I'm looking for

Tired of just bolting in Salesforce? Yearning to get back to actually addressing a client’s Customer needs? Ambitious to help build a team that combines the best advice with the best technology enablement? Learnt that you want to shape a business where quality wins over volume, where driving real strategic client change is more important than landing the tactical transaction?

So join KPMG’s rapidly growing Powered applications business and the Salesforce team to support business development and project delivery activity and help put Salesforce into the strategic hearts of our clients.

Powered Enterprise Team

KPMG are business integrators not system integrators. We combine deep insight of the future of industry with a unique perspective on what change is needed to build a Connected Enterprise. Through our Powered Enterprise approach we deliver accelerated enterprise business transformation using cloud-based solutions, pre-designed assets and leading practices to enable our clients to make better, faster decisions, resulting in a quicker, more outcome focused implementations with faster return on investment. Our approach and solutions combines the breadth and scale of KPMG’s leading advisory and technology practices, capabilities and insight to drive real transformation, real change, real outcomes.

You will join the KPMG Powered Enterprise teams, communities of technology focussed professionals who work together to deliver this change, sharing modern engineering enablement and smart automation engineering to optimize delivery and speed to outcome. These teams have deep functional knowledge and experience across our client’s core business functions, combined with deep technical skills to lead and deliver business outcome led high quality client solutions. Our management consultants and our technology consultants are the same – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes.

Powered Customer Role

We need talented individuals with experience of Salesforce implementations but importantly want to be involved in the strategic not the tactical, selling and delivering iteratively to deliver continuous and sustainable outcomes. This is a high profile role within the team, requiring a balance of business development, sales origination and client delivery.

The successful candidate will be expected to:

• As an Engagement Manager, lead the delivery of high quality Salesforce projects
• Provide specialist Salesforce advice and work closely with the client leads to optimise processes and maximise the benefits of Salesforce
• Advise clients on the transformational aspects of Salesforce in relation to Customer operating model, sales, service and marketing process execution
• Contribute to business development and sales initiatives including bid, proposal and contract / commercial negotiations with our Customer clients
• Lead the growth of the Salesforce practice through sharing knowledge, developing thought leadership and supporting the career aspirations of team members
• Advise on technical integration of the Salesforce application with other client and 3rd party applications
• Advise on data migration and data integrity as part of the deployment engagement

The Person

• Proven Engagement Management experience
• Multiple Salesforce certifications
• Experience leading local and distributed teams effectively to ensure the most efficient delivery for the client
• Proven relationship-building and influencing skills
• Facilitation and problem solving skills
• Salesforce agile and lean design, development, deployment and adoption experience
• Business analysis and requirements gathering abilities
• Detailed working knowledge of how Customer experience improvements can be delivered at the process level
• Ability to effectively transfer knowledge and flex the approach according to the situation
• Proven ability to collaborate and build strong relationships with varying team members
• Strong functional knowledge of in Sales, Service or Marketing Clouds
• Experience with Salesforce Financial Services Cloud, Vlocity and Ncino preferable
• Experience as a configuration expert and/or project manager of enterprise software deployments
• Travel required (up to 80%)

Tired of just bolting in Salesforce? Yearning to get back to actually addressing a client’s Customer needs? Ambitious to help build a team that combines the best advice with the best technology enablement? Learnt that you want to shape a business where quality wins over volume, where driving real strategic client change is more important than landing the tactical transaction?

So join KPMG’s rapidly growing Powered applications business and the Salesforce team to support business development and project delivery activity and help put Salesforce into the strategic hearts of our clients.

Powered Enterprise Team

KPMG are business integrators not system integrators. We combine deep insight of the future of industry with a unique perspective on what change is needed to build a Connected Enterprise. Through our Powered Enterprise approach we deliver accelerated enterprise business transformation using cloud-based solutions, pre-designed assets and leading practices to enable our clients to make better, faster decisions, resulting in a quicker, more outcome focused implementations with faster return on investment. Our approach and solutions combines the breadth and scale of KPMG’s leading advisory and technology practices, capabilities and insight to drive real transformation, real change, real outcomes.

You will join the KPMG Powered Enterprise teams, communities of technology focussed professionals who work together to deliver this change, sharing modern engineering enablement and smart automation engineering to optimize delivery and speed to outcome. These teams have deep functional knowledge and experience across our client’s core business functions, combined with deep technical skills to lead and deliver business outcome led high quality client solutions. Our management consultants and our technology consultants are the same – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes.

