogicsApps, CommonData Service and other Azure Services.


Knowledge of Lifecycle Services and Visual StudioTeam Services


Experience in other technologies such as SQL,PowerBI, SharePoint along with a good knowledge .Net;


Knowledge of end to end D365FO implementation;


Experience with D365FO interfacing and integration;


Knowledge in gathering technical requirements;


Knowledge of Agile and other Sure Stepmethodologies;


Good understanding of functional capabilities ofD365FO – including certification in one of the following:


-
Financials


-
Human Resources


-
Project Management and Accounting


-
Procurement & Sourcing


-
Trade & Logistics


-
Retail


-
Others


Experience in responding to RFPs and RFQs would bebeneficial.


Knowledge of best practices for working withoffshore teams;


Graduate from a top University;


A relevant degree within a computationaldiscipline.



Experience and Background



Expertise in providing development solutions in aD365O environment; Extensive experience as an ERP consultant;


Experience with D365O in a Development Consultingrole;


Experience of at least two large scale ERPimplementations;


Adept at Business Requirement Analysis with a focuson reducing development effort;


Pre-sales experience;


Excellent presentation and demonstration skills;


Business process mapping, modelling anddocumentation knowledge;


Experience of mentoring junior and offshore staff










Head of Service Integration and Management

Location: London

Capability: KPMG Business Services

Service line: ITS

Experience level: Senior Manager

Employment type: Either Full Time Or Part Time



The team

Part of our technology organisation, this is a delivery-focused role, we are seeking an experienced and highly motivated SIAM Delivery Lead with service delivery management experience in a multi-supplier environment. The SIAM Delivery Lead is a multifaceted leadership role in a multi-supplier ecosystem supporting the implementation and management of the SIAM organisation, processes, and policies.
The successful candidate will be responsible for leading a team of functional leads through the implementation, maintenance and delivery of the Multisource Integration (MSI) and ITSM Service Operations.

The role

- Lead and develop the service integration and management (SIAM) capability within our technology organisation to deliver a model to manage our supply chain and a coherent and high-quality business experience.
- Design and implementation of an overall Service Integration and Management strategy in conjunction with other Technology leaders.
- Foster strong and enduring relationships across technology to support leaders and teams as they adopt and operate the model day to day.
- Be an energetic advocate for collaboration across teams to realise improvements in service, efficiency, quality and value with partners across our supply chain and the services delivered to our business.
- Understand the KPMG business and the impact of the ecosystem on its ability to succeed
- Support the organisational change initiatives required to transition the customers operations to the commercial-based SIAM ecosystem model
- Manage the transition and design of the SIAM organisation to an operational state, including any required staffing, processes, and strategic direction
- Oversee the SIAM functions including ecosystem governance, customer engagement, service transition, and performance management
- Optimise the overall operation of the ecosystem services, managed service providers, and processes to create and increase value for the customer
- Engage with the KPMG business at the enterprise architecture level to strategically align the demand for new technical capabilities and the services provided the ecosystem
- Collaborate with other ecosystem support functions such as Situational Awareness as a Service, Operations to manage the cross-functional processes required for seamless service delivery
- Directly support the Program Manager to ensure that all SIAM programmatic level responsibilities (e. g., staffing, programmatic deliverables, monthly reporting, ad hoc requests, etc.) are completed in a timely, accurate, and quality manner
People Responsibilities:

- Be ultimately accountable for the performance of all UK and any off-shore resources, whether in a direct or in-direct reporting line
- Ensure all teams are compliant with performance management frameworks, information security standards, training requirements, risk, ethics, and behaviour and diversity guidelines
- Goal setting oversight to ensure high standards of SMART objectives
- Ensure adequate career guidance / counselling is in place to support teams
Your Responsibilities will include:

- Overall responsibility for end to end performance management of all suppliers acting as the supplier manager and internal service providers under the remit of SIAM with operational management as per the SLA’s and OLA’s respectively
- Develop a deep understanding of KPMG’s strategy, competitive advantage, operating businesses and ways of working
- Understand the key financial drivers and dynamics driving business growth and our business goals
- Develop and maintain strong and supportive relationships with internal stakeholders across Solutions and Delivery.
Manage the design of and transition to the new SIAM organisation
- Responsible for the design, implement and maintain of SIAM policies, processes and procedures
- Facilitating regular Service reviews with all suppliers to maintain a healthy, mutually supportive working relationship between KPMG and all suppliers
- Managing the payment of service credits in line with contractual terms and conditions in response to poor performance of contractual breaches etc.
- Design the ITSM tooling strategy including master data management and workflows.
- Defines, documents, maintains and communicates clear/unambiguous roles and responsibilities for the services and involved internal and external parties
- Oversee multisource functions such as supplier portfolio governance, the voice of the supplier surveys and activities and service transition processes.
- Lead the Service Integration & Management (SIAM) Team to deliver successful business outcomes while generating a strong team culture that promotes collaboration, innovation and a customer-centric approach.
The person

- Must have extensive Service Delivery Management experience
- An understanding of cloud infrastructure i.e. Amazon Web Services (AWS)
- Candidate must be pro-active and a team player, but capable of working effectively independently or with limited support.
- Experience in working with both Agile and Waterfall methodologies
- Strategy & roadmap creation and promotion
- Must be able to operate in a rapidly changing, very complex and technical environment.
- AWS and Azure exposure would be advantageous.

Dynamics 365 F&O Functional Lead Consultant

Location: London

Capability: KPMG Business Services

Service line: Exceptional Items

Experience level: Manager

Employment type: Full Time


We are looking for an experienced Dynamics 365O Functional Lead Consultant with experience in functional analysis of large-scale enterprise Dynamics 365O with a hands-on approach and thorough experience in end to end implementations, along with interfacing and integration of Dynamics AX products. Consultancy experience is a must as this role will entail continuous interaction with clients, managing onshore consultants while also working with both onshore and offshore development teams. This role will also require a level of interaction for presales activities around the Dynamics AX platform. You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff.

This role is therefore kingpin to KPMG Microsoft Business Solutions customer delivery of Microsoft Dynamics 365O solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that is KPMG Microsoft Business Solutions.

Responsibilities

— Experience with Dynamics 365 for Operations (D365O) or AX2012 with at least a minimum of 10 years
— Along with experience in end to end implementations
— Experience with (D365O) interfacing and Integration
— Experience in consulting and very good presentation skills
— Knowledge in gathering technical requirement
— Beneficial to know LCS and VSTS
— Experience responding to RFPs and RFQs is a must
— Experience in mentoring consultants is a must

Requirements:

Qualifications and Skills
— Microsoft Dynamics (preferably including D365O) implementation experience including the following modules and areas
— General Ledger
— Accounts Receivable
— Accounts payable
— Cash and Bank Management
— Budgeting
— Project Management and Accounting
— Fixed Assets
— Management Reporter
— Financial Consolidation and elimination experience
— Experience with electronic banking file needs
— Advanced knowledge in Financial workflow or journal approval
— Outstanding understanding of Accounting processes, principles, functionality & systems
— Microsoft Dynamics certifications
— Solid Finance background (ACA/ACCA/CIMA part qualified or qualified is desirable but not
essential)
— Experience with Business Intelligence (BI) a plus

Soft Skills:

— Exudes confidence
— Works independently as well as in a team environment
— Acts with professional demeanour
— Manages time and multiple tasks accordingly
— Thinks clearly and calmly under pressure
— Solves complex problems with creative solutions
— Places emphasis on client satisfaction
— Desires to constantly assess and incorporate new technologies and software into their
skillset
— Promotes the Values of our company
— Leads people and helps to grow them in their role



Dynamics 365 CE -Solution Architect

Location: London

Capability: KPMG Business Services

Service line: Exceptional Items

Experience level: Senior Manager

Employment type: Full Time


Job Description




We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be on all presales activities around the Dynamics 365 platform as well as methodology diagnostics and high-level solution architecting. You will also contribute to proposal development and provide input in business development while mentor junior andoffshore staff.



This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that is KPMG Microsoft Business Solutions.



Responsibilities





The Solution Architect will lead the delivery of our Microsoft Dynamics 365 solutions



Be a champion for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology




Have an exceptional understanding of Dynamics 365 technical and functional capabilities





Lead the design and development of sector specific templates to enhance the out of the box Dynamics 365 functionality, giving KPMG a unique selling point and also a resalable asset






Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements







Define training needs within the team and coach other team members








Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan.









