The Team
ITS Global (Information Technology Services Global) is one of four pillars within KPMG’s Global Technology & Knowledge group. As such, ITS Global provides innovative components that KPMG’s business functions and member firms use to deliver client-facing solutions. ITS Global also provides the information protection and technology infrastructure that secures KPMG’s technology environment and connects its network of member firms. ITS Global works with the other GT&K pillars to provide KPMG technology solutions that leverage world-leading partnerships, disruptive digital capabilities, and access to the firm’s collective intelligence.
The Role
KPMG’s Global Security Operations Centre (GSOC) helps defend KPMG and its clients from cyber attack through timely detection, investigation, and remediation of potential threats. The Platform Security Manager is responsible for overseeing the delivery of all services provided by GSOC Engineering, working collaboratively with a variety of service stakeholders and vendors identifying improvements, driving efficiency, and ensuring effective performance. Deputy GSOC Infrastructure Services Manager, reporting to GSOC Infrastructure Services Manager, will be part of a team working in a fast-paced environment driving enablement, performance, service maturity, and reliability of the GSOC infrastructure services on Physical and Cloud platforms, as well as all service components associated with the services provided by the GSOC.
•Responsible for timely management of GSOC infrastructure services and projects by creating timelines, adhering to budgets, and assigning staff members.
•Responsible for defining and implementing an overarching service strategy consistent with ITIL Version 3 practices integrated into the GSOC Service Management framework.
•Coordinate with various vendors, other KPMG teams, and business stakeholders on work related to design and setup activities at different stages of a technical project.
•Custodian of all the necessary documentation for all system designs, builds, and modifications.
•Manages and assesses the performance of personnel
•Responsible for coordination and delivery of user training and training material.
•Adhere to strict Service Level Agreements for fault resolutions and service requests completions.
•Maintain a good working knowledge of current infrastructure and future trends
•Identify, liaise and, manage any escalated faults with third-party suppliers for major incidents, network improvements, or correction of recurring problems.
•Ensure work is completed in such a way that complies with established compliance, privacy, and security controls.
•Responsible for mapping the technical road map of all infrastructure services within the GSOC.
•Manage a dossier on all vendors within the GSOC, with recommendations of suitability of the technology sets and providing solutions, both tactical and strategic, for the GSOC.
Technical Skills & Qualifications
•Demonstrable experience as a manager responsible for managing complex technical environments operational on a global scale.
•Solid understanding of log management (format, storage, transport, etc.) and different types of log sources.
•Proven ability with RSA SecOps and Security Analytics is essential. Ability in other SOC applications is highly desirable.
•Experience of Azure and O365 management and security logging capabilities.
•Understanding of content management and writing detection logic on SIEM platforms.
•Understanding of security vulnerabilities in common operating systems, web, and applications, including knowledge of remediation procedures.
•Solid technical background in a hosted services environment - physical and cloud infrastructure, networks, hardware, and software.
•Experience with using automated monitoring tools.
•System administration and ITIL processes experience is essential so that the GSOC can operate smoothly within the KPMG Global CM ITIL methodology.
•Broad understanding of the roles of and relationships between infrastructure typical in a corporate IT environment including authentication technologies, servers, storage arrays, backup technologies, web applications, email/ calendaring/messaging services, voice applications, etc.
Description of Level of Qualifications:
•Bachelor’s degree in a related field (i.e., Computer Science) or equivalent experience. Master’s degree or MBA a plus.
•Multiyear experience with IT Architecture and with organisations similar to KPMG (international, services companies).
•Confidence in dealing with staff, managers, and partners across the firm.
•Good knowledge of regional issues and structures, ability to work with people from many different cultural backgrounds.
Experience & Knowledge
•Experience with performing analytical and strategic thinking, and of moving strategic plans into action.
•Experienced with IT architecture development.
•Experienced with IT development.
•Experience in working independently or as a member of various project teams, personally managing their own work packages.
•Experience with interacting with all levels of the organisation (from junior staff to senior executives).
•Experience with working effectively with a distributed international team, across cultures and time zones with minimal supervision.