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Experienced Professional

ServiceNow HR Assistant Manager

Location: London

Service Line: Connected Technology

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Experienced Professional

ServiceNow Solution Architect - Manager

Location: Manchester

Service Line: Connected Technology

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Experienced Professional

ServiceNow Solution Architect

Location: Manchester

Service Line: Connected Technology

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Experienced Professional

ServiceNow HR - Assistant Manager

Location: London

Service Line: Connected Technology

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Experienced Professional

ServiceNow Solution Architect

Location: London

Service Line: Connected Technology

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Experienced Professional

ServiceNow Project Manager

Location: London

Service Line: Tech - Enterprise Wide Services

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ServiceNow HR Assistant Manager

Location: London

Capability: Consulting

Service line: Connected Technology

Experience level: Associate/Assistant Manager

Employment type: Either Full Time Or Part Time


Job Title:
ServiceNow HR Assistant Manager

KPMG Overview:
KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description:
Technology is one of the KPMG’s priority investment areas – Connected Technology services the whole of the KPMG client side business portfolio through delivery of core technology and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build and operate flexible technology enabled solutions for clients to help them solve the most complex business problems and transform their operations.

The Team:
Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions that uses pre-designed back-office leading practices and KPMG’s six layer Target Operating Model. It enables clients to make better, faster decisions, resulting in a quicker implementation and a faster path to Return on Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective back-office.

The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise though a standardised delivery model, which drives professional delivery to clients. The teams use their functional knowledge and experience (e.g. Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, ServiceNow HRSD, Coupa) to lead and deliver client programmes, support pre-sales activities and develop improvement and extensions to Powered Enterprise. KPMG are growing their S&D - Powered Apps team to meet an ever increasing demand for our market leading services and are seeking IT management consultants with relevant expertise and experience.


The Role:
As our Powered HR practice continues to grow, we are looking for an Assistant Manager with experience in HR processes and configuring ServiceNow HRSD to join our team. You will be working closely with clients from both HR and systems backgrounds, gathering business requirements and translating them into a technical implementation. In addition to addressing HR needs by providing technical solutions of moderate complexity based on industry leading practice, you will be expected to:

• Develop lasting client relationships and actively build a professional network
• Have experience implementing at least one ServiceNow HRSD application (e.g. Lifecycle Events), so you can bring your own observations of what worked well (or not so well) to client engagements
• Play a leading role in client meetings, facilitating workshops and maximising their productivity based on the audience
• Lead an offshore team to design, configure and test build components or process areas to ensure successful deployment
• Combine knowledge of industry leading practice and understanding of available ServiceNow products and functionality to develop and deliver end to end solutions




The Person:
Our candidates should have strong commercial acumen, strong desire to learn and develop and be able to thrive in a fast-paced working environment.

• Proven experience successfully delivering ServiceNow HRSD services
• Strong functional understanding of ServiceNow HRSD product
• Experience in HR transformation projects
• Demonstrable knowledge of HR processes
• Excellent stakeholder management skills
• Experience with another HCM cloud product e.g. Oracle, Workday, SuccessFactors (desirable)
• Comfortable with agile and waterfall methods of working
• Strong documentation, reporting and presentation skills
• Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information
• Experience in a functional and/or technical role in a business or systems delivery environment preferably in the HR sector
• Experience producing project deliverables (business requirements, functional specs, configuration document, process flows, use cases, requirements traceability matrices etc.)
• Strong Microsoft Office skills particularly Excel and PowerPoint
• An awareness of key delivery methodologies, approaches and market trends in the industry
• Fast learner with an ability to get up-to-speed in a short space of time
• Experience of working effectively with client functional team representatives
• Self-starter attitude and ability to work well within ambiguity

Qualifications :
• Educated to degree level
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist – Human Resources
• ServiceNow HR Enterprise Certification (desirable)
• Oracle Cloud/Workday Certification (desirable)

Training and Development is available to help progression, so if you have ServiceNow certifications but want to develop more, KPMG can offer help with that progression.

