CE Lead Consultant
Location: Birmingham, Bristol & Other locations
Capability: Advisory
Job details
Location: Birmingham, Bristol, Glasgow, Leeds, London, Manchester, Reading
Capability: Advisory
Experience Level: Manager
Type: Full Time
Service Line: Technology & Data
Contract type: Permanent
Job description
KPMG Microsoft Business Solutions a growing Microsoft Dynamics Practice delivering world class solutions in ERP, CRM, and e-Commerce. Our solutions are focused on advisory and implementation services that relate to the implementation of Microsoft Dynamics 365 products including (CRM & ERP). Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. They embrace all departments of a company from finance to manufacturing to customer relationship management, HR, and sales, in one single system.
Responsibilities
- The Lead Functional Consultant will lead the delivery of our Microsoft Dynamics 365 solutions
- Be a champion for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology
- Have an exceptional understanding of Dynamics 365 technical and functional capabilities
- Lead the design and development of sector specific templates to enhance the out of the box Dynamics 365 functionality, giving KPMG a unique selling point and also a resalable asset
- Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
- Define training needs within the team and coach other team members
- Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan.
- Meet and exceed customer expectations of business knowledge, skills and behaviour.
- Identify business/project risk and mitigate or communicate as necessary.
- Ensure progress updates are communicated to relevant parties both formally and informally.
- Identify practice development activities and help in defining how these will be delivered
- Carry out additional duties as may occur from time to time as instructed and agreed by Directors.
- In all activities, ensure timely completion of internal processes and mandatory training.
- Represent KPMG Microsoft Business Solutions in a professional and positive manner at all times.
Requirements:
Qualifications and Skills
- Deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 365
- Deep understanding of Azure and cloud technologies, .Net development and PowerBI.
- Broad understanding of software development lifecycle, development management,release management, data migrations, cut-over planning and early live support.
- Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement – including core solution of Accounts, Contact and Activity management and at least one of the following:
• Sales Management
• Marketing automation
• Project Services Automation
• Customer Service Management
• Field Services
- Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:
- Azure SQL / SQL Server
- PowerApps, LogicApps, Flow and Common Data Service
- Visual Studio Team Service
- Knowledge of best practices for working with offshore teams
- Experience of Agile Methodology
- Certification in TOGAF or Zachman Framework would be beneficial
- Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud
- Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable
- Graduate from a top University
- A relevant degree within a computational or business discipline
- Minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;
Experience and Background
- Expertise in providing both out of the box and development solutions in a Microsoft Dynamics 365 environment; Extensive experience as CRM consultant
- Ability to lead engagements and present to the C-Suite stakeholders.
- Experience with Dynamics 365 in a Lead Design Consulting role
- Experience of large scale CRM implementations
- Adept at Business Requirement Analysis with a focus on reducing development effort and simplifying delivery
- Pre-sales experience
- Excellent presentation and demonstration skills
- Business process mapping, modelling and documentation knowledge
- Experience of mentoring junior and offshore staff
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