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Roles and Responsibilities

■ The CRM Functional consultant will perform customer delivery of the various modules of Dynamics CRM working closely with client teams and business stakeholders;
■ Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery teams;
■ Interface effectively with other members of the delivery team and the solution Architect to ensure that the CRM solution meets client’s requirements;
■ Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations;
■ The creation of high quality and sustainable client solutions and project documentation including support for testing activities;
■ Deliver all consultancy and configuration work according to KPMG project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget;
■ Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations;
■ Work on the creation of KPMG Dynamics 365 solutions and industry templates;
■ Meet and exceed customer expectations of business knowledge, skills and behaviour;
■ Identify business/project risks and mitigate or communicate as necessary;
■ Communicate progress updates to relevant parties both formally and informally;
■ Support practice development activities such as defining and configuring industry specific solutions;
■ In all activities, ensure timely completion of internal processes and mandatory training;
■ Work on own initiative and with minimal support if needed;
■ To carry out additional duties as may occur from time to time as instructed and agreed by the management team;
■ Represent KPMG in a professional and positive manner at all times.


Qualifications and Skills

■ Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable;
■ Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors;
■ Knowledge gained through previous experience covering Microsoft Dynamics CRM 2013, 2015 and 2016 (both online and on premise). Dynamics 365 knowledge is an advantage;
■ Ideally a minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;
■ Detailed knowledge and understanding of all CRM functional areas including Sales, Marketing, Customer Service and Contact/Case Management;
■ Good understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions;
■ Good understand of Microsoft Dynamics CRM Accelerators, industry templates and add-ons.


Experience and Background

■ A proven track record of successful implementation of a number of solutions within large client companies, preferably across a number of business verticals;
■ A proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution;
■ Experience of consultancy roles in software delivery;
■ Experience in a delivery-orientated IT environment using waterfall and agile methodologies;
■ Adept at Business Requirement Analysis;
■ Experience in supporting pre-sales activities is an advantage;
■ Project documentation experience especially for work packages to be implemented by offshore teams;
■ Business process mapping, modelling and documentation knowledge.

We are looking for an experiencedDynamics 365 for Finance and Operations (D365FO) Senior Technical Architect tobe accountable for the technical design of D365FO solutions and the supportinginfrastructure. You will work closely with both the functional team and theclients of KPMG Microsoft Business Solution. Your day-to-day function willrequire you to work closely with Consultants in designing solutions tailored tothe customers’ requirements, which are often large-scale enterprise D365FOprojects. This will require you to take a hands-on approach in designing andleading the technical implementation of Dynamics products, working with bothonshore and offshore development teams. You will need to demonstrate aneffective balance between management skills and a broad range of technicalskills.


The D365FO SeniorTechnical Architect is a key role to KPMG Microsoft Business Solution. It is adynamic and exciting opportunity to join a rapidly developing business areawithin an established and market-leading global firm that is KPMG MicrosoftBusiness Solution.


Roles and Responsibilities




The
D365FO Senior Technical Architect will lead the technical delivery of
D365FO;


Be a champion for technicalsolutions on the Microsoft platform with a strong understanding of Dynamics
D365FO development practices, and a good knowledge of otherdevelopment techniques;


Provide capability to developsector specific templates to enhance the out of the box
D365FO functionality, giving KPMG Microsoft Business Solutiona unique selling point and also a resalable asset;


Deliver high quality developmentservices to clients;


Work closely with the architectureteam to design and develop our most complex customer needs, providingdevelopment only where these requirements cannot be met through configuration -Creating high quality and sustainable client solutions and project documentation;


Deliver training needs within theteam and coach junior staff members;


Deliver all consultancy accordingto the KPMG Microsoft Business Solution Project Methodology, ensuring that allsoftware applications are implemented successfully according to the projectplan;


Meet and exceed customerexpectations of business knowledge, skills and behaviour;


Identify business/project risk andmitigate or communicate as necessary;


Communicate progress updates torelevant parties both formally and informally;


Participate in pre-salesactivities as requested;


Support practice developmentactivates such as defining and configuring industry specific templates;


Carry out additional duties as mayoccur from time to time as instructed and agreed by the Directors;


In all activities, ensure timelycompletion of internal processes and mandatory training;


Represent KPMG Microsoft BusinessSolution in a professional and positive manner at all times.


