Search results for "Customer Experience & Digital"

Experienced Professional

Senior Manager - Customer Centric Transformation

Location: London

Service Line: Customer, Ops & Infr

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Experienced Professional

Customer Centric Transformation Manager

Location: Multiple locations

Service Line: Customer, Ops & Infr

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Experienced Professional

Global Digital Risk Policy Senior Manager

Location: Multiple locations

Service Line: International

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Experienced Professional

Associate Director - Power & Utilities - Telecoms and Digital

Location: London

Service Line: Customer, Ops & Infr

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Experienced Professional

SAP Senior Manager - Digital Supply Chain Transformation

Location: Multiple locations

Service Line: Technology & Data

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Experienced Professional

SAP Digital Supply Chain Manager

Location: Multiple locations

Service Line: Technology & Data

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Senior Manager - Customer Centric Transformation

Location: London

Capability: Advisory

Service line: Customer, Ops & Infr

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


This is a senior leadership role within KPMG’s Customer team – one of the fastest-growing and strategically vital areas of our firm. We help our clients to transform the way they interact and engage with their customers. In this client facing role, you will use our pre-built assets, robust methodology and technology alliances to enable greater speed to value for our clients and support us in generating a higher margin, longer term revenue stream for KPMG. 

 


Customer Centric Transformation Manager

Location: Leeds, London & Other locations

Capability: Advisory

Service line: Customer, Ops & Infr

Experience level: Manager

Employment type: Full Time

Contract type: Permanent


We are seeking a talented Management Consultant with experience in Front Office / Customer Facing Transformation experience to support our People Consulting Corporates clients by applying Business Strategy and transformation expertise, identifying opportunities, and delivering end to end Advisory engagements.

 

You will join an established and highly successful Front Office / Customer Facing Transformation practice, with the opportunity to leverage our leading practice methodologies and continue our growth. You will be working closely with FTSE 100 clients across a broad range of industries including Energy, Telecoms, Retail, Media and Professional Services.


Global Digital Risk Policy Senior Manager

Location: Birmingham, Cardiff & Other locations

Capability: International

Service line: International

Experience level: Senior Manager

Employment type: Full Time

Contract type: Secondment


The Policy Lead is responsible for developing and maintaining Global Information Security Policies and Security Standards, which define the minimum-security baseline for all KPMG entities.  The role requires a blend of policy expertise, technical skills, and the management skills to drive policy development and enhancements to ensure that our security baseline meets the firm's business requirements and expectations of external parties, regulators and clients, and is aligned to industry frameworks.

 


Associate Director - Power & Utilities - Telecoms and Digital

Location: London

Capability: Advisory

Service line: Customer, Ops & Infr

Experience level: Senior Manager

Employment type: Full Time or Part Time

Contract type: Permanent


The Infrastructure team, consists of over 400 professionals and is widely recognised as a leading independent business, financial and regulatory adviser in the infrastructure space.

We provide in-depth advice on strategic, financial, regulatory and commercial issues driving investments in infrastructure across Power & Utilities (“P&U”), Transport, Telecoms and Social Infrastructure in the UK and globally. Our work includes market and policy design, economic and regulatory analysis, deal structuring and execution, as well as strategic and transaction advice to enable private and public capital to fund infrastructure. We work closely with other functions within KPMG to advise clients on mergers and acquisitions, valuations, tax, accounting, and due diligence.


SAP Senior Manager - Digital Supply Chain Transformation

Location: Birmingham, London & Other locations

Capability: Advisory

Service line: Technology & Data

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions that uses pre-designed back-office leading practices and KPMG’s six-layer Target Operating Model. It enables clients to make better, faster decisions, resulting in a quicker implementation and a faster path to Return on Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective back-office.

The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise through a standardised delivery model, which drives professional delivery to clients. The teams use their functional knowledge and experience (e.g. Finance, Supply Chain, Procurement), coupled with their expertise in the cloud applications (e.g. SAP, Ariba) to lead and deliver client programmes, support pre-sales activities and develop improvement and extensions to Powered Enterprise.

 

The Role

 

We are seeking talented individuals with experience of SAP S/4HANA advisory and implementation across various solution process areas. This is a high-profile role within the Supply Chain Capability team, requiring a balance of business development / sales origination to grow the practice and strong client delivery.