ServiceNow Solution Architect - Manager

Location: Manchester

Capability: Consulting

Service line: Connected Technology

Experience level: Manager

Employment type: Either Full Time Or Part Time


The Role

As a ServiceNow Solution Architect operating across the enterprise within the capability team, you will be responsible for leading scoping, design, development and implementation activities across client projects to deliver world class ServiceNow based solutions. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client engagement leads, ServiceNow architects, connected service teams, project managers, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring KPMG risk and quality standards are adhered to.

Key aspects of the role are:
• Lead the technical delivery of projects based on the ServiceNow platform
• Define technical solutions (at an architectural and design level of detail)
• Provide technical leadership and mentoring to junior architects and offshore development teams.
• Deliver compelling solution demonstrations across the ServiceNow platform.
• Design and deliver technical integrations between ServiceNow, client IT and business services.
• Assist development teams in resolving complex technical issues through all stages of the project lifecycle.
• Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources.
• Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of KPMG as an advisor of choice.
• Support the ServiceNow presales opportunity lifecycle.
• Build constructive, working relationships with KPMG’s global network of ServiceNow resources.
• Contribute to the development of KPMG’s ServiceNow based product roadmap.
• Ensure the project delivery team complies with KPMG solution architecture standards and frameworks.
• Operate as a member of the wider KPMG community, sharing knowledge across functions and building your personal network within the firm.

The Person

Preferred experience:
• Proven experience in consulting / professional services and technical delivery
• A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect
• Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions
• Certified ServiceNow System Administrator
• Certified Implementation Specialist in at least 1 product suite
• Certified in ITIL Foundation (v3 or v4)
• Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
• Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
• Experience with delivering solutions in complex client environments
• Understanding of common business analysis techniques and approaches
• Experience of agile and traditional software and project methodologies
• Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach
• Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
• Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals
• Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities

ServiceNow Solution Architect

Location: Manchester

Capability: Consulting

Service line: Connected Technology

Experience level: Manager

Employment type: Either Full Time Or Part Time


The Role

As a ServiceNow Solution Architect operating across the enterprise within the capability team, you will be responsible for leading scoping, design, development and implementation activities across client projects to deliver world class ServiceNow based solutions. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client engagement leads, ServiceNow architects, connected service teams, project managers, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring KPMG risk and quality standards are adhered to.

Key aspects of the role are:
• Lead the technical delivery of projects based on the ServiceNow platform
• Define technical solutions (at an architectural and design level of detail)
• Provide technical leadership and mentoring to junior architects and offshore development teams.
• Deliver compelling solution demonstrations across the ServiceNow platform.
• Design and deliver technical integrations between ServiceNow, client IT and business services.
• Assist development teams in resolving complex technical issues through all stages of the project lifecycle.
• Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources.
• Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of KPMG as an advisor of choice.
• Support the ServiceNow presales opportunity lifecycle.
• Build constructive, working relationships with KPMG’s global network of ServiceNow resources.
• Contribute to the development of KPMG’s ServiceNow based product roadmap.
• Ensure the project delivery team complies with KPMG solution architecture standards and frameworks.
• Operate as a member of the wider KPMG community, sharing knowledge across functions and building your personal network within the firm.

The Person

Preferred experience:
• Proven experience in consulting / professional services and technical delivery
• A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect
• Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions
• Certified ServiceNow System Administrator
• Certified Implementation Specialist in at least 1 product suite
• Certified in ITIL Foundation (v3 or v4)
• Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
• Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
• Experience with delivering solutions in complex client environments
• Understanding of common business analysis techniques and approaches
• Experience of agile and traditional software and project methodologies
• Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach
• Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
• Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals
• Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities

ServiceNow HR - Assistant Manager

Location: London

Capability: Consulting

Service line: Connected Technology

Experience level: Associate/Assistant Manager

Employment type: Full Time


Job Title:
ServiceNow HR Assistant Manager

KPMG Overview:
KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description:
Technology is one of the KPMG’s priority investment areas – Connected Technology services the whole of the KPMG client side business portfolio through delivery of core technology and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build and operate flexible technology enabled solutions for clients to help them solve the most complex business problems and transform their operations.

The Team:
Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions that uses pre-designed back-office leading practices and KPMG’s six layer Target Operating Model. It enables clients to make better, faster decisions, resulting in a quicker implementation and a faster path to Return on Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective back-office.