Qualifications andSkills


Excellent written and verbal communication skills;





Excellent presentation and consultancy skills;

A minimum of 4-years hands-on experience withDynamics AX 2012 and 2009, including appropriate certification;

Experience with or exposure to Dynamics 365 will beconsidered a strong positive;

Experience of using PowerApps, LogicsApps, CommonData Service and other Azure Services.

Knowledge of Lifecycle Services and Visual StudioTeam Services

Experience in other technologies such as SQL,PowerBI, SharePoint along with a good knowledge .Net;

Knowledge of end to end D365FO implementation;

Experience with D365FO interfacing and integration;

Knowledge in gathering technical requirements;

Knowledge of Agile and other Sure Stepmethodologies;

Good understanding of functional capabilities ofD365FO – including certification in one of the following:

-
Financials

-
Human Resources

-
Project Management and Accounting

-
Procurement & Sourcing

-
Trade & Logistics

-
Retail

-
Others

Experience in responding to RFPs and RFQs would bebeneficial.

Knowledge of best practices for working withoffshore teams;

Graduate from a top University;

A relevant degree within a computationaldiscipline.

Experience andBackground


Expertise in providing development solutions in aD365O environment; Extensive experience as an ERP consultant;





Experience with D365O in a Development Consultingrole;

Experience of at least two large scale ERPimplementations;

Adept at Business Requirement Analysis with a focuson reducing development effort;

Pre-sales experience;

Excellent presentation and demonstration skills;

Business process mapping, modelling anddocumentation knowledge;

Experience of mentoring junior and offshore staff

Responsibilities

— The Solution Architect will lead the delivery of our Finance Microsoft Dynamics 365 solution
— Be a champion for both technical and functional leading practice with the Finance Solution.
— Have an exceptional understanding of Dynamics 365 technical and functional capabilities
— Collaborate with the Global team to enhance the out of the box Dynamics 365 functionality, giving KPMG a unique selling point and also a resalable asset
— Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
— Define training needs within the team and coach other team members
— Deliver all consultancy according to the KPMG Methodology, ensuring that all software applications are implemented successfully according to the project plan.
— Meet and exceed customer expectations of business knowledge, skills and behaviour.
— Identify business/project risk and mitigate or communicate as necessary.
— Ensure progress updates are communicated to relevant parties both formally and informally.
— Identify practice development activities and help in defining how these will be delivered
— Carry out additional duties as may occur from time to time as instructed and agreed by Directors.
— In all activities, ensure timely completion of internal processes and mandatory training.
— Represent KPMG in a professional and positive manner at all times.

Requirements: Qualifications and Skills

— Deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 365.
— In particular deep knowledge of all core Finance concepts and processes including, Enterprise Structures, GL, AP, AR and reporting.
— Good understanding of Azure and cloud technologies, ..
— Broad understanding of software development lifecycle,
— In addition understanding of one of the following is beneficial:
- Manufacturing
- Human Resources
- Project Management and Accounting
- Procurement & Sourcing
- Trade & Logistics
— Knowledge of best practices for working with offshore teams
— Experience of Agile Methodology
— Certification in TOGAF or Zachman Framework would be beneficial
— Degree Qualification

Experience and Background

— Expertise in providing both out of the box and development solutions in a Microsoft Dynamics 365 environment; Extensive experience as an ERP consultant
— Ability to lead engagements and present to the C-Suite stakeholders.
— Experience with Dynamics 365 in a Solution Architect role
— Experience of large scale ERP implementations
— Adept at Business Requirement Analysis with a focus on reducing development effort and simplifying delivery
— Pre-sales experience
— Excellent presentation and demonstration skills
— Business process mapping, modelling and documentation knowledge

Experience of mentoring junior and offshore staff

The role is based in Canary Wharf in London. The Salary to be paid is
competitive.


