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Learning Deployment Coordinator
Service Line: People
KLS Learning Technology Support Expert – LMS / Learning Platform
Service Line: People Consulting
GCT Tax Manager (Digital Transformation)
Service Line: Global Comp and Trans
Learning Design Manager (Fixed Term Contract)
Service Line: People
Assistant Manager – Corporates – Customer and Digital
Service Line: Customer
Job title: Learning Deployment Coordinator
Role type: 6 month FTC
Working hours: 09:30 - 17:30
The Learning Deployment co-ordinator (LDO) will have the responsibility of administering a core allocation of learning interventions. They will work closely with the relevant Learning Deployment Specialist to ensure that all pre, during and post learning intervention logistics are managed effectively. They will be responsible for the maintenance of all learning information on the LMS for all ILT,eLearning and VC courses. Other responsibilities will include cost control management, reporting, and course evaluations.
They will be expected to manage high volumes of work independently, proactively seeking assistance from other team members when required.
•Co-ordinate all learning intervention types, including Instructor-led, Virtual Classroom, eLearning and External training
•Build a strong relationship with LDS counterparts, ensuring that all necessary course information is obtained that is required to administer the learning intervention.
•Effective use of the LMS, ensuring all relevant course data is maintained effectively on the LMS
•Co-ordinating the administration of Virtual Classroom courses, checking delegate attendance details are correct on the LMS post the event
•Ensure that all administrative processes are understood and applied to all learning interventions effectively, applying judgement where applicable to flex the process to meet the specific course requirements
•Manage registrations and cancellations, ensuring that the LDS is kept up to date with course numbers so effective decisions can be made.
•Monitoring of pre and post course work where relevant
•Issuing delegate and faculty joining information and managing nomination process where appropriate
•Ensure necessary booking information is provided in a timely manner either via the internal meeting room system or to external venues.
•Processing and responding to high volumes of emails in a timely manner and monitoring of relevant mail boxes, ensuring SLAs are met
•Management of course printing where identified and distribution of materials to venues, using couriers in a cost effective manner.
•Storing course material where required and keeping storage areas clean and tidy returning all generic stationery to the general storage area.
•Running routine and more complex reports from the LMS, liaising with HR Systems team for support where necessary
•On-site administration of learning intervention where required – flexibility of hours may be require to administer these, including overnight stays at external venues.
•Booking of hotel accommodation for faculty and delegates on certain events such as one Firm Induction
•Assisting with the maintenance of course budgets, processing course invoices in a timely manner, maintaining effective cost control spreadsheets and processing monthly accruals.
•Raising of overseas participant invoices within the 2-week window, ensuring that relevant VAT information is provided for the internal VAT team. Running reports from SAP to check for payment and chasing where necessary.
•Be able to effectively use the evaluation platform, QuestionMark, ensuring that evaluation forms are distributed for all courses, and summaries are provided within agreed SLAs
•Assisting with ad hoc projects where required.
•Assistance with project managing large events, such as the One Firm Inductions
•Production of CPD/learning history reports for overseas delegates
•Coaching and buddying new members of staff and assisting with identified training programmes
Experience and Background
•Experience in administering learning events in a large firm
•Experience in managing third party suppliers
•Use of learning platforms such as Learning Management Systems and other applications such as Virtual Classroom
•Proven attention to detail with the ability to work under pressure
•Committed to delivering a first class quality service
•Flexible approach with the ability to multi-task, manage time effectively and handle tight deadlines
Qualifications and Skills
•Project and Programme Administration
•Attention to detail
•Strong oral and written communication skills
•Strong problem solving skills
•Good Microsoft office skills
•Deployment team colleagues
•People Operations teams (re One Firm Event and Values Day)
The role acts as a key contact and advisor in learning technology applications. The successful applicant will take ownership of tech issue troubleshooting, escalating as appropriate through the appropriate support channels and following through to resolution. The individual will explore and understand the various software application functionalities, improve processes and share best practice. Collaborate with other teams and stakeholders in the UK and Global to understand business needs and priorities on learning technology applications.
Roles and responsibilities
• Be the main contact for administrative tasks in relation to learning technology systems / platforms / applications – from user and content management, to additional functional aspects
• Take ownership of all technical queries and liaise with the appropriate contacts to quickly resolve the issue
• Monitor mailbox for queries as required
• Maintain knowledge base across applications
• Develop and keep up to date training plans of how to use the GLMS
• Update and maintain the master application user guides and keep process up to date and create new ones where needed
• Work with other teams on best practices
• Run workshops for the wider team to help refresh knowledge or upskill so everyone within the team is an expert in their own right
• Mentor members of the team on the applications to help build confidence and understanding if they feel challenged
• Understanding and experience of SNOW as ticket management tool and JIRA as a project management toolset.
