I'm looking for

Tired of just bolting in Salesforce? Yearning to get back to actually addressing a client’s Customer needs? Ambitious to help build a team that combines the best advice with the best technology enablement? Learnt that you want to shape a business where quality wins over volume, where driving real strategic client change is more important than landing the tactical transaction?

So join KPMG’s rapidly growing Powered applications business and the Salesforce team to support business development and project delivery activity and help put Salesforce into the strategic hearts of our clients.

Powered Enterprise Team

KPMG are business integrators not system integrators. We combine deep insight of the future of industry with a unique perspective on what change is needed to build a Connected Enterprise. Through our Powered Enterprise approach we deliver accelerated enterprise business transformation using cloud-based solutions, pre-designed assets and leading practices to enable our clients to make better, faster decisions, resulting in a quicker, more outcome focused implementations with faster return on investment. Our approach and solutions combines the breadth and scale of KPMG’s leading advisory and technology practices, capabilities and insight to drive real transformation, real change, real outcomes.

You will join the KPMG Powered Enterprise teams, communities of technology focussed professionals who work together to deliver this change, sharing modern engineering enablement and smart automation engineering to optimize delivery and speed to outcome. These teams have deep functional knowledge and experience across our client’s core business functions, combined with deep technical skills to lead and deliver business outcome led high quality client solutions. Our management consultants and our technology consultants are the same – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes.

Powered Customer Role

We need talented individuals with experience of Salesforce implementations but importantly want to be involved in the strategic not the tactical, selling and delivering iteratively to deliver continuous and sustainable outcomes. This is a high profile role within the team, requiring a balance of business development, sales origination and client delivery.

The successful candidate will be expected to:

• As an Engagement Manager, lead the delivery of high quality Salesforce projects
• Provide specialist Salesforce advice and work closely with the client leads to optimise processes and maximise the benefits of Salesforce
• Advise clients on the transformational aspects of Salesforce in relation to Customer operating model, sales, service and marketing process execution
• Contribute to business development and sales initiatives including bid, proposal and contract / commercial negotiations with our Customer clients
• Lead the growth of the Salesforce practice through sharing knowledge, developing thought leadership and supporting the career aspirations of team members
• Advise on technical integration of the Salesforce application with other client and 3rd party applications
• Advise on data migration and data integrity as part of the deployment engagement

The Person

• Proven Engagement Management experience
• Multiple Salesforce certifications
• Experience leading local and distributed teams effectively to ensure the most efficient delivery for the client
• Proven relationship-building and influencing skills
• Facilitation and problem solving skills
• Salesforce agile and lean design, development, deployment and adoption experience
• Business analysis and requirements gathering abilities
• Detailed working knowledge of how Customer experience improvements can be delivered at the process level
• Ability to effectively transfer knowledge and flex the approach according to the situation
• Proven ability to collaborate and build strong relationships with varying team members
• Strong functional knowledge of in Sales, Service or Marketing Clouds
• Experience with Salesforce Financial Services Cloud, Vlocity and Ncino preferable
• Experience as a configuration expert and/or project manager of enterprise software deployments
• Travel required (up to 80%)

Job Description – Manager









Background






Ourclients are facing a future of massive disruption driven by regulatory change,customer expectations, new competition and technology innovation.
KPMG is expanding its Corporates (telecoms,media, technology and energy) Management Consulting team to help thesecompanies to successfully navigate this disruption and take advantage of newopportunities.










Aspart of our ambition to become the digital transformation go-to partner andprovider of customer and employee experience, KPMG have established a Customerand Digital function within Consulting. This is a home for our talent and willbe a differentiator in the marketplace.



Ourclients face challenges covering multiple ‘customer’ perspectives – redesigningtheir organisation structure and capabilities to put digital at its heart;redesigning key customer facing processes, often by introducing innovative digitaltechnologies; rethinking how best to instil a truly customer-centric culturefrom the top of the organisation down to the front line; and how to ensure thatthe customer experience is a positive one irrespective of the channels used.



The role as Manager isa fantastic opportunity to be part of the translation of clients’ businesschallenges, leveraging strong commercial acumen and technical expertise, intokey business and functional requirements, to build digital solutions that drivevalue for their customers and employees.



TheRole






Thisis a client facing role which will involve a varied combination of projectmanagement and sales skills, with a focus on product development, innovationand design thinking. Managers draw on these skills at the intersection ofunderstanding the current client’s business problems, knowing the industry todesign, implement and scale relevant solutions for our clients.



