I'm looking for

Manager – People Consulting (Corps – BCM/OD) (C Grade)

The team

People Consulting is an integral part of KPMG’s Management Consultancy practice and a growing part of our business. This team help to transform the performance of organisations by changing the way people are led, managed and developed. We do this by focusing on two key areas – delivering the people agenda on large scale, complex, transformational change programmes and transforming the HR function.

We have 5 key capabilities that work across the sectors:
• Behavioural Change Management
• Human Resources Optimisation
• Organisation Design for Performance
• Talent Management
• Workforce Intelligence
The role

We are seeking talented individuals with experience of Organisational Design (OD) to join our growing Corporates, Business to Business (B2B) team, working closely with clients across Energy, Industrial Manufacturing, Life Sciences and the Aerospace & Defence.

Candidates should have experience and proficiency relevant to a number of our OD and BCM areas (e.g. deep practical expertise across 3 - 5 of the following)

Organisational Design (OD)
• Implementation Planning – strong experience in the management and delivery of Organisational Design projects.
• State it – including: articulation of client context, strategy, value chain and aspirations.
• Shape it – including: collation of baseline and analysis, design principles and future state options.
• See it – including: detailed design, workforce transition strategy and role impact assessment.
• Sustain it – including: Rollout workforce transition plan, manage future state organisation go-live and monitor effectiveness of future state organization design
• OD to TOM integration – An ability to deploy OD methods in an end to end TOM design, linking the OD, Capability and Governance layers to; Business / Customer Strategy, Location, Asset, Process and Technology.
The successful candidate will be expected to:
• Lead the day-to-day delivery of a B2B project, working closely with colleagues from other areas of Management Consulting
• Manage a small team of consultants and/or facilitate client teams
• Provide specialist OD advice and work closely with the client leads and team members to successfully deliver project outcomes
• Manage quality/risk issues and suggest solutions.
• Contribute to People Consulting business development, including working with B2B key account teams to scope opportunities or developing compelling and winning proposals which wow our clients
• Contribute to the development of methodologies, tools, thought leadership papers and to the People Consulting practice more generally
The person

Candidates should have strong commercial acumen, hunger to learn and develop and be able to thrive in a really fast paced working environment.
• Recent delivery and business development experience within a consulting environment or transformational change experience from industry
• Experience in the B2B Sector is preferable
• Qualifications such as CIPD, Occupational psychology, MBA, Prince2 and caching would be beneficial but not essential

At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we’re making bold changes to who we are and what we do. Be part of it.

People & Change Overview:

People and Change is an integral part of KPMG’s Management Consultancy practice and a growing part of our business. This team help to transform the performance of organisations by changing the way people are led, managed and developed. We do this by focusing on two key areas – delivering the people agenda on large scale, complex, transformational change programmes and transforming the HR function.

We have 6 key capabilities that work across the sectors:
• Behavioural Change Management
• Human Resources Optimisation
• RC / Learning
• Organisation Design for Performance
• Talent Management
• Workforce Intelligence

Role Description:

We are seeking a skilled individual with experience in delivering system change management programmes in the Banking sector, including client engagements ranging from small organisational changes to large scale transformational programmes, specifically:

• Make it Known – including: case for change, culture assessment, stakeholder analysis, change risk assessment, comms and engagement strategy
• Make it Real – including: change impact assessment, training needs analysis, change leadership, change approach and plan
• Make it Happen – including: business readiness assessment, drive change interventions and organisational alignment, measure change
• Make it Stick – including: sustain change, align Talent and HR policies and measure outcomes against vision

The successful candidate will be expected to:


• Project manage client work and/or manage a single workstream within a more complex change programme
• Lead a small team of consultants, likely to include a mix of onshore and offshore team members
• Work closely with the client project manager and team members to successfully deliver project outcomes
• Provide specialist and technical input and review of others’ inputs in the design and development of change management project deliverables
• Contribute behavioural change management initiatives in P&C/Banking sector. This may include working with key account teams to scope opportunities or help to develop proposals to meet client requirements

Required Skills:

