Customer is a priority growth area for our Consulting practice as it becomes ever-more critical for our clients’ businesses to address their customer strategy and delivery. We are in unprecedented times of change which has accelerated the customer and digital agenda and the way in which our clients’ businesses operate and deliver against them. The focus of everything we do is to help add lasting value and enhance performance by delivering sustainable improvements to their businesses. On this programme, you’ll be given the chance to gain exposure across a range of our capabilities from transformation, design, brand and marketing, data and analytics – offering an unrivalled insight into KPMG.

Our Customer Graduate Programme is designed to give you the experience and core consulting skills you need to get your career off to a flying start. Starting as you mean to go on, you’ll build your commercial understanding and business acumen to deliver real value to our clients straight away.

In current times of disruption, like the clients we work with, we're having to adapt and evolve the way we work. This means new working patterns, physical adjustments in our offices and new ways of interacting with our colleagues and clients. Our customer practice is based across various locations in the UK and as such, we embrace a digital and collaborative way of working both within our own teams and with clients.

Programme summary

Programme overview

Capability: Consulting

Programme length: 3 years

Qualifications: Chartered Institute of Management Accountants (CIMA)

Entry requirements

As a general rule, you’ll be expected to meet the following requirements (*or equivalents)

  • Minimum Grade B GCSE* Maths
  • Minimum Grade B GCSE* English Language
  • Minimum of 128 UCAS points* under the 2017 tariff point system at A Level 
  • Minimum 2:1 degree in any discipline

Please note, we only consider a candidate's 'top' 3 A-Level grades and do not accept General Studies.

At KPMG, we look at more than just your academic results. We will review your application, together with your performance in our assessments, to ensure that you have the best opportunity to demonstrate your potential. We will be considering your strengths and achievements alongside a number of other metrics, including technical background and/or experience, to ensure that you have the skills to succeed at KPMG.

Key skills

Throughout the recruitment process we will be looking to learn more about your strengths.

To be successful on this programme, you will be required to demonstrate the strengths that we look for in our graduates at KPMG.

Learn more about what we look for and how to apply here.

Training and development

Our commitment to your learning and development is paramount and is why we have created a learning path that will support you during your graduate programme and beyond.

In Customer we balance a solid grounding in the language of the broader business via a CIMA foundation certificate, with a customised customer-specific programme for years 2 and 3. Our exclusive KPMG Customer Programme for these latter two years includes a core set of modules on the fundamentals of customer, but also offers choice and the chance for you to customise your own path. Course modules may include: Data & Analytics, Customer and Operational Agile Transformation (COAT), Advanced Lean, Scaled Agile Framework (SAFe), Professional Scrum Master (PSM1) and/ or Digital/ Brand MBA components.

Technology is a large part of the role that we do in Customer and as such, you can expect that the learning path will grow as technology develops.

The impact of COVID-19 on professional qualifications:

The vast majority of KPMG's staff undertaking a professional qualification were able to continue with their studies and examinations following the COVID-19 pandemic, including those studying the CIMA certificate. We expect studies to be back to our usual mix of classroom and remote learning detailed above for our 2021 intake, and exams to be scheduled normally.

Additional important information

Whilst you will apply to a specific office location, you will likely be required to work flexibly across the region, at KPMG offices, client sites and with varying levels of home working.

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