Director - Marketing Practice Lead, Connected Customer

The Role

This is a senior leadership role within KPMG’s Customer division – one of the fastest-growing and strategically vital areas of the group.  This is a newly created role which will focus on winning and developing profitable client work; leading marketing & customer growth teams to exceed client objectives; and building a world-class marketing transformation proposition for KPMG.

KPMG is putting customer-centricity at the heart of their strategy – and a highly effective marketing practice will be an essential component.  The current marketing practice needs strengthening considerably and transforming into a KPMG signature process – therefore this role will balance hands-on delivery with exceptional senior leadership – building the capabilities from the ground up to deliver a world-class marketing proposition whilst simultaneously developing a strong pipeline of customer marketing client opportunities.

Responsibilities

This is a newly created role – with responsibilities aligned to the three critical role objectives:

• Winning & developing profitable client work:
• Developing a day 1 customer marketing proposition for immediate roll-out – quickly understanding client pain points and tailoring high-impact solutions based on superior insight.
• Identifying and securing a strong pipeline of marketing and ecommerce-led client opportunities
• Supporting cross-functional & market teams’ client work with marketing leadership & expertise throughout the client lifecycle
• Leading marketing, ecommerce & customer growth teams to exceed client objectives:
• Identifying (internally and externally) and bringing together the right talent mix for each client opportunity
• Providing inspirational leadership across multiple teams (KPMG and client side) to ensure the best possible client outcome – whilst creating an environment where our talent can thrive
• Building a strong practice marketing talent within KPMG
• Building a world-class digital and Marketing transformation practice
• Creating a 3-year roadmap to establish KPMG as a leader in customer marketing consulting and front office transformation
• Harnessing the customer marketing expertise from across the KPMG group – and sourcing/creating new capability
• Acting as the authority on marketing, ecommerce and media within KPMG and visibly championing and promoting KPMGs marketing credibility externally

 
Scope of role

This is a Direcetor Role within KPMG’s customer division and will support all functions and markets where appropriate
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his role will be the proposition stack lead for Marketing within KPMG

• Scope of Marketing capabilities: Effectiveness & Optimisation; Capability & Operating Model; Strategy, Planning & Portfolio Management; Communications Strategy & Lifecycle; Supplier/Agency Management & Audit; Automation, Mar/Adtech, Ecommerce, Media Effectiveness, Consumer Data.
• Leading engagements across industries or within a specific industry
• Leading business development, sales and client engagement activities
• Maintaining and growing a sales pipeline of client work to meet revenue and utilisation targets
• Grow a team of consultants and lead people, career and culture development activities across the team

The Person

• A proven marketing leader from either a consulting background or a marketing agency that has extensive sales, solutioning and delivery experience.
• An exceptional leader – with proven ability to inspire teams and create environments in which people can thrive.  Experience of building and leading cr

As an Ignition Experience Producer, you will work as part of a team delivering client facing events across our services. During these engagements you will develop skills to enhance client experience across in person, hybrid and virtual delivery formats. You will learn the foundational aspects of delivering collaborative experiences and gain experience across the breadth of Ignition experience specialist roles, before identifying a specialist area to pursue. Beyond event delivery you will have an opportunity to contribute to the ongoing development of the Ignition venture.

Our Infrastructure, Government and Healthcare (IGH) team are looking to recruit a talented Customer Consulting Director to join our rapidly expanding practice.

Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions that uses pre-designed back-office leading practices and KPMG’s six-layer Target Operating Model. It enables clients to make better, faster decisions, resulting in a quicker implementation and a faster path to Return on Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective back-office.

The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise through a standardised delivery model, which drives professional delivery to clients. The teams use their functional knowledge and experience (e.g. Finance, Supply Chain, Procurement), coupled with their expertise in the cloud applications (e.g. SAP, Ariba) to lead and deliver client programmes, support pre-sales activities and develop improvement and extensions to Powered Enterprise.

The Role

We are seeking talented individuals with experience of SAP S/4HANA advisory and implementation across various solution process areas. This is a high-profile role within the Supply Chain Capability team, requiring a balance of business development / sales origination to grow the practice and strong client delivery.

The successful candidate will be expected to:

• As an Engagement Manager, and/or as a Solution Architect lead the delivery of high-quality SAP S/4HANA advisory and delivery projects
• Provide specialist advice in SAP Supply Chain management and work closely with client leads to optimise processes and maximise the benefits of SAP
• Lead and contribute to business development and sales initiatives including bid, proposal, and contract / commercial negotiations with our SAP clients
• Lead the growth of SAP Supply Chain Capability through sharing knowledge, developing thought leadership and supporting the career aspirations of team members
• Have a functional expertise of latest SAP Supply Chain solution and integration to other SAP modules; including SAP Finance
• Advise on technical integration of the SAP Supply Chain application with other client and 3rd party tools/applications
• Advise on data migration and data integrity as part of the deployment engagement
• Have experience in SAP S/4 implementation in/across; manufacturing industries, consumer packaging goods, pharmaceuticals, retail or oil & gas etc

The Person

• Functional expertise and knowledge of S/4HANA enabled processes and configuration in multiple areas across: SAP Integrated Business Planning (IBP), SAP PPDS, SAP DMC, SAP ME, SAP PEO, SAP Extended Warehouse Management (EWM), SAP Enterprise Asset Management/MRO, SAP Order Management & Fulfilment/AATP/Logistics Execution, SAP Product Lifecycle Management and SAP Transport Management. 
• Proven Engagement Management and/or Solution Architect experience for large scale SAP transformation programs
• Deep understanding and knowledge of digital trends in Supply Chain (e.g., Industry 4.0, Digital manufacturing, SCM Digital Solutions that integrate with SAP)
• Experience in leading on bids, proposals, and commercial negotiations with clients
• Experience leading onshore, offshore, and near-shore resources effectively to ensure the most efficient delivery for the client
• Ability to build strong client relationships based on subject matter expertise and quality of delivery
• Strong interpersonal, team building, organisational and motivational skills
• Facilitation and problem-solving skills along with excellent communication skills (written and oral) whether this is with client stakeholders or remote development teams
• SAP system design, build and depl

We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.