Meet and exceed customer expectations of business knowledge, skills and behaviour.










Identify business/project risk and mitigate or communicate as necessary.











Ensure progress updates are communicated to relevant parties both formally and informally.












Identify practice development activities and help in defining how these will be delivered













Carry out additional duties as may occur from time to time as instructed and agreed by Directors.














In all activities, ensure timely completion of internal processes and mandatory training.















Represent KPMG Crimsonwing in a professional and positive manner at all times.
















Qualifications and Skills







Deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 365



Deep understanding of Azure and cloud technologies,.Net development and PowerBI.




Broad understanding of software development lifecycle,development management, release management, data migrations, cut-over planning and early live support.





Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement – including core solution of Accounts, Contact and Activity management and at least one of the following:





- Sales Management






- Marketing automation







- Project Services Automation








- Customer Service Management









- Field Services












Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive),
including:












- Azure SQL / SQL Server













- PowerApps, LogicApps, Flow and Common Data Service














- Visual Studio Team Service

















Knowledge of best practices for working with offshore teams


















Experience of Agile Methodology




















Certification in TOGAF or Zachman Framework would be beneficial





















Knowledge of other Marketing products are desirable





















– Click Dimension or Adobe Marketing Cloud






















Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable























Graduate from a top University

























A relevant degree within a computational or business discipline


























Minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;


























Experience and Background






























Expertise in providing both out of the box and development solutions in a Microsoft Dynamics 365 environment; Extensive experience as CRM consultant



Ability to lead engagements and present to the C-Suite stakeholders.




Experience with Dynamics 365 in a Lead Design Consulting role





Experience of large scale CRM implementations







Adept at Business Requirement Analysis with a focus on reducing development effort and simplifying delivery








Pre-sales experience









Excellent presentation and demonstration skills










Business process mapping, modelling and documentation knowledge











Experience of mentoring junior and offshore staff














Dynamics 365 CRM Senior Functional Consultant

Location: London

Capability: KPMG Business Services

Service line: Exceptional Items

Experience level: Manager

Employment type: Full Time



Roles and Responsibilities

■ The CRM Functional consultant will perform customer delivery of the various modules of Dynamics CRM working closely with client teams and business stakeholders;
■ Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery teams;
■ Interface effectively with other members of the delivery team and the solution Architect to ensure that the CRM solution meets client’s requirements;
■ Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations;
■ The creation of high quality and sustainable client solutions and project documentation including support for testing activities;
■ Deliver all consultancy and configuration work according to KPMG project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget;
■ Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations;
■ Work on the creation of KPMG Dynamics 365 solutions and industry templates;
■ Meet and exceed customer expectations of business knowledge, skills and behaviour;
■ Identify business/project risks and mitigate or communicate as necessary;
■ Communicate progress updates to relevant parties both formally and informally;
■ Support practice development activities such as defining and configuring industry specific solutions;
■ In all activities, ensure timely completion of internal processes and mandatory training;
■ Work on own initiative and with minimal support if needed;
■ To carry out additional duties as may occur from time to time as instructed and agreed by the management team;
■ Represent KPMG in a professional and positive manner at all times.


Qualifications and Skills

■ Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable;
■ Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors;
■ Knowledge gained through previous experience covering Microsoft Dynamics CRM 2013, 2015 and 2016 (both online and on premise). Dynamics 365 knowledge is an advantage;
■ Ideally a minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;
■ Detailed knowledge and understanding of all CRM functional areas including Sales, Marketing, Customer Service and Contact/Case Management;
■ Good understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions;
■ Good understand of Microsoft Dynamics CRM Accelerators, industry templates and add-ons.


Experience and Background

■ A proven track record of successful implementation of a number of solutions within large client companies, preferably across a number of business verticals;
■ A proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution;
■ Experience of consultancy roles in software delivery;
■ Experience in a delivery-orientated IT environment using waterfall and agile methodologies;
■ Adept at Business Requirement Analysis;
■ Experience in supporting pre-sales activities is an advantage;
■ Project documentation experience especially for work packages to be implemented by offshore teams;
■ Business process mapping, modelling and documentation knowledge.



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