I'm looking for

We are looking to appoint a Manager to run the Office of the UK CTO. You will support the CTO by helping to prepare for key meetings, and by helping to manage the portfolio of activities in the wider Strategy & Architecture function, e.g. by developing programme and project plans, ensuring that risks, issues and dependencies are properly managed, and ensuring that we hit our target outcomes on time and on budget.

Key meetings incl. the monthly CTO Forum, which brings together CTOs from the Firm’s Capabilities (Audit, Tax, Consulting, Deals and KBS); technology ‘deep dives’ and workshops; and project-specific updates. In each case, clear agendas, content and outcomes are required, and you will need to generate content and liaise with other content providers to ensure the timely and effective completion of work for presentation.

You will play an important role in shaping and coordinating the work of our CTOs, helping to transform KPMG UK into a Firm that takes maximum advantage of technology, whether that’s through our client service offerings or our internal processes.

You will need to partner with your Senior Manager, CTOs and the Head of Strategy & Architecture, helping them to solve complex, often ambiguous problems. You will gain exposure to senior leaders across the Firm and experience of digital transformation programmes and technologies.

The Role

•Liaise with Capability CTOs to help shape & coordinate work
•Assist your Senior Manager with problem solving, e.g. determine metrics for technical debt; approach to technology decommissioning
•Help prepare content for monthly CTO Forums, incl. frameworks for development of roadmaps and initiative portfolios
•Help to prepare for technology deep dives, e.g. in data, Cloud strategy and adoption, portals, etc. to shape cross-capability use of technology
•Work with Global and/or US counterparts, colleagues in CIO Advisory and industry analysts to leverage existing work
•Work with PMO, Enterprise Architects and Programme Managers to ensure that issues are escalated to the Head of Strategy & Architecture as required
•Support specific workstreams & present findings at the CTO Forums and other meetings

Leadership & Management:
Roles and reporting structure being defined; this is a programme role, however, and not likely to involve significant management of direct reports; it is more likely that you will need to manage and influence people in the wider business.

Stakeholder interaction & challenges:
Will have some interaction with senior stakeholders, incl. Directors, Partners and ExCo members. Influencing skills are critical as most people you need to work with occupy roles in other parts of the Firm, over which we have less influence.

Impact, Risk, Accountability & Governance:
This role has both Firm-wide and Capability-specific impacts. One of the key outcomes of the Office of the CTO is therefore a process via which technology and transformation risk can be tracked and governed. Without this control framework, there is a risk that we make sub-optimal investment decisions regarding technology transformation, which could then lead to poor outcomes for our clients, colleagues and other stakeholders, incl. data loss, reputational damage for the Firm, lack of transformational agility, high running costs, and potential write-downs or write-offs.

The Person

Essential
•CIO Advisory / technical projects and programmes for clients
•Project / programme management experience, with ability to manage complex dependencies & broad range of stakeholders
Desirable
•Experience of technology risk management

Expertise / Technical role requirements
Essential•
Understanding of one or more KPMG Capabilities & functions
•Broad (not necessarily deep) understanding of technology domains and concepts, e.g. incl. Cloud, data, infrastructure, application services, business applications, etc.
•Good understanding of business architecture concepts, e.g. operating models, business capability models, etc.

Desirable
•Understanding of Lean (Six Sigma)
•Understanding of IT risk management incl. control frameworks

Skills:•Adaptable and nuanced influencing skills
•Good problem-solving skills; focus on ‘80/20’ approach
•Good presentation skills, e.g. ability to clearly frame the ‘What? So what? And now what?’ both verbally & through PowerPoint
•Ability to take initiative and work without explicit direction for reasonable periods; desire to ‘get stuck in’
•Flexible and able to respond to rapidly changing requirements
•Non-hierarchical, friendly approach
•Comfortable with ambiguity
•Appetite for learning

Title: Learning Content Enablement Senior Manager
Grade: Senior Manager (B)
Location: Any UK office (but willing to travel to London Canary Wharf office monthly in the post-Covid 19 working environment)
Contract Type: Permanent full time


