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Experienced Professional

Executive Assistant - 7month FTC

Location: Watford

Service Line: Business Support and Create

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Experienced Professional

Creative Traffic Manager

Location: Manchester

Service Line: Business Support and Create

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Experienced Professional

Illustration Lead

Location: Manchester

Service Line: Business Support and Create

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Experienced Professional

EA / Secretarial Support - Part time - 6 Month FTC

Location: Leeds

Service Line: Business Support and Create

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Experienced Professional

Facilities Assistant and (ASK) 6 Month FTC

Location: Milton Keynes

Service Line: Business Support and Create

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Experienced Professional

Administrator (ASK) - 6 Month FTC

Location: Birmingham

Service Line: Business Support and Create

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Executive Assistant - 7month FTC

Location: Watford

Capability: KPMG Business Services

Service line: Business Support and Create

Experience level: Junior Professional

Employment type: Full Time


Summary - Role can be aligned to any office
This role is supporting Partners and Directors at KPMG. Previous experience supporting senior stakeholders is required in order for the individual to operate with a high level of confidence and prioritise with limited interaction.
A customer service mindset, effective communication and influencing skills are vital, along with an assertive, proactive and forward thinking approach. Supporting stakeholders, understanding their business priorities and strategy is key to building new advantages.
This is a highly regarded relationship role, demanding a well connected individual to engage in internal and external business activities. To meet demands, a high level of initiative and organisation is required to anticipate workloads/barriers and meet expectations.

The role requires the ability to delegate transactional activities and leverage resources available to be a successful Executive Assistant and become an ambassador across the BSG community.

Description of the role
— Regular engagement with stakeholders to discuss actions, priorities, expectations and future planning
— Provide full diary and inbox management with limited interaction, using knowledge and initiative to anticipate and resolve conflicts
— Draft replies to incoming internal and external correspondence
— Delegate transactional activity
— Event management, coordinate and organise events, conferences and large meetings
— Book travel, accommodation and compile detailed itineraries
— Host and entertain key client secretaries to leverage business opportunities
— Arrange and attend meetings, take minutes/notes and follow up actions
— Make visa applications
— Make bookings as appropriate
— Microsoft Office suite support to stakeholders
— Utilise CRM as a key business tool, including managing, updating, reporting and for research
— Ensure all filing systems and archive records are accurate and up to date
— Provide absence cover to team members
— Other adhoc duties as required

3.1. Leadership & Management:
Influence, negotiate and manage conflicting demands
Build trust and strong networks
Seen as an ambassador for change, play an active part in achieving KBS vison
Advocate the use of internal venues and fine dining
Play an active role in driving cost savings e.g. through effective planning of travel
Continuously seek opportunities to embrace technologies which improve our ways of working and that drive efficiencies to day to day activities.

3.2. Stakeholder Interaction & challenges:
Be client focused, understand expectations and requirements of stakeholders
Ensure needs of both internal and external clients are met
Excellent interpersonal skills, demonstrate flexibility and resilience
Exercise confidentiality, discretion and personal sensitivity in all aspects of role
Ambassador for self-serve technology; role modelling the use of technology to support day-to-day tasks, as well as aiding stakeholders to embrace new technology-enabled ways of working

3.3. Impact, Risk, Accountability & Governance:
Drive customer service culture across KBS, embed customer centric behaviours
Build and maintain collaborative working relationships with all colleagues and clients
Complete all mandatory and risk training
Meet all deadlines during performance development cycle
Live the KPMG Values

4.1. Experience
Essential
— 5 GCSE's / O Levels or equivalent at grades A - C including Mathematics and English
Desirable
— An understanding of the business of KPMG, structure and organisation
— Event management

4.2. Expertise / Technical role requirements
— Intermediate to advanced skills in Microsoft Word, PowerPoint, Excel and Outlook
— Ability to accurately audio and copy type
— Ability to minute / note take effectively
— A knowledge of internal technology and tools including SAP Concur, SAP Success factors, SAP Finance, CRM,
MyPerformance and KPMG Filesite, Coupa, Skype, Teams, NowSpace, would be advantageous