Managerswill be expected to partake in business development, which will involvebuilding relationships internally as well as with our key target clients toidentify and shape future opportunities.



Thisrole is focused on building and leading team of consultants that wins and deliversdigital projects. Our projects are rarely standalone and the successfulcandidate will need to work with capabilities and solutions drawn from acrossbroader KPMG.




Managershave a strong business development element to their role which involvesbuilding relationships internally as well as with our key target clients toidentify and shape future opportunities. The role will involve drawing insightsand data from our existing projects for clients; working with the leadershipteam and a range of people from across the firm to develop tailoredpropositions; and engaging our clients with these value propositions.



Asuccessful Manager will bring technical, business and design skills of an experiencedmultidisciplinary team with expertise in customer experience, data science, businessmanagement, engineering and/or development.








Thesuccessful candidate will have the opportunity to further develop coreexpertise in management consulting, product development and business analysis,while building experience through managing multiple work-streams, andstakeholders to drive value for our clients.






KeyResponsibilities




TheManager’s key responsibilities include to:


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Play akey role in bidding, winning and delivering customer and digital transformationengagements of significant size and scope.


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Leadthe origination of client’s solutions to their digital-related challenges insales and/or service functions.



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Supportthe delivery of our digital projects. Specifically, by undertaking roles whichmay include developing hypothesis, business and data analysis and requirementsgathering, development of business cases, and similar.


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Supportthe bid and sales process around customer and digital engagements.


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Supportthe day to day management and running of the team, by assisting in activitiessuch as resource planning, budgeting/forecasting, developing points of view orwhite papers, collating knowledge, supporting social and team buildingactivities, etc.


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Helpclients focus on generating value through their customer and digitalinitiatives, with a clear performance focus, and make sure initiatives aredesigned to drive real value rapidly.


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Developrelationships so as to identify and shape future solutions and engagements -working internally (with Connected Digital Architects, Consulting IndustryLeaders, Client Lead Partners, S&D, Business Development Managers, otherparts of KPMG) and externally (partners, alliances).








The Person





We are looking forsomeone with a strong work ethic to join a dynamic and fast growing part of ourbusiness, and who will play a key role in delivering customer and digitaltransformation projects in the UK.



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Comesfrom a start-up, product development / design or management consulting background.


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Hasa good understanding in at least one of the following areas: Front office(specifically CRM) applications and platforms, Web or Mobile Apps, DataScience, Big Data and Machine Learning, or Intelligent Automation


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Hasexperience of winning and leading digital transformation projects that resultin transformation and developing tech solutions of significant size and scopefor leading clients.


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Hasexperience of weaving a solution based on current technologies from ideation todelivery


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Comeswith experience of working in one of these industries i.e. oil & gas,utilities, retail, telco, FMCG and transport & infrastructure.


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Hasundertaken projects and/or work-streams within large projects that involvecombining creative visioning, digital design and development, IT, and businesschange capabilities.



Qualifications and Skills






Morespecifically the successful candidate must be able to demonstrate the followingkey skills:



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Experienceof digital transformation.


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Articulatethe value of emerging technologies in business to a non-technical audience in aclear and compelling fashion.


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Run compellingworkshops, to extract and challenge information from client SME’s andsuccessfully guides participants through unknown territory.


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Solidknowledge of the design thinking ethos of human centre design and ability toadopt it to solve client issues.


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Strongunderstanding of the application of agile methodology in both productdevelopment and organizational structure.


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Creativeproblem solving ability, inquisitive mind-set, comfortable with working inambiguous situations.


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Excellentfacilitation and presentation skills.


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Goodcommercial awareness.


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Abilityto rapidly identify issues and propose solutions.


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Abilityto work independently with limited oversight.


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Abilityto deliver high quality assignments under time pressure.


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Abilityto grow and develop people working for them.

The Team
The Technology & Engineering team we
help KPMG and hundreds of other organisations around the world to envision and build digital products that empower their employees and serve their customers — all with people, business and technology in mind.
We are human-centred technology advocates, analysts, designers and engineers. Whether we're creating new products or helping a business become more relevant to its customers, people in Technology & Engineering are creators at heart. We find gaps, develop hypotheses and build beautiful ecosystems, inspiring our clients to push the boundaries of what’s possible. From a junior researcher to the head of development we possess a clear vision of the future and have the courage to pursue forward-thinking solutions that solve today’s challenges for a better tomorrow.