The Role

The Learning Content Enablement team are responsible for the use of technology in learning, and are critical to the success of allowing employees to access learning content, from any device or location, moving KPMG to a digitally enabled and seamless virtual and blended delivery mode of learning content. The team purpose is also to govern and recommend policy around all aspects of learning administration, as it pertains to learning systems efficiencies and effectiveness, and the end-users’ experience.
- Develop the strategy and blueprint for all technology solutions that support Learning within the People Function, consulting with the People Function and all relevant Capability stakeholders
- Work with hand-picked external specialists, KPMGs Technology function and global/EMA stakeholders to design and manage integrated solutions, putting the learner at the heart of the experience
- Develop business cases for investment and work with Learning Business Partners to prioritise spend. Consult with HR technology specialists to form an integrated view on solutions that will give maximum return for the whole employee life cycle, connecting learning to the wider employee experience
- Accountable to manage and innovate learning platforms to support KPMGs broader work styles and work modes agenda
- Collaborate with Global Learning Technology and Learning specialists to ensure integrated thinking and solutions, where applicable
- Make policy and best practice recommendations for the use and delivery of effective learning systems’ solutions
- Drive key activities in support of constantly improving the learning technology landscape, including driving learning operations activities and systems taxonomies and rules.
- Design, develop, deliver and evaluate technology based learning, working closely with Learning Design experts and other SMEs/business stakeholders
- Work with suppliers and continually assess external innovations to bring the art of the possible into the learning environment of KPMG
- Manage the relationship with Security and Technology to ensure investment opportunities secure the right resource and prioritisation
- Contribute to the design of learning MI to ensure evaluation and measurement are enabled through technology first
- Manage a small team of advisors/managers to support the delivery of learning operations’ support, including the right MI capability and content, and manage the relationship with KLS on behalf of learning
- Manage MVP and pilot test cases and ensure lessons are built into final solutions
- Work with Learning Operations to ensure new content is transitioned into effect and design a process for de-commissioning old content
- Manage the learning technology and learning operations budgets
Essential Requirements
- Demonstrable experience of working within a technology driven learning enablement role within a large-scale enterprise organisation, ideally Big 4.
- Operates collaboratively across large stakeholder groups to deliver effective outcomes: Leadership Team/ HR / Technology/ Finance / Comms and wider learning function.
- Experience of developing multi-faceted technology driven solutions to deliver effective tailored learning pathways to a diversely skilled workforce.
- Analysis skills: demonstrates capacity to seek and understand true business needs from a learning perspective and develop the appropriate strategy and solutions to deliver against requirements
- Comfortable with complexity and finding a new path or solution, able to challenge accepted wisdom and gain buy in on developing new more effective operating models.
- Demonstrates a deep understanding of learning technology platforms; is able to rationally select the right tool for a specific need and is able to advise (senior) stakeholders the most appropriate path.
- Passion for learning development; aims to build effective and engaging development pathways that has a high take up and engaged user base.
- Ability to establish and build multiple, strong, professional relationships within the People function and Capabilities alike
- Exceptional communication and presentation skills
- Comfortable with handling/interpreting data and presenting data meaningfully for a senior audience.
- Broad Learning and HR technologies background
- Able to manage a small team of direct reports and mange workload c.(1/2)
Desirable
- Degree level education or equivalent

KPMG provides Audit, Tax and Advisory services to clients with these client-facing functions supported by a central function, KPMG Business Services (KBS). Within KBS, the firm has an established Procurement function resourced with qualified procurement professionals, supported by an outsourced procurement services provider, responsible for supporting the firm’s £450m+ expenditure on bought-in goods & services.



The Procurement function‘s objectives are:

- To be regarded as an invaluable business partner by the firm’s Infrastructure functions (in particular Facilities, HR , Marketing and IT) and by the wider business functions (Audit, Tax, Advisory and Markets)
- To drive the continuous improvement of third-party goods & services and minimise the risks associated with commercial contracting activities through the application of best-practice procurement across the firm
- To support the business with technology investments to enable profitable revenue growth
- To deliver year-on-year financial benefit to the firm


Overview of the Position


Procurement’s sourcing activities are managed by three core category teams; Corporate Services (Facilities & Marketing Services, HR & Professional Services), Technology Services and Travel Services. The Head of Technology Category, reports to the Chief Procurement Officer.

