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Search results for "Customer Experience & Digital"

Experienced Professional

Website Experience Manager

Location: Reading

Service Line: Market Development

Experienced Professional

Salesforce Manager

Location: London

Service Line: Solutions & Digital

Experienced Professional

Lead DevOps Engineer

Location: Leeds

Service Line: Solutions & Digital

Experienced Professional

Appian Developer - Assistant Manager

Location: London

Service Line: Solutions & Digital

Experienced Professional

Salesforce Assistant Manager

Location: London

Service Line: Solutions & Digital

Experienced Professional

Lead Software Engineer

Location: London

Service Line: Solutions & Digital

Website Experience Manager

Location: Reading

Capability: KPMG Business Services

Service line: Market Development

Experience level: Manager

Employment type: Full Time

The Role

The Website Experience Manager will be responsible for managing the KPMG UK websites including kpmg.com/uk and our broader portfolio including Nunwood.com and KPMGEnterprise.co.uk.

At the heart of this role is managing the development and deployment of web content, templates and user journeys with a focus on creating compelling experiences for clients and sustaining a website that is a strategic asset for the UK firm.

You will influence the development of both our UK and digital roadmaps, content strategy, site structure and usage of the site as part of our digital marketing strategy.

The Marketing Centre of Expertise (CoE) operates a matrix model of expertise in defined marketing capabilities and organised in clusters aligned to our business units. The CoE leads on marketing delivery, supports brand management, digital enablement and also provides account management to support the Marketing Business Partners (BP). CoE teams are experts in specialised areas and are deeply involved in co-creation and delivery.

A mix of website content management, digital marketing, website technology and and experience of capturing and utilising customer insights and web analytics is required. Its focus is to ensure that all website touchpoints and user journeys are effective, personalised to client needs and integrated where possible with other digital channels – with proactive recommendations for improvement based on analytics, insights and industry best practice.

The role will require significant collaboration to be effective,

- Manage the development and deployment of website content including webpages, site structure, content strategy including a calendar and deployment of new digital content assets.
- Leading the delivery of the website components of our digital roadmap in conjunction with Global Digital Marketing including template design, UX improvements and Adobe Experience Manager Developments.
- Delivering SEO and UX optimisation across the UK websites and ensuring our compliance with key risk requirements including Penetration Testing and GDPR.
- Managing our supporting tools for the website including Adobe Analytics, Google Analytics, DemandBase and the Preference Centre.
- Proactively advising the marketing and strategic relationship teams and corporate affairs alongside client facing colleagues of the effective usage of the website in our digital marketing and client engagement strategies.
- Providing high quality management information around for the UK website including client insights, marketing effectiveness and content optimisation.
- Coordinating and managing partners, including Global Digital Marketing, our agencies and colleagues in our KGS team.
- Researching and analysing competitor web strategies and industry best practice to ensure we retain a word-class website.
- Project management of change and development projects related to our websites.
- Liaising with the off-shore team on OEH Marketing and web assets and analytics.
Leadership & Management

This role will report to the Senior Manager, Digital Enablement with reporting to the Head of Campaign Management and CMO as required/as the situation demands.

Stakeholder Interaction & challenges

You will bring a client focus and deep expertise around the best use of the website to effectively influence decisions around the development of content, new pages, capabilities and change projects affecting our UK websites.

Knowledgeable in UX, digital marketing and content marketing, you will anchor decisions around insights and embrace innovation to inspire and build confidence with stakeholders.

Good collaboration and negotiating skills to align business requirements, investment decisions and content plans with best practice – and remain focussed on delivering more compelling client experiences with commercial value for the firm.

Supported by an off-shore team, you will be able to motivate and manage their delivery to agreed timescales, quality and cost.

You will need to display and maintain high levels of energy and drive in order to ensure projects are delivered in timely fashion with the maximum impact and good feedback from users.

You will not be afraid to constructively challenge the status quo, using your strong influencing and negotiation skills with senior stakeholders to achieve the best results within the strategic objectives of KPMG.