• Explore new ways in using the technology applications by liaising with other member firms to find their best practices
• Run periodic checks on applications as set out by standard service management procedures
• Take ownership of information that is required on the learning applications and how we gather this information from our clients/end users
• Challenge the business in how the applications are used and suggest new and improved methods and assist on technical projects where required
• Assist with any communications with clients/end users on the applications to help widen the knowledge and provide correct information at the right time
• Agree and maintain roles and responsibilities on the applications to provide a better and more efficient way of helping the business and ensure adherence to JML process and security policies
• Be able to create and edit virtual classroom sessions
• Work with facilitators to build templates as per the course design and ability to recommend the features within the VC platform to the facilitators which can enhance learner engagement and interaction
• MI – provide further insight into this across various applications and continue to understand business needs in this area
• Proactive in spotting trends, identifying improvements and keeping all documentation up to date.
• The successful applicant will be supported to develop further in their career.
Skills and Experience
• Experience with eLearning
• Experience in managing third party suppliers
• Use of learning platforms such as Learning Management Systems and other third party applications for the likes of Evaluations, Diagnostics and Virtual Classrooms
• Proven attention to detail with the ability to work under pressure
• Committed to delivering a first class quality service
• Flexible approach with the ability to multi-task, manage time effectively and handle tight deadlines
• Relationship management
• Attention to detail
• Technical understanding
• Strong oral and written communication skills
• Strong problem solving skills
• Good Microsoft office skills
Applying with a disability
KPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of The Employers' Forum on Disability we are committed to ensuring that all candidates are treated fairly throughout the Recruitment Process. Should you be successful after the initial application stage, please discuss with your recruitment contact any reasonable adjustments to our Recruitment Process that you may require.
We are currently recruiting Managers to join our successful Global Compliance & Transformation (GCT) team, based in London. The GCT team advises UK and multinational clients on how to improve their tax processes, organisation, controls and technology to be more effective and efficient, working closely with our wider Tax and Advisory practices to achieve growth above and below the line for our clients.
Specifically we are recruiting candidates for our Digital & Technology Tax team, with experience in ERP systems (such as SAP and Oracle), in Finance / Procurement / Supply Chain systems, in tax and statutory accounting compliance / reporting tools or in tax data management.
Candidates should also have knowledge or interest in how indirect and direct taxes integrate into those systems.
The role will be working with UK, European and Multinational clients to advise them on optimising their tax process and implementing technology that will enhance the efficiency and effectiveness.
You will be working in multi-disciplinary teams, often together with our Tax and Management Consulting practices.
We have a strong pipeline of work and want individuals who will hit the ground running within a highly motivated and well regarded team.
GCT is a priority growth area for the firm and the successful candidate will have the opportunity for rapid career progression.
Advising clients on their tax process and technology strategy, in order to make them more efficient and effective.
Managing tax and accounting aspects through the complete lifecycle of ERP deployments, from initial scoping, requirements, design, testing and country implementation.
Advising on local country requirements such as digital reporting and e-invoicing.
Working with 3rd parties and KPMG’s Business Technology service line to design and implement tools to enable compliance and data for tax purposes.
Managing large, multi-disciplinary projects across multiple jurisdictions.
Assisting with the group's business development and sales initiatives.
Knowledge of design and configuration aspects of ERP systems such as SAP and Oracle, or Procurement solutions.
Experience of implementing indirect tax configuration and processes, as well as direct tax and local taxes.
Experience of the end-to-end lifecycle of an ERP deployment and specifically in implementing tax processes for the UK and other European countries.
Knowledge of the implementation of tax engines such as Onesource Indirect Tax or Vertex.
Experience of finance and tax processes (e.g. record-to-report, purchase-to-pay, order-to-cash)
Experience in implementing tax compliance and reporting solutions.
Knowledge of data management applications and the application to tax.
Experience gained in project work.
Knowledge of UK and European tax processes and requirements.
Experience in digital reporting and e-invoicing.
Expertise / Technical role requirements
ERP design and configuration
Data management solutions
Good technology / ERP experience or interest
Some knowledge of finance and tax processes
Good organisational and planning skills
Good communication skills
Ability to work as part of a team
Please note - this role is offered on a 9 month fixed term / secondment basis.
Part-time or job-share applicants are welcomed
The purpose of this role is to be a team leader for the Learning Design Team. Push the team in the creation of high quality new learning programmes for KPMG, whilst coaching and developing all team members. The team will be responsible for the design of blended, engaging and interactive learning programmes that address specific business needs. Learning programmes will leverage technology enabled learning and the principles of social and collaborative environments (70:20:10), all to be suitable for a client facing workforce.
- Lead consultation with the Learning Partners, Programme Directors / Managers, subject matter experts and coaches in determining learning requirements and the best solution
- Monitor teams outputs and control workloads through pipeline management
- Being the escalation point for any projects as required
- Manage all aspects of team, including recruitment, performance management, on-boarding and on-going development
- Be responsible for the resourcing of the team ensuring people are working to the required level whilst managing demand
- Ensure the team have, and follow, the best processes
- Build relationships with the LPs and LDSs
- Manage team budget
Subject matter experts, Procurement, Knowledge Management, Directors in UK Learning, Learning Partners, Learning Designers, Programme Directors/Managers, 3rd party suppliers, Coaching, Deployment, Measurement and Analytics Team
esigning highly engaging effective learning programmes to address business issues in a client centric organisation
- Applying new learning technologies and utilising technical development tools
- Evaluating business impacts of learning
- Working with a range of stakeholders across all levels
- Inspiring others to develop strong outputs
- Creative problem solving
- Managing a complex team with offshore resource (preferred)
- Using an Agile approach to develop learning solutions
- Learning Instructional Design
- Learning Technology Use
- Project and Programme Management
- Relationship Management
- People management skills
Ourclients are facing a future of massive disruption driven by regulatory change,customer expectations, new competition and technology innovation.