Technology spend overall for KPMG LLP is circa £90m per annum, incapsulating both internally and externally focussed Technology spend. Whilst internally focussed Technology spend represents a large proportion of this spend, the externally focussed technology spend, also encompasses a revenue exposure as the services are more directly associated to external KPMG client delivered solutions.

The Head of Technology Category is responsible for maximising the contribution of the Technology Services category to the firm. Leading and working together with the retained KPMG procurement leadership team and outsourced Procurement service provider to provide commercial, contractual and risk management expertise to the firm’s KBS and Client facing functions, including Client facing teams including Technology, Tax, Audit, Risk and Management Consultancy capability groups.

Providing strategic support of the key stakeholders and budget-holders responsible for expenditure and supplier relationships in related category supply chains. Stakeholders will operate in multiple business market sectors and deploy a broad range of services and solutions often underpinned by third party technologies and via strategic business partnerships.



The Head of Technology Category main responsibilities are:


Relationship Management

- Develop and deliver strategies which deliver enablement-focussed sourcing and commercial advisory expertise to KPMG Client-services teams to provide a low-friction procurement service which optimises quality, cost, and time to market outcomes for KPMG and its Clients.
- Delivering quality client service careful management of potential tensions between business requirements and the application of procurement best practice
- Operate as a trusted business advisor to the Technology function and become accepted as an integral member of the internal functions’ governance and management structure
- Contribution to the overall strategic direction of Procurement through active participation on the Procurement Leadership Team (PLT)

People Management

- Where applicable, provide management & leadership of category team resources (direct and remotely deployed). Activities may include implementation of Managing for Excellence methodologies in respect to recruitment, staff retention and personnel development (including goal-setting & appraisal) and optimal allocation of resources to projects & activities. People management responsibilities will not apply in respect to the outsourced providers’ resource.

Strategy and Innovation

- Strategic management of the category including analysis, planning, target-setting and performance monitoring, working in conjunction with the outsourced provider to seek the optimum strategic approaches and maximising value add.
- Embedding wider Firm or team-driven innovation into category management and client support activities

Execution

- Execution of a category plan; oversight and effective management of all sourcing & contracting activities (including support of applicable client activities & projects, contract renewals, extensions, variations, terminations etc.) and category development activities
- Application of the firm’s independence & reciprocity policies, and application of the department’s standard processes, tools, templates & systems to all sourcing & contracting activities
- Appropriate consideration of CSR & diversity criteria in all sourcing & contracting activities and active participation in the firm’s Sustainable Procurement & CSR Programme

In particular the position requires:

- Broad procurement experience with a proven track-record of successfully delivering and/or contributing to the development & implementation of procurement solutions across the spectrum of people, policy, process, systems etc.
- Proven track-record of successfully creating category strategies, leading and executing sourcing projects within the Technology category to deliver quality, service risk and commercial benefits across the spectrum of IT software (purchase, development, support), hardware & infrastructure (End User Services, Server/Storage, Data Centre & Cloud), services (applications development, on & off-shore managed services, support & maintenance, integration services etc.) and Network & telecoms (voice, data, mobile, networks) etc.
- Service-centric approach, evidence of using commercial acumen as well as a clear understanding of objectives and priorities to consistently deliver positive outcomes for Stakeholders, including the realisation of solutions delivered both internally and directly to a client of the firm.
- Experience in complex solutions and services engagements, including strong experience in complex Information Protection and Risk Assurance processes
- Experience of working in a leveraged Procurement function, supported by an outsourced provider, within a blended delivery service of both on-shore, nearshore and off-shore

Qualifications and Experience

- Preferably a fully qualified member of applicable national Procurement institute (e.g. CIPS, NEVI etc.)
- Substantial demonstrable experience in procurement or equivalent commercial roles, preferably with the majority within the Technology Services category, with direct exposure leading innovative Technology solutions
- Relevant industry experience; Professional Services, Financial Services etc.

Title: Head of People Operations (Director)

Grade: Director (A)
Service Line: OEH – KBS
Reporting to: Head of Operational Excellence
Location: Watford (+ Canary Wharf ) and remote working
Reports: c.200 total.