4.3. Skills:
— Proactive and forward thinking
— Maintain client service mindset
— Effective communication skills
— Assertive
— Highly organised
— Ability to delegate transactional activity
— Technically fluent and embracer of all new and evolving technologies

Creative Traffic Manager

Location: Manchester

Capability: KPMG Business Services

Service line: Business Support and Create

Experience level: Associate/Assistant Manager

Employment type: Either Full Time Or Part Time


Location: Manchester, Bristol, Leeds, Birmingham

The team
CREATE are KPMG’s creative agency – a fully integrated design service. Recognised globally for amazing storytelling that clearly communicates our customer’s message. We add commercial value and clarity in a space where everyone is fighting for attention – producing engaging work with intelligent ideas.

At CREATE we believe innovation happens when input comes from all disciplines – we encourage collaboration through our open structure. This ethos leads us to embrace a more collaborative way of working both internally and with our stakeholders – we co-create with our customers to gain and utilise insight to deliver work that hits the mark.
From large scale campaigns through to more niche products, we have a full range of capabilities to support a diverse range of requirements form the firm.

The role
The RTL Account Lead is responsible for account and project management of the firm's high value and strategic pursuits (RTL) - building strong relationships with senior stakeholder in the wider pursuit community and advising/guiding them through the creative pursuit process.

They are accountable for the delivery of a high-quality design service for the firms’ highest priority projects - providing creative guidance, support and mentoring to a diverse team of creatives through the pursuit process. Developing and implementing the team's overall pursuit process and driving efficiency through smarter working.
The RTL Account Lead is also responsible for advising firm-wide customers and senior stakeholders on the most suitable solution to a diverse range of complex creative requirements - and how to best deliver them within budget. Frequently having to tackle a range of conflicting requests from customers.

Responsibilities
 Accountable for the team's delivery of all RTL projects - ensuring quality, timeliness, and customer satisfaction.
 Works with key stakeholders to identify pursuit requirements and embeds that in the team's process.
 Supporting the head of Sales Enablement in delivering the firm’s high value pursuits - including print, digital, motion
 Coaching and developing team members in CREATE's pursuit process to enhance overall skills.
 Plan and executes pursuit projects that are on strategy, on time and on budget
 Working with management to ensure that team changes are seamlessly implemented and supported.
 Ensure people issues are dealt with in a fair and lawful manner and reported to Management.
 Understand debrief / feedback sessions and be able to act upon this to improve the team.
 Working with management to ensure that team changes are seamlessly implemented and supported.
 Resolve complaints/issues and escalates where appropriate to the Head of Sales Enablement.
 Assists with quality checking and assurance processes, as required.

The person
The RTL Account Lead works closely with our clients to understand requirements and execute a compelling and impactful project that helps KPMG stand out in the marketplace. They are required to deliver an effective, efficient and high-quality creative service – taking accountability of quality and timeliness of deliverables.
They have strong technical and creative abilities, an eye for detail and excellent design knowledge which helps them generate new ideas to elevate their creative output. They are dedicated to creating all forms of design, requiring a high degree of skill in creative thinking and visualisation.

Experience
 Proven track record taking ownership of high priority pursuit projects – guiding team members and customers throughout.
 Creative and innovative with a strong grasp on existing and emerging digital technologies.
Competencies
 Routinely demonstrates drive and resilience, working flexibly in a pressurised and deadline-driven environment.
 A team player who takes ownership of their work and shares the responsibility of meeting the team’s service delivery goals.
 Focuses on delivering quality service and demonstrates attention to detail.
 Maintain awareness of latest techniques, software packages, equipment, best practices and developments within the design community.
 Ability to think at a high-level about design strategy and brand.
 Customer service focused, and able to liaise and influence staff at all levels
 Professional, confident and enthusiastic team player with a flexible can-do attitude.
 Work effectively in a team environment, including co-working on projects, co-developing ideas, giving and receiving constructive feedback.
 Excellent communication and organisational skills with the ability to prioritise an often-conflicting workload.
 Excellent work ethic and the ability to thrive in a time-sensitive environment. Flexible and adaptable to fluctuating workflow levels.
 Adapt to a constantly changing and growing business environment.
 Remains calm under pressure.