The closing date for all applications for this role is 28th February 2020.

At KPMG Microsoft Business Solution we implement best in class solutions for ERP and CRM. We have extensive knowledge and expertise in all areas, enabling us to provide our clients with an integrated end-to-end solution. Our
solutions are based on the Microsoft Dynamics range of products which enables us to deliver, powerful, adaptable Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) to our customers. Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. They embrace all departments of a company from finance to manufacturing to customer
relationship management, HR and sales, in one single system.

The Role:
The Project Manager runs projects of any size in an efficient and effectivemanner, and is responsible for their delivery within agreed timescales, budgetsand conformance to agreed requirements. This person is also responsible for the
efficient utilization of assigned staff and any associated third parties and for ensuring that all project activities conform to the company’s quality management standards and processes.


Plans and manages assigned projects, keeping customer and senior management informed about project
progress;
Compiles and agrees the project plan with the client.



Compiles and agrees with the client any Statements of Work in line with contractual arrangements with
the client.

Monitors progress against project plan and budget, correcting and / or escalating abnormal situations Maintains the Project Plan, in particular with forecast completion dates and impact analysis;

Tracks actual costs vs plan (using Microsoft project and our internal Dynamics AX time recording system);

Maintains awareness of all ongoing non-trivial problems towards their solution. Ensures that project objectives are met;

Monitors and controls all individuals allocated to the project ensuring that all project activities are carried out in accordance with the appropriate standards. This includes ensuring that activities are planned and executed in line with the KPMG Microsoft Business Solution project delivery methodology;


Manages any third parties that may be involved as sub-contractors within the project, as relevant, and ensures that any deliverables are produced on time, to required quality standards, and in line with agreed commercials; refers as needed to the Program Manager in case any escalations are required.

Ensures Risks and Issues are being correctly assessed and reported. Pro-actively predicts and mitigates
risk;
Ensures Decision and Action logs are being maintained from the key project governance meetings;


Ensures the Change Log is maintained and that Change Control is being effectively applied;

Applies solid configuration management principles in managing the overall Project Document library for
KPMG Microsoft Business Solution deliverables to be handed over to the client;

Maintains and publishes the project dashboard by obtaining the critical data either directly from
internal systems or from the relevant project resources:

Weekly Product Backlog Stats/ Burndown graph / Risks and issues stats / Defect and % complete stats /
Task Completion Stats / Change Log Stats

Prepares weekly reports for review by the KPMG Microsoft Business Solution Program Manager, prior to
distribution to the client;

Participates in client reporting sessions, including weekly progress review meetings

Tracks actual vs. budgeted costs and effort on a weekly basis;


Plans and monitors any validation activities with the customer to ensure that all requirements are met;

Plans and monitors any internal verification activities, including any reviews, walkthroughs and testing, and oversees the correction of non-conformities to ensure quality of all project deliverables;
Plans and monitors release and implementation activities (e.g. release and/or implementation plans, hand over/support documentation, etc.);


Works very closely with the Solution Architect on an ongoing basis in ensuring the overall quality of
deliverables prior to release to the client;

Receives, analyses and co-ordinates the implementation of project/system live changes requested
by the customer when applicable;

Addresses all project customer satisfaction issues, escalating feedback as necessary for further action;

Participates in KPMG Microsoft Business Solution resource management, utilisation and capacity planning
processes. Liaises with the Resource Manager and other Project Managers to ensure optimum utilisation of allocated resources in line with contracted commercial endeavours;


Contributes towards continuous refinement and improvement of our best practice project delivery methodology. Liaises with peers to provide assistance and convey lessons learnt as required, in order to promote and improve the overall program and project delivery capabilities of KPMG Microsoft Business Solution;

Tracks any sub contracts and work orders in consultation with the finance function;

Liaises with the purchasing department to in raising Purchase Orders to cover approved work orders;

The Person:



An established Project Manager with a proven track record of delivery of software implementation projects. Full lifecycle implementation experience is required;