Impact, Risk, Accountability & Governance

- Expected to work autonomously within the firm’s overall strategic priorities and direct support from other members of Marketing and Strategic Relationships to implement initiatives.
- Aware of the need to assess and to manage risk and governance requirements to ensure we manage the information security, data privacy and broader risk and compliance implications of our websites.
Experience

Core technical competencies

- Website content production, template management and oversight of website UX
- Strong familiarity with Adobe Experience Manager and Google Analytics or similar platforms and tools
- Proven expertise and approaches to deliver SEO/SEM, personalisation and website journey management
- Excellent copy-writing and editing skills for website content
- You will display a solid understanding of marcomms, and how this translates into the digital environment at KPMG, setting tactical plans and tailoring approaches for our website
- Able to manage the development and execution of a website content strategy and structure
- Act as a champion for digital marcomms, educating junior marketing team members, as well as wider marketing as to its importance
- Have a strong grasp of analysis, including the development of new strategies based on client insights and digital analytics
Core behavioural competencies

- Intellectually curious with the drive to continue developing your knowledge of website best practice to deliver a better visitor experience
- Collaborative with colleagues across the marketing team to ensure the team are adopting best practice approach and needs are considered in our digital plans.
- Innovative and stimulating innovation in others; constructively challenge new ideas to ensure they contribute to the overall goals of marketing.
- Act as client champion and use this to inform our content strategy and calendar.
- Excellent attention to detail and rigour in your approach.
- Comfortable in the technical and engaging with technology providers, agencies and ITS colleagues you will be able to translate and make accessible for broader audiences
Expertise

- BA university degree or equivalent
- Professional marketing qualification (CIM) preferred
- Strong experience of digital marketing and automation solutions
- Highly proficient in all MS Office packages
- Working knowledge of HTML, CSS, and JavaScript development
- Knowledge of Adobe Experience Manager or similar
Skills

- Comprehensive knowledge of website content management tools, workflow management with Adobe Experience Manager experience desirable
- Able to demonstrate good knowledge of the current landscape UX, personalisation and the role of web as part of a digital strategy
- Able to offer constructive commentary on some of the firm’s digital channel strategy as viewed from the public domain and offer suggestions as to how you might improve the visitor experience

Salesforce Manager

Location: London

Capability: Solutions & Digital

Service line: Solutions & Digital

Experience level: Manager

Employment type: Full Time

We're building a vision for how technology can accelerate growth. Technology is disrupting our clients and us faster than ever. By bringing our brand, content, and technology together, KPMG can become our clients’ trusted and chosen transformation partner. Through our Connected Technology approach we deliver accelerated enterprise business transformation using cloud-based solutions, pre-designed assets and leading practices to enable our clients to make better, faster decisions, resulting in a quicker, more outcome focused implementations with faster return on investment. Our approach and solutions combines the breadth and scale of KPMG’s leading advisory and technology practices, capabilities and insight to drive real transformation, real change, real outcomes.

You will join the KPMG Powered Customer Team within Connected Technology, communities of technology focussed professionals who work together to deliver this change, sharing modern engineering enablement and smart automation engineering to optimise delivery and speed to outcome. These teams have deep functional knowledge and experience across our client’s core business functions, combined with deep technical skills to lead and deliver business outcome led high quality client solutions. Our management consultants and our technology consultants are the same – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes.
We need talented individuals with experience of Salesforce implementations but importantly want to be involved in the strategic not the tactical, selling and delivering iteratively to deliver continuous and sustainable outcomes. This is a high-profile role within the team, requiring a balance of business development, sales origination and client delivery.

The successful candidate will be expected to:

• Provide specialist Salesforce advice and work closely with the client leads to optimise processes and maximise the benefits of Salesforce
• Advise clients on the transformational aspects of Salesforce in relation to Customer operating model, sales, service and marketing process execution
• Contribute to business development and sales initiatives including bid, proposal and contract / commercial negotiations with our clients
• Manage the end-to-end delivery of a wide range of engagements, from diagnostics and strategy, through to full-scale implementations
• Lead the growth of the Salesforce practice through sharing knowledge, developing thought leadership and supporting the career aspirations of team members
The Person

• Self-starter attitude – we are a new team that need talented, proactive people to help grow our business
• Multiple years’ experience of SFDC solution and technical architecture design
• Experience leading local and distributed teams effectively to ensure the most efficient delivery for the client
• Experience of end-to-end Salesforce delivery, from requirements gathering workshops all the way through to post-implementation support and adoption analysis
• The ability to translate business requirements into technical design documents and to take these design documents and communicate them to developers.
• Leverage Salesforce product and platform expertise, to provide architectural guidance on solutions and enhancements specific to customers’ business needs.
• Experience in responding to RFPs from technical prototypes through to estimation
• Must have a good understanding of Force.com platform, Apex classes, Visual Force, Batch Apex, Triggers, SOQL, SOAP/REST based web services
• Experience in various complex integration and associated best practices within Enterprise Architecture.
• Experience with relational databases, including work with SOQL, MySQL, SQL Server, Oracle, or other common RDBMS.
• Experience in building lightning aura and web components is desirable
• Develop and Implement components of solutions and cultivate the culture of reusability with technical engineers
• Understanding of HTML, JavaScript (including JavaScript libraries such as jQuery and Prototype) and CSS is desirable
• Experience in CI/CD and Release Management on Salesforce.
• Excellent understanding of Sales Cloud and Service Cloud
• Experience of multi-cloud and vendor solutions such as CPQ, Field Service Lightning, Commerce Cloud, Marketing Cloud, Community Cloud and Educational Cloud desirable