The successful candidate will be expected to:

 

  • As an Engagement Manager, and/or as a Solution Architect lead the delivery of high-quality SAP S/4HANA advisory and delivery projects
  • Provide specialist advice in SAP Supply Chain management and work closely with client leads to optimise processes and maximise the benefits of SAP
  • Lead and contribute to business development and sales initiatives including bid, proposal, and contract / commercial negotiations with our SAP clients
  • Lead the growth of SAP Supply Chain Capability through sharing knowledge, developing thought leadership and supporting the career aspirations of team members
  • Have a functional expertise of latest SAP Supply Chain solution and integration to other SAP modules; including SAP Finance
  • Advise on technical integration of the SAP Supply Chain application with other client and 3rd party tools/applications
  • Advise on data migration and data integrity as part of the deployment engagement
  • Have experience in SAP S/4 implementation in/across; manufacturing industries, consumer packaging goods, pharmaceuticals, retail or oil & gas etc


The Person

 

  • Functional expertise and knowledge of S/4HANA enabled processes and configuration in multiple areas across: SAP Integrated Business Planning (IBP), SAP PPDS, SAP DMC, SAP ME, SAP PEO, SAP Extended Warehouse Management (EWM), SAP Enterprise Asset Management/MRO, SAP Order Management & Fulfilment/AATP/Logistics Execution, SAP Product Lifecycle Management and SAP Transport Management. 
  • Proven Engagement Management and/or Solution Architect experience for large scale SAP transformation programs
  • Deep understanding and knowledge of digital trends in Supply Chain (e.g., Industry 4.0, Digital manufacturing, SCM Digital Solutions that integrate with SAP)
  • Experience in leading on bids, proposals, and commercial negotiations with clients
  • Experience leading onshore, offshore, and near-shore resources effectively to ensure the most efficient delivery for the client
  • Ability to build strong client relationships based on subject matter expertise and quality of delivery
  • Strong interpersonal, team building, organisational and motivational skills
  • Facilitation and problem-solving skills along with excellent communication skills (written and oral) whether this is with client stakeholders or remote development teams
  • SAP system design, build and depl

SAP Digital Supply Chain Manager

Location: London & Manchester

Capability: Advisory

Service line: Technology & Data

Experience level: Manager

Employment type: Full Time

Contract type: Permanent


The Role

 

  • Lead the design and delivery of a Supply Chain workstream on a large SAP S/4HANA project
  • Use Business skills along with knowledge of SAP Supply Chain workstream to design and implement complex solutions for customers and between other workstreams
  • Understand client supply chain requirements and integration points with other functional areas, to optimise the processes and maximise the benefits of SAP
  • Design and implement process improvements by going through the project cycle (design, build, test, training, go-live, post go-live support)
  • Advise on technical integration of the SAP application with other customer and 3rd party tools/applications within Supply Chain
  • Lead and Support business development and sales initiatives including bid and proposal support/presenting with our SAP clients
  • Monitor SAP and Industry trends including awareness of SAP Roadmap and enhancements

 

The Person


SAP Supply Chain functional expertise in at least one of the following solution areas:

    • SAP Integrated Business Planning
    • SAP PP/DS
    • SAP Digital manufacturing cloud (DMC)
    • SAP ME/PEO
    • SAP extended Warehouse Management
    • SAP Enterprise Asset Management/PM/MRO
    • SAP Order Management & Fulfilment/AATP/Logistics Execution
    • SAP Product Lifecycle Management
    • SAP Transport Management
  • Strong functional understanding of SAP S/4 HANA Supply Chain process area and how they integrate with other business functions
  • Advise on technical integrations of SAP applications with other client and 3rd party tools/applications in the Supply Chain process area
  • SAP system design, build and deployment experience – 4 full lifecycle implementations preferred
  • Experience of SAP in Manufacturing industries, Consumer Packaging Goods, Pharmaceutical, Oil and Gas, or Retail
  •  Experience of facilitating a design workshop and then translating the requirements into design
  • Ability to build strong client relationships based on subject matter expertise and quality of delivery
  • Strong verbal and written communication skills
  • Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize large volume of information
  • Strong interpersonal, team building, organisational and motivational skills
  • Proven ability to collaborate and build strong relationships with varying team members 
  • Self-starter attitude and ability to work well within ambiguity
  • Support business development and sales initiatives including bid and proposal support with our SAP clients (comfortable in presenting to C-Suite Stakeholders)
  • Comfortable working in a dynamic environment and supporting multiple activities such as mentoring and capability knowledge transfer to enhance the practice.
  • Possess working knowledge of digital trends in Supply Chain (e.g., ESG, Industry 4.0, SCM Digital Solutions that integrate with SAP)
  • Team Lead Experience (on/offshore)

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