I'm looking for

The team

Part of our technology organisation, this is a delivery-focused role, we are seeking an experienced and highly motivated SIAM Delivery Lead with service delivery management experience in a multi-supplier environment. The SIAM Delivery Lead is a multifaceted leadership role in a multi-supplier ecosystem supporting the implementation and management of the SIAM organisation, processes, and policies.
The successful candidate will be responsible for leading a team of functional leads through the implementation, maintenance and delivery of the Multisource Integration (MSI) and ITSM Service Operations.

The role

- Lead and develop the service integration and management (SIAM) capability within our technology organisation to deliver a model to manage our supply chain and a coherent and high-quality business experience.
- Design and implementation of an overall Service Integration and Management strategy in conjunction with other Technology leaders.
- Foster strong and enduring relationships across technology to support leaders and teams as they adopt and operate the model day to day.
- Be an energetic advocate for collaboration across teams to realise improvements in service, efficiency, quality and value with partners across our supply chain and the services delivered to our business.
- Understand the KPMG business and the impact of the ecosystem on its ability to succeed
- Support the organisational change initiatives required to transition the customers operations to the commercial-based SIAM ecosystem model
- Manage the transition and design of the SIAM organisation to an operational state, including any required staffing, processes, and strategic direction
- Oversee the SIAM functions including ecosystem governance, customer engagement, service transition, and performance management
- Optimise the overall operation of the ecosystem services, managed service providers, and processes to create and increase value for the customer
- Engage with the KPMG business at the enterprise architecture level to strategically align the demand for new technical capabilities and the services provided the ecosystem
- Collaborate with other ecosystem support functions such as Situational Awareness as a Service, Operations to manage the cross-functional processes required for seamless service delivery
- Directly support the Program Manager to ensure that all SIAM programmatic level responsibilities (e. g., staffing, programmatic deliverables, monthly reporting, ad hoc requests, etc.) are completed in a timely, accurate, and quality manner
People Responsibilities:

- Be ultimately accountable for the performance of all UK and any off-shore resources, whether in a direct or in-direct reporting line
- Ensure all teams are compliant with performance management frameworks, information security standards, training requirements, risk, ethics, and behaviour and diversity guidelines
- Goal setting oversight to ensure high standards of SMART objectives
- Ensure adequate career guidance / counselling is in place to support teams
Your Responsibilities will include:

- Overall responsibility for end to end performance management of all suppliers acting as the supplier manager and internal service providers under the remit of SIAM with operational management as per the SLA’s and OLA’s respectively
- Develop a deep understanding of KPMG’s strategy, competitive advantage, operating businesses and ways of working
- Understand the key financial drivers and dynamics driving business growth and our business goals
- Develop and maintain strong and supportive relationships with internal stakeholders across Solutions and Delivery.
Manage the design of and transition to the new SIAM organisation
- Responsible for the design, implement and maintain of SIAM policies, processes and procedures
- Facilitating regular Service reviews with all suppliers to maintain a healthy, mutually supportive working relationship between KPMG and all suppliers
- Managing the payment of service credits in line with contractual terms and conditions in response to poor performance of contractual breaches etc.
- Design the ITSM tooling strategy including master data management and workflows.
- Defines, documents, maintains and communicates clear/unambiguous roles and responsibilities for the services and involved internal and external parties
- Oversee multisource functions such as supplier portfolio governance, the voice of the supplier surveys and activities and service transition processes.
- Lead the Service Integration & Management (SIAM) Team to deliver successful business outcomes while generating a strong team culture that promotes collaboration, innovation and a customer-centric approach.
The person

- Must have extensive Service Delivery Management experience
- An understanding of cloud infrastructure i.e. Amazon Web Services (AWS)
- Candidate must be pro-active and a team player, but capable of working effectively independently or with limited support.
- Experience in working with both Agile and Waterfall methodologies
- Strategy & roadmap creation and promotion
- Must be able to operate in a rapidly changing, very complex and technical environment.
- AWS and Azure exposure would be advantageous.