Powered Customer Role

We need talented individuals with experience of Salesforce implementations but importantly want to be involved in the strategic not the tactical, selling and delivering iteratively to deliver continuous and sustainable outcomes. This is a high profile role within the team, requiring a balance of business development, sales origination and client delivery.

The successful candidate will be expected to:

• As an Engagement Manager, lead the delivery of high quality Salesforce projects
• Provide specialist Salesforce advice and work closely with the client leads to optimise processes and maximise the benefits of Salesforce
• Advise clients on the transformational aspects of Salesforce in relation to Customer operating model, sales, service and marketing process execution
• Contribute to business development and sales initiatives including bid, proposal and contract / commercial negotiations with our Customer clients
• Lead the growth of the Salesforce practice through sharing knowledge, developing thought leadership and supporting the career aspirations of team members
• Advise on technical integration of the Salesforce application with other client and 3rd party applications
• Advise on data migration and data integrity as part of the deployment engagement

The Person

• Proven Engagement Management experience
• Multiple Salesforce certifications
• Experience leading local and distributed teams effectively to ensure the most efficient delivery for the client
• Proven relationship-building and influencing skills
• Facilitation and problem solving skills
• Salesforce agile and lean design, development, deployment and adoption experience
• Business analysis and requirements gathering abilities
• Detailed working knowledge of how Customer experience improvements can be delivered at the process level
• Ability to effectively transfer knowledge and flex the approach according to the situation
• Proven ability to collaborate and build strong relationships with varying team members
• Strong functional knowledge of in Sales, Service or Marketing Clouds
• Experience with Salesforce Financial Services Cloud, Vlocity and Ncino preferable
• Experience as a configuration expert and/or project manager of enterprise software deployments
• Travel required (up to 80%)

Background



Ourclients are facing a future of massive disruption driven by regulatory change,customer expectations, new competition and technology innovation.
KPMG is expanding its Corporates (telecoms,media, technology and energy) Management Consulting team to help thesecompanies to successfully navigate this disruption and take advantage of newopportunities.



Aspart of our ambition to become the digital transformation go-to partner andprovider of customer and employee experience using emerging technologies, KPMGhave established a Customer and Digital function within Consulting. This is ahome for our talent and will be a differentiator in the marketplace.



Ourclients face challenges covering multiple ‘customer’ perspectives – redesigningtheir organisation structure and capabilities to put digital at its heart;redesigning key customer facing processes, often by introducing innovativedigital technologies; rethinking how best to instil a truly customer-centricculture from the top of the organisation down to the front line; and how toensure that the customer experience is a positive one irrespective of the channelsused.



The role as Assistant Manageris a fantastic opportunity to support and shape the translation of clients’business challenges, leveraging strong commercial acumen and technical expertise,into key business and functional requirements, to build digital solutions thatdrive value for their customers and employees
RoleOverview





Thisis a client facing role which focuses on being a part of customer-centricprogrammes teams to drive transformational and disruptive change. Assistant Managersare responsible for driving the connected customer agenda and bringing the bestcapabilities for improving customer experience.
The Assistant Manager has a track record ofworking in a digitally focused role, or experience in working in one ofCorporates’ target industries.
AssistantManagers work in cross-functional capabilities and will be expected toassimilate and integrate Nunwood’s primary research into projects.
The Assistant Manager will work with clientleads to draws on these skills at the intersection of understanding the currentclient’s business problems, knowing the industry to design, implement and scalerelevant solutions for our clients.



AssistantManagers will be required to assess client’s business strategy, customercapability and operations for sizeable customer and digital transformationopportunities in the form of emerging tech solutions, data analytics and/orstrategic support.





AssistantManagers play a key role in winning and delivering digital projects and will beresponsible for both working alone and supporting junior members of the teamwhere necessary.




Therole allows the opportunity to work with the leadership team and a range ofpeople from across the firm to develop tailored propositions; and engaging ourclients with these value propositions.



Asuccessful Assistant Manager will leverage the technical, business and designskills of an experienced multidisciplinary team with expertise in customerexperience, data science, business management, engineering and development.



Key Responsibilities







TheAssistant Manager’s key responsibilities encompass:



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Playinga key role in helping he client to develop their transformation roadmap andchange portfolio



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Havinga working knowledge of what constitutes customer experience and how tointegrate this into a transformation project




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Takingownership of aspects of a project plan, including deliverables, as well asbeing able to flex to offer support to the wider team





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Supportthe design of the future operating model






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Play akey role in bidding, winning and delivering customer and digital transformationengagements of significant size and scope.