Lead DevOps Engineer

Location: Leeds

Capability: Solutions & Digital

Service line: Solutions & Digital

Experience level: Manager

Employment type: Full Time

The Team
Within KPMG's Technology service line, the Infrastructure Engineering team’s mission is to be the best Infrastructure team ever, by using the right tools for the right job, failing fast and automating like our lives depend on it. Right from the leadership level, our team are fully committed to the DevOps culture and are consistently trying to change to ensure that culture is nurtured and grows.

We operate at genuine scale taking advantage of our alliance partnerships with the industry leading public cloud providers to deliver cutting edge solutions to clients on a global stage. If the public cloud is your future and you’re amazing at solving difficult, interesting and complex challenges and actually writing code, roll up your sleeves then drop us a line and remember to bring cake.

You will be working to continuously advance and standardise our client’s infrastructure and pipelined deployments, whilst collaborating with colleagues to write infrastructure as code that scales and takes advantage of the technologies available in the market.

Location
We have learnt during the recent global situation that remote working can, and has, worked for our large Engineering team. Whilst we have three core offices (London, Manchester and Leeds) we are open to remote working across the UK with a view to being onsite at least one day per week.

The Role
• Build and Run cloud infrastructure and software services primarily in the three public cloud environments (AWS, Azure and GCP)
• Manage and mentor your own team of engineers
• Automate like your life depends on it. Keep out of the portal, and where possible build infrastructure with Terraform or other IaC tools
• Run sprints and help prioritise your team’s workload. Jump between helping your team solve problems, to diving into your editor of choice to fix a bug or extend a library
• Manage relationships with clients to become a trusted delivery partner
• Support your wider Infrastructure community by assisting other teams, sharing knowledge, debugging problems, contributing code to central projects, and any other things you can think of
• GTD – Get things done. Use the DevOps culture to bring capabilities together and ship projects
• Develop tools and services useful in DevOps environments such as performance monitoring, security monitoring, deployment/configuration, continuous integration/build servers and cloud resource creation scripts
• Enjoy yourself. Maintain and cultivate the culture of your team

The Person
• Proven experience managing a team of engineers and being responsible for delivering projects
• Ability to switch between talking technical to other DevOps engineers, to explaining the business benefits of containers to non-technical business partners
• Proven experience with Linux/Unix/Microsoft configuration
• Hands on experience with public cloud providers such as AWS, Azure and/or GCP
• Proven experience in software development or scripting languages such as Python/Go/PowerShell/Nodejs/C# or equivalent
• Solid CI/CD pipelining skills using Octopus/TeamCity/Jenkins/Azure DevOps or equivalent
• Product focussed, build once and reuse
• Build it run it, take ownership of your code and infrastructure
• Automates everything
• Proven experience working in an agile environment
• Ability to continuously learn, work independently, and make decisions with minimal supervision
• You like nothing more than to watch colleagues flourish under your guidance.
• Be a technological cloud advocate to a wider audience inside and outside of the business
• Curiosity - Bring fresh ideas to the team and wider firm be it new software or containerisation of existing infrastructure and projects

What we can offer
• Scale, some of our clients are well known global brands, their infrastructure isn't small
• A great team environment, inside and outside of the work place
• Alliance relationships with AWS/Azure/GCP - Work with the product owners directly and help build their roadmap
• Love of technology and learning about even newer technology to help our clients be successful
• Paid certifications
• Flexible and considerate working hours and locations
• Access to regular training opportunities, attending conferences and certification support is encouraged
• Market equal pay and benefits such as a subsidised lunch, health care, pension, cycle to work, free day off to celebrate your birthday

Appian Developer - Assistant Manager

Location: London

Capability: Solutions & Digital

Service line: Solutions & Digital

Experience level: Associate/Assistant Manager

Employment type: Full Time

Job Role and Responsibilities:

