Senior Manager - ServiceNow

Job description

Technology is one of the KPMG’s priority investment areas – Connected Technology services the whole of the KPMG client-side business portfolio through delivery of core technology, transformational processes and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build and operate flexible technology enabled solutions for clients to help them solve the most complex business problems and transform their operations.  

The Team

Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions that uses pre-designed back-office leading practices and KPMG’s six-layer Target Operating Model. It enables clients to make better, faster decisions, resulting in a quicker implementation and a faster path to Return on Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective service management back-office solution.  

The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise though a standardised delivery model, which drives professional delivery to clients. The teams use their functional knowledge and experience (e.g. Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, ServiceNow HRSD, Coupa) to lead and deliver client programmes, support pre-sales activities and develop improvement and extensions to Powered Enterprise.

As our Powered HR practice continues to grow, we are seeking talented individuals with experience of ServiceNow HRSD implementations. This is a high-profile role within the team, requiring a balance of business development / sales origination and client delivery.

Description of the role:

The successful candidate will be expected to:

• As an Engagement Manager, lead the delivery of high quality ServiceNow HRSD deployment projects
• Provide specialist ServiceNow HRSD advice and work closely with the client leads to optimise processes and maximise the benefits of ServiceNow HRSD
• Advise clients on the transformational aspects of ServiceNow HRSD in relation to HR operating model, self-service, service delivery, portal, virtual agent and relevant HR process execution, e.g. Onboarding, Absence Management, Global and Domestic Mobility, Offboarding
• Contribute to business development and sales initiatives including bid, proposal and contract / commercial negotiations with our ServiceNow HRSD clients
• Lead the growth of the Powered HR practice through sharing knowledge, developing thought leadership and supporting the career aspirations of team members
• Advise on technical integration of the ServiceNow HRSD application with other client and 3rd party applications such as payroll, benefits and finance systems
  Advise on data migration and data integrity as part of the deployment engagement

Role Dimensions

Leadership & Management:

• Expected to be a role model to the wider team by showcasing our values and principles, leading from the front and by example.  
• Assisting with goal development and coaching of staff to enable the growth of the junior management team within our practice.

Stakeholder Interaction & challenges:

• Liaise with stakeholders across Powered HR, cross collaborating with other teams across Powered HR, ensuring opportunities are shared and explored to maximise our offering to clients.

The Person

Essential Experience

Our candidates should have strong commercial acumen, strong desire to learn and develop and be able to thrive in a fast-paced working environment. 

• Proven experience successfully delivering ServiceNow HRSD programmes
• Advanced functional understanding of ServiceNow HRSD product
• Experience in HR leading transformation projects, leading workstreams and managing teams
• Demonstrable knowledge of HR processes
• Excellent stakeholder management skills
• Experience with another HCM cloud product e.g. Oracle, Workday, SuccessFactors (desirable)
• Comfortable with agile and waterfall methods of working
• Excellent documentation, reporting and presentation skills
• Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information
• Experience in a functional and/or technical role in a business or systems delivery environment preferably in the HR sector
• Experience producing project deliverables (business requirements, functional specs, configuration document, process flows, use cases, requirements traceability matrices etc.)
• Ability to effectively transfer knowledge and flex the approach according to the situation
• Ability to learn technology quickly through instruction and experience
• Proven ability to collaborate and build strong relationships with varying team members
• Strong functional knowledge of HR, Recruitment (incl. Onboarding), Payroll, Time Tracking or Case Management business applications an advantage
• Experience as a configuration expert and/or project manager of enterprise software deployments

Qualifications

•    Educated to degree level
•    ServiceNow Certified System Administrator
•    ServiceNow Certified Implementation Specialist – Human Resources
•    ServiceNow HR Enterprise Certification (desirable)

KPMG Overview

KPMG in the UK is part of a global network of firms that offers Audit, Legal, Tax and Advisory services. Through the talent of over 16,000 colleagues, we bring our creativity, insight and experience to solve our clients’ and communities’ biggest problems. We’ve been doing this for more than 150 years.

We aim to be universally recognised as a place for great people to do their best work. A firm known for our collaborative and inclusive culture, using technology to empower and equip our people to deliver outstanding work with real flexibility – through inspiring workspaces, innovative ways to collaborate and hybrid ways of working.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our mission is simple: To support the UK in a connected world. It guides everything we do, underpinned by our values: Courage, Integrity, Excellence, Together and For Better. O

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