Experience managing third party sub-contractors, ideally including independent software vendors
(ISV’s);
Proven successful delivery of projects exceeding 750 man-days in services delivery effort;
Experience in managing teams of more than 10 staff;
Very strong Microsoft Office skills particularly with Microsoft Project, Excel and SharePoint;



Prince 2 Practitioner / certified APM professional preferred;


Experienced in Agile project management, ideally with direct experience and knowledge of tools
including Jira, VSTS, TFS, and of methodologies including Scrum and Kanban;
Ideally experience and specialism in ERP and / or CRM implementation projects, preferably
utilising the Microsoft stack;


Excellent time management skills with demonstrable experience of working under pressure to tight
deadlines and managing a high workload with conflicting priorities;

Excellent interpersonal skills and the ability to influence and manage a range of relationships in
a complex environment;

Strong communication skills (verbal, written and listening): an ability to present information
concisely, to communicate in a manner applicable to all levels;

Able to produce high quality and professional presentations;


Excellent attention to detail and ability to ensure documents are consistent in language,
terminology and style;

Flexible approach to work with a focus on delivery to deadlines and high standards;


Ability to handle highly confidential information with tact and discretion;

We are looking for a Dynamics 365BC Solution Architect with experience in functional analysis into large-scale enterprise and SME Dynamics 365BC architecture with a hands-on approach in designing and leading the implementation of the products, working with both onshore and offshore development teams. The focus of this role will be on all presales activities around the Dynamics 365BC platform as well as methodology diagnostics and high-level solution architecting on client implementations. You will also contribute to proposal development and provide input in business development while mentoring junior and offshore staff.



This role is therefore kingpin to the KPMG MBS customer delivery of Microsoft Dynamics 365 BC. It is a dynamic and exciting opportunity to join a rapidly developing business area within the established and
market-leading global firm that is KPMG MBS.





Responsibilities



—


The Solution Architect will lead the delivery of our Microsoft Dynamics 365BC solutions


—


Be a champion for both technical and functional solutions across the Microsoft platform, driving the option of new features and technology
—


Have an exceptional understanding of Dynamics 365 BC technical and functional capabilities along with knowledge of the current ISV’s.
—


Lead the design and development of sector specific templates to enhance the out of the box Dynamics 365BC functionality, giving KPMG a unique selling point and also a resalable asset where possible
—


Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and
attention to detail as our client engagements
—


Define training needs within the team and coach other team members
—


Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan.
—


Meet and exceed customer expectations of business knowledge, skills and behaviour.
—


Identify business/project risk and mitigate or communicate as necessary.
—


Ensure progress updates are communicated to relevant parties both formally and informally.
—


Identify practice development activities and help in defining how these will be delivered
—


Carry out additional duties as may occur from time to time as instructed and agreed by Directors.
—


In all activities, ensure timely completion of internal processes and mandatory training.
—


Represent KPMG MBS in a professional and positive manner at all times.















Requirements:




Qualifications and Skills



—


Deep and broad knowledge of the capabilities of Dynamics 365BC, including appropriate certification where applicable. Must be able to show good knowledge of practices for Dynamics 365BC and our supporting ISV’s
—


A good understanding of Azure and cloud technologies and the supporting Power platform.
—


Broad knowledge of functional capabilities of Microsoft Dynamics 365 Business Central for Operations
—


Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support to support the technical teams.
—


Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:
-



Azure SQL / SQL Server
-



PowerApps
-



Azure DevOps
-



ISV’s
—


Knowledge of best practices for working with offshore teams
—


Experience of all delivery methodologies
















Experience and Background














—


Expertise in providing both out of the box and developed solutions in a Microsoft Dynamics 365BC
environment; Extensive experience as an ERP consultant
—


Ability to lead engagements and present to the C-Suite stakeholders.
—


Experience with Dynamics 365 in a Lead Design Consulting role
—


Experience of large scale ERP implementations as well as SME sized deliveries
—


Adept at Business Requirement Analysis with a focus on reducing development effort and simplifying delivery
—


Pre-sales experience
—


Excellent presentation and demonstration skills
—


Business process mapping, modelling and documentation knowledge
—


Experience of mentoring junior and offshore staff