The People Operations Hub provides both administrative and advisory HR support to our UK Business and through our service pledge, underpins our overall people strategy and vision. We are a busy team covering operations to support our people from Partner to Graduate, ranging from recruitment of senior hires, working with Learning Business Partners to deliver courses through to arranging interviews, providing references, managing employee lifecycle changes, and supporting onboarding and offboarding. We are consistently looking for ways to improve on the expectations of our customers across the business with the service we deliver.
The operation consists of an onshore people operations team, an offshore BPO provider and an internal outsource.

Role Description


You will be empowered to lead and manage the delivery of our People Operational Excellence Hub (OEH): this will include managing operational services for Recruitment (Talent Acquisition / Student), Learning Operations, HR Contact Centre, Employee Lifecycle Administration, HR Advisory, Immigration and Client screening. You will be responsible for delivering services across all levels of the business ranging from our Partner group to graduates and also managing 3rd party providers in helping us to provide an effective service within a set framework.

Working collaboratively with the wider function this role will see you will develop and drive operational excellence, ensuring services provided are fit for purpose, client focused and progress the overall UK People agenda.

Taking budget responsibility, this role requires a continual focusing on developing and managing the service delivery to agreed SLAs and within budget limitations. We will need an individual who can demonstrate this ability to focus on improvement of service delivery and achieving incremental improvements to costs and quality of service.

We recognise that working in collaboration within our teams and with wider business stakeholders is critical to our success, so building and sustaining effective relationships with key internal (Partners though to graduates) is a key requirement in our search, as is demonstrating all of the firms values at all times.


The Role

- Drives forward pragmatic and creative solutions for clients that differentiate KPMG
- Operates as an ambassador for KPMG internally and externally
- Disseminates knowledge and expertise
- Draws upon interdependencies between different functions to improve KPMG performance and effectiveness
- Invest in developing and retaining our most talented, motivated people.
- Work with key HR and KBS OEH stakeholders and potential vendors to operationalise solutions
- Responsible for change management and transition of services into the OEH, inc. identifying service efficiencies to improve service
- Oversee the delivery of timely, effective and high quality service across the shared service operation (inc. 3rd party providers)
- Improve capability across the operation with sustainable development programme in place for all colleagues and management roles.
- Respond to customer feedback, dealing with escalations and takes steps to prevent recurrence.
- Manage the implementation and change into business as usual service delivery of a series of HR transformation projects across process and technology
- Build and develop close working relationships with key stakeholders /leadership teams to support a collaborative service culture. Pro-active management of all stakeholders, especially the expectations of senior leaders and management within the firm.
- Provide senior leadership to the OEH team, ensuring that effective relationships are built and maintained across the team and wider business.
- Maintain and manage vendor budgets against commercial terms and the operations budget against the plan.
- Manage and review the performance of the 3rd parties based on agreed contractual SLAs and performance measures. Utilising the SRM Governance model to ensure continuous improvement, innovation and best in class benchmarking consistently delivers improvements to the quality and value of service delivery. Drive cultural awareness within the Vendor’s organisation, to better align values, core behaviours and service deliverables.
-
- The Person
- A Transformation leader driving to deliver the transformation across HR.
- Deputise where required on behalf of the Head of OEH as required
- Proactively builds as well as lead teams from different areas to tackles shared problems and issues
- Creates an environment where people are supported to innovate and experiment
- Demonstrates personal presence and earns trust and respect
- Helps others to understand how they can exceed expectations and contribute to the overall business strategy
- Communicates a compelling vision that motivates and inspires others
- Demonstrate influential and adaptable style of leadership, and maintain integrity when dealing with complex situations arising from risk, issue and change management.
- Be a key leader, advocate and representative for the entire People function and undertake leadership responsibilities accordinglyEssential requirements:
- Demonstrable significant experience in the operational management of a large HR Shared Services environment within the UK across all disciplines within a large, complex and fast paced enterprise level organisation.
- Proven credibility to lead a key function and provide leadership and direction during a period of change.
- Experience of partnering with the business at a senior level as well as knowledge and experience of operational delivery.
- Experience with managing large budgets.
- Fluent written, oral communication and presentation skills, with the ability to communicate complex ideas in a focussed, simple and commercially relevant manner.
- Change and project management skills and results orientated.
- Effective influencing skills (able to build business partner relationship) with the ability to challenge at all levels. Works collaboratively, with ability to influence at a senior level and manage complex stakeholder relationships.
- Leadership skills and personal drive to deliver results.
- Experience of managing 3rd Party vendors, including relevant governance frameworks.
- Able to drive operational efficiencies – Lean and Six Sigma being methods of familiarity and or experience within.
- Experience of working cross functionally, especially across HR Centres of Expertise, with HR Business Partners and matrix organisations.
- Technology literate; familiar with SAP Success Factors, Service Now and management of HR Systems support teams (in-house and outsourced models).
- Transformation mindset
- Experience of working with and/or dealing with Professional services and within a matrix organisation
-
- Desirable skills:
- Demonstrable experience in the following:
- Programme management of large change projects.
- Commercial awareness
- Managing both in-house and outsourced HR Shared Services
- Outsourcing HR Shared Services from contract to go-live
- HR Automation
- Implementation, coordination and development of HR systems (SAP, Success Factors).
- HR Transformation

