We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

The Infrastructure team, consists of over 400 professionals and is widely recognised as a leading independent business, financial and regulatory adviser in the infrastructure space.

We provide in-depth advice on strategic, financial, regulatory and commercial issues driving investments in infrastructure across Power & Utilities (“P&U”), Transport, Telecoms and Social Infrastructure in the UK and globally. Our work includes market and policy design, economic and regulatory analysis, deal structuring and execution, as well as strategic and transaction advice to enable private and public capital to fund infrastructure. We work closely with other functions within KPMG to advise clients on mergers and acquisitions, valuations, tax, accounting, and due diligence.

The Opportunity

KPMG Customer Strategy and Transformation is a centre of expertise within our Strategy and Performance Transformation practice.  We are looking for exceptional candidates for a Senior Manager role, with a Financial Services focus (ideally Banking and/ or Insurance) and experience of at least one of our core propositions: Customer strategy and product innovation; Channel transformation, and the adoption of modern CRM and AI technologies; and Servicing innovation and reengineering of customer journeys across banking, affluent, health or general insurance, and/ or life insurance.

The Strategy and Performance Transformation practice is part of KPMG’s rapidly expanding Strategy Group, which delivers value for clients by challenging conventional thinking, bringing deep industry and functional insights and executing with investor-grade rigour.  We are a diverse team of over 180  practitioners, working collaboratively with and orchestrating KPMG’s broad set of capabilities within our Deal Advisory business.

Our team works closely with client executives who own: products; distribution channels; servicing centres; strategy and innovation teams; customer insight teams. We are accelerating our mission to create value, by turning ambitions into reality, through executing sustainable, fair and profitable customer strategies, at pace.

Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions that uses pre-designed back-office leading practices and KPMG’s six-layer Target Operating Model. It enables clients to make better, faster decisions, resulting in a quicker implementation and a faster path to Return on Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective back-office.

The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise through a standardised delivery model, which drives professional delivery to clients. The teams use their functional knowledge and experience (e.g. Finance, Supply Chain, Procurement), coupled with their expertise in the cloud applications (e.g. SAP, Ariba) to lead and deliver client programmes, support pre-sales activities and develop improvement and extensions to Powered Enterprise.

The Role

We are seeking talented individuals with experience of SAP S/4HANA advisory and implementation across various solution process areas. This is a high-profile role within the Supply Chain Capability team, requiring a balance of business development / sales origination to grow the practice and strong client delivery.

The successful candidate will be expected to:

• As an Engagement Manager, and/or as a Solution Architect lead the delivery of high-quality SAP S/4HANA advisory and delivery projects
• Provide specialist advice in SAP Supply Chain management and work closely with client leads to optimise processes and maximise the benefits of SAP
• Lead and contribute to business development and sales initiatives including bid, proposal, and contract / commercial negotiations with our SAP clients
• Lead the growth of SAP Supply Chain Capability through sharing knowledge, developing thought leadership and supporting the career aspirations of team members
• Have a functional expertise of latest SAP Supply Chain solution and integration to other SAP modules; including SAP Finance
• Advise on technical integration of the SAP Supply Chain application with other client and 3rd party tools/applications
• Advise on data migration and data integrity as part of the deployment engagement
• Have experience in SAP S/4 implementation in/across; manufacturing industries, consumer packaging goods, pharmaceuticals, retail or oil & gas etc

The Person

• Functional expertise and knowledge of S/4HANA enabled processes and configuration in multiple areas across: SAP Integrated Business Planning (IBP), SAP PPDS, SAP DMC, SAP ME, SAP PEO, SAP Extended Warehouse Management (EWM), SAP Enterprise Asset Management/MRO, SAP Order Management & Fulfilment/AATP/Logistics Execution, SAP Product Lifecycle Management and SAP Transport Management. 
• Proven Engagement Management and/or Solution Architect experience for large scale SAP transformation programs
• Deep understanding and knowledge of digital trends in Supply Chain (e.g., Industry 4.0, Digital manufacturing, SCM Digital Solutions that integrate with SAP)
• Experience in leading on bids, proposals, and commercial negotiations with clients
• Experience leading onshore, offshore, and near-shore resources effectively to ensure the most efficient delivery for the client
• Ability to build strong client relationships based on subject matter expertise and quality of delivery
• Strong interpersonal, team building, organisational and motivational skills
• Facilitation and problem-solving skills along with excellent communication skills (written and oral) whether this is with client stakeholders or remote development teams
• SAP system design, build and depl

KPMG’s Customer Transformation team within the Strategy & Performance Transformation practice is looking for exceptional candidates for a client-facing Associate Director role, with a Financial Services focus (ideally Banking or Insurance) and experience of customer transformation programmes.  

Our team works closely with client executives who own products; distribution channels; servicing centres; strategy and innovation teams; customer insight teams. We are accelerating our mission to create value, by turning ambitions into reality, through executing sustainable, fair and profitable customer strategies, at pace.