The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise though a standardised delivery model, which drives professional delivery to clients. The teams use their functional knowledge and experience (e.g. Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, ServiceNow HRSD, Coupa) to lead and deliver client programmes, support pre-sales activities and develop improvement and extensions to Powered Enterprise. KPMG are growing their S&D - Powered Apps team to meet an ever increasing demand for our market leading services and are seeking IT management consultants with relevant expertise and experience.


The Role:
As our Powered HR practice continues to grow, we are looking for an Assistant Manager with experience in HR processes and configuring ServiceNow HRSD to join our team. You will be working closely with clients from both HR and systems backgrounds, gathering business requirements and translating them into a technical implementation. In addition to addressing HR needs by providing technical solutions of moderate complexity based on industry leading practice, you will be expected to:

• Develop lasting client relationships and actively build a professional network
• Have experience implementing at least one ServiceNow HRSD application (e.g. Lifecycle Events), so you can bring your own observations of what worked well (or not so well) to client engagements
• Play a leading role in client meetings, facilitating workshops and maximising their productivity based on the audience
• Lead an offshore team to design, configure and test build components or process areas to ensure successful deployment
• Combine knowledge of industry leading practice and understanding of available ServiceNow products and functionality to develop and deliver end to end solutions




The Person:
Our candidates should have strong commercial acumen, strong desire to learn and develop and be able to thrive in a fast-paced working environment.

• Proven experience successfully delivering ServiceNow HRSD services
• Strong functional understanding of ServiceNow HRSD product
• Experience in HR transformation projects
• Demonstrable knowledge of HR processes
• Excellent stakeholder management skills
• Experience with another HCM cloud product e.g. Oracle, Workday, SuccessFactors (desirable)
• Comfortable with agile and waterfall methods of working
• Strong documentation, reporting and presentation skills
• Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information
• Experience in a functional and/or technical role in a business or systems delivery environment preferably in the HR sector
• Experience producing project deliverables (business requirements, functional specs, configuration document, process flows, use cases, requirements traceability matrices etc.)
• Strong Microsoft Office skills particularly Excel and PowerPoint
• An awareness of key delivery methodologies, approaches and market trends in the industry
• Fast learner with an ability to get up-to-speed in a short space of time
• Experience of working effectively with client functional team representatives
• Self-starter attitude and ability to work well within ambiguity

Qualifications :
• Educated to degree level
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist – Human Resources
• ServiceNow HR Enterprise Certification (desirable)
• Oracle Cloud/Workday Certification (desirable)

Training and Development is available to help progression, so if you have ServiceNow certifications but want to develop more, KPMG can offer help with that progression.

ServiceNow Solution Architect

Location: London

Capability: Consulting

Service line: Connected Technology

Experience level: Manager

Employment type: Either Full Time Or Part Time


The Role

As a ServiceNow Solution Architect operating across the enterprise within the capability team, you will be responsible for leading scoping, design, development and implementation activities across client projects to deliver world class ServiceNow based solutions. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client engagement leads, ServiceNow architects, connected service teams, project managers, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring KPMG risk and quality standards are adhered to.

Key aspects of the role are:
• Lead the technical delivery of projects based on the ServiceNow platform
• Define technical solutions (at an architectural and design level of detail)
• Provide technical leadership and mentoring to junior architects and offshore development teams.
• Deliver compelling solution demonstrations across the ServiceNow platform.
• Design and deliver technical integrations between ServiceNow, client IT and business services.
• Assist development teams in resolving complex technical issues through all stages of the project lifecycle.
• Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources.
• Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of KPMG as an advisor of choice.
• Support the ServiceNow presales opportunity lifecycle.
• Build constructive, working relationships with KPMG’s global network of ServiceNow resources.
• Contribute to the development of KPMG’s ServiceNow based product roadmap.
• Ensure the project delivery team complies with KPMG solution architecture standards and frameworks.
• Operate as a member of the wider KPMG community, sharing knowledge across functions and building your personal network within the firm.