*This role can be performed from any of our UK offices*


KPMG’s Pensions Centre of Excellence (PCoE) is an exciting new initiative with rapid growth and new opportunities which has been established to standardise the audits of defined benefit pension plans, driving a consistent approach and audit documentation to ensure delivery of high quality audits. Over the next few years, the PCoE will assist selected engagements with delivering the pensions audit. These engagements will vary in size and complexity but with a focus on our largest FTSE 250 listed entities across a variety of industries to gain in-depth knowledge which will aid the development of the work deliverables as well as a seamless and efficient delivery process.



We are now looking for talented Senior Managers with audit experience to join us in either a full or part-time role. You will be expected to help develop as well as lead the pensions audit delivery from planning through to execution, review and to conclusion across a portfolio of clients and will be responsible for interfacing with audit teams and audit entities. This will also involve interfacing with internal and external specialists as well as audit entity pension teams.





Senior Managers will be a key contact with the central KPMG audit team, with responsibility for assisting in managing the day-to-day relationship with KPMG Audit and for ensuring delivery to agreed timescales.





The role will consist of working to tight deadlines and delivering a seamless service to audit entities of all sizes but with a focus on our large and complex FTSE listed entities and groups across a wide range of sectors.





We are offering both full-time and part-time roles with flexible working arrangements. We would be happy to discuss your own requirements and our range of flexible working arrangements in more detail, should that be of interest.





Roles and Responsibilities:




• Responsibility to help develop the centre of excellence including the delivery process, standardised work programmes, and the skills and experience of the staff.
• Manage a portfolio of clients and ensure timelines are met to deliver an excellent service to our clients.
• Maintain regular, open and honest communication whilst working together with the lead audit team and in some cases the audit entity.
• Understanding and challenging the risk assessment for each client, ensuring the extent of work is appropriately scoped.
• Review the completed work and ensure the audit work is delivered to a high quality in accordance with KPMG Audit Methodology.
• Reporting to audit engagement signing Partners and Directors on all salient points arising from the audit procedures performed.
• Visits to clients/ local offices as necessary.
• Seek the facts to provide insight and resolve technical issues, preparing technical analysis and involving specialists to prepare or review analysis.
• Deliver training to wider department.
• Follow KPMG best values.



Qualifications and Skills:




• Fully qualified ACA/ACCA or international equivalent.
• Hold at least seven years’ experience in audit and one year as a senior manager.
• Experienced in review and development of underlying working papers.
• Self-driven and resilient and able to thrive in a pressurised environment.
• Ability to identify and resolve technical issues, or escalate as appropriate.
• Well-developed team management and supervisory skills with the ability to motivate a team and lead by example.
• Ability to effectively communicate with a wide range of individuals (internal or external) at different levels of seniority.
• Exceptional communication skills, both written and verbal.
• The desire to work in a diverse environment and undertake new challenges.
• Strong project management techniques including decision-making ability, analytical skills, time management, prioritisation, organisation and evaluative skills.
• Strong IT literacy, including Excel, PowerPoint and Word.
• Monitors and upholds high quality of service to clients (internal and external).