Dynamics 365 Solution Architect Contact Centre as a Service (Contact Center)

Job description

We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (Contact Center) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes. The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & Contact Center area. They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams.

They will be passionate about developing a strong community ethic within the team and driving a high performance culture. They will have strong collaboration skills and be comfortable working as part of a global team.

Responsibilities

•  Building and leading the D365 Contact Center practice, developing the team to enable the delivery of our long term business strategy
•  Be a champion for the D365 Contact Center Platform
•  Have an exceptional understanding of Dynamics 365 Contact Center capabilities and the wider Contact Center market
•  Driving collaboration across the Contact Center internal community
•  Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•  Developing a high performance culture within the D365 Contact Center practice
•  Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•  Meet and exceed customer expectations of business knowledge, skills and behaviour.
  
  

Requirements

Qualifications and Skills

•  Deep and broad knowledge of Contact Center in general and Microsoft Dynamics 365 Customer Service & Contact Center
•  Extensive consulting skills
•  Business Process knowledge
•  Broad understanding of software delivery
•  Excellent soft skills and leadership qualities
•  Ability to work independently and as part of a team
•  Relevant certifications in Dynamics 365 or related technologies
  
  

Experience And Background

•  Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•  Experience with Microsoft Dynamics 365 Customer Service & Contact Center in a Lead Consulting role
•  Experience of large scale Contact Center implementations
•  Pre-sales experience in Microsoft Dynamics 365 Customer Service & Contact Center
•  Excellent presentation and demonstration skills