As an Appian Designer/Developer, you will be responsible for developing custom solutions using the Appian BPM solution, including forms, scripting and workflow design. You'll work with the assigned project manager and Architect to assist customers in their efforts to improve business processes, by applying market leading automation to realise tangible benefits over legacy process methods. You will work in a rapidly developing workflow team, with ambitious growth intentions, to help establish a world leading delivery capability. You will be challenged to maintain your knowledge around the product, whilst developing technical breadth and depth of knowledge across numerous other interface layers.
Working in a scrum team, on sprint delivery of technical solutions.
Propose technical and creative business solutions.
Design and deliver high quality technical Proof of Concepts for prospective customers.
Have an up to date view of the Appian roadmap of features, and be able to articulate them.
Represent Appian’s product to customers, or at public events such as conferences, summits, seminars, etc.
Develop showcase materials and key IP for the Automation Workforce.

Skills, Experience and Qualification:

Interest in Engineering, Math, Business Management, Computer Science.
Experience in a delivery role, working to timeline and budget requirements.
Able to thrive in a unique culture where thinking outside of the box is required daily and creative input is necessary to solve business problems.
Technical depth to understand the landscape of the complete solution.
Proven success conveying customer requirements to Product Management teams.
Familiarity with Business Process Management Languages and Platforms/Frameworks: Appian, Pegasystems, IBM, Oracle, TIBCO, etc.
Experience with Container technology, such as Docker and Kubernetes.
Ability to identity the benefits between different hosting platforms, from on premise server installs through Azure Stack, to Cloud hosted agnostic.
Desired Skills:
Recent experience programming in one or more of the following: Java (J2EE, JNDI, JDBC, JMS, Web Services), HTML, XML, XSL, JavaScript, SQL.
Familiarity with BluePrism RPA, and a clear understanding of the use case against BPA.
Experience in production environments (application servers, web servers, databases).
Strong verbal and written communication skills, customer interaction, requirements analysis, presentations, and system design.
Strives for continuous process improvement.

Salesforce Assistant Manager

Location: London

Capability: Solutions & Digital

Service line: Solutions & Digital

Experience level: Associate/Assistant Manager

Employment type: Full Time

We're building a vision for how technology can accelerate growth. Technology is disrupting our clients and us faster than ever. By bringing our brand, content, and technology together, KPMG can become our clients’ trusted and chosen transformation partner. Through our Connected Technology approach we deliver accelerated enterprise business transformation using cloud-based solutions, pre-designed assets and leading practices to enable our clients to make better, faster decisions, resulting in a quicker, more outcome focused implementations with faster return on investment. Our approach and solutions combines the breadth and scale of KPMG’s leading advisory and technology practices, capabilities and insight to drive real transformation, real change, real outcomes.

You will join the KPMG Powered Customer Team within Connected Technology, communities of technology focussed professionals who work together to deliver this change, sharing modern engineering enablement and smart automation engineering to optimise delivery and speed to outcome. These teams have deep functional knowledge and experience across our client’s core business functions, combined with deep technical skills to lead and deliver business outcome led high quality client solutions. Our management consultants and our technology consultants are the same – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes.
We need talented individuals with experience of Salesforce implementations but importantly want to be involved in the strategic not the tactical, selling and delivering iteratively to deliver continuous and sustainable outcomes. This is a high-profile role within the team, requiring a balance of business development, sales origination and client delivery.
The successful candidate will be expected to:
• Take ownership of technical Salesforce solutions across multiple projects and clients from, design through to implementation and deploy
• Provide creative solutions to complex technical problems, being able to use previous experience to accurately estimate timelines where necessary
• Implement requirements using declarative and programmatic techniques
• Coach and manage more junior resources in Salesforce best practice and technical

The Person

• Multiple years’ experience of implementing Salesforce using configuration and customisation
• Prior work with OO languages (Java, C#, C++, etc.) is a plus
• Experience with relational databases, including work with SOQL, MySQL, SQL Server, Oracle, or other common RDBMS.
• Solid understanding of the Force.com platform, Apex classes, Visual Force, Batch Apex, Triggers, SOQL, SOAP/REST based web services
• Experience in designing and implementing Salesforce cross-organisation, along with cross-instance integrations to support multiple business process environments.
• Experience in building Lightning Aura and Web components.
• Good understanding of HTML, JavaScript (including JavaScript libraries such as jQuery and Prototype) and CSS
• Knowledge and hands-on experience of Continuous Integration (Deployment) using SVN tools (JENKINS/GIT) is preferred.
• Excellent understanding and experience of Sales Cloud and Service Cloud is a must.
• Experience of multi-cloud and vendor solutions, including CPQ, Field Service Lightning, Commerce Cloud and Marketing Cloud desirable.