The Person

Preferred experience:
• Proven experience in consulting / professional services and technical delivery
• A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect
• Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions
• Certified ServiceNow System Administrator
• Certified Implementation Specialist in at least 1 product suite
• Certified in ITIL Foundation (v3 or v4)
• Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
• Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
• Experience with delivering solutions in complex client environments
• Understanding of common business analysis techniques and approaches
• Experience of agile and traditional software and project methodologies
• Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach
• Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
• Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals
• Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities

ServiceNow Project Manager

Location: London

Capability: Technology

Service line: Tech - Enterprise Wide Services

Experience level: Manager

Employment type: Full Time


JOB TITLE: ServiceNow Project Manager
GRADE: C Grade/Manager
LOCATION: London/ Manchester

THE TEAM
Enterprise Wide Technology services the broader Firm through delivery of core technology and managed services capabilities, collaboration and innovation development services and building our Alliances network. We will strive to ensure that our technology assets are fit for purpose, now & in future and will build out and refine the firm’s 3-year Technology Roadmaps and will support delivery of the large Transformation programmes across KPMG. We will own the strategic implementation of Core Infrastructure Products and will focus on modernising our current Infrastructure estate.

Digital Transformation PPM Centre of Excellence
Digital Transformation PPM team will Deliver on the Digital Transformation ambitions for our business and the Wider Firm. A community of practice that shares knowledge and drives excellence through a strong community of Project Managers who are experts in delivery of Technology projects and programmes. The team will act as a Centre of Excellence and will set the benchmark for complying with the standards for delivery – adopting agile methodologies, modern tooling and championing the firm’s governance. We will also be responsible for Portfolio management of our tier 1, 2 and 3 projects. We provide transparency and rigour to the projects we deliver. Our team achieves this by working with our clients to shape ideas into concrete products that fit their strategy. As well as setting standards for the way those products are delivered. The team will work in Partnership with our Strategy & Architecture colleagues to ensure Technical Solution concepts defined translate into requirements and high-quality project deliverables to maximise value for our clients.

THE ROLE
As a ServiceNow Project Manager you will lead and manage the end to end delivery of ServiceNow based solutions and initiatives that form a part of the KPMG UK ServiceNow roadmap. You will work as part of a central project management function within Digital Transformation PPM with the support of a team of solution architects, business analysts, developers and testers. You will manage individual projects to time, quality and budget, using your ServiceNow expertise and your project management experience to drive a successful outcome.

The role involves working across Enterprise Wide Technology, with our Connected Technology Consulting colleagues and the wider KPMG client facing community to drive:
• Delivery excellence; agility in our delivery approach to ensure the business can remain highly responsive to market demand and can bring services to market quickly and safely; a culture to re-enforce Solutions & Digital as a technology enabler for our clients
• Define, manage and deliver technology delivery projects based on the ServiceNow platform
• Manage and estimate multiple projects from inception to closure
• Manage project deliveries to time, budget and quality
• Manage project risks and issues
• Deliver robust and business relevant project reporting
• Lead the technical and design leads throughout a project
• Confirm project / programme scope along with accompanying resource and financial models
• Operate as a trusted advisor to project stakeholders, up to and including the KPMG UK CIO
• Forecasting of resource utilisation, time, costs, and other commitments required
• Contribute to the development and implementation of product roadmaps


THE PERSON

Preferred experience:
• 5+ years of experience of delivering projects delivering solutions based on the ServiceNow platform in complex and regulated environments
• The successful person will be able to take responsibility for the seamless delivery of projects, managing others and influencing key stakeholders
• A track record of delivering technology projects on time and on budget
• Ability to prioritise work, and address conflict
• Have an industry recognised project management qualification, ideally Prince 2, APM Practitioner or Certified Scrum Master
• A practical knowledge of ITIL and its application
• Educated to degree level in a business or technology related subject or equivalent experience in a business or IT environment
• A strong problem solver with a pragmatic and tenacious attitude to seek out resolutions
• Strives for continuous process improvement
• Strong verbal and written communication skills, customer interaction, requirements analysis, presentations, and system design
• A track record of delivering complex technology projects on time and on budget for large global organisations within different industries
• 3+ years of experience working with Agile SDLC methodologies
• ServiceNow certified system administrator
• ServiceNow certified implementation specialist (in at least 1 product suite), ideally with experience of ITBM, IRM/GRC, CSM, HRSD and integration implementation
• Experience of managing external vendors as key stakeholders in overall project delivery
• Experience of project management and agile tools (ITBM, MS Project, JIRA, Confluence, SharePoint)

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