Customer Centric Transformation Manager

Job description

Job Title/Req Number: Customer Centric Transformation Manager / 107966

Base Location: Manchester, Leeds or London

The KPMG Consulting function is a cornerstone of our business.  Operating from London we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies.  We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across a breadth of areas such as Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time.

Why Join KPMG as a Customer Centric Transformation Manager? 

We are seeking a talented Management Consultant with experience in Front Office / Customer Facing Transformation experience to support our People Consulting Corporates clients by applying Business Strategy and transformation expertise, identifying opportunities, and delivering end to end Advisory engagements.

You will join an established and highly successful Front Office / Customer Facing Transformation practice, with the opportunity to leverage our leading practice methodologies and continue our growth. You will be working closely with FTSE 100 clients across a broad range of industries including Energy, Telecoms, Retail, Media and Professional Services.

What will you be doing? 

• Help clients focus on generating value through their front-office investments, with a clear performance focus and value creation
• Identify client problems and shape strategic customer-centric initiatives and deliver these in an end-to-end front office transformation
• Shape  and manage client Front Office programmes of transformation work
• Build and manage relationships with clients on a daily basis
• Leverage your Front Office / Customer Facing Transformation expertise and network to generate new client opportunities
• Contribute to the development of our Corporate Front Office / Customer Facing Transformation propositions and assets
• Be a career coach for junior consultants, helping them to develop and progress their career

What will you need to do it? 

• Experienced Customer Front Office facing consultancy background, eg. technology services or industry-based CRM programme delivery background with experience of designing, building, and delivering solutions.
• Experience managing the delivery of end-to-end front-office functional transformation programmes, ideally underpinned by experience design, marketing, sales or service methodologies.
• Front Office Transformation experience gained with major clients in the Corporate sector
• Ability to articulate the value of the customer centric business functions to a non-technical audience.
• Uses a unique perspective to solve complex business problems

Skills we would love to see / Amazing extras

• Transformation Consulting experience for clients Consumer Retail, TMT, Energy or Professional Services would be advantageous in securing this role
• Ability to leverage deep functional knowledge and experience to develop solutions to the client with short turnaround time

Our Locations:

We are open to talk to Management Consultants  with experience in Front Office / Customer Facing Transformation in the UK as this is where the team is based.

• London
• Leeds
• Manchester

With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team.

Find out more:

Within Consulting we have a range of divisions and specialisms.  Click the links to find out more below:

• Consulting at KPMG: www.kpmgcareers.co.uk/experienced-professional/consulting/
• ITs Her Future Women in Tech programme: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• KPMG Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

For any additional support in applying, please click the links to find out more:

• Applying to KPMG: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/
• Tips for interview: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/application-advice/
• KPMG values: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/our-values/
• KPMG Competencies: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/kpmg-competencies/
• KPMG Locations and FAQ: www.kpmgcareers.co.uk/faq/?category=Experienced+professionals