KPMG is expanding its Corporates (telecoms,media, technology and energy) Management Consulting team to help thesecompanies to successfully navigate this disruption and take advantage of newopportunities.
Aspart of our ambition to become the digital transformation go-to partner andprovider of customer and employee experience using emerging technologies, KPMGhave established a Customer and Digital function within Consulting. This is ahome for our talent and will be a differentiator in the marketplace.
Ourclients face challenges covering multiple ‘customer’ perspectives – redesigningtheir organisation structure and capabilities to put digital at its heart;redesigning key customer facing processes, often by introducing innovativedigital technologies; rethinking how best to instil a truly customer-centricculture from the top of the organisation down to the front line; and how toensure that the customer experience is a positive one irrespective of the channelsused.
The role as Assistant Manageris a fantastic opportunity to support and shape the translation of clients’business challenges, leveraging strong commercial acumen and technical expertise,into key business and functional requirements, to build digital solutions thatdrive value for their customers and employees
Thisis a client facing role which focuses on being a part of customer-centricprogrammes teams to drive transformational and disruptive change. Assistant Managersare responsible for driving the connected customer agenda and bringing the bestcapabilities for improving customer experience.
The Assistant Manager has a track record ofworking in a digitally focused role, or experience in working in one ofCorporates’ target industries.
AssistantManagers work in cross-functional capabilities and will be expected toassimilate and integrate Nunwood’s primary research into projects.
The Assistant Manager will work with clientleads to draws on these skills at the intersection of understanding the currentclient’s business problems, knowing the industry to design, implement and scalerelevant solutions for our clients.
AssistantManagers will be required to assess client’s business strategy, customercapability and operations for sizeable customer and digital transformationopportunities in the form of emerging tech solutions, data analytics and/orstrategic support.
AssistantManagers play a key role in winning and delivering digital projects and will beresponsible for both working alone and supporting junior members of the teamwhere necessary.
Therole allows the opportunity to work with the leadership team and a range ofpeople from across the firm to develop tailored propositions; and engaging ourclients with these value propositions.
Asuccessful Assistant Manager will leverage the technical, business and designskills of an experienced multidisciplinary team with expertise in customerexperience, data science, business management, engineering and development.
TheAssistant Manager’s key responsibilities encompass:
Playinga key role in helping he client to develop their transformation roadmap andchange portfolio
Havinga working knowledge of what constitutes customer experience and how tointegrate this into a transformation project
Takingownership of aspects of a project plan, including deliverables, as well asbeing able to flex to offer support to the wider team
Supportthe design of the future operating model
Play akey role in bidding, winning and delivering customer and digital transformationengagements of significant size and scope.
Supportthe Customer and Digital Leadership together with Consulting Industry Leaders(or their delegates) to build and action Go-To-Market plans within their industry,focussed on target clients.
Contributeto the development of the team, including supporting on internal initiatives,events, propositions as per the business needs
Comesfrom a digitally focused or relevant industry background with experience ofworking with digital/technology solutions and experience of managing projectsfor internal or external clients
Have experience of customer centricpropositions including sales and marketing including having been responsiblefor the delivery of a phase or project, with associate deliverables.
Have a demonstrable knowledge of innovationincluding approaches, segmentation, and technology
Hasexperience of weaving a solution based on current technologies from ideation todelivery
Comeswith experience of working in one of these industries i.e. oil & gas,utilities, retail, telco, FMCG and transport & infrastructure.
Demonstrateseffectiveness in tackling complex assignments, balancing competing prioritiesand managing multiple stakeholders.
The ambition is that AssistantManagers bridge the technical expertise of engineers and data scientists withthe operational expertise of marketing, supply chain, risk and other frontline roles.
Morespecifically the successful candidate must be able to demonstrate the followingkey skills:
Experienceof digital solutions and customer experience projects/programmes.
Projectmanagement skills including experience in large cross functional and/or crossgeographical programmes
Experienceof ‘connected consulting’ projects – working with teams outside of Customer andDigital to deliver a wider transformation programme
Runcompelling workshops, to extract and challenge information from client SME’sand successfully guides participants through unknown territory.
Knowledgeof the design thinking ethos of human centre design and ability to adopt it tosolve client issues.
Strongunderstanding of the application of agile methodology in both productdevelopment and organizational structure.
Creativeproblem solving ability, inquisitive mind-set, comfortable with working inambiguous situations.
Strongattention to detail.
Excellentfacilitation and presentation skills.
Abilityto rapidly identify issues and propose solutions.
Abilityto work independently with limited oversight.
Abilityto deliver high quality assignments under time pressure.
Abilityto grow and develop people working for them.