At KPMG, we believe in the importance of creating consistently brilliant customer and employee experiences. The way we do that is by combining our unique insights with a talented team of experience designers alongside the transformation capability to make it real.

People Consulting is an integral part of KPMG’s Management Consultancy practice and a growing part of our business. This team help to transform the performance of organisations by changing the way people are led, managed and developed. We do this by focusing on two key areas – delivering the people agenda on large scale, complex, change programmes and transforming the HR function by technology. 

We are looking for experienced management consultants who can lead workstreams on complex learning programmes, who have experience in Financial Services - specifically banking and insurance clients.

We are seeking a talented Management Consultant with experience in Front Office / Customer Facing Transformation experience to support our People Consulting Corporates clients by applying Business Strategy and transformation expertise, identifying opportunities, and delivering end to end Advisory engagements.

You will join an established and highly successful Front Office / Customer Facing Transformation practice, with the opportunity to leverage our leading practice methodologies and continue our growth. You will be working closely with FTSE 100 clients across a broad range of industries including Energy, Telecoms, Retail, Media and Professional Services.

KPMG’s Customer Transformation team within the Strategy & Performance Transformation practice is looking for exceptional candidates for a client-facing Associate Director role, with a Financial Services focus (ideally Banking or Insurance) and experience of customer transformation programmes.  

Our team works closely with client executives who own products; distribution channels; servicing centres; strategy and innovation teams; customer insight teams. We are accelerating our mission to create value, by turning ambitions into reality, through executing sustainable, fair and profitable customer strategies, at pace.

Within Technology Strategy we deliver collaborative team engagements, working together across these capabilities to help our clients get the best from their IT services. We are growing our team to meet an ever-increasing demand for our market leading services and are seeking your relevant expertise and experience to join us.

Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters and perspectives. There really is a place for you here.