Process and Operation Support

Grade:

B

Job Title:

Operations Senior Manager

Team:

DPP Audit – Future of Audit Learning Project team

Locations:

Remote

Capability:

Audit

Service line:

Audit Central

Contract type:

Secondment (2 years)

Summary of role purpose:

This is an exciting opportunity for a talented professional to join our Department of Professional Practice – Audit (DPP Audit) capability at Senior Manager level. We are a dynamic team of passionate and highly skilled professionals, working hard to support our audit teams in the field to get things right first time.   You will work closely with the Director in the team as well as colleagues across the Audit Practice and the firm. You will be accountable for supervising the work of colleagues (potentially at both junior and senior level). You will also have performance management responsibilities for a small number of employees. 

Come on a journey with us to reshape and redefine the way KPMG UK’s audit practice learn. We are looking for passionate people who understand the importance of creating processes and policies that make life easier for our Audit colleagues but also remain compliant to external and internal regulation as we embark on our learning transformation journey and beyond. 

You will lead the operational process and delivery elements, working closely with your immediate team and a range of stakeholders and partners across the firm, to plan, draft, deliver and measure the learning experience for multiple internal audiences. The outcome of your work will support the rebrand of the way auditors learn at KPMG and embed a culture of “learning for a lifetime”.  

Description of the role:

• Ensuring a seamless transition from current processes and procedures to new ways of deployment and associated tasks.

• Develop and execute change plans as necessary, ensuring continuity of service to the business in a transparent and seamless fashion.
• Lead on the implementation of processes which are required, to support process improvement.
• Ensure all internal learning controls, processes and policies support requests for internal and external learning management information, which meet our legal and regulatory obligations, including ISQM1, QC1000 and FRC reporting.
• Consider the links available between the Future of Audit Learning project and Spark, Space to Learn, the Learning Management System and CPD requirements in order to ensure alignment and leverage any synergies available.

• Manage and coach team of Manager and Assistant Manager
• Work cross-pillar to ensure alignment and to consider all possibilities.
• Use business relationships to find innovative solutions using technology to make processes efficient, reliable and collaborative.
• Working closely with the Learning Enablement team and Design to ensure best practice for deployment and monitoring are met.
• Working closely with KPMG’s Learning Services team to deploy learning in line with specific SLAs.
• Ensuring the transformation supports CPD requirements through reporting and monitoring of Learning completed.

Due to the nature of the position, you may be working at/visiting other KPMG offices.

The person:

Experience and knowledge requirements:

• Operational deployment, enablement and technology led experience of at least 5 years at Manager level (E) 
• Proven transformational project experience at Senior Manager level (D) 
• Project management experience essential, with change management skills (E)
• Recent experience of managing large projects involving transformation and technology and being the first point of contact for key stakeholders (E)
• IT literate with sound knowledge and experience of MS Office tools (Excel, PowerPoint and Word).  (E)
• Practical experience of human resources development, organisational design, diversity and accessibility, as well as similar organisational behavioural/cultural skills. (E)
• Experience of working within Audit, or business partnering with Audit (Strongly D)

• Strong understanding of business risk management, particularly in the context of learning and development operations and governance frameworks (e.g., ISQM1, QC1000). (E)

• Understanding of LMS systems and best practice around deployment and monitoring (E)
• Strong stakeholder management (E)

D = Desirable   E = Essential

Behavioural Attributes and Skills:

• Strong creativity, with the ability to work with little guidance in an ambiguous environment. 

• Excellent written and oral communication skills.

• Ability to understand and develop effective L&D and OD strategies while understanding the implications from a culture, business success and company practice standpoint.
• The ability to role model collaboration, and consult confidently, effectively, and independently with senior levels of the organisation.

• Strong influencing skills and ability to build relationships with colleagues. 

• A collaborative team player who is self-motivated and proactive. 

• Demonstrates energy, commitment, and the ability to work under pressure and meet tight deadlines. 

• Capable of managing multiple tasks and responding to changing priorities. 

• Ideally experienced in large corporate or professional services firms. 

• Self-driven and resilient, able to thrive in high-pressure environments and adapt to new requirements. 

• Strong analytical skills and attention to detail, capable of analysing and interpreting complex technical information. 

• Takes full accountability for delivering high-quality work, working independently while seeking input when needed. 

• Innovative problem solver, blending creativity and pragmatism, and seeking opportunities to challenge the status quo. 

Qualifications:

• Any university equivalent (E)
• HR relevant qualifications (D)

D = Desirable   E = Essential

KPMG overview:

KPMG in the UK is part of a global network of firms that offers Audit, Legal, Tax and Advisory services. Through the talent of over 16,000 colleagues, we bring our creativity, insight and experience to solve our clients’ and communities’ biggest problems. We’ve been doing this for more than 150 years.

We aim to be universally recognised as a place for great people to do their best work. A firm known for our collaborative and inclusive culture, using technology to empower and equip our people to deliver outstanding work with real flexibility – through inspiring workspaces, innovative ways to collaborate and hybrid ways of working.

With offices across the UK, we work with everyone from small start- ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our mission is simple: To support the UK in a connected world. It guides everything we do, underpinned by our values: Courage, Integrity, Excellence, Together and For Better.

KPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool.

As a member of the Business Disability Forum we're committed to ensuring that all candidates are treated fairly throughout the Recruitment Process.

We pride ourselves on being a place where your individuality is valued; you can be yourself and still achieve your potential. We believe that your individuality helps us to deliver the best results to our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference.