Customer

Graduate Programme

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Graduates on our Customer programme work with KPMG clients to help them gain a better understanding of their customers and employees and transform the way they connect with these groups. You’ll develop insights and design seamless experiences that grow customer loyalty, and empower sustainable transformational change that help our clients’ businesses to grow.

You’ll be given the chance to gain experiences across a range of our teams:

  • Connected Front Office Working across Marketing, Sales and Service to radically improve the customer experience organisations offer, the efficiency with which it’s delivered and how organisations need to connect up across their departments.
  • Powered Customer – This is all about how we can instil value within organisations by implementing large scale technology platforms, such as Customer Relationship Management platforms from Salesforce and Microsoft.
  • Connected Insight – Ensuring that business decision-making is driven by the needs and motivations of organisations’ customers, through data and research driven insights.
  • Connected Enterprise – This is about digital transformation across an organisation, and how we help to digitally connect every decision to customers.

On this programme you will receive the training needed to develop your core consulting skills and get exposure to some of the most well-known and largest organisations in the world. Join us and you’ll have the support of the KPMG community at your side, empowering you to fulfil your potential and build a meaningful career.

Our firm’s hybrid working model balances the flexibility of working from home with the importance of collaborating and learning in offices or at client sites. We trust our people to be where our clients need them to be, with our client-facing colleagues working together in person as often as needed. You’ll be empowered by the technology that supports us to work flexibly and our collaborative offices spaces, building friendships and shared experiences, innovating and learning together.

Programme summary

Programme overview

Capability: Consulting

Programme length: 3 years

Qualifications: Relevant qualifications/accreditations supported – guided by your business area.

Entry requirements

At KPMG, everyone brings a unique perspective, and we want to ensure that you have the best opportunity to demonstrate your potential. We want to discover your individual strengths and attributes to help us to know whether you’ll enjoy working here and how you’ll thrive. That’s why we operate an open access policy and an application process that will assess both your qualifications and your qualities.

Generally, you’ll be expected to demonstrate the following grades (*or equivalents), to show that you’re able to successfully study for professional qualifications. If you are a few grades or points short, we would still encourage you to apply, as your application will be reviewed together with your performance in our assessments. You‘ll also have the opportunity to provide additional information for us to assess your application and potential in the context of your socio-economic background and/or any extenuating circumstances, which may have a positive uplift on your academic achievements through contextual recruitment. You can find out more here.

  • GCSE Maths Grade 5 or B*
  • GCSE English Language Grade 5 or B*
  • 120 UCAS points* from your ‘top’ 3 A Level grades, excluding General Studies
  • 2:1 undergraduate degree in any discipline.

Key skills

Throughout the recruitment process we will be looking to learn more about your strengths.

To be successful on this programme, you will be required to demonstrate the strengths that we look for in our graduates at KPMG.

Learn more about what we look for and how to apply here.

Training and development

The training and development of our people is critical to the future success of our business. We want to empower you to grow in your own way, to feed your curiosity and embrace a growth mindset in an environment where learning is continuous. Therefore, we have created a rich curriculum and learning community to help you build your skills and fulfil your potential. This ranges from an immersive 5-day induction experience to help you transition to the world of work, formal training courses, leadership knowledge bites, learning journals, online courses and networking events – all aligned to our ‘learn for a lifetime’ strategy designed to help you gain an advantage for life.

In addition, we currently offer support for study towards relevant qualifications or accreditations, as guided by your business area.

Additional important information

Please visit our Applying to KPMG page to discover more about our application process.

Visit our International Students page to find out more about visas and requirements.

For anything else, please refer to our FAQ section.

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