Skills
 Outstanding project/time management and problem-solving skills.
 Advanced technical skills in Adobe Create Suite (InDesign/Illustrator/Photoshop) and Microsoft Office packages.
 Awareness of current trends and innovation in Design.
 Exceptional accuracy and attention to detail.
 May be required to undergo training in other disciplines to assist when necessary.

Qualifications
 Formal qualification in Design, Arts, Visualisation and/or related discipline, or equivalent work experience.
 Able to supply an up-to-date portfolio of own work.


Illustration Lead

Location: Manchester

Capability: KPMG Business Services

Service line: Business Support and Create

Experience level: Associate/Assistant Manager

Employment type: Full Time


1. The team
CREATE are KPMG’s creative agency – a fully integrated design service. Recognised globally for amazing storytelling that clearly communicates our customer’s message. We add commercial value and clarity in a space where everyone is fighting for attention – producing engaging work with intelligent ideas.
At CREATE we believe innovation happens when input comes from all disciplines – we encourage collaboration through our open structure. This ethos leads us to embrace a more collaborative way of working both internally and with our stakeholders – we co-create with our customers to gain and utilise insight to deliver work that hits the mark.
From large scale campaigns through to more niche products, we have a full range of capabilities to support a diverse range of requirements form the firm.
2. The role
The Illustrator provides a valuable service to our KPMG clients. Working as part of our diverse creative team, they are responsible for the high-quality design and execution of deliverables (both digital and physical) to stakeholders across the firm.
Conceptualising and co-creating with CREATE team members and stakeholders to define creative strategy and evolve to deliver impactful messaging and ideas to our clients.
Producing illustrations and rich pictures for internal/external marketing collateral, bids and client deliverables. You are expected to perform as a mentor to the wider team and knowledgeable resource for our clients.
This position requires full knowledge and application of the firm’s visual identity and the team member will understand and anticipate clients’ needs and expectations. Output is frequently high profile; the quality, accuracy and timeliness of the end-product is therefore of critical importance.
Responsibilities
 Create digital art products supporting multiple phases of development: creative consultation, storyboarding, concepts designing, revising, troubleshooting, and producing a final product as per KPMG master brand.
 Developing creative illustrations that push boundaries and capture the attention of our audiences.
 Delivers creative, strategically considered illustration work across all print/digital channels.
 Collaborate with designers to execute illustration/rich picture elements of design projects
 Take ownership of strategic, bespoke and routine illustration projects from brief through to production, effectively prioritising work and balancing multiple priorities simultaneously.
 Determine project scope including effective brief taking, negotiating deadlines, and creating and communicating timescales, to define cost estimates.
 Ensure consistent quality of output and client service while adhering to agreed Service Level Agreement and best practice guidelines.
 Excellent knowledge of KPMG’s brand and visual identity.
 Works with CREATE Leadership to develop colleagues where necessary to up-skill the team.
3. The person
The Illustrator works closely with our clients to understand requirements and execute a compelling and impactful project that helps KPMG stand out in the marketplace. They are required to deliver an effective, efficient and high-quality creative service – taking accountability of quality and timeliness of deliverables.
They have strong technical and creative abilities, an eye for detail and excellent illustration knowledge which helps them generate new ideas to elevate their creative output. They are dedicated to creating all forms of illustration, requiring a high degree of skill in drawing and visualisation.
Experience
 Proven experience working as an Illustrator in an agency or professional graphics function.
 Creative and innovative with a strong grasp on existing and emerging digital technologies.
Competencies
 Routinely demonstrates drive and resilience, working flexibly in a pressurised and deadline-driven environment.
 A team player who takes ownership of their work and shares the responsibility of meeting the team’s service delivery goals.
 Focuses on delivering quality service and demonstrates attention to detail.
 Maintain awareness of latest techniques, software packages, equipment, best practices and developments within the design community.
 Ability to think at a high-level about design strategy and brand.
 Customer service focused, and able to liaise and influence staff at all levels
 Professional, confident and enthusiastic team player with a flexible can-do attitude.
 Work effectively in a team environment, including co-working on projects, co-developing ideas, giving and receiving constructive feedback.
 Excellent communication and organisational skills with the ability to prioritise an often-conflicting workload.
 Excellent work ethic and the ability to thrive in a time-sensitive environment. Flexible and adaptable to fluctuating workflow levels.
 Adapt to a constantly changing and growing business environment.
 Remains calm under pressure.
Skills
 Advanced technical skills in Adobe Create Suite (InDesign/Illustrator/Photoshop) packages.
 Advanced knowledge of Microsoft PowerPoint beneficial.
 Knowledge and experience of using a stylus/tablet to execute work.
 Awareness of current trends and innovation in Illustration and Design.
 Exceptional accuracy and attention to detail.
 Good project/time management and problem-solving skills.
 May be required to undergo training in other disciplines to assist when necessary.
Qualifications
 Formal qualification in Illustration and/or related discipline, or equivalent work experience.
 Professional design qualifications also beneficial.
 Able to supply an up-to-date portfolio of own work.
Hiring Manager: Operations Manager – CREATE