Lead Software Engineer

Location: London

Capability: Solutions & Digital

Service line: Solutions & Digital

Experience level: Manager

Employment type: Full Time

The team

At Solutions & Digital we help KPMG and hundreds of other organisations around the world to envision and build digital products that empower their employees and serve their customers — all with people, business and technology in mind.

We are human-centred technology advocates, analysts, designers and engineers. Whether we're creating new products or helping a business become more relevant to its customers, people in Solutions &Digital are creators at heart. We find gaps, develop hypotheses and build beautiful ecosystems, inspiring our clients to push the boundaries of what’s possible.

From a junior researcher to the head of development we possess a clear vision of the future and have the courage to pursue forward-thinking solutions that solve today’s challenges for a better tomorrow.

Our technology

Our core competency is the .NET stack (C#, ASP.NET MVC, WebApi) and cutting-edge web client technologies (ReactJS, HTML5). We pride ourselves on delivering highly modular, testable, scalable, SOLID code with continuous integration and deployment to cloud environments. We follow agile methodologies and a Git workflow.

The Role

You will be part of our product engineer team and work in multidisciplinary agile teams including product owners, QA engineers, UX designers and business analysts.

- Provide technical leadership for your teams, taking ownership of projects through discovery and in to delivery.

- Guide our clients in shaping their ideas by applying your technical knowledge; defining project strategy and technology selection.

- Take responsibility for identifying project risks and taking steps to mitigate these before they become real issues.

- Promote best practices and help to develop your teams by providing constructive feedback to peers and junior team members.

- Contribute to the wider team, particularly with the learnings from your projects. Looks for areas of improvement; technologies, frameworks and tools that we can adopt.

- Show effective management of your immediate project team and demonstrate an ability to influence our business stakeholders.

- Effectively communicate with both technical and non-technical stakeholders, helping to bridge the gap between the two.

- Share your knowledge with the wider team and support learning opportunities.
Day to day job tasks;

- This is a hands-on role and you will be responsible for shaping project architecture and large technical decisions. On a day to day basis you will be delivering key features on projects that are mostly Greenfield.

- Define and manage your build pipelines, automating where possible. Take responsibility for enabling your teams and ensuring they work efficiently.

- Understand that all members of the team are responsible for quality and promote this through testing, peer review and automated scanning of our codebases.

- Review code and technical decisions to ensure best practices are being followed, particular when it comes to security.

- Investigate and implement new technologies that enable our projects and improve our offerings to clients.

- Provide input for new projects, analyse client requirements and create high-level estimates. Effectively estimate build and run costs for proposed solutions providing options that enable viable solutions.
The person

We welcome polyglot developers with experience in other stacks (Ruby, Java, Scala) who are happy to bring their experiences on board. As part of our rigorous recruitment process, we’ll thoroughly test your ability to code with peerless precision, quality and clarity.

As a member of the team, you’ll be expected to keep up to date with the tech field. We gladly sponsor certifications and training courses.

You are expected to have experience and develop your technical skills within the following areas:

- Cloud development on AWS, Azure or GCP including deployment, scaling and writing for containers. Experience with serverless is also a bonus.

- Familiarity consuming Cloud services, particularly messaging and storage options

- Native or hybrid mobile development on iOS/Android with React Native, Xamarin or Flutter

- Front end development: Deployment / Management of SPA, Server-Side rendering, Webpack / Babel, Gulp, Razor Pages

- Software design and architecture following clean architecture, domain driven design, serverless or microservices

- A solid grasp of software security concerns and options for mitigation

- Content management systems (Umbraco), headless CMS

- Software testing, performance optimisation and maintenance

- Relational and noSQL database design, including Elastic
You are not expected to be proficient in all of the above, however you should demonstrate a general understanding of the concepts and start to specialise in a couple of key areas.

Role Location: London \\ Manchester \\ Leeds

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Search results for "Customer Experience & Digital"

Website Experience Manager

Salesforce Manager

Lead DevOps Engineer

Appian Developer - Assistant Manager

Salesforce Assistant Manager

Lead Software Engineer

Website Experience Manager

Salesforce Manager

Lead DevOps Engineer

Appian Developer - Assistant Manager

Salesforce Assistant Manager

Lead Software Engineer

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