• Communications – experience and expertise in stakeholder management, engagement and communication skills, both in writing and orally
• Cultural change – experience in cultural diagnostic, design and implementation of cultural change programmes (understanding and articulating the key drivers of cultural change)
• Organisational performance management - helped organisations to minimise underperformance during the change through the design and delivery of a variety of interventions
• Sector knowledge – in depth knowledge of the Banking sector and the challenges faced by these institutions / organisations and demonstrate strong commercial acumen
• Technical applications – have experience and expertise in working with Workday, Oracle, Microsoft, SAP, Ivalua, Coupa and/or Servicenow applications
• Project management – supported the delivery of a work stream or discrete set of deliverables
• Impact and influence – proven relationship-building and influencing skills and be a self-starter with the ability to work well with ambiguity



Qualifications and Skills
- Degree educated or equivalent
- Qualifications such as CIPD, CIMA, Occupational Psychology, MBA and Prince2
- Familiarity and proficiency with Microsoft Office packages (e.g. Word, PowerPoint, Excel)

Function Information

The People Function plays a pivotal role in supporting the overall business strategy. In order to do this we are continually reviewing the way we recruit, develop and reward the people that work for KPMG to make sure that we attract and retain the very best and most diverse talent in the market place and enable them to achieve extraordinary things for our clients. At the heart of our people strategy lies a simple but powerful statement – “our people are extraordinary”.

Department Information

The People Operations team circa 145 staff provide administrative and advisory support to our UK Business. The operation consists of an HR Shared Services team, HR Technology team and an HR Transformation team. Customer centric, we are consistently looking for ways to exceed expectations of our people across the business with the service we deliver.

Context of role As one of the AM’s in the HR Advisory Team you will be responsible for pro-actively managing the service of the HR Advisory Team (HRAT) within your capability group and ensuring that this is consistent across all areas. You will be responsible for shaping how the team work to achieve that work. You will be expected to build key relationships with stakeholders in the business and HR. Your focus will be on the up-skilling of both the managers in the business by proactively educating and training them in HR matters, and the HR Advisory Team to drive the consistent delivery of best practice HR solutions across the team. You will manage a team of HR Advisors and Senior HR Advisors. Working closely with your team and the HR Leads and the HR Business Partners more broadly, you will act as an escalation point for complex ER cases and programmes and play a key role in the continual review of the services HRAT provide, ensuring they are fit for purpose and we have a structure and approach that can deliver against agreed SLAs.

Role and Responsibilities

The role has the following key responsibilities:

Client Management

• Act as account manager, working closely with HR Leads, HRBPs as appropriate and PLs to ensure the HRAT model is meeting business requirements;
• Identify key relationships in the business and proactively build them;
• Working closely with the HR Leads, HR Business Partners, PL’s/ BOLS and HR Advisory Team, you will play an active role in shaping how the HRAT fit client needs through a commitment to evolving the model by responding to the business and driving consistency from the centre;
• Proactively ensure we are playing a role in developing performance managers’ (PMs) and Performance Leaders’ (PLs) performance management skills and abilities to manage ER issues in their teams e.g. through training and education.

Employee Relations

• Manage escalated complex ER cases from HR Advisors and Senior HR Advisors, including the most challenging of under-performance and absence cases;
• Lead and coordinate complex ER programmes within the business area such as redundancy and TUPE;
• Be an expert in all ER matters and proactively impart this with wider HRAT;
• Take a commercial, considered stance to risk assessment linking in with Employment Law Advisory Team (ELAT), escalating issues as appropriate to an HR Advisory Account Manager before escalation to the relevant CoE or HR Business Partner;
• Proactively coach performance managers (PMs), PLs and Partners on the approach to absence management and the tools to deal with long term/persistent absences – including OH referrals of varying complexity;
• Proactively coach PMs and PLs on the implementation of RPP development plans and advise on how to approach and handle typical and atypical RPP/performance coaching meetings;
• Coach and support PMs and PLs on the performance management process and approaches to give difficult messages.

Reward/Centre of Excellence

• Lead involvement with a specific Centre of Excellence, ensuring HRAT working closely with the HR Business Partners and CofE team to coordinate our role and maximise value we ca add;
• Identify and drive opportunities to be more efficient and consistent and to manage CofE activities from HRAT upwards;
• Be accountable for ensuring that all CofE activities are delivered on time and to a high standard for capability which you provide support;
• Coach and guide team members on agreed approach and principles so they are confident and effective in conveying these appropriate stakeholders;

Management Information

• Work closely with People Information and other teams to respond to requirements as appropriate for management information. Work closely to understand what role HRAT can and should play.
• Add value to management information by providing analysis and executive summary;
• Review information to identify any trends and identify actions where appropriate.