EA / Secretarial Support - Part time - 6 Month FTC

Location: Leeds

Capability: KPMG Business Services

Service line: Business Support and Create

Experience level: Junior Professional

Employment type: Part Time


Part Time role - The hours are 21hrs, 3 days a week Monday - Wednesday.


Summary of Role Purpose:
This role is supporting Partners and Directors at KPMG. Previous experience supporting senior stakeholders is required in order for the individual to operate with a high level of confidence and prioritise with limited interaction.
A customer service mindset, effective communication and influencing skills are vital, along with an assertive, proactive and forward thinking approach. Supporting stakeholders, understanding their business priorities and strategy is key to building new advantages.

This is a highly regarded relationship role, demanding a well connected individual to engage in internal and external business activities. To meet demands, a high level of initiative and organisation is required to anticipate workloads/barriers and meet expectations.

The role requires the ability to delegate transactional activities and leverage resources available to be a successful Executive Assistant and become an ambassador across the BSG community.

Description of the role:
- Regular engagement with stakeholders to discuss actions, priorities, expectations and future planning
- Provide full diary and inbox management with limited interaction, using knowledge and initiative to anticipate and resolve conflicts
- Draft replies to incoming internal and external correspondence
- Delegate transactional activity
- Event management, coordinate and organise events, conferences and large meetings
- Book travel, accommodation and compile detailed itineraries
- Host and entertain key client secretaries to leverage business opportunities
- Arrange and attend meetings, take minutes/notes and follow up actions
- Make visa applications
- Make bookings as appropriate
- Microsoft Office suite support to stakeholders
- Utilise CRM as a key business tool, including managing, updating, reporting and for research
- Ensure all filing systems and archive records are accurate and up to date
- Provide absence cover to team members
- Other adhoc duties as required
Role dimensions
Leadership & Management:

- Influence, negotiate and manage conflicting demands
- Build trust and strong networks
- Seen as an ambassador for change, play an active part in achieving KBS vison
- Advocate the use of internal venues and fine dining
- Play an active role in driving cost savings e.g. through effective planning of travel
- Continuously seek opportunities to embrace technologies which improve our ways of working and that drive efficiencies to day to day activities.
Stakeholder Interaction & challenges:
- Be client focused, understand expectations and requirements of stakeholders
- Ensure needs of both internal and external clients are met
- Excellent interpersonal skills, demonstrate flexibility and resilience
- Exercise confidentiality, discretion and personal sensitivity in all aspects of role
- Ambassador for self-serve technology; role modelling the use of technology to support day-to-day tasks, as well as aiding stakeholders to embrace new technology-enabled ways of workingThe Person
Essential