The Role
You will be embedded in the Product Engineering team and work in multidisciplinary product squads, to carry out comprehensive quality assurance testing for our products.
We are looking for an experienced, innovative and results-oriented Senior QA Engineer with a passion for quality assurance and who constantly strives to drive efficiency without compromising on quality.
You will be obsessed with taking an automation-first approach to the QA process and make use of the latest automation tools and frameworks to build pipelines which support continuous testing.


The Person
You are expected have experience and develop your technical skills within the following areas:
• Programming in languages such C# / Java / JavaScript
• Test automation with tools such as Selenium or Katalon Studio
• Building test frameworks for functional UI and API testing
• Building test frameworks for carrying out performance testing
• Building test pipelines using continuous integration tools like Jenkins / TeamCity
• Test containerisation using technologies such as Docker
• Cross platform, cross browser testing using technologies such as BrowserStack
• Agile test management using tools such as Jira and Confluence


Expected role behaviours:
• Advocate QA best practices in the engineering team, with an automation-first approach
• Work in mixed capability product squads, following agile principles
• Effectively negotiate requirements and timescales
• Explain technical solutions to non-technical stakeholder
• Take technical responsibility for your solutions
• Identify opportunities and delegate to junior team members when appropriate
• Take an active role in mentoring and supporting development of junior team members
• Resolve conflicts within the team or escalate where needed
• Identify inefficiencies in the team and recommend solutions
• Identify any potential quality issues and escalate them to management teams where necessary


Day to day tasks:
• Design and execute a wide range of functional testing techniques and raise defects
• Design, implement, maintain and enhance functional test automation frameworks
• Maintain, extent and execute mobile test automation scripts
• Contribute to performance testing strategy
• Maintain, extend and execute performance testing scripts
• Contribute to accessibility test strategy and apply tooling to uncover defects
• Build a QA technology roadmap for a small project or product, or a programme stream

The Team
Technology & Engineering team
help KPMG and hundreds of other organisations around the world to envision and build digital products that empower their employees and serve their customers — all with people, business and technology in mind.
We are human-centred technology advocates, analysts, designers and engineers. Whether we're creating new products or helping a business become more relevant to its customers, people in Technology & Engineering
are creators at heart. We find gaps, develop hypotheses and build beautiful ecosystems, inspiring our clients to push the boundaries of what’s possible. From a junior researcher to the head of development we possess a clear vision of the future and have the
courage to pursue forward-thinking solutions that solve today’s challenges for a better tomorrow.

The Role
You will be embedded in the Product Engineering team and work in multidisciplinary product squads, to carry out comprehensive quality assurance testing for our products.
We are looking for an experienced, innovative and results-oriented Lead QA Engineer with a passion for quality assurance and who constantly strives to drive efficiency without compromising on quality.
You will be obsessed with taking an automation-first approach to the QA process and make use of the latest automation tools and frameworks to build pipelines which support continuous testing.


The Person
You are expected have experience and develop your technical skills within the following areas:
• Programming in languages such C# / Java / JavaScript
• Test automation with tools such as Selenium, Appium, Calabash, Cypress or Protractor
• Building test frameworks for functional UI and API testing
• Building test frameworks for carrying out performance testing
• Building test pipelines using continuous integration tools like Jenkins / TeamCity
• Test containerisation using technologies such as Docker
• Cross platform, cross browser testing using technologies such as BrowserStack
• Agile test management using tools such as Jira and Confluence


Expected role behaviours and team responsibilities:
• Be an advocate for agile practices and for operating mixed capability product squads, promoting a culture where the responsibility for product quality lies with the entire engineering team
• Provide input into shaping the wider Engineering team technology roadmap and ways of working, specifically around driving quality and an automation-first culture
• Effectively negotiate requirements and timescales
• Take technical responsibility for your solutions and manage technical/ delivery risk
• Identify and resolve conflicts between the team members
• Identify right people for tasks and provide learning opportunities
• Performance management and mentoring junior team members


Day to day tasks:
• Design and execute a wide range of functional testing techniques and raise defects
• Design, implement, maintain and enhance functional test automation frameworks for complex products
• Design, implement, maintain and enhance mobile test automation frameworks
• Design performance testing strategy and execute performance testing
• Design and implement accessibility test strategy
• Contribute to security test strategy and apply tooling to uncover defects
• Build a QA technology roadmap for a complex project or product
• Support bids and proposals with technical input and estimation