Contributing to HRAT and People Function

• Share knowledge and experience with wider HRAT e.g. through team meetings;
• Support recruitment for all levels within HRAT;
• Coach team on all aspects of their role;
• Work with HRAT Manager to measure the value of HRAT activities and develop KPIs and SLAs for key processes where appropriate, ensuring that real demonstrable value is being added to the business from HRAT;
• Lead team and work collaboratively with team to further embed the HRAT model and to provide clients with an excellent service; support team members during their busier periods; and take a personal responsibility to continuously improve and streamline the quality of HRAT work;
• Identify training needs and work with HRAT Manager on HRAT training curriculum;
• Work with HRAT Manager to establish career development programmes from E2 to D1 and D1 to D2 and support team through these programmes;
• Performance manage team; hold ongoing open and honest conversations about performance;
• Support the documentation of all best practice HRAT processes;
• Take part in and contribute to KPMG wide projects;
• Take part in functional projects supporting the HR Business Partners.

You will be able to demonstrable experience in the key components of the role. This is typically underpinned by a minimum of five years’ experience in a fast moving, responsive HR team.

You will also ideally have experience of managing people and coaching/mentoring others.

Skills and Experience

It is expected that you will be CIPD qualified. In addition you will:

• Have a proven ability to build relationships and communicate with people at all levels;
• Have a proven ability to work to deadlines and work without supervision;
• Have a proven ability to influence and challenge others and drive change;
• Have excellent people management skills and a strength and passion for developing others;
• Possess strong problem solving and facilitation skills;
• Be an excellent communicator – written and verbal;
• Have strong organisational, literacy and numeracy skills;
• Have excellent IT skills including Excel, PowerPoint and SAP or equivalent HR system.

Senior Manager - People Consulting (Corps OD):
At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we’re making bold changes to who we are and what we do. Be part of it.

The team

People Consulting is an integral part of KPMG’s Management Consultancy practice and a growing part of our business. This team help to transform the performance of organisations by changing the way people are led, managed and developed. We do this by focusing on two key areas – delivering the people agenda on large scale, complex, transformational change programmes and transforming the HR function.

We have 6 key capabilities that work across the sectors:
• Behavioural Change Management
• Human Resources Optimisation
• Organisation Design for Performance
• Talent Management
• Workforce Intelligence
• M&A / Sourcing.
The role

We are seeking talent individuals with experience of leading the delivery of Organisational Design (OD) solutions for our Business to Consumer (B2C) team, working closely with clients across Consumer Markets, Telecoms, Media, Technology and the Leisure industry.
Candidates should have experience and proficiency in all elements of one of the OD or BCM capabilities, and supporting experience in the other area:
Organisational Design (OD)
• Implementation Planning – strong experience in the management and delivery of Organisational Design projects.
• State it – including: articulation of client context, strategy, value chain and aspirations.
• Shape it – including: collation of baseline and analysis, design principles and future state options.
• See it – including: detailed design, workforce transition strategy and role impact assessment.
• Sustain it – including: Rollout workforce transition plan, manage future state organisation go-live and monitor effectiveness of future state organization design
• OD to TOM integration – An ability to deploy OD methods in an end to end TOM design, linking the OD, Capability and Governance layers to; Business / Customer Strategy, Location, Asset, Process and Technology.
This is a high profile role within the team, requiring a balance of business development / sales origination and client delivery.
The successful candidate will be expected to:
• Lead the delivery of high quality client project work and complex change programmes
• Work closely with the leadership in People Consulting to: drive business growth; deliver outstanding client work; and be the face of People Consulting to the external market
• Represent B2C as part of the cross-functional People Consulting community
• Drive the focus on BCM and/or OD within the B2C market, internally and externally
• Contribute to the business development and sales initiatives including bid, proposal and contract / commercial negotiations with our B2C clients
• Take a role in the growth of the team and wider practice, sharing knowledge, developing thought leadership and supporting the career aspirations of team members
The person
• We are looking for someone who is a natural team player with a strong focus and flair for people development and team leadership.
• Experience in the B2C Sector is preferable
Qualifications such as CIPD, Occupational psychology, MBA, Prince2 and caching would be beneficial but not essential