- 5 GCSE's / O Levels or equivalent at grades A - C including Mathematics and English
- Calendar and Diary Management
- Previous experience as a Personal Assistant, Team Assistant or Secretary etcExpertise / Technical role requirements
- Intermediate to advanced skills in Microsoft Word, PowerPoint, Excel and Outlook
- Ability to accurately audio and copy type
- Ability to minute / note take effectively
- A knowledge of internal technology and tools including SAP Concur, SAP Success factors, SAP Finance, CRM, MyPerformance and KPMG Filesite, Coupa, Skype, Teams, NowSpace, would be advantageous


Facilities Assistant and (ASK) 6 Month FTC

Location: Milton Keynes

Capability: KPMG Business Services

Service line: Business Support and Create

Experience level: Junior Professional

Employment type: Full Time


Job Title: ASK and Facilities Assistant
Service Lines: Business Support & Facilities


KPMG Overview:
KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Service Line Information:
In the Business Support Group (BSG), you’ll be joining a team that provides vital secretarial and administrative services to support our client-facing teams. Part of our service includes the Administrative Services KPMG (ASK) team who provides responsive administration support to eligible employees on a number of transactional tasks and activities. This enables our clients to focus more on their core business objectives and spend less time on administrative tasks – an effective strategy that contributes to KPMG’s goal of driving growth through operational excellence and efficiency.
As a key member of the ASK team, you’ll enjoy a full range of responsibilities that will enhance your personal skills and enable you to add to your experience in new business areas. This gives you the opportunity to network with a variety of internal teams and external organisations, extending your skills, knowledge and expertise.
With a wide range of training and development opportunities, you’ll have all the support you need to achieve your full potential and develop a career that meets both your personal and professional goals.

The Role:
This role sits across two functions with time being split between Facilities and Business Support.
Facilities:
• Receive and greet visitors in a polite, professional and friendly manner. Issue, retrieve and recycle all visitors’ passes.
• Market Facilities Operations by providing a first class service both internally and externally, thereby raising the profile of the section and improving Facilities’ impact on the firm’s expenditure.
• Act as a point of contact for the local Workplace team, by providing administrative support, especially during their absence from the office, by handling telephone calls, deliveries, incoming post and forwarding information by email.
• Respond effectively to general enquiries from internal and external clients/contacts and suppliers.
• Arrange meetings, hospitality and equipment via the online system, NowSpace, organise taxi and other travel when required.
• Support business events by assisting with the management and organisation of visitors’ parking, badges, meeting and greeting.
• Keep the Facilities service desk and workplace management team informed of any issues within the premises i.e. broken light bulbs, cleaning issues etc.
• Liaise with appointed contractors to carry out various services to the Firm.
• Read and understand the requirements of the Facilities Health and Safety policy and the procedures relating to the job and undertake courses to support this.
• Assist with co-ordination of onsite implementation of the e-risk system.
• Conduct regular performance audits including cleaning and health and safety monthly audits.
• Ensure that any defects, unsafe acts, unsafe conditions and incidents are reported immediately and according to the procedures laid down in the health and safety policy.
• Undertake any ad hoc projects as directed by the Workplace Assistant or Workplace Co-ordinator.
• Undertake any other duties, which may reasonably be deemed to come within the scope of the role

