KDN IT Support and Operations Director

Job description

About KDN (KPMG Delivery Network)

The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a is a a global organisation that supports KPMG member firms in delivering global priority solutions to their clients across a number of different industries. KDN helps to enable growth, improve economies of scale, and discover new ways of collaboration and working.

You’ll be a part of the KPMG family working alongside some of our profession’s most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to KPMG's clients, and driving positive change in the communities we serve. You’ll be assisting KDN to accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm.

Role summary

The IT Infrastructure / Cloud / End User Operations and Support Lead is a senior leadership role responsible for establishing and driving KDN's IT Infrastructure / Cloud / End User Operations delivery and support strategy - ensuring the seamless delivery of IT services, optimising infrastructure performance, providing efficient end user support, and driving the adoption of innovative technologies (specifically AI) to meet the business's evolving needs.

How will you make your mark?

• Oversee the day-to-day operations of KDN's IT infrastructure, including servers, storage systems, networks, and data centers
• Ensure high availability, reliability, and security of all IT systems and infrastructure 
• Manage cloud-based resources, ensuring efficient usage, cost optimization, and security 
• Lead the end user support team to provide timely and effective resolution of IT-related issues 
• Develop and manage support processes, including incident management, problem management, and change management 
• Supervise and mentor a team of IT professionals, including Service management administrators, network engineers, system administrators, database administrators and Cloud engineers 
• Implement AI-powered automation to enhance operational efficiency and service quality 
• Create a culture of innovation and continuous improvement across teams 

This is the job for you if you have

• Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree preferred.
• Extensive experience in IT infrastructure, cloud operations, and end user support, with proven experience in a leadership role
• Strong technical knowledge of network architecture, cloud platforms, virtualization technologies, and enterprise IT systems
• Proven experience in leading and managing IT teams
• Excellent problem-solving, analytical, and decision-making skills
• Strong project management skills and experience with project management methodologies. - Exceptional written and verbal communication skills 

KDN is Inclusive!

Everyone brings a unique perspective. We want to harness diverse thinking by bringing bright minds together and valuing the differences that lead to stronger insights and innovation. At KDN, we recognise that we need Inclusion, Diversity and Equality to be successful. We want to attract, retain and develop diverse talent at all levels. This means recruiting from the widest possible pool of talent, removing barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment which maximises collaboration and empowers everyone at KPMG to bring their whole selves to work. We encourage authenticity, honor individual priorities, and respect your choices.