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Supportthe Customer and Digital Leadership together with Consulting Industry Leaders(or their delegates) to build and action Go-To-Market plans within their industry,focussed on target clients.








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Contributeto the development of the team, including supporting on internal initiatives,events, propositions as per the business needs




















Experience andBackground











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Comesfrom a digitally focused or relevant industry background with experience ofworking with digital/technology solutions and experience of managing projectsfor internal or external clients



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Have experience of customer centricpropositions including sales and marketing including having been responsiblefor the delivery of a phase or project, with associate deliverables.





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Have a demonstrable knowledge of innovationincluding approaches, segmentation, and technology






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Hasexperience of weaving a solution based on current technologies from ideation todelivery







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Comeswith experience of working in one of these industries i.e. oil & gas,utilities, retail, telco, FMCG and transport & infrastructure.








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Demonstrateseffectiveness in tackling complex assignments, balancing competing prioritiesand managing multiple stakeholders.









The ambition is that AssistantManagers bridge the technical expertise of engineers and data scientists withthe operational expertise of marketing, supply chain, risk and other frontline roles.



Qualificationsand Skills




Morespecifically the successful candidate must be able to demonstrate the followingkey skills:



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Experienceof digital solutions and customer experience projects/programmes.



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Projectmanagement skills including experience in large cross functional and/or crossgeographical programmes




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Experienceof ‘connected consulting’ projects – working with teams outside of Customer andDigital to deliver a wider transformation programme





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Runcompelling workshops, to extract and challenge information from client SME’sand successfully guides participants through unknown territory.






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Knowledgeof the design thinking ethos of human centre design and ability to adopt it tosolve client issues.







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Strongunderstanding of the application of agile methodology in both productdevelopment and organizational structure.








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Creativeproblem solving ability, inquisitive mind-set, comfortable with working inambiguous situations.









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Strongattention to detail.










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Excellentfacilitation and presentation skills.











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Goodcommercial awareness.












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Abilityto rapidly identify issues and propose solutions.













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Abilityto work independently with limited oversight.













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Abilityto deliver high quality assignments under time pressure.


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Abilityto grow and develop people working for them.

The Team
The Technology & Engineering team we help KPMG and hundreds of other organisations around the world to envision and build digital products that empower their employees and serve their customers — all with people, business and technology in mind.
We are human-centred technology advocates, analysts, designers and engineers. Whether we're creating new products or helping a business become more relevant to its customers, people in Technology & Engineering we are creators at heart. We find gaps, develop hypotheses and build beautiful ecosystems, inspiring our clients to push the boundaries of what’s possible. From a junior researcher to the head of development we possess a clear vision of the future and have the courage to pursue forward-thinking solutions that solve today’s challenges for a better tomorrow.


The Role
You will be embedded in the Product Engineering team and work in multidisciplinary product squads, to carry out comprehensive quality assurance testing for our products.
We welcome QA engineers from all technical backgrounds who are happy to bring their experiences on board. You will have to demonstrate excellent problem-solving skills and being able to come up with creative solutions. You should be passionate for technology and eager to learn. We gladly sponsor certifications and training courses.
You will be expected to take an automation-first approach to the QA process and make use of some of the latest automation tools and frameworks to build pipelines which support continuous testing.


The Person
You are expected develop your technical skills within the following areas:
• Programming in languages such C# / Java / JavaScript
• Unit and integration testing
• API test automation
• Web and mobile test automation with tools such as Selenium or Katalon Studio
• Test containerisation using technologies such as Docker
• Performance testing
• Maintaining test pipelines using continuous integration tools like Jenkins / TeamCity
• Cross platform, cross browser testing using technologies such as BrowserStack
• Agile test management using tools such as Jira and Confluence

Expected role behaviours:
• Advocate QA best practices in the engineering team, with an automation-first approach
• Work in mixed capability product squads, following and advocating agile principles
• Take technical responsibility for your solutions
• Effectively negotiate requirements and timescales for your tasks
• Explain your solutions to non-technical stakeholders
• Effectively collaborate and defend and discuss your solutions with the other team members, including colleagues from other capabilities (e.g. software engineers, business analysts, UX designers)
• Identify inefficiencies and recommend solutions
• Take an active role in mentoring and supporting development of junior team members


Day to day tasks:
• Write and execute manual functional test scenarios
• Maintain and enhance test automation frameworks
• Create and execute automated functional test scenarios and raise defects
• Execute mobile automation test scripts
• Execute performance test scripts
• Contribute to accessibility test strategy and apply tooling to uncover defects
• Contribute to improving delivery by carrying out evidence-based test analysis and design