Business Support/ ASK
• Team Members are to manage their workload efficiently and effectively using the ASK workflow tool in accordance with the ASK Service Catalogue
• Communicate effectively with clients to ensure expectation and service delivery perimeters
• Make bookings on behalf of clients such as courier, hot desks, car parking, etc.
• Organise business travel and accommodation
• Support clients with travel visa applications
• Prepare KPMG branded Word, PowerPoint and Excel documents, including letters, meeting notes, reports, presentations and talk books
• Provide an accurate and prompt audio and copy typing service
• Arrange internal and external meetings, book meeting rooms, client catering and equipment
• Create and submit commitment authorisations finance forms on behalf of clients
• Enter and maintain client information on internal databases eg. CRM
• Organise the printing and binding of large printing requests documents via Document Production Centre
• Assist with event management tasks such as researching venues and working with KPMG’s events/venue finding team
• Assist with rolling forward/account amendments, when necessary
• Request Paperchase retrieval files from archives
• Provide Filesite support, including uploading documents and providing access to folders
• Complete ad hoc research and collate information on request
• Order business cards
• When required, answer all calls promptly and politely in accordance with KPMG’s policy, ensuring that accurate and detailed messages are taken and distributed and that all queries are dealt with professionally and effectively
• Develop an understanding of KPMG’s processes and procedures

The Person:
• Good knowledge of Administration support service
• Organised and able to prioritise tasks in accordance with deadlines
• Excellent communicator with the personal skills to build strong and lasting internal and client relationships
• Flexible and easily able to adapt to change
• Confident negotiation skills, with the ability to set clear and realistic customer expectations
• A good understand of what good looks like and experience of customer service
• Experience of working in a team environment
• Knowledge of and intermediate skills in Microsoft Word, PowerPoint, Excel and Outlook
• Preferred qualifications of 5 GCSEs/’O’ Levels or equivalent at grades A-C including English and Maths



Administrator (ASK) - 6 Month FTC

Location: Birmingham

Capability: KPMG Business Services

Service line: Business Support and Create

Experience level: Junior Professional

Employment type: Full Time


Location : Watford or Birmingham

Service Line Information:

In the Business Support Group (BSG), you’ll be joining a team that provides vital secretarial, administrative and creative services to support our client-facing teams. Part of our service includes the Administrative Services KPMG (ASK) team who provides responsive administration support to eligible employees on a number of transactional tasks and activities. This enables our clients to focus more on their core business objectives and spend less time on administrative tasks – an effective strategy that contributes to KPMG’s goal of driving growth through operational excellence and efficiency.

As a key member of the ASK team, you’ll enjoy a full range of responsibilities that will enhance your personal skills and enable you to add to your experience in new business areas. This gives you the opportunity to network with a variety of internal teams and external organisations, extending your skills, knowledge and expertise.

With a wide range of training and development opportunities, you’ll have all the support you need to achieve your full potential and develop a career that meets both your personal and professional goals.

The Role:
- Team Members are to manage their workload efficiently and effectively using the ASK workflow tool in accordance with the ASK Service Catalogue
- Communicate effectively with clients to ensure expectation and service delivery perimeters
- Make bookings on behalf of clients such as courier, hot desks, car parking, etc.
- Organise business travel and accommodation
- Support clients with travel visa applications
- Prepare KPMG branded Word, PowerPoint and Excel documents, including letters, meeting notes, reports, presentations and talk books
- Provide an accurate and prompt audio and copy typing service
- Book meeting rooms, client catering, and equipment
- Create and submit commitment authorisations finance forms on behalf of clients
- Enter and maintain client information on internal databases eg. CRM
- Organise the printing and binding of large printing requests documents via Document Production Centre
- Assist with event management tasks such as researching venues and working with KPMG’s events/venue finding team
- Assist with rolling forward accounts and account amendments
- Request Paperchase retrieval files from archives
- Provide Filesite support, including uploading documents and providing access to folders
- Complete ad hoc research and collate information on request
- Order business cards
- Develop an understanding of KPMG’s processes and procedures
The Person:
- Good knowledge of administration support service
- Organised and able to prioritise tasks in accordance with deadlines
- Excellent communicator with the personal skills to build strong and lasting internal and client relationships
- Flexible and able to easily adapt to change
- Confident negotiation skills, with the ability to set clear and realistic customer expectations
- A good understand of what good looks like and experience of customer service
- Experience of working in a team environment
- Knowledge of and intermediate skills in Microsoft Word, PowerPoint, Excel and Outlook
- Preferred qualifications of 5 GCSEs/’O’ Levels or equivalent at grades A*-C including English and Maths

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